Recardo Allen is awesome! he didn't pressure me into anything, walked me through the whole thing and was very nice and easy to deal with. I would defiantly recommend talking to him if you are interested in trading or buying but have questions and don't want to be pressured.

Had an excellent 5 star experience today at AutoNation Ford Jacksonville's Service and Window Tinting Depts. Stephanie McGuire was my Customer Care Advisor. Stephanie is amazingly efficient, professional and very easy to work with! She took care of setting up my window tint right away by working me in between 2 jobs! Scott who performed the work did a fabulous job!! TOP NOTCH in every way. The work performed was excellent as well as the service. The entire process was a joy! Be sure and consider AutoNation Ford Jacksonville for your vehicle service needs and window tints!! Thank you Stephanie and Scott!!

Susan in the Service dept is great! She squeezed me in because I had the check engine light on and uncomfortable driving it that way in about 3 hours I was back on the road and the sensor that was malfunctioning was replaced and the engine light was once again out.

Great friendly service. Fantastic salesman Junior And the Supervisor

I cannot say enough great things about AutoNation Ford Jacksonville. The Sales team there is awesome all the way around! Today specifically I would like to give a huge shout out to the Internet Sales Manager Joshua Maloney. Joshua's hard work made our purchase flawless along with Brad Burnett, AutoNation's GM, Richa Owen New Car Manager and the Director of Finance Christine Fleeman. This team is nothing short of amazing. They are kind, honest, efficient and MOST OF ALL they provide a zero pressure experience throughout the sales process. The Number 1 focus is YOU the CUSTOMER. If you have not tried AutoNation Ford Jacksonville for your vehicle needs, please do!! A BIG FIVE STAR RATING to these individuals for making our purchase a real celebration!! Our Race Red Mustang GT 5.0 with the Black Roof/Package and Red/Black leather seats is just beautiful...

Gersey Pinzon was my salesman. Great experience. He is very personable and low pressure which is my style. He was very accommodating and made things very easy. Would highly recommend Autonation Ford and my salesman.

It's amazing how this industry screwed up the internet opportunity. They are not in your side, at a all.

My wife and I needed a car and we had a few weeks to get it. We were not in dire need as we were in the pass plus our experiences had not been good. My friend Paul recommended the Ford at the Avenues but we were hesitant. However he contacted the general manager and make a contact for us. We went there and initially was give the standard greeting. My wife reached out to Christine and she hand picked Mike for us. Mike took us back to the office and chatted for a while. We did not want to play games and made that clear. Mike was very professional and empathetic about our situation. He walked out to the car lot in the rain and return with the sign and the deal. He told about the best deal they had without the hands. We looked at another car but we went back to the first offer. It was a little out of what we wanted to pay but with a down payment and a better interest rate, we closer to what we wanted. Christine was calm and excellent and wanted to make sure we did not have a bad experience. We picked the car the next day and both Christine and Mike followed through on their promise. We even took it down by 6 months in financing as the interest was lower. They got the color my wife wanted and plan to take care of the side door that did not look too new for a new car. This group was attentive and kudos to Brad and his select team to make our experience better. I thanked Paul for recommending them as well. So far we are happy with the car. Go check them out maybe they will make your experience good as well. Thanks Auto Nation Ford at Jacksonville.

I took my car in for a routine oil change and was pleasantly surprised at how polite and efficient the staff was. John was my adviser and he was sharp, succinct and well mannered. Everything was completed in a reasonable amount of time and I was back on the road feeling like AutoNation Ford hires people who act in a manner consistent with retaining their customers.

Ronny was so nice and helpful and made my first car buying experience an excellent one!

I cannot express how grateful I am to this company ! My salesmen, Jay was polite , professional and courteous. Unfortunately my vehicle was on it’s last leg and it was no longer reliable. I was not really prepared to purchase another vehicle but when I walked into AutoNation I immediate felt at home and that I could trust the people I was working with to put me in the right vehicle. Hands-down my favorite dealership in Jacksonville. I definitely recommend this place! Will buy here again .

I cannot express how grateful I am to this company ! My salesmen, Jay was polite , professional and courteous. Unfortunately my vehicle was on it’s last leg and it was no longer reliable. I was not really prepared to purchase another vehicle but when I walked into AutoNation I immediate felt at home and that I could trust the people I was working with to put me in the right vehicle. Hands-down my favorite dealership in Jacksonville. I definitely recommend this place! Will buy here again .

Great experience! Stephanie in the service department was a huge help! Thank you :)

Quick, easy and efficient place to take my recall. Staff extremely pleasant and professional.

Me and my husband were looking for a SUV with specific features and of curse that could fit our budget. Gersy Pinzon together with the management staff were very helpful. We Mr. Pinzon was very patience and professional during the process. He helped us to find the perfect match and to explore different finance options, until we got wat we wanted! Highly recommended this dealership to get your new car, staff is friendly and customer service is outstanding.

Auto Nation Ford rep. Jacob, was th best salesman I've dealt with. No pressure while purchasing the vehicle. I'm very please and I LOVE my jeep.

Chris Laringer was nothing short of amazing. He listened to me and didn't hassle me into something I didn't want. Him and his team worked their magic to get my payments where they needed to be. I love my new Fusion. I couldn't have asked for a better experience.

This was by far the best car deal I have ever done! Ronny Heaning & the entire crew at AutoNation worked hard to get us into our new car. I would recommend everyone looking for a new vehicle to go visit Ronny at AutoNation & he will do you right!! It was such a pleasure working with him & I look forward from purchasing my next vehicle here also!!

Great sales experience with Mike Hutto. Excellent product knowledge and very professional.

Scheduled my Ford Explorer for the latest factory recall to replace defective rear suspension toe links. The repair took only half a day, service person Laura was very courteous and called right away when car ready to pick up.

Captain Mike was absolutely amazing!!! We traded in my 2017 Ford Explorer for a new 2019 and it was such a breeze from the moment we arrived! Would absolutely work with him again in the future! Thank you Mike! 😁

Susan Is Great!i always schedule my appointments with her. I do still have concerns about my vehicle with issue that still exists from purchase. Not with this visit for service.

