12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Difference

Reputation.com takes customer reviews and other indicators to create a measurement that helps us help you. It's called our Reputation Score, and AutoNation has one of the highest in the industry! That's because we use it to work towards one goal, improving your customer experience.

It's not just about star ratings.
Our Reputation Score includes a total of nine metrics including volume, frequency, and reach that make up the full customer review picture.

Dealerships review every testimonial.
All customer reviews are sent directly to our stores and corporate leadership team daily ensuring continual improvements to the customer experience.

Real reviews, from real customers.
Reputation Scores are authentic, since they're based on customer reviews and determined independently by Reputation.com.

Recent Reviews from AutoNation Ford Jacksonville

I have nothing but words of praise for the good folks over at AutoNation Ford Jacksonville! I recently visited the dealership because they were the only ones in Jacksonville who had the black out Pony package color combination that I was looking for in my next Mustang. I’ve been buying cars since I was in my early 20s so I’m not easily persuaded to purchase a vehicle by a salesperson, by any means. If I encountered ANY poor customer service, rudeness, neglect by the staff, or anything where I didn’t feel appreciated as a customer, my intentions were to simply test drive the vehicle and take my business elsewhere. By the time I visited AutoNation Ford Jacksonville, I had already consulted with many of the other Ford dealerships in the Jacksonville area (Bozard, Duval, Coggin, Mike Shad, etc.) and none of the personnel at these places seemed as though they weren’t even trying to earn my business! I even spoke with Mulligan’s Ford down in Orlando and the salesperson I spoke with there just passed me off to their website and seriously did nothing else to earn my business. My last ditch effort at even entertaining the thought of purchasing a new Mustang was to RSVP with AutoNation Ford to test drive one of their Mustangs with the exact color combination and technical specs that I wanted in my Mustang. Within a few minutes of expressing an interested online, a manager from the dealership called me on my phone to arrange a test drive. At the dealership, Noel Garza was assigned as my salesperson and I couldn’t be more satisfied! Noel is not the pushy type and did not exhibit the pushy car salesman stereotype that I’ve come to expect from my past experiences! He was very easy going and answered my questions to the best of his ability and treated me with the respect of an adult who can make his own informed decisions with him there to assist when needed! Respect like this towards their customers goes a long way with me and, long story short, I ended up walking out of that dealership with a new 2020 Mustang! The dealership manager even walked out to personally thank me for my business and expressed their continued support even after purchase should I ever need ANY assistance with my new vehicle! The finance guy was great as I had my own financing walking into the office and he never pressured me into any sort of up-selling situation. I wish I were better with remembering names, but I only recall Noel’s name so my apologies for that. My wife had recently purchased her Mustang from another dealership and commented on our way out that she wishes she had made her purchase at AutoNation Ford instead after our experience there! Kudos to AutoNation Ford Jacksonville for setting a high standard in how to treat and deal with their customers! If anyone out there is looking for a vehicle, I strongly suggest you visit AutoNation Ford FIRST and then compare the service you get with that of other dealerships!

