Recent Reviews from AutoNation Ford Jacksonville

I took my vehicle to get it serviced on Friday May 18th. I dropped it of at 7am early I called after lunch and the service representative stated that the car was fixed and was being looked over one more time. I picked up my vehicle at 5:45pm. When the service rep brings the car around he states that he failed to check to see if the Sync 3 system was operating which it is was not. He gives me an invoice of the repair showing both issues and yet here I am with the Sync 3 system still not working and I am still not sure if they fixed the first issue on my car. So my car spent a whole day at the service center with no repairs done period. Fast forward I get a follow-up courtesy call and I explained to the lady that the issue was not resolved and that there is poor quality assurance and I have never experienced this on any vehicle I have owned at other service centers. She offers a free oil change and that she would pass the information on to the service manager…….really oil change that still does not solve my issue. I am contacted by the service manager who leaves a voice message that they can pick up the car for me and get it fixed which I call back on 5/21/2018 and speak shortly with the manager who clearly does not remember who I am and states that he would call me on 5/22/2018 in the morning. Well here I am it is 10:29am on 5/22/2018 and no call. Is this how Ford AutoNation is going to take care of their customers first you don’t check if the repairs were complete, than you tell me bring it back after it was there ALL DAY. Than contact me and offer me a free oil change like that’s going to solve my issue, then contact me again and say you will pick up my car but fail to contact me the following day to pick up my car to get the repairs done. If that is how business is done there well I will make sure to pass this information on to other folks to not do business with your service center. It is absurd that a business with the Ford name on it cannot take care of their Ford customers the right way. If I can give this business ZERO stars that is what I would do because they do not deserve a star rating. Go look at other Ford dealership service centers because you will not get the right level of service at this one. *****Update**** After posting review I got a voice message stating that the driver and Service Manager were coming to pick up the car what a coincidence. The call did not come in to close to midday which is not the same as first thing in the morning. Then it looks like they proceeded to go to my home even though I said I would be at my job hence the reason of taking my information in the first place. Now I got a generic response here on google review and the GM wants to make the experience better, here is some advice to everyone business should get it RIGHT in the first place, if you bring your car to be repaired or service it should be completed accordingly. Taking my car back to this dealership is not an option because the trust is not there and I do not trust them to take care of my vehicle when something as simple of checking up on the repairs should have occurred. FORD prides itself on service and quality well you guys dropped the ball. ******************************************************************

Josel Bonilla May 24, 2018

My husband and I have been trying to trade in both our vehicles and consolidate down to one. His truck was only negative a little bit but we knew my car was going to have issues with treading because I was under quite a bit. We had been to about 5 dealerships and turned away, so we had lost hope. We finally decided to give it one last go with AutoNation Ford, as we absolutely love the explorers! We walked in and got introduced to Brian Watson. He listened to our situation and as hesitant as he was about if they could make it happen, he still pushed through with a smile. He got our cars trade values done first and knew our goals for our new Ford Explorer. Although it took about an hour in a half of waiting to find out, they came back with an explorer that financially helped us out in the long run and had all the upgrades we had asked for. Although it was not my absolute first or second choice of color and my husband hated the color we still decided to test it out because we knew it would financially help us. Brian stayed confident the whole time that he could get us what we needed and it would financially fit our plans. The only reason why I’m giving it 4 out of 5 stars is because it was a lot of sitting and waiting. Probably a total 5 hour experience, but what car dealership isn’t that long? From every single person in autonation that came and checked on us. Helped us out, and between Brian and Sam the finance guy, they were genuine and never once lied to you, pushed you, they give you your keys back right away, they don’t try to sell you things you don’t need and overall they try to give you What fits your family financially. Even if you don’t absolutely love the color! Sam the finance guy makes the whole process smooth, and he’s got a sense of humor that not a lot of people can accept! THANK YOU AutoNation Ford for giving us a car that we can finally be financially sound in! I love it and I actually have grown to like the color!

