Jessica is great in the service department. They always have me in and out for servicing. I’d like it if they asked if the windshield wiper fluid needs to be topped off. $3 is a little pricy for wiper fluid, I always got a bottle at home, anyway. Over-all, I trust the maintenance guys with my car and what needs to be done.

Randy is the man. Ford was great and love my maverick hybrid definitely worth the wait.

Smooth process from getting appointment scheduled and completion of work, in a timely manner. Thank you Ford AutoNation

Great service department!

Stephanie mcguire always quick to get the job done , until next time 😁😁😁😁😁😁😁😁😁

We recently purchased a used vehicle from AutoNation Ford Jacksonville. Our salesperson, Milani Noes was professional and knowledgeable through the entire process. We scheduled our test drive the afternoon before for 10:30 the next day. The car was parked out front and ready when we arrived and we were driving it in just a few minutes. What impressed us the most about Milani was her knowledge of the vehicle. What is notable is that the car we were interested in was not a Ford, which her dealership specializes in and she would certainly have tremendous product knowledge of. We were test driving a foreign luxury car and she was able to answer every question we had about the offerings of the car from engine capabilities to sound system to various controls in the car. We were impressed! Thank you for a wonderful buying experience. We would definitely recommend contacting Milani.

Jacob Rothman and the entire staff were professional and cared for the entire purchase of the new car. They explained the options and detailed each line of the invoice. Definitely will recommend this dealership in the future, John Namen

Great customer service.

Even when I was suppose to meet with someone else for my maintenance, another employee decided to help me to not keep me there longer. The shuttle driver was very nice to talk with and ensured me he would come and pick me up if I called. They finished my scheduled maintenance and alerted me of my brake fluid and other things and fixed it all the same day.

Bought a new Bronco Sport at AutoNation Ford and the whole experience was awesome. Milani Noes was our sales consultant. She took the time to reach out and communicate with us, updating us on what was going on with our bronco as we waited for it to be shipped and she was just wonderful and pleasant in general! We got a protection plan on inside and outside of our vehicle for many years to come and it was all super affordable. I never thought I would own a brand new vehicle but it absolutely makes sense to buy new right now and AutoNation and Milani make that process so simple. Love this place ❤️

Reasonably priced oil changes, and they have good WiFi in the waiting area, was able to get some work done while I waited.

Always a pleasure the entire team goes out of their way to make sure customers are welcomed. AnTwan the shuttle guy is great. Susan is the best she's been my Service Advisor for over 10 years. We've purchased our last 9 of 11 vehicles from this location.

Jorell, Jorell, JORELL! Jorell is the best at this best! I walked in after being let down by Coggin Ford, Jorell found THREE of the car I wanted in less than 30 minutes. AutoNation really values their customers and care about finding the best vehicle for each and every person. I will be sending any and everybody to Jorell!

Jorell, Jorell, JORELL! Jorell is the best at this location! I walked in after being let down by Coggin Ford, Jorell found THREE of the car I wanted in less than 30 minutes. AutoNation really values their customers and care about finding the best vehicle for each and every person. I will be sending any and everybody to Jorell!

Service was on time and professional.

This was a great experience for the most part. I still don't like the fact I have to wait around for paperwork to be done, but they worked as fast as they could and I was able to get a trade in of a car I just bought, and get a new car. The sales person and finance were all helpful and friendly.

I purchased a vehicle at a fair price with excellent service after the sale. I recommend AutoNation Ford to anyone looking for the same.

The service office was very professional and made the transaction seamless. They did not try to sell me other items I did not need. They even held the vehicle for me over the weekend. Very pleased.

I found this 2015 Yukon on Autotrader, the salesman Kyle contacted me immediately and was so easy to work with. Drove 4 hours because the price and condition of the vehicle was worth it! Also have to give a shout-out to Sean in finance who was very easy to work with also!!

I brought my truck in with a myriad of symptoms after experiencing inclusive results and no reasonable communication from two other shops. Ford got me set up with an appointment, kept me informed on every step of the process, from my upcoming appointment, to the diagnosis process, to the fix. I was thrilled at how kind, quick and informative they were for me. The truck now runs way better than it did prior to when the issues started. I’m grateful to the team there for patching my truck up so well. A special shout-out to service advisor Stephanie, who took the time to listen to me dither when she called to update me, and reassured every step of the way. It was much appreciated.

The service and staff are excellent. I have been servicing my vehicle here for 8 years. I highly recommend this Ford AutoNation on Phillips Hwy.

Love that place especially Stephanie McCurie SHE'S THE BEST She need a Big RAISE 💕

Incredible experience! Timely and efficient work performed as usual.

What a wonderful experience. My salesman was David Williams, he was Great, in all aspects. I always dread buying a new car, but this experience with this sales man has make me rethink the buying process. He explained everything, and encouraged me to ask questions before I drove off. I highly recommend him. Deidra Bergmann

What a wonderful experience. My salesman was David Williams, he was Great, in all aspects. I always dread buying a new car, but this experience with this sales man has make me rethink the buying process. He explained everything, and encouraged me to ask questions before I drove off. I highly recommend him. Deidra Bergmann

In and out quickly. Waited in the lobby. Had a cup of coffee and was out of there.

Outstanding service department! Fast turnaround time. Will come again.

Great job everyone was super friendly and accommodating

Excellent communication, excellent costumer services and special for Financial manager its a excellent.

Staff was friendly and ready. The waiting area is nice and clean

Quick and friendly service! I was in and out for an oil change in under 40 minutes.

Great service professional(s) and experience. Service was timely and genuine during the entire process. I would recommend AutoNation to any caring automobile owner! Keep up the good work!

Compared to the other Ford dealerships in the area, AutoNation Ford Jacksonville has excelled my expectations in every way. I came in for a 60,000 mile service on my F150 and it was expected to take longer than I thought. The Service Rep (Jessica Henry) was so kind that she offered to squeeze me in on the Saturday of Memorial Day Weekend. The service was prompt, they kept me informed the whole time, no hidden agenda, and I will be returning for every service I need. This is the Standard!!

Jessica was great. Great service nice lounge w/ bev. Shuttle avail. I recommend.

Best experience I have had in years! No ridiculous market adjustments, friendly staff, and just all around great people! I would exclusively buy from them in the future; in and out in less than 4 hours from viewing a car, test driving, and settling on trade in and paperwork. No back and forth and finance went out of their way to ensure we got the best rate. I’ve live in the area for 14 years and wish I would have gone there sooner!

Very smooth and easy

Since I bought my truck new in Clearwater in February of 2019, Autonation Ford Jacksonville is the only dealer to work on my truck. Jessica is the only Service Dept associate that I have worked with. She is awesome

Jessica helped me out with one of our Fleet Vehicles. She kept me in the loop and was a pleasure doing business with. Thank you AutoNation Ford :)

I had an appointment for an oil change at 9:30am, called and 11:00 and was told they did not have my car, after I had dropped it of the night before. They found my keys and promised they would have it done with in an hour did not receive a call until 2:30. I made the appointment 2wks earlier.

Exceptional and prompt service as always by the service team. Thank you Whalen (spelling?) and Jessica for the exceptional service!!

Susan was extremely helpful and expedited my appointment and repair. Very professional experience.

When I purchased my vehicle, I also paid for the maintenance agreement which I now regret I did. For the amount I paid, I thought I would at least get all of my fluids checked and topped off. This morning as I was leaving for work, my car gave me a message to turn the car off immediately and fill up the Anti freeze reservoir, Really! I just had it serviced 12 hours earlier! Part 2 Today I took my pre owned vehicle, an Audi A4, to the Audi dealership for a full diagnostic (at a out of pocket expense of $300). Let me first say that I purchased this car from Autonation Ford in August of last year and have put around 7,000 miles on it. I was told that this vehicle was fully inspected and was given a clean bill of health. However today I just received notice from the dealership that to perform the needed repairs on this car will cost me upwards of $3,400. I REGRET THE DAY I EVER STEPPED FOOT ON AUTONATION'S LOT, and I will never recommend this place of business to anyone!

After having considerable difficulty trying to talk to a service representative, I was well pleased with Waylon and his response to my questions. Seems the general number provided goes to a regional call desk where the people answering the phone can only schedule service work. Getting the number to talk to an actual person at the dealership, is too cumbersome.

The Service Dept went above and beyond. I would highly recommend the service Dept.

I recently purchased a used vehicle. Considering today's new and used vehicle market, I think the price was reasonable. Brandy was awesome. Fun to work with. She knew I hadn't eaten lunch and was hungry, and she actually treated me to lunch. Everyone seemed very nice and helpful and I never felt pressured during my visit. Highly recommended.

Quick turnaround on my F-150 and great customer service from Waylon! Thanks

The people in the service department are very nice and helpful, as well as friendly.

Respected my time and treated me like i was a VIP. Thanks Mike and Sean for getting it done quickly.

This was the best service for an automobile that I've had in an awfully long time great job

My experience especially with customer and whole process was quick easy and they made sure I left with the car I wanted. Definitely will recommend for friends and family.

Awesome dealership! My 3rd vehicle purchased here. Very professional and knowledgeable reps!

Made a telephonic reservation for oil change,tire rotation, and a recall. I confirmed the time twice and I showed up early. No one came out so I went in to the service area. All of the service people were standing around. I was informed that their systems were down and I could get a call sometime later to maybe reschedule. No class no texts, nothing. This shows no respect for their customers. They only show respect when they sell you a new car. Guess I will take my business elsewhere and buy something besides Ford cars and pickups.

Went in for an oil change at 3pm. In and out within 35 minutes. Great service as always.

I love AutoNation Ford Jacksonville. I purchased my last two cars from them. I ALWAYS get them serviced at the dealership because they take great care of them and treat me with respect and courtesy.

Parts department is impossible to get a hold of, especially on a Saturday.

I thought they could have done more, I got in my car and the Sync update didn't change anything, I hated it and I don't intend to do it again

The customer service people were very nice and efficient. The work was completed and our A/C was fixed. The price was expensive but everything costs a lot these days. We brought our Mustang in and it was spotless. When we got it back it was filthy dirty. Everything was fine except that.

I moved to Jacksonville a year ago and needed a to establish a new service and repair facility. The staff at AutoNation Ford has been nothing short of exemplary in fulfilling the needs for my 2020 F-150.

Great service, in and out quickly

I have been around a long time and have gotten auto service from a lot of places. I have seldom been attended to as I have been at this Autonation. Susan Gunnell has bent over backwards to help me with a difficult, intermittent problem over several visits. I am very pleased!

My boyfriend purchased a vehicle here, but he had already scoped out what he wanted to purchase prior to our arrival. Most of the staff was very nice. The only reason why I would give this a 5 star review was because they didn't want to clean the vehicle unless my boyfriend was going to purchase it. It had some spots on the hood and he wanted to see it cleaned to really be able to assess any scratches or flaws in the paint. They did rinse it off for him, but didn't wash it at his request.

When I first placed my order over a year ago, and interacted with the salesperson, it was a relax and fun conversation. I have an account with Ford and they keep me up to date with the delivery of my Bronco. Knowing that the last day of the “estimated” delivery will be that Monday, I decided to give them a call 2 days before to check if the vehicle arrived and they confirmed it did. I was so excited to make an appointment to close the deal that Monday, and the same salesperson who placed my order was very cordial and accommodating, and again, made this transaction very fun and exciting. I HIGHLY RECOMMEND anyone who are interested to purchase Ford vehicle to deal with Fadil and his friend Kyle, and have them cater to your needs! Why 4 stars? It’s the reflection on the failed communication from the dealership, when the vehicle was already delivered…maybe I was just too excited to see the vehicle and made the first move.

Parts dept. Very friendly and helpful thanks Bonita and the rest of the staff !!

Waited two weeks for my appointment for an oil change, because that was the first available. Get there and find out that an oil change and tire rotation will take 90 minutes and cost $100. I can go to ten other places for less money and get it done in half the time with no appointment. I was about to leave but decided to try and tell the GM about my displeasure, but he was on a conference call. Asked for another manager and told one would be right over. I left after 8 minutes of waiting. Showroom had ten salespeople and three customers. I wonder why...?