Walked into AutoNation looking for information on some vehicles ,Had an awesome experience with Fadil got all I needed in that visit I Recommend to go an ask for him he’s Great

Highly recommend AutoNation Ford of Jacksonville and specifically Mike Hutto in sales. He was able to facilitate the purchase of an Explorer and made the process easy. Unlike many times at other dealerships, I never felt pressure to do anything that I did not want and no one there was pushy. We never met a single employee that didn't seem happy to be there and willing to help.

I’ve been here twice to address the death wobble and the vehicle pulling to the right. It was like pulling teeth to get them to acknowledge that it was shaking so violently. They finally put new rotors on and a steering damper which solved the problem for about 7 months. They also told me that they put the truck on the alignment rack and it tested perfectly. They said the service tech drove it and confirmed it. I put the service tech in my truck and let go of the steering wheel. He was obviously surprised when it started to pull drastically to the right. He also admitted to not driving the truck previously. This time they had to replace the rotors again and are telling me that my tires are causing the violent shaking. This is absurd as they are not in need of replacement and it happens when you hit bumps on the interstate. The day I left the shop it shook on the interstate again. I called to let them know and they said there is nothing they can do because it did not shake for them. When this death wobble occurs the vehicle is not controllable and poses a safety concern to my family and others on the road. I will be taking it back to let a tech ride with me at some point. I also have video of it happening. If there is an accident due to the inherent defect in this truck it is noted here that I’ve brought it to their attention multiple times and they are dismissing the problem. I am also sharing this information with all parties that need to know Incase something awful happens. I would never buy another truck here.

Awesome Techs. Awesome Service Advisors Stephanie McGuire AWESOME with our Cintas Fleet

Deidra was great. Made sure I was comfortable, easy to deal with, kept me constantly informed, and made sure my vehicle was in perfect condition before I drove it off the lot. Would recommend AutoNation to anyone in the market for a new or used car.

Doug and Rick were great!

Jessica with the Service Department did a great job keeping me informed on the timeline. She was very knowledgeable and professional! I would recommend Jessica with AutoNation Ford!

Mike was excellent. Your staff was nothing less than professional.

Was going to trade in the vehicle for a new car they only estimated my trade in for the lowest price I'm fine with that except no one ever went outside to even look at my vehicle so how do they now the worth with out seeing the vehicle

Service was great. Everyone was helpful. I do have a small problem with paying additional shop fees for a job that doesn't require shop supplies.

I was completely dishearted. The first call I truly felt this dealer was the one and was ready to work with me. I told them my down payment, what I could do monthly and picked out about 7 vehicles. After speaking to them today, I felt as if I was getting the run around and wasn't interested in selling me a car. Truly sad.

We thought we had gotten a great deal, nice salesman, etc. I own one of the faulty ford focuses which there have been lawsuits about the road dangerous transmissions. The car is not road worthy and ford does not correct it beyond minor tweaks to say it's good when its not. Its not public that ford had known about this transmission issue and continued to sell the vehicle. Completely unethical and disgraceful. Now it's my problem to deal with. How can you sleep at night?

A big thank you to Capt. Mike for doing a great job and finding the perfect car for me and my family.

Jessica and Antwan made it a pleasurable experience.

Very Happy with the service team. Quick in and out and comfortable waiting area. Will use again if the need arises. Thanks

I had an absolutely WONDERFUL experience working with Mike Hutto and Christine at Ford AutoNation. I purchased two vans, and this has made things so much more efficient for me and my business. They were both extremely kind and helped me achieve my goal. I appreciate them both and will be back when my business grows, and I need more vans.

Always receive great service. My concerns are always addressed. My service person, Stephanie, is awesome!

I have had my truck serviced by AutoNation since I bought it in 1998. Still a great truck

Jessica and Anton where good

Stephanie in the service department at AutoNation Ford is the BEST. I highly recommend working with Stephanie in any vehicle maintenance needs. Worth the hour drive for me to receive exceptional customer service and work done in a very timely manner.

I highly recommend auto nation and service advisor John Turban. I do NOT recommend buying ANY other Ford product due to Ford not being fohelpful in admitting the electrical issue with the 2013 F150. This is NOT Autonations fault but solely Ford.

We first spoke to Jacob about the car we were interested in. He couldn't be at the office the day we were coming so he had the entire process set up with Rob to show us the Explorer, which made things so easy for us. After looking at the car, we decided to try an Edge. Rob was so gracious to search for the one we'd be interested in and brought it up front. They gave us an excellent trade deal and price before we even came to the showroom. After deciding on the Edge, we weren't pressured in any way to consider the more expensive Explorer, which was greatly appreciated. We will consider Autonation Ford in our future purchases as they made this a great experience. Christine finalized everything for us very professionally and everyone was extremely personal and friendly. A pleasure to work with them all.

Amazing experience..I have been shopping for a car for months..my salesman here was so cool and really took his time with me...no high pressure sales here! So....if you're looking for a new or used ride ,go see Jr and the other peeps that made this all happen at AutoNation Ford!! I love my new ride!!!! Thanks Jr

We first spoke to Jacob about the car we were interested in. He couldn't be at the office the day we were coming so he had the entire process set up with Rob to show us the Explorer, which made things so easy for us. After looking at the car, we decided to try an Edge. Rob was so gracious to search for the one we'd be interested in and brought it up front. Jacob gave us an excellent trade deal and price before we even came to the showroom. After deciding on the Edge, we weren't pressured in any way to consider the more expensive Explorer, which was greatly appreciated. We will consider AutoNation Ford in our future purchases as they made this a great experience. Christine finalized everything for us very professionally and everyone was extremely personal and friendly. A pleasure to work with them all.

Great as usual

Although busy at times the service department is by far one of the most consistent in terms of staff and management. The staff is professional and knowledgeable and it is evident that customer service is a priority. I would not hesitate to recommend them to others.

Laura was great! She made sure that all my needs were taken care of while repairs were made to my car. She even arranged for a loaner car to make things even more convenient! Thanks Laura!�

John Turman was professional and a plethora deal with

I took my car to ford after having transmission issues. The ford mechanic changed his mind 3 times in 5 minutes telling what was wrong with my car. He proceeded to tell me ford doesn’t make parts for my car anymore and that was lie. He proceeded to tell me what transmission I had in my car.... it wasn’t even close. Even after I have him my Vin number he still got it wrong and any google search would have proved that my vehicle did not have that transmission. Save yourself money and avoid this dealership at all costs. If they can’t even tell you what your car came from the factory with after they look it up in their system you need to run! I ended up taking it somewhere else to have a proper repair.