Whitney Romanski Mar 23, 2018

WhitneyandJason Romanski Mar 23, 2018

After reading the reviews, this place seems have lot of positives for service, thought I would take my Edge in for service when I got here in my hometown to visit my family, my Edge have a problem with alternator after noticed battery light on, I went to AutoZone and they said it had bad alternator since I already got a new battery in less a year ago and also I got alternator replaced from Ford in out of state almost last year ago and they said I still have warranty for alternator, I brought Edge in at Autonation Ford and told them about alternator and then they said I needed a new battery, next day I got replaced new battery again and battery light was still on and when I turned the engine off and then it won't start again, had to jumped the cable on it to get started the car and I brought back to this service and told them what happened and I dropped it off at there since it won't start again and they said they were booked out for a day. Next day they called my brother for me since I'm deaf which they can communicated with him for me, said yes alternator is bad and said it would be ready next day and it wasn't ready after four days which is nearly a week because they said they broke one of parts, radiator and had to order and replaced it. When they called us before that they told us part of Edge has been recalled, fuel tank that they were gonna replaced it but didn't replaced it yet on time since they broke radiator which delayed, made me waited for car to be ready and no car for almost a week. I find it very disappointed, no loaner car, no offers from them and no apologies from them when they said they broke part and said it's their fault. When my brother and I went there to pick the car up and my brother told me he overheard the mechanic guy told salesman who handle my Edge, said Edge had bad wrecked and it was hard to get parts out of Edge, really? No, my Edge hasn't been in wrecked before. I hope this time they read this and understanding and try providing better service.

Jonathon Warren Aug 31, 2017

I won't be doing business here ever again. I went in needing three company vehicles. Sales man told me he could get them. Salesman called and told me they were in. I went to look at them and they were not white as requested they were gray! I said to him that I requested for them to be white and his answer was I thought you would like them in grey. I thought to my self, thanks for wasting my time. Then I told him that. The reason we switched from chevy to ford was because he told us that these 150's were V8. That's what he gave me numbers on or so I was told. This turned out to not be the case either. End the end I had to settle for two vehicles not three because he couldn't find them and I wouldn't take them in grey due to our company vehicles being all white. Also, I needed these vehicles yesterday as i had new employees starting who were to immediately fill them. Also, with Chevy they included a first year service package so I asked if he could do that as well and he did. Problem was he charged me full price for the estimated cost. I didn't know he added the cost into the invoice until I was signing papers. I did explain to the manager about being told one thing and then being delivered another with no real reaction. On top of that I got a call from the sheriffs office a few months later telling me the a tag registered to me was just recovered from a stolen car. However all my tags were accounted for. As it turns out this dealership requested another tag in my name. Without power of attorney or used one from another purchase. It's a good thing that a bank or something wasn't robbed and all they got was picture of the tag or I would have been accused of a crime I didn't commit! This is serious stuff. So I immediately went to the dealership and notified them and they assured me that it would be taken care of. 6 months go by and I had to take care of it myself. As a business owner myself this is a complete disregard for a customers well being and is frankly unthinkable! Due yourself a favor and buy somewhere else!