Terry and Doug were great in keeping us updated about our 2022Bronco Wildtrak...It took 633 days from reservation date until taking ownership of it....It is beautiful and we love it...Just went to the Bronco Rally in Townscend Tenn. this past week and with over 740 Broncos old and new we came in the top 100...They are fun to drive and definitely turn peoples heads.If you have one on order don't give up...Its worth the wait...God Bless

Thank you making this transition so smoothly.

Ordered running boards from AutoNation's parts department for our 2021 Bronco. When they arrived, the service department set up an appointment to install them. I arrived at the appropriate time and they installed them in about 30 minutes. It was the easiest time I have ever had at a dealership. But it get's better. The alarm had been going off intermittently over the last few weeks at night and the key fob had been getting hot just setting on the couch. Spoke to the service manager about it. They quickly took it back in and ran a diagnostic check and found the alarms were being triggered by the key fob, but since we had both with us, we didn't know which one. They suggested removing the battery from one at a time to see if the problem goes away and they did all this at NO CHARGE! I've never experienced that ever at a dealership. I will always go to AutoNation for any of my truck needs!

Waited until I showed up for the appointment to tell me the technician needed is never in on that day. Then acted when I came in on the day they told me to that they weren’t expecting me. Constant delays in giving me any information. Finally just told me a nearly $3k price related to a recall and that they’d contact corporate for more info because of the recall. I have never heard back from them. Horrible service.

I have been going to the Avenues Autonation site since I purchased my car back in 2017. They have always been helpful and have assisted with me whatever I have needed! Awesome reps and awesome service! Thanks!!!

I came in yesterday to get an oil change and the lady in the service department was so rude. It was late in the day and I was already prepared to be told that service would be unavailable. This lady just looked at me like how dare I ask for service. Blinking her fake eye lashes at me not saying anything but giving attitude with her actions. This is no way to treat a customer. I wish I would have gotten her name. Very disappointed!

In this new scary car market it can be very hard to find a dealership that doesn't markup their new cars and try to gut you for every penny. I found my experience at this dealership to be anything but. Terry in sales was honest and genuinely committed to finding the right care for us based on what we told him were important to us. Extremely nice and not pushy whatsoever and both him and the management team went above and beyond finding and acquiring the right truck from another dealer that had everything we wanted. All the way through the finance department, they worked to get us the best rate possible and exceeded our expectations. I recommend this dealership to ANYONE looking to buy a new or used car. If you come ask for Terry!!

In and out in one day, what else can I ask for. New brake fluid, new battery, and oil change. Kept me informed, and very responsive

Found the truck I was looking for and contacted me

Bad experience initially until the service manager got involved. Then my issue was taken care of promptly. I hope their service department has improved since my last visit.

Great experience! We were able to work out a fair deal for my trade in and the vehicle I purchased was priced well for this crazy market. The finance guys were able to get me a good interest rate and did not pressure me into anything that I didn't want. The only reason for 4 stars and not 5 is the vehicle I traded in had 3/4 tank of gas and the vehicle I purchased was given to me close to E. Not the end of the world, but the only complaint I have. I would recommend this place to a friend and plan on using them again in the future.

In and out. Super quick and fixed the issue. Great service and knowledgeable staff

Easy to make the appointment and easy to drop off. Jessica is a great service advisor and Antwan is always pleasant as a shuttle driver.

I worked with Austin Morgan and he was wonderful. Very personable was not pressuring me to do anything. He took me home after I sold my car. I would recommend him to anyone I know.

Waylon (my service tech) was very professional. Very satisfied with the service at AutoNation.

Great overall experience. Ask for Dave he’ll find you the best vehicle for your situation and get you the best deal.

Prompt, professional and courteous. Highly recommend this dealership

Best service experience I’ve had with a dealership. Great friendly team!

I would like to say first of all that, Stephanie in customer service is the biggest and best person in customer service I have ever had the pleasure to meet. It is only because of her I went to Auto Nation. She is amazing, professional, personable and a total delight to deal with. She gets a 5 star rating. The problem I have is with the mechanic that fixed the driver’s side door. The car was returned with the handle on, but the door lock is cracked and the key lock will not turn left or right. Ergo, I can not open or lock the car. Also this is the first email I received from auto nation. The mechanic and email server gets zero stars.

Do NOT buy from here! I went in to purchase a used car and the sales team kept giving me the run around. The information you see on the website AND the sticker on the car is not accurate. I feel deceived and disgusted.

Great experience overall and Dave Williams made the experience an even better one! Felt like I was hanging with a longtime friend instead of buying a car! Definitely recommend making this your first stop if you’re in the market for a car!

I came in to purchase a 2019 mustang. After jumping through all the requirements to make a deal happen, I go to sign the final paperwork with the finance manager. I come to find out that the car was not even certified as the sales team told me. It was even advertised as so on their site. When the sales team was confronted, there was no accountability whatsoever. Instead, I was met with attempts to purchase extended warranty options and make my monthly payment higher than what was agreed upon. It was a complete waste of my time. I DO NOT recommend this autonation store, their slogan may be “no haggle” but let me tell you, what a HASSLE.

I worked with two genuine and honest and communicative people that I’ve met at a dealership. I am so grateful to have had this experience and look forward to having somebody close by to trust my vehicle with. The wait time was not long and for the first time ever I recommend a service center

Quality service and professional

Very bad service, the dealer should invest in a new team . Sold me the service warranty then declined the service

Autonation best in the business!!

Worst dealer to have a service ever!! They charge me almost 200$ bucks just to tell me I had to replace the passenger mirror.. what I already knew! And wanted more than one thousand dollars just to replace! Keep my car the hole day just to tell me I need to change that! Of course I didn’t the service with them!

Service provided by Ford AutoNation was excellent. Stephanie is a caring and knowledgeable advisor. Shuttle service provided by Anton is great. He is professional but still makes the trip home and back a real pleasure. Won't take my Ford's anywhere else.

My back system had failed and AutoNation Ford Avenues did a great job in a timely manner. I knew going in that this would be a long repair and my Service Writer Jessica kept me in the loop the entire day!

I live in Gainesville, FL, and needed a new car. I had an idea what make and model, so I started looking online. AutoNation had one and the price was good. So I called them and we did the whole transaction over the phone and email. Convenient! When I finally went to the dealership to pick up the car, I was very impressed. The layout of the space is attractive, comfortable and welcoming. The people were exceptionally helpful and kind. I will return to AutoNation when I am back in the market for new wheels!

All my service work has been done professionally and on time with a great attitude.

Brandy was great to work with. Very clear communications, interested in resolving any issues, expertly steered through the procedure.

Mrs. Stephanie Mcquire was a pleasure to work with. From start to finish she was not only extremely helpful, but she made sure I was always aware of the progress on my truck and made it a point to call me as soon as it was finished. 10/10

I found customer service was very helpful and polite. Susan was amazing. I found the total price a little high. All in all service was great.

great experiance. bought a certified preowned, it had a few unexpected problems but even days later automation took care of it, i even was able to take it to my local dealer instead of traveling back to autonation they handled everything! That's why i've been a customer for years, and drive over a hour to them, which i'll continue to do, salesman kyle and manger rini take care of ya even after the deal is long over

very happy with the service. they responded well, did quick service. I was unable to find a Lincoln dealer to service my new Lincoln that could do anything without a run around so I went to Ford. Very happy

Don’t expect your car on time!!! I had an appointment scheduled on the 10th 3/10/22 it is now the 16th and I still do not have my vehicle. Not good Auto Nation Not good at all!!!! Like I say on the 10th I had a schedule appointment for a service to be performed on my vehicle they told me on the phone when making this reservation that my car would be looked at on the 10th worked on the following day and I will be able to pick it up the 12th. I was unable to get ahold of anyone that Friday or Saturday about my car. When I did bring my car in on that Thursday for the scheduled appointment they told me that the earliest they will be able to look at it will be Monday but that they will try and get to it why I tried calling Friday & Saturday. No loner or rental till my car is in repair from warranty and Monday my car was finally looked at but we are here Wednesday the 16th and still nothing they reserved a rental for me from enterprise upon arriving there enterprise had no car the most ridiculous thing every I’m still without a vehicle a week seriously and all I get is “we are sorry and we are looking into and working on it doing the best we can etc”.. in the mean time I have had to take off work lost money had to push back appointments and clients. Totally unacceptable will never use this ford auto nation again for anything!!!! & this is my short and sweet review the first one seems do have been deleted or is not being posted 🤔 again very very poor performance delivery auto nation!!!!

Stephanie in the service department, I just can’t say enough great things about this lady. She went above and beyond to make sure I was taken care after an issue I had that could’ve left me stranded for the week. She went out of her way to make it right, and these are the reasons that keep people coming back, people like her. Caring and kind. This Dealership is Great! Christine F. is never to busy to give top shelf customer service, even when she’s on an important call with her boss. She really cares about the customer and makes you feel important, is a credit to this location. Had several good experiences here, never a bad one. If your in the market for a Ford, highly recommend.

I have been looking at these cars for two years. Drove two hours to see it spend about 45 min going over car then test drove it .decided to buy they took it in the back for a clean up. When i come out to clear out my truck the car was parked next to the tree and the sales person was putting the plate on it drove home and a friend stopped by looking at the car and ask me did you see the dent i thought he was joking around. Called sale person and both agreed that when over the car and it was not there. Ask me to send pictures and i did. Got told that general manger was the only one that could review tapes of the back area .then it was our body guy will look and see if he fix it then I send the new pictures to sales person for the second time. then she said I told the manger (she) I did a quick walk around and sure I would of notice it. I know on the way home nothing hit the car it was not there when I looked at the car or I would of walked away as I have done for two years I am over 60 and the car was what was supposed be my dream car but now has become a nightmare and change oil and checks no less then 500 miles and change oil soon light. it seems that lets make a sale is really the name of the game

Don’t expect your car on time!!! I had an appointment scheduled on the 10th 3/10/22 it is now the 16th and I still do not have my vehicle. Not good Auto Nation Not good at all!!!! Like I say on the 10th I had a schedule appointment for a service to be performed on my vehicle they told me on the phone when making this reservation that my car would be looked at on the 10th worked on the following day and I will be able to pick it up the 12th. I was unable to get ahold of anyone that Friday or Saturday about my car. When I did bring my car in on that Thursday for the scheduled appointment they told me that the earliest they will be able to look at it will be Monday but that they will try and get to it why I tried calling Friday & Saturday. No loner or rental till my car is in repair from warranty and Monday my car was finally looked at but we are here Wednesday the 16th and still nothing they reserved a rental for me from enterprise upon arriving there enterprise had no car the most ridiculous thing every I’m still without a vehicle a week seriously and all I get is “we are sorry and we are looking into and working on it doing the best we can etc”.. in the mean time I have had to take off work lost money had to push back appointments and clients. Totally unacceptable will never use this ford auto nation again for anything!!!!

Great service, - timely, complete, and friendky

Had an appointment and they were backed up. I was told a week before my vehicle can be seen and it would be a drop-off. I don't think the other Ford service centers are any better. A courtesy call would've been nice prior to me making a 45 minute drive there. I heard that Acura and Mercedes have a pretty good service center. May purchase my next vehicle from there but it definitely will not be another Ford. They've been bad even before the pandemic so.....

Every visit I go to for my car, I am never disappointed they know exactly what to do!! Jessica Henry is very knowledgeable every time about my car.

I always get great service!! Stephanie, my service representative, is amazing and helpful!!

I don't know what's going on, but I didn't know better. I would say they are going out of business . Dead zone!

Went in for an oil change and tire rotation. Vehicle was returned within the time indicated. Staff was all friendly.

Autonation has serviced all my Fords for several years. Pricing is fair, service is quick, and advisors are friendly. Scheduling online is a snap. WiFi in customers waiting lounge is excellent, easy to work while waiting. So many dealers today do it poorly, but they are awesome. Highly recommend. A+A+A+A+A+

I always get great service and Stephanie is my favorite person!! She is personable, always has a smile for me and gets everything done!!