MR. LEE Sep 16, 2020

I have nothing but words of praise for the good folks over at AutoNation Ford Jacksonville! I recently visited the dealership because they were the only ones in Jacksonville who had the blacked-out Pony package color combination that I was looking for in my next Mustang. I?ve been buying cars since I was in my early 20s so I?m not easily persuaded to purchase a vehicle by a salesperson, by any means. If I encountered ANY poor customer service, rudeness, neglect by the staff, or anything where I didn?t feel appreciated as a customer, my intentions were to simply test drive the vehicle and take my business elsewhere. By the time I visited AutoNation Ford Jacksonville, I had already consulted with many of the other Ford dealerships in the Jacksonville area (Bozard, Duval, Coggin, Mike Shad, etc.) and none of the personnel at these places seemed as though they weren?t even trying to earn my business! I even spoke with Mulligan?s Ford down in Orlando and the salesperson I spoke with there just passed me off to their website and seriously did nothing else to earn my business. My last-ditch effort at even entertaining the thought of purchasing a new Mustang was to RSVP with AutoNation Ford to test drive one of their Mustangs with the exact color combination and technical specs that I wanted in my Mustang. Within a few minutes of expressing an interested online, a manager from the dealership called me on my phone to arrange a test drive. At the dealership, Noel Garza was assigned as my salesperson and I couldn?t be more satisfied! Noel is not the pushy type and did not exhibit the pushy car salesman stereotype that I?ve come to expect from my past experiences! He was very easy going and answered my questions to the best of his ability and treated me with the respect of an adult who can make his own informed decisions with him there to assist when needed! Respect like this towards their customers goes a long way with me and, long story short, I ended up walking out of that dealership with a new 2020 Mustang! The dealership manager even walked out to personally thank me for my business and expressed their continued support even after purchase should I ever need ANY assistance with my new vehicle! The finance guy was great as I had my own financing walking into the office and he never pressured me into any sort of up-selling situation. I wish I were better with remembering names, but I only recall Noel?s name so my apologies for that. My wife had recently purchased her Mustang from another dealership and commented on our way out that she wishes she had made her purchase at AutoNation Ford instead after our experience there! Kudos to AutoNation Ford Jacksonville for setting a high standard in how to treat and deal with their customers! If anyone out there is looking for a vehicle, I strongly suggest you visit AutoNation Ford FIRST and then compare the service you get with that of other dealerships!

Kang Lee Sep 16, 2020

I arrived yesterday for my 8:00 am appointment to have four new tires installed on my Explorer. The service desk confirmed my information and I went to the waiting room while the install was to be performed. Around 9:15 the service person arrived to tell me that the tires I had ordered were not available. They said that they could get them, but it would take at least a hour to get them. I expressed my displeasure in having sat there for more than an hour before they came to tell me that the tire were not there. They asked how I had placed the order, indicating that I must have not done something right. I told them I followed the process on your web-site and after receiving a quote, I called the number on the quote as instructed. The call switched me to the Parts/Service dept where they indicated that the tires were not on site but they could get them by the next day. I said no problem, since I was looking to have them installed in 7 days. They switched me back to the schedule dept and we setup the 8am time on 8/19. I followed all of the process as per your site and spoke with two people to confirm. After scheduling, I received two confirmation e-mails from you with the date/time and the information on the tires I requested. The second e-mail was the day prior to the appointment. Needless to say I was very disgusted with the process, I asked the service rep if there was someone from Management that I could speak to and they said NO!. I went to get in my car and go home when I was approached by a service manager who asked what could be done to fix the issue. He offered some upgraded tires at the same quoted price and that they would be installed immediately. I said great and the tires were installed. In the end the results were good, but the process of getting there was not. I have purchased at least six vehicles from this location and have been happy with the service. Hopefully this incident was not the start of a new trend. Thanks

Robert Maple Aug 20, 2020

Very surprised, and HIGHLY disappointed with the level of customer service, integrity and pricing. 1 - On two separate occasions, the reps assigned to us to contact went on vacation, didn't notify us, and our vehicle ended up being in the shop over a week each time, for pretty standard repairs. 2 - EXCESSIVELY overcharged us twice. Not only overinflated price, but exaggerated time needed to do repairs. 3 - Once we complained, pricing was drastically changed, but still excessive, with no change in parts or real labor time. So, were you overcharging us to begin with? Originally tried to charge us $1,400 for a routine alternator replacement on our shuttle bus, a repair other companies were going to charge less than $350 to do. Shuttle wouldn't start so we made the wrong decision of towing to the dealership, thinking they would do a better job, but they wouldn't give an estimate over the phone. We figured it might be about $200 more at a dealership and were ok with that. When we got the estimate of $1,400 and complained, eventually they reduced it to $800 (for the same job). We didn't get our vehicle back until 8 DAYS LATER, for a job that should have taken an hour. And no, there were no complications. And it wasn't due to waiting on a part. It came next day, once they ordered it. If you ever go there, wait with your vehicle or call them every 2 hours or you could be put on the back burner. Everyone knows you pay more at a dealership, but 3 times more???!! The previous time we had a full brake job and some belts replaced and they charged almost $5,000! Shame on us for trusting to have our vehicle towed there the 2nd time, and for trusting that a dealership experience would be stellar. The only reason why I gave them 2 stars is because the repairs were done and appear to be good. But we could have gotten that pretty much anywhere for much cheaper prices, and more responsible and responsive customer service. Maybe this is what dealership experiences have come to? If so, it's definitely time for us to use small businesses/shops.