Sonny lloyd Jul 21, 2017

I bought my Ford Transit Truck from 2011 brand new from Mike shad (Former name for Currently called Auto Nation Ford). All my services was done through Auto Nation Ford (or Mike Shad Ford from before). I am willing to pay top dollar for supposed "quality" services. My truck from beginning when it was under warranty, it shakes a lot. I repeatedly ask them(under warranty) to fix the shake, they always says that is normal when AC kicks on. But in winter right now, no AC kicking in, my truck still shakes. I am easy going and I have been living with Shaking truck for last 5 years. By now, my warranty is out. Then I just live with my shaking truck. I was working with Jim Lily which I never liked him for last 4 years. He always shows very impatient, short and look me down. Again, I tolerate it due to I want go to dealer ship for service. About 9 months (do not remember the exact date) I took my truck to have oil changed and I told Jim Lily that the oil sensor light is red and on. He needs to check to see what is wrong with the sensor. Jim Lily had me waited 3 hours in the customer waiting room for just an oil change. 3 hours later, they brought my truck out. Oil change done, but the red oil sensor light still on and red. I asked Jim to take truck back to turn the red oil sensor down. But not successful. Then Jim told me that my truck had to stay overnight for the sensor replacement. I was upset. I told Jim Lily that when I arrived 3 hours ago, I told you the oil sensor is out need check. If you know that the truck need stay overnight. I would call a rider and already back to work 3 hours ago. It is dis respectful my time to wait 3 hours later and my truck still need stay overnight. I asked for a manager, Renee (I hope the spelling is right) came out and apologies and says the truck is safe to drive and sensor I can fix it next time when I come to do oil change again. I left knowing the truck is safe, with the oil light on. I have a lot more to say, but the over the limit. I will find ways to post rest of my review.. In short, I went to service on 11/22/2016 at 9:30 Am to do services. this time Joe was the service person. When I turned the truck in, Joe recommended transmission & Break fluid change on top of my request. I signed a $900 written quote when I left the truck with Joe. a couple hours later, Joe called says need about $1400 worth of repair which Joe asked me to verbally approval. On 11/23/2016 around 11 AM, Joe called again to ask for another $700 extra (total will be $2100 repair bill) for approval which I did not agree. When Joe ask for $1400 approval. I asked is that all you need to take care my truck to be safe. He said yes. But next morning need another $700 is not reasonable. I worried they intentionly damage my car to robbing me. I never ask for any discount. I pay $50 for oil change, I wait 3 hours for 1 oil change. I just want quality work from dealership and do all my repairs at one shop to save me time. Instead, Joe was robbing me knowing I have no knowledge of regarding cars. He pushed extra $500 un-necessary work (to replace transmission and brake fluid which I did not ask) I did not ask why and signed the quote. But from signed $900 quote to $2100 bill is unacceptable!!! I demand AutoNation Ford management to give me an answer ASAP. I was so upset whole day today and instead of enjoy Thanksgiving Eve, but I am working on post my reviews about my bad experience with Ford AutoNation service. Whole day today, I tried to talk to management but nobody called me back. My husband said really good: Why you want to do business with the people who do not appreciate your business? I need find a new dealership to service my truck from now on. My original writing is really long, I have taken phone of my writing added in Photo. I wish the review space can be longer and I can describe the whole bad experience to teach you not to buy new truck from AutoNation Ford Jacksonville. Especially not to services by AutoNation Ford Jacksonville FL on 10720 Philips Hwy.

Ming Ruan Nov 24, 2016

I am really thankful for all the assistance I received from Autonation Ford. Three individuals were extremely patient with all my questions and needs. They are David Bruton, Rini Schepen and John Smith. David was able to answer all my questions concerning the new Mustangs. I was without a Mustang for a little over a month. He kept me informed through the entire process with text messages and phone calls. Whenever I stopped by the dealership he was readily available. I had arrived at the dealership with a rental car and needed to return it to the rental company after I had done all the paperwork on my Mustang purchase. David took the time to follow me to the rental agency and bring me back to the dealership to pick up my car. After getting back to the dealership, David, spent a good deal of time indoctrinating me on all the features with the car, navigation, voice activation, heated/cooled seats, etc. Rini was remarkable as well. He searched the internet for the exact car I wanted. I can't say enough about the patience he had. I changed my mind a couple of times wanting more added to the car. I was first looking for a GT Premium with the performance package and magnetic color. Next I wanted to add the 50 year appearance package. Then finally I also wanted the 401A package. He was remarkable in finding the exact car I wanted. Rini also advised me that since my car had been totaled, that my insurance company would return me the cost of the sales tax on the new car. I talked to my insurance company and they will cover the tax up to $1750. That is some good information to know. John is very knowledgeable in what needs to happen in cancelling the unused extended warranty, maintenance plan, etc. When I first went to the dealership he introduced himself. I told him I had the extended warranty and maintenance plan on my totaled 2013 Mustang GT, which I bought in December 2012 from Autonation Ford on Philips Highway. He took charge of what needed to happen and made it happen. I should be receiving my refund check in the very near future. On first meeting he said he was there to help me in anyway and my satisfaction was the number one priority. My experience with Autonation Ford on Philips Highway was exemplary. I could not have asked for a better team of individuals to get me through the entire process. In my opinion, they have a well-oiled machine and it is working flawlessly. I will be telling everyone I know about the professionalism, outstanding costumer service and personal touches I received. This is my third purchase from this dealership and I look forward to more in the future.