Good job I love you deler

My experience at first was great , Noel Garza was very professional and very helpful, he gave me a call and worked with me and gave me options and always kept me updated, Why 1 star? Because I had a rude call from Robert Kraus from financial I think and he was very pushy trying to selling me all the extras stuffs like extra warranty , the gap , road assistance all the stuffs that I already said no thank you , we’ll he got super mad and try to say my credit score was so low ,and they giving a favor and I do need get at least something of those extras and I kept saying no , and he was getting very angry about it, and he kept saying is only $15 more what is gonna hurt $10-$15 more I said no I already got my numbers worth , he ended up saying prob is too much car for you then , so I decided not to buy the car my fiancé was super mad about that situation too , but I spoke with Noel about the situation we worked out and we stayed on the numbers that we agreed upon so I ended up getting the car ( even they only gave me one key 😡)

Service was super and professional

Always exceeds our expectations! The Manager and the service team (Jessica and Stephanie) are willing to serve with a helpful attitude. We drive from far away to this service location because of the established growing relationship. Thank you for your service and support.

Patti Burgin was awesome!! However waiting on Ft Lauderdale to take care of their end was excruciating and seemed to take forever

While Coggin Ford completely let me down with nothing but lies, racism, and unprofessionalism, Auto Nation shone for me, headed by Stephanie. Where others would never have taken my car in, after I explained the horror I had with Coggin Ford, Stephanie personally reassured me that all would be ok. She drove my car in, and I had it out the next morning with all parts. As funny as this seems, Coggin Ford has STIlL not gotten the part I needed, nor have they phoned me as promised. I began with Coggin on 2/7. Today is 2/22. Auto Nation, less than 24 hours, same part needed. 5 Stars for my contact, Stephanie in Service.

Stephinie was great.

Very smooth process and they communicate with you exactly what’s going on with your car! I won’t take my car anywhere else for services.

Ora was a great advisor. They fixed the front wheel hub and bearing and eliminated the noise from driving. They did a good job even if it cost more than expected.

Excellent people and dealership to do business with. Brandy Farmer and Jacob the sales manager are great people and a pleasure to do business with.

I came in to have my oil changed and tires rotated. The technician noticed that I had a nail in my tire and they patched my tire for me for no extra cost. Unfortunately the patch didn’t hold and Autonation replaced the tire for me for free. Despite the minor setback I am very satisfied with the service from Autonation Ford. Susan my service Advisor and James the Service Manager have been great to deal with. Highly recommend!

Professional outfit with no pressure tactics when it comes to their service. Sales people are awesome as well and seek the best possible deal always. 4 stars because nothing is perfect.

Nice and friendly staffs

Top flight organization. Relatively comfortable during the sales process. Happy with my vehicle. Impressive service department!

It was a simple transaction and the value given for my Mercedes was higher than all the other dealers in town. My car was a very clean low mileage 2015 SLK 350 and they recognized the value.

Accommodating, prompt, courteous- need I say more. Ora Bezue was very helpful. I walked away fully satisfied.

I have never once been disappointed when I take my car in for service. Jessica Henry makes sure I understand everything that needs to be done and is an excellent representative.

Very courteous, professional and helpful.

Jessica Henry and the service department staff at AutoNation Ford Jacksonviille are timely, efficient, professional and generally a great group of people to work with. I have been taking two of my Ford vehicles to them for several years for repairs and general maintenance and they always do a fantastic job. Thanks Jessica and the service team ...

I scheduled an appointment for a oil change and tire rotation. I waited 2.5 hours for it to be done. They need to schedule less services, or get more techs working, because 2.5 hours for a simple service is absurd. If I wanted to waste an entire afternoon I would have changed my oil myself. 2.5 hours is enough time to service 3-4 cars.

Ora, just with the small details went above and beyond.

I always reach out to Jessica as my service rep, and when I called in last minute for an oil change she said “Get here early and we’ll squeeze you in”. When I arrived the next morning Jessica had called in sick but Susan took over and went the extra mile. Not only was she truly friendly and caring she got me in and out before anyone. Really exceptional customer service!

All went real smooth and easy for my Ranger oil change and tire rotation. I just dropped it off and picked pit up when it was done. I really like the quick and easy communication via text. I will got back to AutoNation Ford for all my truck maintenance needs.

Very good experience. Professional and knowledgeable. Went beyond expectations.

Best dealership I've worked with. Made it a truly great experience. Got the car I wanted and everyone there was friendly. Definitely will recommend to family & friends!

I found my dream vehicle on Saturday night and promised to return Sunday. I was the first one in the building @ opening and told them I had a deadline of 2:45 to be out. My sales rep, Brandy, was phenomenal to deal with, but had an issue with the finance manager. He dealt with someone before us causing us to leave later than our deadline. All we got for compensation was a “full tank” of gas. I’ve never gone to a dealership and purchased a car with a quarter tank of gas regardless if it was new or used. I was disappointed to say the least, but I love my new ride!

Best customer service anyone could ask for. 😉

The customer service at AutoNation is excellent. When I was checking in, they confirmed that it was my first service appointment and asked if I was using my Ford points for payment. About an hour later they let me know the car was ready and they had already processed the Ford points. I was handed my keys and was on my way. It was a very pleasant experience and I was well informed of every step. Thanks AutoNation!

Great service! I had a strange sound coming from my F-150. Took the tech for a short drive, within minutes they had it diagnosed and informed me it was under warranty. The service department, although very busy was helpful and very focused on my service needs while I was there. Could not have asked for more!

Susan Gunnell was absolutely excellent to work with. I needed my truck serviced and repaired and she took the time to take care of me and helped me save money as well. She and her team were wonderful and I highly recommend them/her. I will definitely be back.

Micah was my sales guy, and I couldn’t be happier with my purchase. The guy went above and beyond. He washed my car, gave me a coupon for a free detail, filled the tank up, and even ordered a floor mat due to one of mine being misplaced. If you’re in need of a new ride, AutoNation Ford is your place!

I had a really great experience with one of the sales people there by the name of Jurell. He was extremely helpful, knowledgeable about his products and inventory and I look forward to purchasing a new vehicle from this dealership.

Got an oil change. It was an easy and calm experience. Changed the oil and checked everything our.

Stephanie did great. She communicated well. This location is the sole servicer of my vehicle.

Patti did an awesome job, she was very professional and made selling our truck a breeze.

Service coordinator was friendly and efficient.

Autonation Jacksonville makes being a car owner much more doable from scheduling oil changes to getting new parts, making it easy and very straightforward every step of the way. Even when your battery dies in the parking lot near closing time, they were there to help me get my car started and didn’t even think twice. I couldn’t have asked for better service. Special shout out to Stephanie for always going above and beyond!

Everyone was absolutely awesome. I ordered a Maverick and could not be happier with the process. AutoNation was great and i will definitely buy from them again. MY sales Guys Terry and Rini were topnotch

Excellent customer service. Friendly staff from top to bottom. I highly recommend AutoNation Ford Jacksonville.

I would recommend AutoNation for all your auto needs. Great Customer Service. Fadil was fantastic to work with he is very patient and knowledgeable which made purchasing my new car a pleasure

My Rep for the Service department was great. my appointment was at 7am. they opened the door at 7am and there was no wit time. i was told that my truck wouldn't be ready until about noon that day. i believe i received a text 11 saying my truck was ready. i went to pick it up and again, there was no wait time. i was in and out.

Autonation Ford Jacksonville did an excellent job getting me my Bronco. Special thanks to Doug Hastings who kept me updated during the process. The Ford Bronco is an amazing vehicle and worth the wait!

Good service department with friendly and efficient staff.

Excellent Service and Advisor. Definitely going to be my go to shop. It was my second visit and both time no complaints.

Able to get the truck serviced in a timely manner. No problems.

Excelente service !!! Thanks Stephanie great customer service!!!!

Super great service! Working with Susan in the Service dept was a pure joy! The entire experience was a breeze!

Really not impressed with the Service I received from Autonation Service Department. Came in for oil change was informed my 2019 F250 had a safety recall. While they where doing the oil change they said they found an oil leak on the upper oil pan. My truck is under warranty so they said they would need to keep my truck for a week. So I said okay and asked for a loaner vehicle. They informed me that there are no loaner vehicles available. So obviously I can't just be without a vehicle so they finished the oil change and sent me on my way with the understanding that they would reschedule my safety recall as well as the warranty work. After a week or so I called back, couldn't reach the manager that knew the situation. This continued for about 2 months. Worried the oil leak may lead to more serious problems I reached out to the General Manager who promptly called me back and set up my appointment. Well I showed up for my appointment and the took the truck and put me in a loaner vehicle. As soon as I left the dealership the gas light came on... which really made me feel as if they didn't much care about the customer. Well fast forward two and a half days I get the message my Truck is ready. So I show up, drop off the loaner and they pull my truck up. Grabbed my keys and I'm back on the road. I stop at the grocery to grab water and open the tailgate BAM. The entire trim on the tailgate falls off. Apparently the tech who did the safety recall on the tailgate broke off more than half the clips that hold it on. Further investigating reveals the tech also stripped the heads of two bolts. None of this was properly fixed before giving the vehicle back which further showed me the lack of consideration and attention to detail and craftsmanship. I drove back to the dealership and they did seem apologetic and said they would order the necessary parts. I guess we will see.

Jessica and the service team were amazing! Jessica kept me in the know about my truck and I got it back quickly and my truck was back to brand new! Thank you!

They were great! My service rep Stephanie was excellent. Did fast and efficient work with prices comparable or better then other places. Once the car market calms down I will def be back for my next Ford and my next service.

This place seems to always forget my warranty so I am always responsible for remembering what I paid for although it should state it in their system. In the past, they tried to charge me $800 for something engine related, I almost swiped my card and then remembered that it should be covered by warranty, and they said “oh yeah”. Why is it my job to keep track of all this when you have computers that should tell you what the vehicle has by just giving it the VIN number?

The service dept is great here

Great service by the entire staff - would not take my car any where else!

Thanks Autonation, as always, your professionalism and courtesy was evident in every step of the service given to my vehicle.

Had my truck serviced at Autonation Ford, and Jessica and the team took really great care of my truck they kept me informed thru out the process great experience, thank Autonation Ford on Phillips highway in Jacksonvville. I highly recommend this tram of great people. Truck was finished when promised no help shortage here.

Best experience I had since I bought my car! When I went to have my regular oil change the customer service was outstanding! And my car was ready in a little over an hour!!

Great place to get your Ford serviced, always honest and reliable. Stephanie is my service rep, she's always fantastic

Please read!!!! I paid for services I DID NOT RECEIVE. This review would be most appropriate if I could post negative stars. I have been using this service department for over 2 years on a new Ford 250 diesel truck. I dropped it off 1/5/2022 for oil change, tire rotation and alignment. I picked it up later that day and noticed while filling it up that there were no hand prints or evidence that they removed the tires for a rotation. My wheels were extremely dirty from break dust so it was apparent that nobody touched the wheels. When I realized that, I got pretty frustrated and wondered if they even changed my oil. Oil filter was dirty, oil on dipstick was black, so I contacted the dealership and told them what I had realized. There response was bring it back and we will fix it. Like hell I’m going to bring my truck back there after this big of a lie!! Took my truck to another dealership next day, they confirmed that the oil had not been changed and tires not rotated. THEY ARE CHARGING FOR SERVICE THEY ARE NOT DOING!!!

No pressure I sent a message to the dealership requesting a out the door price for a Expedition they had in stock and I received it pretty quick the numbers looked good so I waited a few days to decide if I wanted to go that high for a extra vehicle seeing I already had a 2018 F-150 in which I had no intentions of getting Reid of so me and my wife talked it over and went to the dealership and a sales lady was standing there and I asked her to get the Expedition I wanted to buy and bring it up front so my wife could look at it and see if it was what she wanted. I decided to go for it and showed her the numbers I had and from there my wife is happy with her new Expedition.Thank you Autonation.

This place was Awesome! Just moved to town and the car starts to Act up. Jessica was kind and understanding. the Problem was located and repaired ( to me, in record time). Two thumbs Up!