Laura Stevens at Auto Nation saved the day. My car had to be towed there on a Saturday. She got my car diagnosed / part ordered / me in a rental in about an hour.

Great Customer service! Special shout out to John T going out of his way to get us taken care of.

I brought my car in for an airbag recall installation. It was handled as promised and I was given a courtesy ride to my office. They also checked in to see if I needed a ride back to get my car. I was very impressed with their customer service.

My service appt was great. They were exactly on time and very respectful of my time. Great job!

I have a wonderful experience at AutoNation Ford. Jay, sales manager and finance director made the process fast and seamless. I really appreciate everything they did by bringing in the exact car I wanted and a extremely efficient process.

My experience was great at AutoNation my sales person was Adill..very very knowledgeable and pleasant guy to work with and if you want that when your car shopping AutoNation and ask for Adil

I dropped my f-150 off with Susan the service manager,,she took care of the navigation problem in a timely manner,she was pleasant and reassuring,,they even washed my truck and vacuumed it out,,I highly recommend bringing your vehicle to them if you want honest exemplary service with a smile....

Customer service was polite and knowledgeable. My vehicle was ready when they said it would be.

I had my 2017 Ford Escape serviced today for a long road trip. Oil change, rotated tires and engine air filter changed and it was done in a little over an hour. Stephanie was my go to person and I waited in a comfortable lounge supplied with a cold bottle of water while waiting. Of course the cost was higher than if I had gone to Pep Boys, but I figured I bought a ford product so I would like to have a place where they know my car from past servicing and therefore this time for this car to choose a ford company servicing

Very professional. It is more convenient to go to Bozart Ford but your dealership has always taken good care of everything from the day I purchased my Escape in 2015. I am loyal an appreciate the excellent service. I will continue with your dealership.

I love my new Ford Escape. My salesman Jay listened to what was important to me and located the perfect vehicle. His knowledge and customer driven focus made the entire process go smoothly. Christine in Finance exudes a perfect combination of professional and awesome. Thank you to the entire team.

Bought a truck from them and they have serviced it and my Focus for years.

After being in an accident I bought my new truck from here Doug was very great with his knowledge wasn't too impressed with the service department otherwise great place to buy a vehicle

I would caution anyone from using this dealership. They are great at selling you vehicles but HORRIBLE at helping you once you sign! Their service department is horrendous. You literally cannot speak to any of the service techs. You can leave message upon message and no one will ever call you back. All you can speak to are the operators who can only assist you in making an appointment. I've had my brand new expedition in there 6 times in the past 8 months. And 5 of those 6 visits were for the same issue that no one was willing to actually fix for me. My latest issue was visit #6. I was told 2 weeks ago by "John" to call him if my issue continues. Well I've called him 3 times in the past 10 days and no call back. I call the main service line and John is always with a customer. The operators leave messages, still no call back. When asked to speak to a manager, the manager is "out" and they cannot answer when he will be back. I received a call from Laurie yesterday to help with my concerns however again I've left her two messages and no answer. Called the main number and she's "out." DO NOT BUY FROM THEM! Once you purchase that vehicle all their customer service is out the window and you will spend months of being frustrated. I just called autonation ford of Orange Park and was very easily transfered to one of their service techs. He was concerned about my issue, vowed to fix it and even set me up with a loaner vehicle as he empathized with the challenge of bringing an 11 month old to sit at a dealership all day. Thank you Tommy. Autonation Ford Orange Park will have my business going forward, despite being much further from my house.

Service department is not people friendly. You are a burden. Communication poor. They say it will take two hours for a diagnosis and want $70 for that. Two hours later, your car has not even made it into the service bay. And they knew I was waiting for it. And this was an 0800 appointment! Service Dept opened at 0700. Shuttle driver not even mentioned as an option, Service Rep looked like she just came in from doing exercises. Everyone else in uniform. Service Checkin Area Forces you to get out of car to go inside and try to find your Rep who can’t be found. Service manager can’t be found! General manager in a meeting, but he did finally come out to accept complaint! Price to fix a tire sensor.. $250. If the service was that good I would consider it! NOT! Go elsewhere. Auto Nation while having revamped their facility, needs to get the right kind of people there. This has been an issue for over 3-5 years. Epic Failure! AGAIN!! Something is off about the energy of this place. Sales folks were friendly.

I would caution anyone from using this dealership. They are great at selling you vehicles but HORRIBLE at helping you once you sign! I paid $50k for a new, 2018 expedition. Purchased in September 2018. I've had the vehicle 8 months and it has had to be taken to the service department 6 times. 4 of those visits were for the same item (key fob battery died every 6 weeks). Each time, the service techs blamed me for the battery dying - I was leaving it in my car or the buttons were being pushed in my purse. I finally asked to speak to the service manager. He was understanding and determined to fix my issue. They swapped out my key fobs and we've now gone 3 months without any issue. Amazing... it wasnt actually user error! Now I am having another repeated issue and cannot get any help. I dropped my expedition off for an entire day 2 weeks ago. John was unable to replicate the issue but said if it happens again to call him. I've called him 3 times over the past 10 days, no response. Each time I call the main number for the service department, I'm pushed from one person to the next and they "ask" a tech what needs to be done and it always ends up with make an appointment and bring it in. Do they know how hard it is to be without a vehicle all day or on the opposite side sit at a dealership all day with an 11 month old? No one will ever speak to you on the phone, help you come up with a game plan or return your calls. BEWARE! I would find a dealership that understands the "deal" they make with you when you buy a new vehicle and hold up their end of their warranty and customer service.

Great place to shop for a car. Ronnie one of the sales people spent a lot of time with me and was great at helping me decide what kind of car I need for my mobility scooter. A+++ rated as for taking the time to go through their inventory and trying to meet my needs. I highly recommend this dealership! I will be getting back with them and keep checking their inventory.

Mike Hutto was great to work with, very professional and patient.

Jessica and mechanic were great. I was very well taken care of by everyone

Jacob and Patricia are awesome! Will purchase from them again!

Great Experience. Handled all paperwork very quickly. Everyone was super professional and not pushy like I feared. Would come back in a second. Thanks for making this a great experience.