Charlayne Sullivan Aug 6, 2020

This is an addition to a review I wrote several years ago (see below if interested)....Added a star.....Finally got around to dealing with the airbag recall. Went out to the car to drop it off but it wouldn't start and wouldn't take a jump. Got it towed to AutoNation who told me the battery was shot. I had a warranty replacement on the battery so I asked them to pull the battery and let me know when I could pick it up. Got the battery replaced under warranty and went back to Autonation. Folks in service took the battery and in 10 minutes I was back on the road. Best service I've had in awhile and the front end crew was super nice. Thanks folks! This is an edit to a previous post where I stated that I had purchased both an extended warranty and the pre-paid maintenance agreement and was having trouble getting the dealership to honor them. The dealership kept referring to a set of expiration dates that differed from the dates on the contracts I had been given when I purchased the car and agreements. After a few failed attempts to have these agreements honored based on the expiration dates printed on the contracts I decided to contact the BBB and work with the dealership's general manager, Brad Burnett. Mr. Burnett was certain that the expiration dates the dealership was using were correct and that the dates I was referencing on the contracts were not. Mr. Burnett look into my issue and uncovered that when I had bought the car and paid for the extended warranty/maintenance the person who had done the paperwork had filled it out wrong but the contracts were clear.....the dates the dealership was enforcing were correct and the dates I was referencing were not. Mr. Burnett went out of his way to come up with a creative solution that would work for both of us and I am happy to say he succeeded. IMO - Mr. Burnett and the dealership could have left me hanging or passed me off to Ford itself but instead took the extra steps to keep a customer happy. Thanks Mr. Burnett!!!!! I've changed the stars from one to four.

Ben B Jul 18, 2020

My husband and I have been trying to trade in both our vehicles and consolidate down to one. His truck was only negative a little bit but we knew my car was going to have issues with treading because I was under quite a bit. We had been to about 5 dealerships and turned away, so we had lost hope. We finally decided to give it one last go with AutoNation Ford, as we absolutely love the explorers! We walked in and got introduced to Brian Watson. He listened to our situation and as hesitant as he was about if they could make it happen, he still pushed through with a smile. He got our cars trade values done first and knew our goals for our new Ford Explorer. Although it took about an hour in a half of waiting to find out, they came back with an explorer that financially helped us out in the long run and had all the upgrades we had asked for. Although it was not my absolute first or second choice of color and my husband hated the color we still decided to test it out because we knew it would financially help us. Brian stayed confident the whole time that he could get us what we needed and it would financially fit our plans. The only reason why I’m giving it 4 out of 5 stars is because it was a lot of sitting and waiting. Probably a total 5 hour experience, but what car dealership isn’t that long? From every single person in autonation that came and checked on us. Helped us out, and between Brian and Sam the finance guy, they were genuine and never once lied to you, pushed you, they give you your keys back right away, they don’t try to sell you things you don’t need and overall they try to give you What fits your family financially. Even if you don’t absolutely love the color! Sam the finance guy makes the whole process smooth, and he’s got a sense of humor that not a lot of people can accept! THANK YOU AutoNation Ford for giving us a car that we can finally be financially sound in! I love it and I actually have grown to like the color!