These are some of the best car dealers I have EVER worked with. I put in a reservation for my Bronco back in summer 2019. I waited patiently for a long time to order one. There was a mess up on Ford's end with the ordering process. Doug L easily fixed that for me and my order was put in exactly how I wanted it to be. After much time went on, I stopped in to check on my order one day. Doug was there and pointed me in the direction of a Bronco they had available for me to purchase. Mike H then helped me along with the purchasing process. I was indifferent about the soft top and the noise. He let me drive it for 2 days to be absolutely sure that it was what I wanted. Well, it was and I purchased the vehicle and the process was so smooth and these men made it so easy. Car buying all by myself as a young 25 year old female was so easy because of these guys! Great deal for my used car and even better deal for the brand new Bronco. Shay in finance was AMAZING. I cannot say enough great things about him. He was very personable and treated me very well when it came to financing my vehicle. Autonation Ford Jacksonville is the place to buy a car! I will be buying from them again when my customized Bronco arrives!

They're okay.

In November of 2021 AutoNation Ford Jacksonville sold me a 2014 Chevrolet Silverado and failed to disclose to me a problem with the EVAP system. The check engine light comes on less than a mile away from their dealership and it was almost impossible to fill with gas. It has been in their service shop 5 times and once for a period of 15 days and they have failed to fix the problem. They are not offering me a rental car to drop it off a 5th time knowing that I live over an hour away. AutoNation has failed to live up to their advertisement of “providing a rigorous 50 point safety inspection insuring that you and your family have peace of mind knowing your purchasing a safe and reliable vehicle .” I am not confident there are not more serious issues hidden.

If zero stars was an option, that is what would be selected. Why is it that dealerships think that their service departments can treat people however they want? Called two months in advance to have them order the exact parts I needed. Brought my truck in and left it with them 4 days earlier than my scheduled appointment to give them no excuses. Came back to pick it up a week later, none of the work had been completed, nor had I gotten a single call updating me. They said they would order the parts and contact me when they arrive. So I took my truck and left. They never called to let me know the parts arrived, then when I followed up and spoke to the manager, he said they had arrived and they would set-up a truck pickup and the service. That was two weeks ago and I still haven't gotten a call back. Avoid this place and Coggin at all cost. I am going to give Duval Ford a shot and hopefully they are better.

If zero stars was an option, that is what would be selected. Why is it that dealerships think that their service departments can treat people however they want? Called two months in advance to have them order the exact parts I needed. Brought my truck in and left it with them 4 days earlier than my scheduled appointment to give them no excuses. Came back to pick it up a week later, none of the work had been completed, nor had I gotten a single call updating me. They said they would order the parts and contact me when they arrive. So I took my truck and left. They never called to let me know the parts arrived, then when I followed up and spoke to the manager, he said they had arrived and they would set-up a truck pickup and the service. That was two weeks ago and I still haven't gotten a call back. Avoid this place and Coggin at all cost. I am going to give Duval Ford a shot and hopefully they are better.

On December 16 I was in Jacksonville passing through on my way to Virginia. On a whim, I decided to stop by a Ford dealer in order to find out what they could do for me. I had about a year left on my 3 year lease and wanted to find out about trading it in for a newer better model. I first stopped at Duval Ford and while I was received well, the individual that attended me wasn't interesting in fulfilling my needs and wants in anyway whatsoever. His only interest was trying to sell me a Ford Edge off of his sales floor. I was extremely disappointed. I left, got into my 2020 Ford Explorer XLT and was about to continue my journey to Virginia. While leaving the parking lot, I decided to pull over and see if there was another Ford dealer near by. I found Autonation Ford on Google maps and decided to call them. I young gentleman by the name of Jacob answered my call. I explained to him that I was interested in trading in my lease for another lease and that I wanted to see what they could do for me. He asked me some questions, got my name and # and said that even though he didn't have what I was looking for on their lot, that he had over 300 locations to source what I wanted. He said he'd send me an email to fill out regarding my current lease and then get back to me. I received the email in less than a minute. I was shocked at how willing he was to help me. I was so pleased with his efforts that I decided to drive strait to him and meet him in person. I arrived at Autonation Ford and went inside. I was welcomed with open arms and treated like royalty. I met Jacob, spoke with him briefly and he sat me down with Milani. Milani went out of her way to find what I wanted. Unfortunately the car I wanted was about a hundred miles away and as it was already the evening, there was no way to get the car I wanted the same day, but they could have the car here the next day. By this time, I was already tired from my long drive up from Miami, and decided to get a hotel to stay the night. Milani personally drive down to pick up the car and bring it to me so that we could finish the deal. So, by now it's the 17th of December, I've seen the new car and decided to move forward with the new lease. Time to talk with the finance guy. I was attended by a gentleman by the name of Shay. He was extremely informative and explained everything in a way that I could understand what he was talking about. He took his time with me to make sure I understood him. He gave me different options and scenarios to which I was able to make a very comfortable educated decision. After everything had been done and settled, I ended up with a much better new and upgraded 2022 Ford Explorer XLT and now pay about $9 less per month than I was paying for my old 2020 Ford Explorer XLT. I am more than pleased with the personal care and service I received from these 3 particular individuals at Autonation Ford in Jacksonville. I highly recommend them and I will definitely return to them for all my future needs no matter how far I have to drive. They are well worth it! Sincerely, Jason Lougheed

Very late last night, I called Jessica at AutoNation Ford, and left a message that I needed to bring in my husband's Explorer, for evaluation of some electrical problems. I was worried that we might not be able to get this evaluated before Christmas, which would mean some re-arrangement of plans. At 6 this morning, Jessica called and said to bring the car in and they would work on it! And it was repaired and got my husband back to work, and us back on schedule for the holidays! So, as usual, Jessica Henry came through for us! She is a really great service advisor! Also, a big shout out to Antwan Riley, the nice gentleman who shuttled me home, and then back to the dealer. Thank you all! And Happy Holidays

I had very frustrating experience. Last month (Nov_2021) I took my SUV for service at AutoNation Ford Philips highway due to a coolant fluid leak. Their initial check ($99) confirmed need to replace the heater. I called every day and Andre never called back therefore I visited the dealer every day to follow-up. Andre never was clear on the car status or progress. They kept the car for 4 days, do not replace the heater, and only replace hoses. After I questioned the service, representatives and the Manger were confused; never saw Andre again. Andre said they had parts in-house but the Manager said they have to order parts; they could not even keep the same version. They recommended to have other parts replaced for mechanical issues not related to my visit. They also recommended a maintenance that was already performed. $1,300 + bill for changing hoses in less than 4 hrs is highly overpriced. Don’t waste your time and money! 😠

I take a great deal of care of making sure my car is clean when I bring it into the dealership, as I know techs don’t like to work on dirty vehicles. I also understand the whoever worked on my Explorer needed additional leverage to reach the roof rack, and may not have had a ladder. However, using the door frame as a step stool and NOT wiping it down afterwards is not acceptable!

Very professional!! Communicated price accurately and finished car when promised.

I worked with Noel to order a custom truck direct from Ford. The truck arrived as expected, Noel was excellent in the process and did not give me any high-pressure pushes or surprise costs. Everything was exactly as quoted when we originally agreed to order the truck. We love the new truck and we really appreciated the no-BS experience we had working with Noel and the team at this dealer. Will buy from here again.

This location is really busy and hard to speak to anyone, it might just be the time of year. The associates and driver were all super nice.

I can’t say enough about how great this car buying experience was. Kyle was the absolute best. Not only did he find what I wanted in less than 2 days from contacting him , he arranged to have it on the lot in less than 4 days. You can’t beat that type of service!

Very professional and responsive. Great communication and the service was quick to fix the issues with my truck. I will continue to have any service done at Jacksonville Auto Nation!

I took an older car in because there was an electrical issue. All and all, the issue got resolved, but it took almost 4 weeks. In that time, I was once told the car was ready when it wasn't, so I drove up there with a friend to get the car just to be told I needed to figure out how to get a copy of the key on my own. I drove all over town trying to find someone who could cut the key. I was never called with a status, I had to call daily. My rep was Andre and he was nice, but unresponsive even when I begged him to call me with a status and he only did it two of the days. I finally called to complain and was told my car was ready. I have no idea how long it sat there fixed. While I was never charged, they never fixed the wiper hoses I asked to be fixed. I can say the car is fixed, but I do believe the service department should focus on delivering a higher level of service if they expect repeat business.

Jessica has been my service advisor for many years and she always goes above and beyond. Thank you!

Very Good experience took less than 2 hours to inspect agree and sell my car

I brought my SUV in due to multiple dashboard lights. James and Stephanie were fantastic. Good communication throughout the experience. I highly recommend AutoNation Ford.

Beware this is the worst place of ever had to do business with they will ignore your calls after taking your car into service and never fix the problems you have even when they are covered on warranty after ignoring my call over and over again all week I have to go in and surprise them in the office and even then I get awnsers. They had my van certified pre-owned I bought from them for over a month and a half it had a bad shaking problem and they said they fixed it and gave it back to me but it still had the same problem so I returned it back to them it's been one more month since then they won't answer my calls the managers phone goes to voicemail I called headquarters they said that y'all lied when y'all told me I couldn't get a rental and then they got disconnected and won't answer worst company ever.

Great

Brandy was so easy to work with! Since we don’t live in the area, we did most everything remotely, from negotiating to completing necessary paperwork. The sales floor and facilities were clean and the people were friendly. The ‘in person’ paperwork took a bit longer than it needed, with some redundancy in the forms and information. Was hopeful, the planning and pre-work would have mitigated the time needed in person, but we were there for two hours with test driving and paperwork. Overall, I will recommend to friends!

Work was done properly and on time.

We went into AutoNation Ford Jacksonville looking for a Escape Hybrid. They told us they didn't have it; however, while walking out, they came out and let us know they had one they just got in. It had exactly what we wanted. Randy, Jacob, and Shay were very knowlegeable, very friendly, professional, and overall just great. They made the process go smoothly. They care about the people that come in and it's their goal to help you get the car you want. Would highly recommend them.

Great convenience with a Saturday appointment - everything was great

quick service, informative and prompt and returning my vehicle.

Wonderful experience! Brandy was great, helping patiently to sort through off site inventory to find something that matched what I was looking for. I love my new Ranger.

Buena atención y fue muy rapido

I have bought several trucks from them! The Staff & service department are great. Honest, caring & wants you to be happy.The dealership is # 1 in Jacksonville, keep up the great work!!

The customer service was excellent. Jay was kind, thorough and delivered better than his prediction of service completion. April

Probably never going back to AN Ford. Every time I bring in my truck for service, it's another Thousand dollars or more. I brought in my 2010 F-150 for a heater core leak. I know enough about mechanics that they were going to have to remove my entire dash to replace the core and hoses. What Makes me SO MAD is every time I bring it in, they "find something else"...I was told by the service writer, that along with core and hoses, the mechanic recommends that I also replace the water pump and thermostat. Total for the work is estimated at $2800.00. I explained to the writer that my truck has never run hot, has had the coolant flushed as a scheduled maintenance, so why should I replace something that isn't broken? I instructed them to leave my water pump and Thermostat alone. He then proceeds to tell me that they noticed moisture around the AC condenser and recommends that I replace that too, because it could be leaking...That would be another $1000.00 if I elect to do so. I explained, my AC is running fine and blows very cold and why should I replace something that isn't broken? - Checked and verified that there isn't anything wrong. He then proceeds to tell me the mechanic found a small transmission leak and I should consider replacing the seals and and trans flush...That would be another $1000.00 - Checked and verified there was nothing wrong... He then proceeds to tell me about a leaky pinion seal (they fixed once before) and that would be about $700.00 OMFG!!!!....Checked and verified there was nothing wrong with this either. So, before I go back there where they feel the need to rape me with add-ons and up-charges, I'll take my business elsewhere.

What a pleasurable experience! From the no-pressure experience to the friendly staff, and the fast process of signing the final papers it was just so refreshing. They gave me a better offer for my trade-in than Carvana/Vroom/KBB. I went to Coggin and Duval and immediately went back to AutoNation just because of the people and the knowledge of the cars and features. I asked extensive questions about the 2021 F150 features and if one person didn’t know they found someone who did and were able to answer all my questions. My salesperson was Milani and she was amazing, also one of the key reasons I came back to AutoNation over Coggin and Duval. Very accommodating to our decision process, answered ALL of our questions, and very communitive via email and phone/text.