Dropped off Explorer for an oil change and tire rotation and work completed in just about an hour. Exterior washed and ready to go. Service pointed out work that will need to be done on next visit. Also got a ballpark price on some body work that I want to have done. Was suprised at price ($$$) and length of time it will take (4 days?)for that little bit of work to be done. Overall very happy with service.

Great service, great people equals great service .........................

We had a wonderful experience from Rob Busch and the entire staff at Ford AutoNation on Philips Highway in Jacksonville. Selling our car was an entirely hassle-free experience, and we received a check the same day. We had a professional, friendly, and and entirely wonderful time from beginning to end!  My wife and I would definitely go see Rob again if we were ever selling or buying another car!!

So I buy a used car from AutoNation with a 90 day 4000 mile warranty. 94 days later I begin to have problems. Long story short... Ive driven the car 3000 miles. Have made three payments and I'm out $4049.60 extra out of my pocket due to the car needing a full engine service, collapsed motor and transmission mounts, and lastly a rebuilt transmission. The certified mechanic said he believes the car hadn't been serviced in a long while. I believe Auto Nation placed it on their lot and smacked a sales gimmick of 160 point useless inspection on it for a sucker like me to buy. I've gone back and forth with Auto Nation and they refuse to cover any of the cost even when I asked them to split it with me. Auto Nation, delete me from your database. Stop sending me service statements and extended warranty offers for 300 bucks a month. I am done with you!!!!!! You Suck!!!! I wouldn't buy a damn skateboard from you. Great, deceitful, stall tactics from you also. Beware of them! As long as a car runs they place it on their lot without servicing it. My mechanic said the service codes lit up like a Christmas tree during his diagnostic test. I hadn't even had the car serviced the first time by Auto Nation after I had bought it and it has blown up. Enjoy your profits and continue to provide your customers with your guaranteed bullshyt!

Great service and professional staff

Susan and ALL the staff do a great job and provide superior service. I highly recommend AutoNation Ford's service department. The staff is always pleasant and work hard to get the job done quickly and efficiently!

We had to sell our vehicle to AutoNation and they gave us the best deal. It was fast and Rob the person who take care of us was extremely helpful. I strongly recommend AutoNation.

AutoNation Ford, On behalf of Jax Driving School we like to thank you for your great service that you have always provided our company when buying cars. In particular Christine and Douglas, who have always shown us professionalism and are always so very friendly. We will definitely recommend you guys to all of our staff, friends, and family. Keep up the awesome work you do.

Thank you very much for the attention of Douglas and Cristine very good service and very attentive with our company whenever we request your services, thank you very much.

Thank you Jacob Rothman and Chris Newton for making a great deal today on our 2019 Ford Escape! Great car buying experience and no BS!

Great staff, very knowledgeable!

Ms. Susan made all the difference. She was able to get me a loaner car since their shuttle did not service the area I worked in.

Josh was amazing! He helped me find the perfect car for me. He did it on my timeline and was very thorough. I wouldn’t buy a car anywhere else

The staff worked well with me to get the process done quickly.

I absolutely hate oil changes and tire rotations as most of the time, it is a 3 hour ordeal. I have not used AutoNation before for service so I begrudgingly took my F150 in for it's 20k mile review. I set up the appointment through the website which was very easy to do. Jessica greeted me early that day and I have to say that her attitude and service was outstanding. She called me twice during the process to let me know the status along with information regarding a recall I had on my truck. Again, super pleasant person to deal with and made the entire experience the reason why I will stay with this dealer for future service.

Jessica (in the service department) is very professional and provided us with the absolute best customer service. Ford Automation at the Avenues is lucky to have someone who pays so much attention to detail... All in the name of providing a great experience for their customers. We were very pleased to say the least!

Great service with selling me my used car. In and out quick.

Excellent customer service! Ronny took great care of us .We highly recommend this dealership!!

Laura Stevens, my service represenative got my appointment scheduled at the time I requested. She keep me posted on the progress of my car on the day of service. Couldn't ask for more as a customer than curtesy.

I had my 2017 mustang gt serviced at Phillips highway auto nation . Service dept was number one ... they checked everything. Not happy that my rear tires need to be replaced at only 8600 miles, I an not a racer. At 72 years of age I do enjoy having a car that will get up and go but I am nit a tire burner. Next tires will br a much harder compound. They also found a crack in one of my hood heat extracteurs. Waiting to hear from Ford on that one.

Jessica was very attentive to our service needs with a quality and very timely result.

Service is fast and friendly! Sales made my whole car buying experience easy and understandable. Definitely recommended. Junior was top notch and stuck through my slow process with me. Ended up with all the car I want. Thank you AutoNation.

I wasn't kept waiting for too long. Great service!

Good car buying experience. Go see Devon Brice for your next purchase....good guy.

Servicio de excelencia, respeto y calidad! Gracias...

Told him what I wanted and what I needed and he showed me exactly what I wanted and didn't pressure me into buying anything but listen to what my needs were very pleased with his place Drove in was greeted by someone.

Bought pre owned F 150 with 35k miles on it on January 15th, 2016. Noticed knocking noise by day 2. Brought the vehicle in to service on February 10th, 2016 , today is March 16th, 2016 and they have not even started on the repair. With my truck in the shop i had contacted dealer 3 times to provide a vehicle for me to drive, rental whatever. They told me to #$@! off. I complained to Autonation Corporate and finally got a car to drive. My truck has been in their shop for 36 days and nothing has been done. I have never met a management team so disinterested in standing behind the product than the management team at Autonation Ford of the Avenuues. Every time i call i get a great story but no results. It's situations like these that give car dealers the stigma that they have. This poor review was earned by the management team at AutoNation Ford of the Avenues. Update. Auto nation fixed my motor problem over 3 years ago. And 94k miles later all is well. Would definitely buy here again.

Jacob was great no pressure great saleman, Chris found the car and got it to us in a timely matter. Great attitudes. Financial lady was quick and accurate. Had a very good experience

Staff was incredibly professional and helpful.

ads for this place wont get off my tv screen

Great service great customer reps. Thank you Cory for your help. My experience was over the top.

Customer service rep, Cory was one of the nicest young men with a great deal of concern for my problem. Since I am an older women he made me feel very comfortable and the problem was resolved within the hour. A big thanks to Cory.