Whitney Romanski Mar 23, 2018

After reading the reviews, this place seems have lot of positives for service, thought I would take my Edge in for service when I got here in my hometown to visit my family, my Edge have a problem with alternator after noticed battery light on, I went to AutoZone and they said it had bad alternator since I already got a new battery in less a year ago and also I got alternator replaced from Ford in out of state almost last year ago and they said I still have warranty for alternator, I brought Edge in at Autonation Ford and told them about alternator and then they said I needed a new battery, next day I got replaced new battery again and battery light was still on and when I turned the engine off and then it won't start again, had to jumped the cable on it to get started the car and I brought back to this service and told them what happened and I dropped it off at there since it won't start again and they said they were booked out for a day. Next day they called my brother for me since I'm deaf which they can communicated with him for me, said yes alternator is bad and said it would be ready next day and it wasn't ready after four days which is nearly a week because they said they broke one of parts, radiator and had to order and replaced it. When they called us before that they told us part of Edge has been recalled, fuel tank that they were gonna replaced it but didn't replaced it yet on time since they broke radiator which delayed, made me waited for car to be ready and no car for almost a week. I find it very disappointed, no loaner car, no offers from them and no apologies from them when they said they broke part and said it's their fault. When my brother and I went there to pick the car up and my brother told me he overheard the mechanic guy told salesman who handle my Edge, said Edge had bad wrecked and it was hard to get parts out of Edge, really? No, my Edge hasn't been in wrecked before. I hope this time they read this and understanding and try providing better service.

Jonathon Warren Aug 31, 2017

I am really thankful for all the assistance I received from Autonation Ford. Three individuals were extremely patient with all my questions and needs. They are David Bruton, Rini Schepen and John Smith. David was able to answer all my questions concerning the new Mustangs. I was without a Mustang for a little over a month. He kept me informed through the entire process with text messages and phone calls. Whenever I stopped by the dealership he was readily available. I had arrived at the dealership with a rental car and needed to return it to the rental company after I had done all the paperwork on my Mustang purchase. David took the time to follow me to the rental agency and bring me back to the dealership to pick up my car. After getting back to the dealership, David, spent a good deal of time indoctrinating me on all the features with the car, navigation, voice activation, heated/cooled seats, etc. Rini was remarkable as well. He searched the internet for the exact car I wanted. I can't say enough about the patience he had. I changed my mind a couple of times wanting more added to the car. I was first looking for a GT Premium with the performance package and magnetic color. Next I wanted to add the 50 year appearance package. Then finally I also wanted the 401A package. He was remarkable in finding the exact car I wanted. Rini also advised me that since my car had been totaled, that my insurance company would return me the cost of the sales tax on the new car. I talked to my insurance company and they will cover the tax up to $1750. That is some good information to know. John is very knowledgeable in what needs to happen in cancelling the unused extended warranty, maintenance plan, etc. When I first went to the dealership he introduced himself. I told him I had the extended warranty and maintenance plan on my totaled 2013 Mustang GT, which I bought in December 2012 from Autonation Ford on Philips Highway. He took charge of what needed to happen and made it happen. I should be receiving my refund check in the very near future. On first meeting he said he was there to help me in anyway and my satisfaction was the number one priority. My experience with Autonation Ford on Philips Highway was exemplary. I could not have asked for a better team of individuals to get me through the entire process. In my opinion, they have a well-oiled machine and it is working flawlessly. I will be telling everyone I know about the professionalism, outstanding costumer service and personal touches I received. This is my third purchase from this dealership and I look forward to more in the future.

roger313 Mar 3, 2015

Show next 5 Reviews

Reputation score by peer group in the automotive industry as reported by Reputation.com.

Customer Reviews

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from AutoNation Ford Jacksonville

Cars.com

Edmunds

Facebook

Google+