roger313 Mar 3, 2015

(LEAVE THEM ALONE DON''T GO !!!!) Liked the salesman got the car I wanted, but I was lied to by the sales mgr Joe. We made an offer to buy the car that night. I called the next day to increase our offer by 500.00 He jerked me around for the whole day saying that tires and other work was being done to car that he would give me the final price of the car as soon as things were finished because management had decided to do more to the 2013 Cadillac and the price would be much higher. We got there that same day at night to find the car untouched by anyone. This guy called about every two hours to say he was still waiting for all the repairs and tires to be replaced and actually alluded to the fact that the final repair was being done that he was just waiting on the paperwork for the tires that had been replaced on the car earlier that day. We arrived at 7:30 September 15th 2014 to find that the car Had Not Been Touched It Was All A Lie!!!!! Next issue the car was full of Spiders because it had been moved and parked under a tree. During that process that Mgr didn't know about the big lies already told to us he came out and lied about having the car for days to repair it but he didn't know that we brought the car and that we had it for 3 days before bringing it back for the spiders and to have tires put on it. They were to repair a simple ash tray that hangs out and refuses to close. Now Its always "We'll call you back" POOR POOR POOR customer service and more than that! They seemed to have Foot In Mouth Issues THEY ALL LIE!!!! YOU CANT BELIEVE ANYTHING THEY TELL YOU!!!! I continued to tell the Mgr to stop lying the entire conversation. He finally said "that maybe he'd just seen the car around. Watch your wallet and TRUST NO ONE IN THIS PLACE BECAUSE THEY ALL WORK TOGETHER !!! I this place one star because of the lies told and because I had to force them to detail the car, which ended up being another problem they scratched the touch screen during the process. Leave them alone I'll never go back. Buyer Beware!!!!!!

Tim Walker Oct 3, 2014

My husband and I went to Autonation looking for a used Truck. We already knew what we wanted by doing prior research before coming to the dealership. After looking we decided to look around more, but were told they could give us a set price. It seemed that there was a disagreement on who was to sell the car to us and instead of talking about that privately, they did it right next to u, making us feel uncomfortable. We then proceeded to the next step to purchase the truck. We were put in a small room, left alone, a hour went by with no word on the process and where we were. After some more time passed, we were told it was cleaned and filled with gas. They asked us if we were ready to write a check. We said no, we needed to pay with a loan, they then told us they assumed we were paying cash. We told them that we never said we were paying cash. They seemed annoyed by this. We requested to have in house financing and that we would also call our bank and get a loan. We worked on getting the loan and waited to hear from them and see if we were approved. They never updated us on the process, we had to find someone and ask. Left in a room with no updates, like we were not important for their time, to purchase the truck. After finally getting approved on our end, we had to again ask if anything went through on their end. We needed to pick the check up and bring it the following day. When we came back, we asked to speak to the man who sold the truck to us, we were told he was not there for the day. We then had to find another person on our own, to pay for the truck. No thank you was given, nothing, after purchasing the vehicle. While leaving we say the man who sold us the truck, I guess he did not want to follow up on the purchase and finalize it. If my husband had not wanted this truck as much as he did, I would have walked right out of there and never come back! I can say out of all the vehicles, new and used, this was the worst experience we have ever had. We spend quite a bit on vehicles new and used and often, and they will never be on our list for dealership to look at. I do NOT recommend this dealership for USED or even NEW. You are better off buying from another dealership, who gives more attention to you and making the experience a better on.