Very busy but made room for me and got me done quickly!!!!

outstanding our salesperson Jacob was excellent

Wonderful happy staff and service

Fantastic service!!!

Customer service was very good but mechanically very very bad, left the truck with oil leak when back and service say there was no problem.

This is the first dealership/service dept. I’ve actually enjoyed going to and giving my money to! I have never felt like I’ve been ripped off or had to buy something that my suv didn’t truly need. Laura Stevens is absolutely wonderful to deal with, and has helped me with my Explorer for years. She always finds me the best quality replacement/solution and best price, even when I’ve done price shopping outside of automation. I highly recommend this service dept. and Laura. Cory is also very helpful and pleasant! :)

Great service. Very friendly. Solved my issue and let me know what my car needed.

Nice and friendly atmosphere

Leased a 2019, Expedition from AutoNation Ford Jax. Just have to say, Jerry Learn was a friendly and experienced salesman. He was very thorough and took his time with all the vehicles I looked at. I am very satisfied with my experience at AutoNation Ford, thank you Jerry.

I dreaded going to Ford because of their bad reputation in Jacksonville. However after badgering me over a year to get the air bags replaced, they said that they would give me a loaner while they replaced the two air bags in my 2012 Mustang Convertible. When I spoke to the service manager at AutoNation on Phillips Highway, Jacksonville, he promised me if I would just wait one hour, he would have a technician start immediately. Promises kept. No charge to me.

Went there to have a broken clip replaced on drivers side door handle mechanism. TRUCK HAS ALREADY BEEN TROUBLESHOT! They were told this! Yet they insisted ENTIRE keylock mechanism was faulty & came up with a charge of just under $500.00! This is just from sheer LAZINESS and not troubleshooting!! It's EASIER to put in an entire new part, rather than FIX the issue at hand! This fix should be UNDER a hundred bucks! 2nd incident at this particular dealership. They have LOST MY BUSINESS and I highly recommend if you want a dealership to fix your Ford, drive to a DIFFERENT FORD DEALERSHIP! They will try to RIP you off!

Air bags replacement. Little wait time, fast service, no charges to me.

Bryce Roderick was phenomenal in helping my parents in getting a new car. He listened to what they wanted and their needs! I highly recommend this place.

Laura in the service department was absolutely amazing. From the very beginning to of this ordeal to the end coming to pick me up and bring me to Autonation to get my truck. Absolutely stellar service. The mechanic working on my vehicle was very experienced and knew exactly what to do. They took this job over from the dealership I bought the truck from and handled it with excellent care. You can truly see that Autonation Service cares about taking care of their customers which I will now be moving forward for all my servicing needs. Thank you Laura and the service department! You were great!

Laura in the service department was absolutely amazing. From the very beginning to of this ordeal to the end coming to pick me up and bring me to Autonation to get my truck. Absolutely stellar service. The mechanic working on my vehicle was very experienced and knew exactly what to do. They took this job over from the dealership I bought the truck from and handled it with excellent care. You can truly see that Autonation Service cares about taking care of their customers which I will now be moving forward for all my servicing needs. Thank you Laura and the service department! You were great!

Excellent service and accommodation!!!!!!!!!!!!

Very professional sales team. Purchase was made over the internet and it was a pleasure. Will buy again.

Our experience with AutoNation was very positive. Our salesman, Jacob Rothman worked with us to get us the vehicle we wanted and he was very patient in explaining everything we needed to know about our new 2019 Ford Ranger. We would recommend AutoNation and Jacob if you are looking for a new or used vehicle.

Salesman was great, great car but watch out for the sleaze finance guy. He talked me into a 7 year extended warranty for $1,080.20. I discovered later that it was for only 36,000 miles - same as the original new car warranty. Think about it, 36,000 miles or 7 years!! What an unethical Jerk. Basically he took $1,081.20 and gave me nothing.

The customer service was excellent at AutoNation Ford. Everyone I encountered was very positive, helpful, cooperative, and removed any barriers that threatened to get in the way of completing the transaction.

the people at auto nation a friendly and helpful a really good car buying experience

Easy early service appt. In an out within an hour. Kind of pricey though even with a 10 dollar off coupon

We had a great experience with all the staff members we were in contact with! Doug was very knowledgeable and understanding of our needs and wants. He was also very patient with us as we made our decision to purchase. Thank you Auto Nation Ford Jacksonville for a good car buying experience.

Susan in service was awesome and dealership inviting.

Brought my Ranger in for airbag recalls no delays no problems, notified me within a few hours that truck was ready for pickup. Thank you AutoNation Ford.

The service is excellent. Jessica Henry is top notch in the service department. They went above and beyond.

Everythhing went exactly as I wanted it.

Jessica from the service center was absolutely amazing!!!! Best customer service I’ve had there ever!

Laura Stevens is the greatest. If you ever get rid of her you have lost me as a customer

The work performed was good but apparently where they parked my truck was under a tree and the truck was delivered to me with leaves all over it

Jessica was very friendly and welcoming. Drop off/Pick up process took maybe 10 minutes combined. I will continue to use them for my vehicle services.

First time buying a car. They made the process easy and comfortable. Great job Fadil and Christine!

Jessica was very friendly and welcoming. Drop off/Pick up process took maybe 10 minutes combined. I will continue to use them for my vehicle services.

I brought my SUV in to get multi-point inspection. Corey, the service representative was friendly and efficient. He made recommendations for my next visit.

I purchased my car from this dearlership in the past and was trying to get my 60,000 mile checkup set up online. I spent over an hour doing so only to arrive the next day to find it had not gone thru. Susan Gunnell was good enough to at Least work me in to have my oil changed and set me up for the rest of the work next week. The online process was a mess!!

Excellent service provided by Cory in the Service Department. Recall was completed, and some minor work was done. Communication was very helpful as well. Overall a much better experience than prior visits to Coggin Ford. I plan to use AutoNation Ford moving forward.