What a pleasurable experience! From the no-pressure experience to the friendly staff, and the fast process of signing the final papers it was just so refreshing. They gave me a better offer for my trade-in than Carvana/Vroom/KBB. I went to Coggin and Duval and immediately went back to AutoNation just because of the people and the knowledge of the cars and features. I asked extensive questions about the 2021 F150 features and if one person didn’t know they found someone who did and were able to answer all my questions. My salesperson was Milani and she was amazing, also one of the key reasons I came back to AutoNation over Coggin and Duval. Very accommodating to our decision process, answered ALL of our questions, and very communitive via email and phone/text.

Thank you to the manager, our salesman Kyle, and the finance department for all of your help during our purchase. This is our second purchase with AutoNation Ford of Jacksonville. We are happy to be return customers. Our salesman worked hard for us without any pressure. Both purchases have been the easiest we've ever experienced. We highly recommend this dealership, and should we be in the market for another vehicle in the future, we will be back. We appreciate your support.

took my car in for a recall on the door locks and other recall drop my car off in a Wednesday morning got a call 6 hours later that they did not have the parts and they was out of stock. then was told by their services tech to come pick up my car that the passenger side door would not close I can drive it like that or buy a new car was told Ford doesn't put people in Rentals or loaners but mind you it's a recall on a Ford car. They services tech was horrible. I had to call customer service to get help and they had to put me in a rental and to rush order the parts called me 15 days later to pick up my car and I sat waiting 2 hours at the dealership when they called me at 7:45 am to pick up my car and I went when I got off work at 2:30 pm. when I got there I was told they can't find my car by the same services tech I had previously had that tried to talk to the other tech as if I was not standing there. horrible experience 😪

They can improve by actually fixing their mistakes instead of trying to screw the clients over by telling them it's not their fault that the engine seized because of no oil in it when they are the ones and the only ones that have ever serviced my truck!

Very smooth and easy transaction . Just did not seem to be pressured or double talk. Terry and the loan dept were great

Easy to schedule appointment. Truck was taken in for oil change. Timely and quickly done. Jessica Henry was very helpful and answered all our questions. We have all our service work done here and are very pleased.

I cannot begin to express how happy I am with my Ford Service Customer Care Advisor, Stephanie McGuire. Without question, she is the most professional, diligent, caring, and knowledgeable customer service advisor I have every worked with, in any industry, anywhere. Auto Nation is lucky to have her, and I am very thankful to have her as my agent. She is willing to go the extra mile, she always gets my truck done on time, and her communication skills are top notch. Further, my truck is always serviced and repaired properly. The entire crew at Auto Nation Ford in Jacksonville, is doing a GREAT job. Thank You!

Thanks again for the best car-buying experience we've ever had, Rini!!!

Recently purchased a new Expedition at AutoNation Jacksonville and had a great experience. It was no hassle, very transparent and fair, and no pressure. Between my initial stop at the dealership and when I came to close the deal, my salesman Fadil prepared the paperwork and got ready, so that it was a quick experience with the paperwork. I would definitely recommend Fadil and AutoNation.

Service Representative, Susan Grummel, was very helpful, informative and knowledgeable of th problem. Handled in very efficient manner

sales staff, polite and professional my sales rep was excellent .

I went here to buy a new Ford Escape. The dealership is one of the worst I have dealt with in many years. Customer service doesn’t mean Crap to them. I was told when I bought the car, it came equipped with Sirius Radio. It wasn’t but we didn’t find that out until after the sale. I asked Management what they could do to solve the problem and they offered hot air balloons DONT DO BUSINESS WITH THEM

Took my car in for coolant level issue and a valve cover gasket leak. The Cost to repair a heater hose leak and replace one valve cover gasket was almost $2000 which is ridiculous not to mention what they call a tuneup is just replacing 4 $5 spark plugs for $215. And they charge me $168 just for diagnostic fees. Yuck ? Don?t ever go there for service.

Christopher went above and beyond to make sure I was happy throughout the entire process of selling my truck!

Good experience buying new car. Everyone involved were helpful.

Had a rattle in the back of the car when going over bumps that I couldn?t locate. Stephanie made me an appointment and got me in, in a timely manner. Took it in and was taken home by their shuttle. Stephanie called me a few hours later and said the car was ready to be picked up. Awesome service, took the car in clean and got it back clean. Problem solved ?

Good Job. Timely Service and courtesy. Overall good dealership

Easy schedule. On time. Communicated promptly when service was complete.

Quick and simple very friendly

We had a great experience buying our new Ford Edge at AutoNation Ford Jacksonville. Noel, our sales consultant did an excellent job of walking us through the various options and facilitating the trade-in and purchase.

The service was great. The website failed to change my appointment as I requested, but I was taken in anyway and with a smile. I have been a customer for years, my service person retired and Susan G. is my service person, but she was not there for this "appointment." This just goes to show you the service department is wonderful.

Very efficient drop off and pickup. Stephanie was professional and friendly.

I live in Tampa and did the transaction over the phone and online. The car I bought had very low miles and had a lot of special features that I couldn't find anywhere else. Today's online tools make these transactions a lot easier. I sold my car locally to a dealer with a Kelley Blue Book cash offer. I had been approved with a bank that was one of the dealerships banking partners so financing was very easy. We rented a one-way car, drove up the night before and stayed at the beach. We made a special occaision out of the trip. The next morning we met our salesman at the dealership, they had had the car prepped and ready to go. We test drove the car, it was everything we were promised. We then went into the finance office, this is the good part, the deal was exactly what we had discussed on the phone and in our emails. I had my cashiers check for the down payment and the out the door price is what we had agreed to before I drove up. Not a penny more, no upselling no hassles, no problems. Just a very smooth, seamless transaction. I would buy from this dealership again.

Jessica was warm , knowledgeable and fast at communicating as well as returning phone calls.

Whatever you do, do not trade in your car. They are experts in the art of low balling people. They want to steal your trade. Just walk away folks..

Great experience getting my Bronco Sport. Myka English is fantastic! Super friendly and helpful even after you drive off the lot.

Got my car there about a year ago. Horrible customer service. No one knows what they are doing. Spoke to several different people and they all told me different things. I have my car under warranty but was told they didn’t want to work on it because it’s not a Ford but didn’t tell me where to go that’s under the warranty I purchased through them. Made appointments and wasted time going to only be turned away again. When you walk in you stand there and wait before anyone even acknowledges you. Rude and Horrible customer service. Worst experience I’ve ever had anywhere.

I scheduled in advance for the routine Maintenance Plan oil change and wheel rotation. In addition, my truck had two "Faults" displayed in my dash that needed to be checked and cleared, that information was also given when I made the appointment. I arrived at the Service Center, no one came out to greet me at my truck. I had to walk in and announce my arrival for my appointment. This is the only dealership service center that I've been to that no one comes out to greet you. Almost 2 hours later, someone comes to me in the customer lounge area to tell me that my truck was ready, but there is "some bad news". The oil change and wheel rotation were done, but they were unable to diagnose the two displayed "Faults" because their equipment wasn't working. So basically, it took them almost 2 hours to change oil and rotate wheels with a scheduled appointment. No one bothered to come tell me in advance that the equipment wasn't working for the "Faults". On top of that, no car wash was offered, nor did they attempt to vacuum out my truck as part of the service. Other dealerships offer that, why doesn't your dealership offer that? I had to leave with the 2 "Faults" still being displayed. I live a good distance from your dealership. I drove pass 2 other dealerships to get to yours. What a very disappointing experience, total "Lack of Service".

Went in for an oil change. Jessica Henry was very helpful , friendly and informative !

Terry Leonard is fantastic to work with! I’ve bought about 10 vehicles from Autonation Ford. Both personal and for our business. Will continue to use them for our vehicle needs.

Bought my car there 2 yrs ago Have had great service with oil changes ect.

Fadil was very helpful and professional in the sale and trade in of my Truck.

Brought my coupon in for $39.99 "Works" (Oli change /Tire Rotation). Upon completion the bill came to $69.51. I was told they don't offer the Works Package anymore. I received the coupon in the mail the previous week and an email the night before the appointment with the same coupon with the Auto Nation Header. Stephanie was pleasant trying to deal with this issue. I was refunded the difference after asking to speak with the service manager. Also, my SUV had a muddy foot print on the door and the jam and greasy palm prints on the hood.

I brought my Edge in for Service with a Check Engine Light and a Water Sound. The Engine had to be replaced under warranty. The Facility completed the repairs ahead of schedule. Thanks to all involved.

Very professional service! No long waiting and very nice people

Made a trip a few times to get information about buying a lease. Spoke to the manager and leasing manager. The day I actually came in to take care of business was horrible. I had to wait for a sales person as he went to get them water. Then I was being charged for a tag that we had and transferred when we got the least. I told them at the beginning that I want to go through Vy Star, he promised a better rate. So something that should have taken an hours took four hours. Then they came back with a deal from VyStar. The business manager treated me like he was doing me a favor. The sales person stayed out most of the time as I was not happy. Still waiting for the registration they promised the day after I would NOT recommend this Ford as they was no incentives and the customer service was not good. The General Manager I met prior to this day walked by me with our even saying Hi. Even if he did not remember who I was that is a common courtesy. Reminds me of the service department where Stephanie had a sign that states her ultimate goal is good customer service. She ignored me for five minutes then when she tried to help she could not find the appointment. She was rude and did not even look me in the face. I said if I was a docent color she would treat me better like the customer before me. She starting attacking me and I asked for another person. The neat person, a young African American lady was nice and pull up the information right away. The next day we were running late so she enabled me to pick up the car after hours. She was customer focused. It’s hard to believe that in a pandemic when few people are making the effort to actually go to a car dealer is treated so badly. There was no incentive or discount. Only an extension on the current lease. I still got charged a car tag fee though less. Paul Pilblad an ex employee recommended you and even spoke to the managers Unhappy customer.

Fast, friendly and courteous

Susan is a good service advisor. It was helpful to have transportation you provided to get me home.

Was diagnosed, parts ordered, parts came in Vehicle fixed all within a week!! Great Job !! Thx Autonation & service agent Jessica..

Terry is an outstanding employee. Very knowledgeable, honest, and easy to talk to. He has sold us our 2 most recent vehicles. We would highly recommend him to friends and family!

Ugene was great. He asked for my list of wants and hit 5/6 and at a great price!! I was stunned!! The overall service was great. I would definitely recommend and return.

Did a good job on tinting my truck windows. I would let others know about AutoNation, and how great services that they have to offer to customers in the sales department and the service department the workers are just so polite and professional. There are a lot of places that are not professional in what they suppose to do and offer to customers.

Salesperson Jorell was very helpful. Highly recommend AutoNation and ask for Jorell!

Car repaired perfectly

I didn?t have an appointment, but Jessica made it happen for me. I was in and out without a long wait. Jessica was Awesome!

Excellent job on installation. The service person Jessica was very courteous and kept me well informed on what was going on.

The service advisor was very helpful and the maintenance was finished well within the time frame he quoted.

I was met by a very intelligent young lady ( Jessica Henry) who set up a schedule to bring in my truck. She then tells me that what I was asking for was under warranty. As my truck was being worked on, she found me in the waiting room and told me that my truck was almost complete and when it was, she brought the paperwork to me and explained ever detail. She then walked me to my truck which was parked near the maintenance facility. This is what I call personal service.

Very very helpful. Only dealer I visited that worked so hard to find the new truck to fit our needs and desires.

All went smooth and on time. Professional and friendly staff. I just had oil change

Kevin answered all my questions. Service was quick! Good experience.

This would be my second vehicle purchase from AutoNation. One take away from the experience would be that what you see is what you get, no hidden schemes, costs, or fees. The employees at AutoNation of Jacksonville were straight forward from the get go. Initially, I visited AutoNation of Jacksonville with the intention of just looking at a new 2021 F150. However, feeling like I was getting such a spectacular deal, I ended up purchasing a beautiful loaded Lead Foot Gray XLT F150!

I have complete confidence in my service advisor, Susan Gunnell, and she keeps me informed every step of the way.

Jessica Henry is THE BEST service advisor out there! She goes above and beyond every time making me feel like I’m the only customer they have.

Excellent dealership- Service department Stephanie is a joy to work with-

Great experience. The sales rep was really helpful...

Have been using AutoNation to service my F150 and they?ve been very fair with pricing and service.

Stranded late in the day and they got me back on the road within several hours . Just great service and facilities.