Melissa Young Sep 17, 2014

Melissa Sep 16, 2014

Our salesman Donald Trujillo was great. He met our every need throughout the purchasing process of our 2013 Ford Flex Limited. During the process my wife and I decided that Auto Nation didn't have the exact vehicle that we were looking for. Mr. Trujillo quickly located several vehicles scattered throughout the region that met our requirements. After several hours of negotiation, we settled on a price and arrangements were made to have the vehicle transferred to Jacksonville, Fl. When the vehicle arrived it had a black pinstripe and some strange looking molding around the wheel wells which had to be removed. Since it was late Sunday night when the paperwork was finalized, we made arrangements with Mr. Trujillo to return the vehicle later in the week to have the windows tinted and the molding and striping removed. The vehicle was returned to the dealership on Saturday morning. Mr. Trujillo took care of everything and provided me with a vehicle to drive while our vehicle was in the shop. Mr. Trujillo kept in contact with me throughout the day and advised me that our vehicle would be ready by 6pm. My wife and I arrived at the Dealership early and I met with Mr. Trujillo in the sales office. Mr. Trujillo and I went outside and located my vehicle near the detailing shop. Upon inspecting the vehicle I noticed that several areas where the striping had been removed still had adhesive residue. Mr. Trujillo immediately walked back to the detailing shop and I continued checking the passenger side of the vehicle where I discovered a deep cut into the paint on the rear of the vehicle. When Mr. Trujillo returned with the detailer that had removed the striping I pointed out the damaged paint to him and the detailer. Immediately the detailer stated “I didn’t use a razor blade to remove the stripe. The other dealership must have covered the damage with the stripe.” Mr. Trujillo contacted the sales manager (Bryan) and he surveyed the damage. The sales manager sent the vehicle back to the detailing shop where the area was wet sanded. When the vehicle was returned the scratch was still visible and the vehicle will have to be repainted to be repaired, and the residue from the striping still has to be removed. While we feel Mr. Trujillo is an excellent representative for Auto Nation, we also feel that the detailing shop failed to meet any expectation that we would have had and failed to deliver a quality job.

D. L. Crouch Jul 8, 2013

My girlfriend and I walked out of a nearby dealership when the pricing didn't work out and we decided to stop in at Mike Shad Ford at the Avenues to inquire about an internet find we had printed out beforehand. We found the car from the ad ourselves and were greeted beside it by Ricardo Allen. He was nice enough to start. I explained how we'd just walked out of the other dealer and why. I made sure he understood that we'd be signing paperwork to buy a car THAT DAY as long as we didn't get jerked around - particularly regarding the sales game where they disappear for varying amounts of time just to make the customer anxious and take control of the process. He quickly got us the keys and we test drove the car. It was a fit. WE led HIM inside to start the negotiating process and there was trouble right from the start. He began the emotional tricks of making us detail the reasons we wanted a car and asking what was important to us. The kicker is he filled all this information in for us. We didn't even provide the answers. He put what he thought was important. Keep in mind that this was only an issue because we were sitting down to make an offer on a car that was already found. We weren't interested in looking at that point. He completely derailed the process with that nonsense. He then messed around with the asking price for a little while, then made it clear that he'd be bringing us a sheet with a cost analysis in just a minute. He actually disappeared and didn't come back for way too long. I couldn't believe it. The ONE thing I harped on that I didn't want happening. The ONE thing I clearly expressed I knew the sales tactic of doing. The ONE thing that had really made us feel jerked around at the last place and he did it practically right off the bat. We decided to walk out. We found him at the front desk shooting the breeze with the counter guy. No chance in heck they were discussing anything to do with my purchase. We told him thanks for his time and the counter guy asked us to hold on because he had the paperwork ready. Then he reached right down and grabbed the print out. It wasn't printing out at the time. It was already set to go. He was just delaying- no doubt about it. I glanced at the cost sheet. Higher than asking price. I just smirked and walked out. We bought a car within two hours at another place after finding a sales guy who didn't just fall off the boat. I wanted to drive back by in the car and wave at Ricardo and laugh and peel out but the good woman and self-control got the better of me. This guy might actually sell a few cars if he'd just pay attention to what people tell him.

bought_one Aug 21, 2011

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