Had to a buy a new car after totaling one. Had been to other dealerships and so glad we came to Autonation. Luckily Jacob Rothman came to assist us!! Outgoing, personable, friendly and helpful. Answered tons of questions and helped us throughout the process. He made no attempt to pressure us to buy the moment he met us. This was awesome as we were able to take time to choose the vehicle we wanted. Jacob helped us throughout the buying experience, making sure to explain anything we had questions about. If ever car shopping please ask for Jacob “ The Singing Salesman” Rothman. ( ask him about the singing ) 😁

I’ve bought 5 vehicles from AutoNation and when it use to be Mikeshad Ford and have always had a great experience. The service department I believe has always been awesome, they are very friendly and make you feel like family when your there. The best thing is they really never try to upsell you or make you feel like you have to get a service done that day or else!!!! Overall great experience and I would recommend Autonation sales and service to anyone!!! Great job guys

Great service and the personnel are always polite!

Our Flex was totaled a week ago and we were needing to get a new car soon. Jacob Rothman made the experience great! He is very caring and helpful, we highly recommend him!

Great service and pricing. They helped us get a wonderful deal.

Went to look at one car and wound up buying a different car. Had a great experience and will definitely buy again.

Went to look at one car and bought another. Grest sales and finance people. Made the experience quick and easy.

very quick and courteous check in and service. facility had nice clean space in waiting area and free wi fi

all ways great customer service. Susan Gunnell HAD me all ready for check in, and latter check out. used shuttle driver Antwan Riley for ride to movie theater and back. nice ride.

Susan Gunnell and the service staff are always friendly and professional

Great experience during my recent purchase of an F-150. If your in the market for a new vehicle I highly recommend Autonation Ford.

My visit with AutoNation was, as always, an excellent experience. Laura was fantastic as everyone is there. The service department, like the sales department, show above expectations in service and care. Very professional and courteous. Thank you. David Cain

Great service from Susan! Also, others that helped me with questions I had.

Took my 2007 Edge in to have the evaporator coil assembly replaced and it was done very well, as well as performing all the recall items required. Great job!!!

Recently, I took my vehicle into AutoNation for service and an oil change. The prompt courteous manner of the personal was evident When I arrived and checked in at the Service department. A friend of my husband’s recommended AutoNation Ford. Before I settled in for a long day, a young woman popped over to assist me with the coffee maker. The waiting area was clean and well populated. Before long customers were called from the service waiting area. My car was ready in two short hours and I checked out and paid a friendly lady with the auto part for a pen holder, Thank you for being AutoNation Ford!

Easy process, quick and professional

Excellent service in a timely manner. Will be using it for my car services.

They replaced the airbag (after taking a year to get it in) and, when parked waitingcto pick it up, a worker with a leaf blower blew leaves all over my (and all other) parked cars! It was filthy when I got it. Usually get good service but was very disappointed this time.

It was a rainy Saturday and I went to a dealership before coming to you. Unlike the other dealership, the salesman saw I was looking and came out in the rain to help me. He was very nice and helpful, and I ended up buying a truck, which I'm very happy with. The lady in finance was very thorough in how the contracts and agreements went and really did a fantastic job. I really appreciate that.

The team at Autonation ford is great. They were very friendly and got my car in and out for service.

A new car - less than 3 years old with only 17,200 miles needed tires?????? Why??! I was told goodyear says these are " performance" tires and arent under warranty. Wait, what!!!?! If i knew id have to be replacing these expensive tires this early, i would have not purchased this expensive vehicle. Autonation sales amd service peeps are great, hire ups need to rethink their promises and possibly not take goodyear as a vendor if they cant provide appropriate tire warranties. Totally ridiculous i would expect tires to be replaced at little or no cost, but i dont use the car that much!!!!!!!!!

Very little inventory as far as F 150s

Are you aware this shows you are in Palo Alto California? And you’re not.

Honest, to the point. Good at doing what they say. Polite and low pressure dealer.

Service was fine. Not difficult to do an oils change. As expected in that regard. In my time attempting to talk to salesman about upcoming model year releases they treated me as though I had no idea what I was talking about and were condescending and rude. I guess mike shad has enough money that he really could care less how his customers are treated. His dealerships will not get more of mine however. Oh and in the past 2 years I’ve owned a 17 gen 2 raptor, 18 king ranch superduty and a 17 gt350r and a weee little 16 focus for commuting. Plus the assortment of other collector vehicles in the stable. I’ll find someone not condescending to buy my gt500 from.

Friendly

Wss an awesome experience from start to ending

Jay was very knowledgeable on the pre owned vehicle availability, the process was simple and easy and the staff was great to work with...

Jay Popp was very knowledgeable on the pre-owned vehicle availability, the process was simple and easy. The entire staff was great to work with... Thank you Brad Burnett for assisting with the outstanding pricing.

Great place. Bought a 2005 Ford Expedition. Quick process, car was waiting for me when I got there. Will definitely be back

Very slow and lazy about customer service. Not a top notch dealership.

The sales team was great! I enjoyed working with Josh Maloney & Lance to get the best deal possible. I drove 200+ miles to get my car & it was worth the drive!

My first experience with Auto Nation Ford, where the price is set, no negotiation. I made an appointment to see a two owner near classic 2004 Thunderbird with 55K on the odometer. The car had been detailed and the salesman, Doug Hastings had it waiting for me. After a test drive, he accomodated my request to put car on rack so I could view the underside for rust, fluid leaks, etc. then, remove the hardtop, raise the soft top and test drive again. After it all checked out I agreed to purchase. I live in a different state and it took 3 weeks to receive my paperwork to title car. Thanks to Michelle Anderson for expediting. I would do business with them again.

I am pleased how fast everything was complete. From dropping off to picking up. You have a good system..

I had trouble with my transmission on my 2012 Ford Focus and it happened instantly. My regular service provider told me to call Ford Autonation, I had my car towed and was afraid of a very high repair bill. They researched it and did all the diagnostics before they repaired it then informed me Ford would repair it free of cost. I couldn't believe my ears, the staff was excellent from the very first call to the day I picked the car up. They couldn't have been more courteous, patient in explaining the problem and the time frame to repair it. Honestly, I lost almost everything I had in Hurricane Irma but if there had been a charge I would have gladly paid it. The employees in all areas of FordAutonation were beyond excellent. Thank you so much!!!