I had a great experience with car buying process. Jorell Johnson was able to find the perfect car for me and my family. Although it was not on the lot , he asked me what I wanted in a vehicle and delivered on that and even more. I would definitely recommend AutoNation. It is the best car buying experience I have ever had.

Great services. Very professional. Clean and very organized place. Follow covid protocols

The service manager and the service department staff of Stephanie and Wanda are true to their word. Their integrity is much appreciated. It is refreshing to find a dealership service department that follows through on what they commit to. Well done. Thank you

Very good customer service ❤️

I picked up my new 2021 Ford F150 Platinum Hybrid March 8th nd love it!! The dealership treated me wonderfully and my salesman Randy Hubbard was a true professional.

The repairs were done in a timely manners. The service team were helpful.

This was one of the best car buying experiences of my life. Noel our salesman was perfect in every way. He was low key and very knowledgeable on our car. He couldn’t have been better. His sales manager Jacob was also very helpful and very nice. Neither had the typical traits of a car salesman that we encountered at many of the other dealerships. And the dreaded finance guy was exceptional. Robert was like a good next door neighbor. He was there to help us and didn’t try to push options on us. He was very comfortable to work with just like Noel and Jacob. We gladly sing their praises.

Made an appointment for 11:30 on a Saturday for a battery and alternator check. At check in they stated my car probably would not be seen that day. After many back and forth conversations I walked out without my car getting checked. I will never go back.

Took my 2020 Ford F - 150 in for its first Oil Change and Tire Rotation. The service desk told me about 1hour to 1.5 hours. By the time I finished my complementary Coffee? I look up and the truck is complete.

Customer service was excellent, she provided me all the information i needed to know when needed so contact was there from beginning to end. I wish they would at wash my car after it had been in the shop for days.

Kevin was absolutely amazing. Polite. Respectful. Helpful knowledgeable

Service department was great and took good care of my ongoing vehicle issue with little to no hassle. Put me in a rental until I was able to get my vehicle back. I appreciate the hospitality. Keep up the great service!

Professional, courteous, ethical....the work is done promptly and repairs with Ford parts are guaranteed for 2 years!!! 😀

I am generally not a fan of dealerships servicing my car or parting with my money for any reason . I feel AN Ford in Jacksonville has always been honest and fair with me on the multiple occasions I came in for service. The turnaround time for diagnostics is good if you expectations are reasonable. And yes, the price is high as you would expect , but they are usually right about the problem the first time, which is not generally my experience elsewhere. Out of convenience, I sometimes use them instead of my personal mechanic since I have a very used mustang. But if you really must know the problem, they figure it out.

Ease of service. Clear explanation of costs and timeframe.

Good job... a little concerned that Concierge, older gentleman moving cars, didn't have his mask in place. This concerned me. Otherwise, it was a great experience. Very friendly people. A woman offered me coffee while waiting...very nice.

Were very professional but not pushy. Made all accommodations as needed

Doug, Terry and Robert were great. Doug got me the best amount for my trade. Terry took plenty of time going over the options in my new vehicle making sure I understood the workings. Robert laid out a no hassle finance plan that stayed within my budget.

Deal was done remotely and car picked up on a Sunday, which was a first for me. Everything went smooth during the transaction. My salesman was Fadil Ababseh.

The Service Advisor ,Jezreel James was very helpful and polite and gave outstanding customer service

Had recall work done but they did not do complete work stalled 3 times next day. Ford customer care been trying to get them to get me in and complete recall

The sales representative are very friendly and they will get you into a vehicle that you might like. My experience was so awesome and amazing I really appreciate my sales representative for all he have done for getting me the truck I always wanted. Thanks Jorell.

Great experience buying my Bronco Sport! Thanks

Overall service has been great, they made the buying process simple, took my old car off me and the service package has been easy to use.

Fantastic friendly fast service!

Service was pleasant, waiting room was comfortable and clean. Explanation of charges was clear and easy to understand. We will definitely return for all our car needs . Thank you!

The service advisor(Stephanie). Was very nice and informative. She took the time to tell me what was wrong with my Ford Explorer.

I had a service problem done, it was done very fast and the customer service was great

We had an excellent experience at AutoNation! Myka knew his product and was extremely helpful. The purchase was so easy to make, and recommend you contact Myka for a great car buying experience!

I was particularly impressed when at the end of my servicing appointment, my service rep. Susan reminded me that my next appointment would be at 60,000 miles and that there are recommended things to be done, and presented me with 3 options and their cost. Having several months to prepare for this is really helpful. Thank you Susan and Auto Nation Ford!

Susan Grummel is the representative I have dealt with the past several years. She is informative, knowledgeable

Auto Nation Ford , Jacksonville, Fl ., Service Advisor 9717 Kristen L, was professional, friendly and knowledgeable in understanding my need for service. I was very satisfied with the service representative who worked on my Ford Escape 2015. He was very polite and thorough in checking the areas of my concern and serviced all to my complete satisfaction. He also suggested areas that should be checked and serviced on my next visit. The whole area was clean and the waiting area very comfortable. The cost for service was quite reasonable . I have complete trust in this Auto Nation for my auto service.

If you need any servicing done to your vehicle, I would strongly suggest finding another dealership. Had my truck for 3 weeks before any work was actually completed. Kept blaming in on shipping of parts. First shipment, part was broken, next shipment they discovered more parts needed to be ordered, then the final shipment took a week to even be received. Never was offered to pay for overnight shipping even though it is available. Service Manager is useless and several customer representatives have no clue what is covered under extended warranties or recalls issued from Ford. Stay clear of this service department!

My recent Service appointment was AWESOME, as usual. I will continue to use AutoNation..I just wish I could get them to wash and detail my truck. Easy to be a loyal Ford owner when they make it this easy.

Auto Nation puts out some beautiful automobiles! The service department is pretty prompt and very curtious!

I took my car in for it?s scheduled service because this dealership was closer than where I bought the car . I felt a difference immediately after getting the service. The only thing I would recommend is that they throw in a free wash like the other dealership does!

Susan Gunnell is the finest Customer Care Advisor I've ever worked with. She's the reason I come to this dealership. She's professional, honest, knowledgeable and delivers what she promises. If she ever leaves, I leave.

Stephanie was amazing as we went over the repairs and the oil change. Customer service is important to many as my job deals with customer service so Stephanie took the time to listen to my issue and went over my repairs. I had a very bad experience last time but everything was perfect this time. Thank you

I just had my Ford Escape in for maintenance , and was so pleased by the service of course, but also happy to see so many of the staff and customers wearing masks. I work in an Emergency Room, and we are truly seeing the effects of the rampant spread, everyday. Thanks for everyone who is wearing a mask, and slowing the spread!

Bought a used car from AutoNation Ford Jacksonville back in Sept/Oct 2020. Paid in full, and the first service for tire rotation and oil change WAS included (stated in my paperwork, my father was there with me and he remembers). Went ahead and scheduled the appointment for January 2021, I show up and they don’t have it anywhere in their system saying that it is a prepaid service. The employees were very nice and patient with me as I looked through my paperwork and found the paper that says it was paid for when we bought the car but they couldn’t accept that as proof? I live out of state and since I drove all the way there I had to pay for the service to be done. I will be contacting Customer Service and having this issue resolved, and not returning to this company for car service in the future.

Even with out a appointment they help me and treated me with respect ..

The people were nice. Antwan was courteous and made sure I got home and back. But each time I go there there is some thing or part that can't be fixed at that time and I'm asked to come back. I've given it a few shots, but each time is a bit of a let down.

Susan does a great job: she is professional and very through with what one needs.

Quality service provided by service team member Jessica.

Went in prepared to have a tire replaced, but the adviser and tech advised that they could repair it instead, saving a large amount of $. Dealership has always looked out for me like this, will always go there for service on my Ford vehicles.

Worst service experience I ever had. Nice people but truck was not ready when they said it was and they charge me to repair things that were not broken.

got in on short notice. repaired in under an hour. and out the door

I can't say enough good things about this dealership! I bought a truck there and the experience was flawless. Fadil made the buying process seamless and was with me each step of the way. I was introduced to the maintenance department and made familiar with all the dealership has to offer during and after the sale. Best buying experience I have every had!

Took my son?s 2013 Fusion Hybrid in due to an ongoing battery issue. Had previously priced the battery elsewhere, and the Ford pricing was right in line. They changed the battery, did an oil change, and tire rotation which were all needed. No extra add ons suggested, which was appreciated, as was the clear concise pricing. Service advisor Susan was great as always.

Excellent service from an already busy service department. My truck threw a engine check code and I found it to be related to a matter which did not recommend further driving. I took it in for a diagnosis to get a timeline for repairs expecting it to take days. The service writer was right on it. Got me in right away for evaluation for in about one hour for diagnosis said they could take care of it in the am and have me back in my truck the next day. More than I expected.

They get you in and out as soon as possible.

This was my first visit to AutoNation Ford Jacksonville and this will definitely be my go to location for service on my F150. The staff was pleasant and easy to deal with and Steph was a great service advisor. Very good experience.

I had an appointment for Tuesday at 11 AM I called them Tuesday evening a service representative James said he would call me back never called back I called him again he said they didn’t get a chance to look at it he knew I was from out of town and he knew I needed my truck to get back home I called them Wednesday morning he said he would call me back never called me back I drove to the dealership to find out what was up with my truck they never looked at it I took my keys and left they never said sorry about the problem they never apologized nothing I wouldn’t recommend this place to anybody they knew I was From out of town and that I needed my vehicle back to get home apparently they didn’t care

I am a customer at this Ford dealership since 2008 before it became Autonation Ford, I purchased three new cars that were always and still being serviced by this dealership. This time I was very disappointed with the service, I came in for my oil change and tire rotation on the Taurus, when I got the car back the interior was filthy with oily fingerprints, and the car was pulling hard to the right, after checking the tires none of them had the correct tire pressure of 32 PSI, the pressure varied from tire to tire, 25, 27, 28 PSI, this made the car unsafe on the highway. This not acceptable, I think it is time to look for a different dealership.

Noel Gonza Jr. Was very helpful and was the best salesman we could ask for if it wasn't for him we probably would have went somewhere else.

Stephanie is a fantastic service person. I always schedule my service with her because she makes sure that my vehicle is serviced as I requested. She always keeps me informed about anything that needs to be repaired.

Customer Service was excellent. The team was willing to work with us and negotiate a fair price. The financing process was seamless and we were out of their office quickly.

Helpfulness and courtesy of the salesmen.

Great job done by everyone I was very pleased with the quality of work that was done

The salesman Noel & John his finance helper were very gracious & considerate. I am thrilled with my new vehicle!

Good customer service but no enforcement of masks on customers inside waiting area and plenty of people sitting around without them. Employees wore them for the most part. Had to find a far place to go wait.

I purchased a Ford Edge. Best experience I’ve ever had at a dealership. They were kind and got everything I asked for done.

Very flexible and friendly service, just like always

I was looking for a F150 with my specifications and eventually one was found. I am very satisfied with my truck and the dealership.

Recently, my husband and I purchased a Platinum Max Expedition from Auto Nation Jacksonville. Our expedition was 10 years old. We had such great luck with it so we decided to purchase another one. What a great experience we had with our salesman, Jacob. We told Jacob what we were looking for and our price range, and we had Maxi within a couple of days. Financing was a breeze also. Robert was professional and very efficient. No haggling !! We also received some great rebates !! Excellent experience. I would definitely deal with Jacob and Auto Nation again!!

Very satisfied with the buying experience of my new car. Great customer service!

Very pleased with my new 2020 Ford Explorer. My sales person was wonderful. Overall I got everything I wanted/needed. Thank you

Very knowledgeable and helpful service people and technicians.

Nice customer service. They did all they could to limit the amount of my wait time. Kept me apprised of the repairs and never pressured me to buy more than what I wanted. Thanks.

Serviced my car Toyota Camry with same day service. While it was oil change and tire rotation, they identified battery had a dead cell and ordered one from nearby vendor. Miscommunication with vendor resulted in battery not being delivered in a timely manner. So Auto Nation Ford in Jax covered the oil change and tire rotation at no charge to me. That's good service

Bought a new 2020 F150 Your team is great. We had a long list of wants and must haves and they were able to make it all work. Thank you Eugene and AutoNation

Had A/C fixed. Dealer disable my auto headlights during repair and did not restore them back after the repair was done. This has happen twice at this dealer

Took my flex in for a repair and service. Stephanie and Antwan gave me great service and were very professional. I would recommend Auto Nation to anyone.