Built Ford tough

Very prompt with the service and recall. Took me home and picked me up when work was done..! Would highly recommend their business. LA

Clean dealership due to the fact of recently being renovated. I was helped by Lance who did a great job with showing me several cars. The car I decided to go with was a manual, which would be my first manual car. Lance was kind of enough to spend a good amount of time teaching me how to drive it. The only negative we experienced was having to wait for the finance people despite having set up an appointment to buy the car which was a little surprising but they were nice as well once available. Thanks Lance.

Bought a 2005 Ford Expedition Eddie Bauer from Lance today. Great, friendly service. Delivered on all promises made. Highly recommended salesman if you're in the market for a used car. Will certainly be back

Really great experience with everyone involved in the process. They took their time to explain everything and worked with me to find the right truck at the right price. I would definitely recommend to others looking for a Ford vehicle and I would return for future business.

Service appointments are a great time saver

Waiting room immaculate and had snacks, coffee and water. I was told the work would take 4 hours, I was out of there in just over one.

The entire staff was nice and worked as a team to complete the process of purchasing our car. Our sales rep, Lance, was patient and supportive in helping us secure the car that best fit our needs. The organization as a whole held true to their warranty of purchase satisfaction. We drove off as happy customers!

very nice people, no haggling, great customer service!

Very nice and professional staff, from greeter to sales rep and finance. Our sales rep Lance was very patient in helping us find the car to meet our needs. The organization holds true to their warranty policy. A nice place to do business.

Great service. Laura is awesome.

I was very impressed with the service and care provided by Ford AutoNation as well as by their staff, especially Laura! She was a pleasure to work with and kept me informed throughout the process of my car repair.

My salesperson Lance gave me a tutorial on using the computer electronics in my car he also went with me to the gas station. Everyone at AutoNation has been very attentive and I've been very pleased

The staff was friendly and they did a good job- but it took forever, they did not call promptly to update and did not return calls promptly. I had asked for a courtesy car was told they had a shuttle. But then they kept the car for 2 days and as a widow that left me stranded. They offered a courtesy car the second afternoon, but by then my car was almost done.

I worked with Jerry Learn and couldn't be happier with my experience. The staff here were super helpful, caring, and sincere. The team at Autonation really went out of their way to help me and has my business for life. I highly recommend Autonation Jacksonville and Jerry Learn if you are looking for a wonderful car buying experience.

Quality Service and Great Hospitality!!:-)

Had my F150 in for service. Was able to get in without an appointment no questions asked. Outstanding service by the team from the service writer to the technician.

Had my husbands F150 in for service. Was able to get in without an appointment no questions asked. Outstanding service by the team from the service writer to the technician.

Doug and Christine were fantastic. They handled everything I needed and then some. Thank you both for all your help and I am thrilled with my new Explorer

The people in the parts department is always nice and friendly. If they are not sure what you are talking about they will print out a parts list so they know exactly what you want and need. Keep up the great work. Thank you

Great service! Absolutely love it here- my family has bought 3 cars in the past year, all from auto nation! I recommend Lance Huish!

The service here is outstanding and the personnel are always friendly and efficient. Schedule an appointment and the service is completed in a timely manner

Had a great experience with AutoNation Ford Jacksonville. Lance Huish provided excellent guidance and help when I bought my car here. Thank you for excellent service. I will definitely consider to come back to AutoNation Ford and Lance to buy a second car.

Honest went above an beyond any dealer n Jacksonville thank you

For future customers i highly recommend before you buy any vehicle from Automation Jacksonville Ford, Florida make sure you vehicle to be inspected by outside trusted mechanic or dealer. As i am from Atlanta and i went over there by seeing truck on online. They did not reduce any single penny towards purchase. They did have owners manual inside vehicle, neither any tools are there nor additional original key were given. When i asked them to reduce price then they said but it or leave it. No matter what i drove from Atlanta so i purchase vehicle. I kept at my friend house as he live in Jacksonville, FL. Next day morning when i trying to start my vehicle it does not start at all. After 1/2 hour truck start as we use jump from my friends car. Form Jacksonville to Atlanta this vehicle stop 4 times and i have to ask people on road to stop and give jump to this vehicle. So that is disgusting and very irritating work outside in cold weather. I also seen that the way should pick up i do not see pick up (speed wise). Next day i went to Toyota dealership and i explained my concern and they fix battery, made new key with chip, set up in engine in a way that i got proper pick up (speed) and did detail inspection for entire car. My experience with Jacksonville Ford, Florida is not good at all. So make sure before you buy any vehicle from there location you inspect car outside with dealer as they says all vehicles are certified and inspected. They are interested to sell their vehicle only and not interested hazel after we as a customer buy vehicle form them. Good Luck with Auto nation Jacksonville Ford, Florida. Be careful... Raj Patel, Atlanta, GA

Rob Busch displayed excellent customer service. He was very friendly and helpful. Highly recommend!!

Excellent service and informative. Make an appointment and it won’t take as long

They're a good dealership for purchases and service after the sale. If you go in without an appointment, you may be waiting a bit to see someone. Overall, their customer service is pretty good though.

Friendly, helpful people. True to their time line.

We had a 5 out of 5 experience with the purchase of our new F-150 ford pickup. Our salesman, Rob Busch, was outstanding and knowledgeable. We particularly appreciated his professionalism because of a recent poor treatment we had had at another company. Thank you Ford for great service and treatment of your customers.

Excellent customer service and excellent with getting my car repaired. I recommend them highly.

I used them for the first time here in Jacksonville. They were excellent with their customer service and excellent with getting my car repaired. I would recommend them highly.

Overall experience was the best I ever had when buying a car. Thank you Mike and Ford for being so awesome. I always worry about buying cars due to bad experiences in dealing with sales people and car lots. However, going to Ford at Auto Nation was the best decision I made in buying a new car. The sales person Mike was outstanding, patient and very helpful. In going over the financial aspect it was a good experience as well. The financial manger was extremely knowledgeable and led us in the right direction in purchasing the vehicle. Thank you all for your help and best experience.

I went for a recall Jan 7 2019 I thought this was going to be an all day event. To my surprise they were done in 2 hrs. I was very impressed. Laura was very curtious and professional and answered all my questions I had to my satisfaction.. would highly recommend Ford AUTONATION..