Took truck in for service with a reported issue. Was told I needed new tires. $1400 & a new set of tires later, back to the dealership with the same issue. Service manager went for a test drive & immediately identified the issue...it was not the tires.

I worked with Jessica and she was fantastic. Got my repair done in half the time that she originally estimated. Fantastic experience.

The front desk was very welcoming and provided routine updates are required. My oil change was done in a good time and they were able to diagnose my Turbo malfunction in a 2 hours. The one complaint is my engine cover was taken off and never replaced so now I have to wait for them to figure out what they did with it.

Friendly and prompt service from Stephanie and Antwan!

She addressed all my thousands little concerns promptly and quickly!

STRAIGHT FORWARD, I feel that I received a good vehicle at a great price.

They serviced my Ford Flex since New. I am happy with there work.I will keep going back for service. I would recommend them all who need Ford service.

Good experience in purchasing my F250 .Jacob our salesman was very helpful as well as every one involved in our purchase .Definitely recommend Autonation at the Avenues in Jacksonville!

The mech. Said my brakes are still good. All point inspection is important to me.

A very organized and professional company, where they will give you top dollar for your vehicle. The staff is very knowledgeable and helpful with all of their customers, focusing on their needs, especially during these trying times.

Nice people and good service

In and out just like that. Stopped in on my way back to Dallas. Great people. Great service.

Drove the new car for 2 days without tag, got the car flooded with water on floor, repair will take .keep than 30days to be completed.

Good customer service, nice facilities and prompt service. They have taken care of my care since new.

Was in the market for a new Mustang and tried most all of the Ford dealerships in the Jacksonville area...even consulted with a dealership in Orlando, St Augustine, and Katy, TX. None had what I wanted...but most importantly none of the other dealerships even acted as if they wanted my business !! Then my last ditch effort was to try the folks at AutoNation Ford Jacksonville. Big shout out to Noel Garza and the dealership manager who truly showed what it means to appreciate a customer! I ended up walking out with a new Mustang, and they got a sale along with earning my loyalty! Even my wife, who recently purchased her vehicle at another local dealership, noticed the difference in service! Thanks again AutoNation Ford!! Keep it up!

I have nothing but words of praise for the good folks over at AutoNation Ford Jacksonville! I recently visited the dealership because they were the only ones in Jacksonville who had the blacked-out Pony package color combination that I was looking for in my next Mustang. I?ve been buying cars since I was in my early 20s so I?m not easily persuaded to purchase a vehicle by a salesperson, by any means. If I encountered ANY poor customer service, rudeness, neglect by the staff, or anything where I didn?t feel appreciated as a customer, my intentions were to simply test drive the vehicle and take my business elsewhere. By the time I visited AutoNation Ford Jacksonville, I had already consulted with many of the other Ford dealerships in the Jacksonville area (Bozard, Duval, Coggin, Mike Shad, etc.) and none of the personnel at these places seemed as though they weren?t even trying to earn my business! I even spoke with Mulligan?s Ford down in Orlando and the salesperson I spoke with there just passed me off to their website and seriously did nothing else to earn my business. My last-ditch effort at even entertaining the thought of purchasing a new Mustang was to RSVP with AutoNation Ford to test drive one of their Mustangs with the exact color combination and technical specs that I wanted in my Mustang. Within a few minutes of expressing an interested online, a manager from the dealership called me on my phone to arrange a test drive. At the dealership, Noel Garza was assigned as my salesperson and I couldn?t be more satisfied! Noel is not the pushy type and did not exhibit the pushy car salesman stereotype that I?ve come to expect from my past experiences! He was very easy going and answered my questions to the best of his ability and treated me with the respect of an adult who can make his own informed decisions with him there to assist when needed! Respect like this towards their customers goes a long way with me and, long story short, I ended up walking out of that dealership with a new 2020 Mustang! The dealership manager even walked out to personally thank me for my business and expressed their continued support even after purchase should I ever need ANY assistance with my new vehicle! The finance guy was great as I had my own financing walking into the office and he never pressured me into any sort of up-selling situation. I wish I were better with remembering names, but I only recall Noel?s name so my apologies for that. My wife had recently purchased her Mustang from another dealership and commented on our way out that she wishes she had made her purchase at AutoNation Ford instead after our experience there! Kudos to AutoNation Ford Jacksonville for setting a high standard in how to treat and deal with their customers! If anyone out there is looking for a vehicle, I strongly suggest you visit AutoNation Ford FIRST and then compare the service you get with that of other dealerships!

During the visit, my service associate was Morgan. She was friendly and professional. I came in to get a tire serviced. The process was quick and professional. I felt the service department addressed the issue adequately (they didn't over diagnosed the issue!) and the charge was fair. The waiting area was very clean (important during a pandemic). My overall visit was quite pleasant. That is rare, unfortunately, with most dealership. I will recommend this dealership for sure. Thanks AutoNation for the great service.

Took in my car to get a oil change and Stephanie the service lady that helped me was amazing buy the quantity of work on my oil change and tire rotation was below standard. They didn?t reset my oil reader and they didn?t put Air in any of my tires. My tires were down to 27 PSI so I had to put my own air in.

I was in market for a new pickup truck. I have always owned Ford trucks so I went to local Ford Dealers to check their inventories. After visiting with several, I stopped at AutoNation. I met with Terry Leonard (sales Rep). We discussed my desire and looked at a few of their trucks. I picked one and started the pricing game. After another week of research on this truck, I came in and made the purchase. I believe that we came to a fair and equitable purchase price. There was no pressure. Terry did an excellent job of explaining the truck operation and was very cordial. He had the best understanding of the product than anyone else I spoke with. The complete process was very stream lined. The facility was clean and Covid-19 conscious. This was the best new car buying experience that I have had and I have bought many over the years. Thank you Terry, it was actually fun.

Brand new car. Received it with two miles. In two weeks 2000 miles are now on it. Radio went out about a week ago, brought it in for service and of course they had to order a new one! This is a brand new car, I live in this car. I suffer everyday no music, nothing. I have done a little research and this is a problem they have all the time, so its nothing new for ford. How frustrated would you be in your brand new car with no radio, with a job that requires you to almost live in it? Now my wife won't go anywhere with no music and my kids would rather walk home or ride a bus even with a pandemic going on. Also are you telling me your fresh out of 2020 escape suvs on your lot that you couldn't borrow the part. Now I will be in Georgia all day tomorrow and maybe the next day, could not adjust my plans because they couldn't even tell me when the radio was coming in. Oh goodie they get to drive all over the place tomorrow with no music yay.

Great service and customer service. Morgan worked an issue with my vehicle that was no longer covered under warranty and repaired the vehicle at no cost t me. Thanks,👍 Morgan.

Quick service, and courteous and professional desk associate (Stephanie). They also have a well stocked and maintained customer lounge to wait for your car. Not to mention the online appointment system makes picking your appointment date/time very convenient.

Very accommodating took care of everything as requested

We took our 2016 Mustang in for a couple of reasons. This dealer was honest in advising us that nothing definitive was found. There was no charge from Autonation as nothing beyond inspecting the auto.

There was no mention of a protocol for social distancing, vehicle sanitizing or masks. The service area for the customer is so small distancing is difficult. Employees sitting/standing behind the desk without masks or hanging on thier necks. Feet up reading their phones. Customers without masks and nothing was said. Car came back from service area with no hint of sanitizing. It just appears Autonation doesn't care at all about the current COVID 19 situation. They had always been so good overall in the past (except for a recent strut problem on a new vehicle that took multiple trips) It was eventually resolved. I dislike giving a bad review but people need to know.

Wonderful experience! Noel found the perfect vehicle for me right away?he?s very knowledgeable and made the deal seamless. I got the vehicle I wanted at the price I wanted to pay...got top dollar for my trade, as well. Everyone in the dealership was friendly and went out of their way to make me feel welcome. I recommend them for your vehicle needs!

Customer Service Advisor Stephanie McGuire (Auto Nation Ford) was professional, personable and efficient... really made this visit for door latch recall go smoothly... give her a bonus when appropriate... she more than earned it!

always have good service from the service writer to everyone doing the work the lounge is always clean and nice.

This is how car buying should be. No doubt customer service is the number one objective here. From the moment you arrive you are greeted; and treated with respect and as a priority. There are no grey area's or hidden agenda's.....they actually know what they are talking about and don't feed you lies. They BLOW Nimnicht Chevrolet out of the Water; I will never go anywhere else to purchase a vehicle or have a vehicle serviced. Thank you for making this the best car buying experience I've ever had.

Going to AutoNation was by far the smoothest car by experience my husband and I have ever had. Gave us amazing price for our trade too.

We've had an excellent salesperson named Jacob which I would highly recommend to anybody buying a vehicle.

Their selection of Rangers was great. Myka was very helpful finding the right truck. It was a little high pressure negotiating my vans trade in value with his manager, but that's not a real surprise. Overall, I recommend visiting this dealership and Myka if you're looking for a Ford.

Forgot to do one thing from the order but when I asked about it before getting my car back, they corrected it quickly.

I was looking for a Nissan Altima SR and I contacted Autonation Ford and was out in touch with Jacob Rothman. He was very professional during the whole process. I went on the website and found the one I wanted but it was in Clearwater Florida. I told Jacob and he told me that they could go get it and bring it to Jacksonville. I never felt pressured into buying a vehicle. I would definitely recommend Autonation Ford and Jacob Rothman to my friends when they are looking to buy their next vehicle

Everybody?s helpful and polite And a very clean lobby

Quick, easy, all issues address, no pushes to have the cabin filter done when I have one at my house to put in.

Mike in the Service Department. I needed a new door handle for my Ranger. Mike used the VIN to look up the exact part. It wasn't in stock, but Mike said he could get it by Tuesday. Wow! Even better, he was able to send me an invoice via email, and I completed the transaction (pre-pay) in less than a minute. It's refreshing to discover an organization in a traditional industry embrace digital processes to serve the customer. Thanks for making it easy. See you on Tuesday!

I've purchased 2 cars from this dealership and had a great experience both times. We recently brought one of those cars in for a recall and were asked if we were interested in an appraisal. Having no interest in selling our car I said "no." Myka English did the appraisal anyhow. Trust is hard to come by in the car business. It is built on integrity and treating a customer right. Today this dealership lost my trust.

Fantastic service rep. Knowledgeable. Kind and very thorough

Recently I was looking for a vehicle and contacted Pete DeVita who was very kind and put me in touch with Ronny Heaning and Bob Forgea. Ronny and Bob provided great customer service throughout the entire process. I endorse and recommend you buy your next car from AutoNation

Laura in the service department is awesome! I initially purchased my vehicle at coggin ford, and while the buying process was great, anytime I brought my car back for service there was almost always an issue. I decided to give Autonation ford’s service department a try and have received nothing but great service from them. If I’m ever in need of a new vehicle, Autonation Ford will be the first place I go to.Thank you for the awesome service Autonation Ford!

Built a truck on Ford's website then sent it to the dealer. The manager there found the truck I was looking for within the hour and had it brought up from 6hrs away for the next day. The floor salesman who helped us out was knowledgeable and pleasant and did a great job getting us taken care of. Will be back in the future for a new Bronco

I brought in my truck for a check engine light and a recall. Service was fine for the recall, but when it came to the diagnostic and quote things fell apart. The only information I was given was ?valve/transducer? with $420 for parts $470 for labor total cost $950. After talking with the manager the quote was reduced to $670 and I was given the part number that were to be replaced. Looking into the parts ($180 total) the adjusted quote now made sense, but how do you trust their estimate of labor. They were polite and professional, but it didn?t really make a difference at that point. I won?t be doing business with them again and couldn?t in good conscious recommend them.

That they give good car service they are very focused on cleanliness and making sure that your car is taken care of the right way kudos to Susan who helps me every time

Ronnie in sales is awesome and definitely helped me out! I highly recommend AutoNation ford!

Great sales and service team

My vehicle received quality service and was returned to me clean and undamaged. My service rep kept me updated on the repairs and progress.

I had to have my battery replaced. It was very busy at the dealership. However, Ms Stevens was very patient and helpful.

Jorell and all the friendly, professionals.

Ford, Jacksonville, Service Department did an excellent job with my recent oil change and check up. Because I always choose to use Ford for servicing my Ford Escape, there are no major problems with my 6-1/2 year old Ford Escape. I highly recommend this dealer.

Thank you Stephanie for being so friendly and making sure I had everything I need while my car was being service.

Laura Stevens was my service advisor. She was awesome. Thank you for excellent service!

My daughter bought a vecle from this dealership. First the car price dropped and they tried to recoup by no offereing the 90 day warranty and selling it instead. They sold her a car with problems with the air conditioner. They new the a/c was not good. They fied it enough to rive it off the lot. Bad Bad business....Don't use.

I purchased a 2019 Ford Ranger XLT. I was in for my first Service. Stephanie my Service Advisor did a great job! I highly recommend this Dealership and Service Department.

I had a professional and pleasant experience here.

Took them 10 days to get me a second key.Josh was great but his hands were tied

Good service, Jessica at philips highway autonation is nice person and she take care all my truck

yes, we had a very good experience with sales Jacob Rohtman and their warranty/dmv handler Christine.

The whole experience was quick and easy. Everybody was very helpful and friendly

they are do great. they really care about you and what's going on with your vehicle. they are the best. Stephanie is the sweetest service woman.

I want to commend Myka English for his excellent customer service that gave us a great experience purchasing our new car. Myka is honest and fair and I recommend asking for him if you are looking to purchase a new vehicle. Thanks again!

AutoNation replaced a cracked intake manifold on my Mustang. Stephanie McGuire was great arranging the appointment and recommending a tow service. Only took two days. Very happy. You would never know the car was worked on. Good job.

Great service. There were electrical issues that were handled very well.

Great deal, and a great vehicle, thank you for the deal.

Best dealership ever and Laura is the best service person there. Very friendly and honest. They always take care of me.

I bought my truck there and this was the first time I utilized the service department. They got me in on the day I called, said it would take an hour and I was back on the road in an hour as promised. Very friendly - very well done.

My car was there a day longer than expected but they really took good care of me by giving me an excellent discount.

I came in for the 54, 000 mile maintenance. I was told that the oil change and rotation of tires would be done in an hour to an hour and a half. Being a vulnerable 70 year old, I was forced to wait in their waiting room listening to Faux News with others (unmasked) that may have been infected with the COVID-19 for my service to be done. (Please Note that NO offer to pick-up my vehicle was made when I made the appointment.)There was also in addition to the oil change and tire rotation, a multi point inspection in which they found the engine air filter "needing attention" because it was dirty. I was told it would be changed at the NEXT visit (being past the Warranty) where I would have to pay for the filter. If something is "needing attention" Why are they putting it off ? I am not happy.

Every body was very helpful this time. Problem was corrected this time. Happy with the service and help of the service manager.

I needed to have my headliner repaired and Ford and AutoNation were outstanding helping work out an solution even though my Ford is 2014. My customer assistant, Laura, was the best. She assisted with some of the liaison with Ford in Detroit and getting the correct supplies here in a timely fashion especially considering the virus shutdowns. In addition, the gentleman who performs these repairs is outstanding and very talented. Thank you Laura for making this go smoothly. You are a true professional. I will take my care back to AutoNation every time!!

Took a New key fob in to have key cut and programmed for our new truck, they found an open recall and took care of that whole it was there and did a 5 point check with a couple things coming up to watch for very friendly!

I will never go back to Auto Nation Ford. They were not friendly or pleasant from the beginning. I almost did not buy the car because of their lack of friendliness. I caved in and bought the car. Doug did not even say goodbye after I finished signing and everything was done. He just walked away, which was extremely rude. Then, as I am driving home, I realize the car is almost on empty. They did not even make sure there was a full tank of gas before I left. I felt very uncomfortable and unwelcome throughout the process.

Everyone was very helpful and kind. Also had everything in place for social distancing.

They have been great from the day we bought the vehicle to any service we have brought it in for. I would definitely recommend them and I have!

Finance department refuse to supply me with copies of the changed forms that i had some issues with that was sent to the finance company I had some issue with the Horn and spare tire and it appeared to not be a concern with any one

Very timely service. Jessica was very knowledgeable and helpful

The staff were very helpful. The deal was out of this world.

I have always had on good customer service at this dealership Everyone is always been very pleasant and helpful

Nice experience! They work hard to find the vehicle I wanted. Very helpful staff would recommend them to anyone.

All went VERY well!! All the personnel involved were very knowledgeable and very friendly! WELL DONE!!

Outstanding customer service, would have been 5 stars in all , but still unable to get maps updated in my navigation. Thankfully apple car play works great and is updated daily.

I have had several opportunities to use auto nation Ford for mayor service and have always had good results. Warranty work has been done several timesAnd has been good as well as paid service

Josh has been great. Rick was also really nice and helpful.

Noah in sales is awesome and definitely helped me out! Cory in service is always on top of it! I highly recommend AutoNation ford!

I made an appointment by the Ford Pass app and it will be the last time. It’s not user friendly. It took me three times to make the appointment. When I got there the appt was not made but they were able to take my truck.

This was my first visit to this dealership. I found the reps most friendly and helpful. My rep was Jessica and I feel she represented Autonation in a most courteous and professional manner. I will most definitely use this dealership again.

I have an outstanding service assistant. Laura is perfect!! Knowledgeable and customer focused.

Prompt and professional service. Friendly staff.

I made an appointment for 4 pm came early and 2 hours later still here. If this was the first time this happened I wouldn’t care but every single time I come here it’s 2 to 3 hours for an oil change Thai is ridiculous. So if you schedule an appointment here be prepared to wait at least 2 hours!

First time taking my F150 here and was pleasantly pleased with the service, atmosphere, and prices. Will be back. Thanks ANF!

I recently bought a Ford Taurus and I had a great experience. David Bruton made everything go smooth and quick. I’d recommend him to anyone

Professionalism by the staff

A very nice no pressure car buying experience. Noah was awesome. Very painless!!!

Always ready to help and ask questions about your vehicle to ensure we are all on the same page

Thank you Ugene for the great service, Mr. Ugene helped me find a car , he is very kind and helpful so far he is one of your best salesman I have meet he really looks out for the customer and does his best to find a car you. Thanks Ugene

Service was great as it always is!! You leave knowing the job was done right.

Great place. reasonably priced. Good technicians. Been going there over 2 yrs. No complaints

Big thank you too Bob, Rich, and Doug! they were all extremely professional and attentive to what me and my family were looking for. Doug helped us find and deliver The Ford Explorer that we wanted. Bob and Rich gave me top dollar for my trade and in beat every other dealers offer. I will be shopping here for our next vehicle which should be a F150 in the future!

Bought a used Rogue that I saw on their website. The entire process was painless. Our salesman Michael was great. Best of all, there was no high pressure. Everyone we dealt with was friendly and chill. I Recommend these folks

The new service mgr that took this position Jan 2020, has no desire to keep customers, his only purpose is to line his pockets with the kickbacks he receives

Easy, quick, and most importantly they listened to what I wanted and didn't try to push anything on me!

Very nice customer service, work was done as I asked. Thank you.

sorry for the previous review it happened because of a misunderstanding. I purchased a 2015 Toyota seq from them that had both front wheel bearings bad. They have just ordered replacements for me and will install upon receipt at no cost to me. When I'm in the market for another vehicle I will go to them. THANK YOU

I just left this!!! We bought a 2015 Toyota Sequoia December 2019. Heard a noise after driving car off the lot. To make a long story short, my husband has had the car back 5 times in a month, they said they would take care of any problem, after finally driving the car yesterday, and finding the front bearings bad, the dealership now refuses to fix the problem. Five trips, cost of gas, and no repair. Buyer beware. We have bought many used cars in the past 40 years. Very bad experience. And I understand the repair manager is no longer there.

Service and repair anything needed to be repaired

The worst dealership. All departments are substandard.

Bought about 10 cars and trucks here. Service keeps bringing me back. I?ll be back again soon with my son

Customer service was prompt, courteous. Facilities were clean, comfortable.

My service Rep, Lora, was very helpful and knowledgeable

Great place to do business with!

Purchased used vehicle with 41k miles in August. Had to have work done, with no warranty. Dealer took care of issue with no questions. BLOWN AWAY...how they took care of me. Thank you AutoNation Ford, Jax FL.

Had a very good experience at Ford Autonation on Philips Highway. Ronald Heaning was a very fine salesman and made the experience painless. Answered all our questions and showed all the controls and accessories. Would highly recommend. 5 stars all around.

Ronald Heaning was very courteous, answered all questions and made the purchase of our new Ford Edge pleasurable. 5 Stars all around.

JUST PURCHASED A CAR FROM AUTO NATION AND HAVE PURCHASED SEVERAL CARS DURING MY LIFE TIME AND HAVE TO SAY THIS WAS THE BEST EXPIERENCE THAT I HAVE EVER ENCOUNTERED THESE PEOPLE GO OUT OF THEIR WAY TO INSURE THAT YOU ARE PERFECTLY SATISFIED WITH THE TRANSACTION.

Susan was very courteous and perfessonal the work on the car was done neat and fastl

Good buying experience..Salesman and Manager were top rated. They did not have the car that I wanted but within 48 hrs had my car for a test drive. The deal was reasonable and the trade in value on my old car was better than other dealers offered. I would definitely purchase another car from this dealership. The car itself exceeded my expectations...the 2020 hybrid is delivering...with all the buttons and whistles. For a cash sale the process to as long as a financed loan sale.

We are from Texas and have been traveling for over 2 months. Our car?s engine light came on and we took it into AutoNation Ford Jacksonville. Our experience from the first moment we stepped in the door was exceptional thanks to our interaction with your team member Stephanie. She immediately took ownership of our issue , our car was taken in the shop within minutes and she and the mechanic came to talk with us with half an hour of coming in. Unfortunately, we needed a new engine . Again, thanks to Stephanie we left with a rental car and a promise to have our car back in 3 weeks. She kept us informed during the repair and exceeded our expectations when it was ready in 2 instead of 3 weeks. Thank you Stephanie for turning lemons into lemonade, you are fantastic!

Serviced deparmet good communication for the costumer

As always Susan was wonderful and a great example of great customer service! I?ve been dealing with AutoNation for over 15 years and have always been pleased with the service I?ve received.

My husband and I both purchased vehicles. The price was great and Romney made our experience very enjoyable.

Took my vehicle in for its first oil change and a seat belt issue. Got done. I asked don’t you wash the vehicles when your done? I was told only if you ask for it. Ok fine. I had to bring my vehicle back, in a week for the seatbelt issue. I asked for it to be washed. After 3 hours the vehicle comes out totally wet. Windows were not washed. Look like all they did was wet it down. Now in the scheme of things that’s not a big deal, but as a first time customer, that’s an indication of the type of service they perform. I will not be back.

My family had the pleasure of meeting and purchasing a car thru Terry, super nice guy and he gave my family the time and attention I believe he would have gave his own. He made our car buying experience pleasant and it?s very possible I will purchase a second vehicle from him soon.

The whole buying experience was great, found the exact car I researched. Salesperson Mike Hutto was very accommodating and helpful. Will use Mike and AutoNation again.

Repair was quick and professional. Check was on time. Explanation of what was being done and the time required was accurate. I was very impressed.

John and the service team at Auto Nation Ford took very good care of me when I needed a new battery recently. I showed up un-announced after getting a jump start and they were very understanding and took care of me right away. My 2 plus year old battery was replaced and I was back on the road right away. They are fantastic!

Buyers beware!! I was able to go to Coggin ford and get the same vehicle for $5000 less. They were not willing to work with me and kept trying to tell me that I would need to pick out a different vehicle. I would definitely look around at other dealerships before choosing this one.

They took good care of my Shelby GT350 and had a good turnaround for the time in the shop for a common issue. Excellent service reps and great communication.

They got me in and out considering I didn?t have an appointment and they were busy. I just had an oil change on my Mustang GT but John the service tech explained a lot to me about filters etc