Laura Stevens was excellent. She was able to accommodate my schedule to make it easy to have the work done, and helped beyond the scope of the work. She is very easy to work with and kept me up to date with progress of my vehicle. Laura and the rest of the service staff were attentive, and great to work with. Thanks for the help!

wonderful...no muss no fuss John Turman easy to work with

The service department was excellent! Will definitely be coming back and recommending them!

Great deal, knowable and professional staff. Courteous,helpful and hassle free. Why go anywhere else?

I was very happy with the car buying experience that I received from AutoNation. I found the car that I wanted online, submitted an application for approval and then only had to come in to inspect the car and perform a test drive and sign the papers and drive the car home. Very easy. No haggle, no fuss.

Cory helped us get a loaner car, diagnose our vehicle in one day, then kept up updated on the situation. He was helpful, courteous, and knowledgeable. We came here after wasting 2 weeks at Coggin Ford on Atlantic.

Very satisfied of the service and level of professionalism from the service department. They handled me and my busy toddler like a pro!

I was very happy with the car buying experience that I received from AutoNation. I found the car that I wanted online, submitted an application for approval and then only had to come in to inspect the car and perform a test drive and sign the papers and drive the car home. Very easy. No haggle, no fuss.

I have had the worst car buying experience ever. I bought a used car from this store, let's just say I paid for it but they kept it. The truck has been braking down ever since I bought it. I dont understand how this truck made it to the lot to be sold. The 1st time I took it back they had to do an estimated job of 3900.00 worth of work to it. I ask for a clean bill of health for the car, the gave me the paper work that everything was fine. A week later the later the truck was back in the shop it needs th be rewired. I call corporate, no response, so I got a lawyer this time around. I want my money plus interest.

I just had GREAT buying experience from an amazing Salesperson, Jay!!!

Great place to work, great place to buy and service your vehicle!

I just had an awesome sales experience from the salesperson Jay! Super friendly and not pushy!! Thank you so much for the great purchase experience!!

The best staff and management around. This will be our second vehicle buying from them and both times it’s been excellent service and attentive team members working to get us the best deal. Thank you for all you do!

Excellent customer service. Great rewards program too. Got a free oil change this time!

Josh and Rick helped with a car trade and purchase all the way from Mobile to Jacksonville while I was living in Savannah. Easiest car buying experience of my life!!! I was also on a time crunch and they had me in and out with in an hour so I could drive back home. Great people and great experience. Thank you!!

customer service was fantastic. Jerry was great, walked me through the entire process l, very straight forward, and seemed like family. Jacob in finance was also great. Quick and very knowledgeable. Highly recommend.

I came in to look at a white Raptor I was interested in and was treated well by the sales person, however as soon as I told them that i would not buy the car that night, but that I would make my decision by the weekend (2 days later) between the raptor and a Denali I was also looking at, they told me what the sales person needed to go take care of other customers who WERE going to buy that night. Then the internet sales manager came to talk to me and told me that there was no one available to work me with and take me con a test drive unless I was going to buy it that night. What kind of BS is this? Then I sent a note to the manager but never heard back. First and last time shopping at Autonation jacksonville.

Excellent experience,very nice facility an friendly staff,,,thanks

The salesman Lance had everything ready to go when I arrived. Jacob in finance was efficient, knowledgeable and professional. I liked the fact that realized that my time is valuable and it was important to me to get in and out. I would highly recommend this team

Lance and Rick were awesome! No hassle and felt comfortable

I know most of your sales are financed but not being able to process a check, even after hours for a cash-paying customer meant that we had to make another trip in the next day. That was another 7 hours of driving. Is that really what you want to do to cash customers? But everything else was perfect, personnel, facilities, knowledge, all of it was great. Just fix the check thing.

Easy Comfortable No Hassle. Rick and Lance did a great job...smooth process....good value...

Have a serious recall issue with my F-150. Spoke to service department and left 2 messages, two days in a row, for Don Burt to call me back to discuss & schedule repair. He has not returned my calls. Calls to Ford customer service is impossible. Will not buy another or be back for service. I hope this will help make some improvements,

Great experience. Terry Leonard really helped me find the right truck. Happy with the purchase!

Mr.Larry Vanderburg is a wonderful guy very easy to work with and an excellent sells man, had no problem buying my new truck!

Mr.larry vanderburg is a wonderful guy easy to work with and a great sells man!

New permanent resident of Saint Augustine area. Oil-change-info-light came on while in Jacksonville. A quick call to Autonation Ford resulted in immediate walk-in service for an unexpected oil chg/tire rotation & 28 point inspection. Ready to go 1 hr later. Great Service & Great Service Staff. Thanks Folks!! John 12/05/2018

Weasels with cheese. Not sure why I'm being asked to provide a review I must have been there but never walked in

Sales was great. Go see Captain Mike. He was honest and helped me find a great truck.

i bought my car at auto nation and get all my services there, great experience.i pass several dealerships to get to this one. would not want to go anywhere else.

Great service, professional, vehicle repaired within time and within quote price.

Outstanding customer service. John Turman is awesome!

The staff was very friendly and accommodating. I truly appreciated the nice calm environment. My car was ready when expected after dropping it off the night before. My deepest gratitude for the professional service. My deepest gratitude to John who extended himself to help me when I was in need of service and to Jacob who was about to get off from work but graciously stayed behind in order to assure that my car was serviced. Because of these two kind men, I was able to go to work the next day without any problem. I am very grateful. Again, the waiting lounge has such a calming environment. (The coffee is good too). “Thank You”, “thank you”, “THANK YOU!”

I had took my car there in an emergency with no appointment, and JOHN was very helpful !!!! They got my car done in a timely manner and fixed things that I wasn't even expecting to be fixed. Best customer Service !!!!!

Best car buying experience I ever had! Lance was the most patience and courteous sales rep I have ever dealt with. He took all the time necessary and never tried to hurry things up or try to sale me something different. His manager and the finance lady were also great. I am very happy with the treat, the people and the new F-150 I boboug from Autonation Ford Jacksonville and would definitely recommend them to any one seeking to buy a car the right way.

Fantastic customer service! Lovely employees hands down and thank you so much to Mike Hutto for all his help. 😊

We found a car online. Called the dealership set up appointment same evening. Smooth transaction. Purchased and drove home. Needed to get a few minor things done and they took care of it within the next week! Would do business with this dealership again. Thank you Marc and Jacob!

Great customer service and experience! From the very beginning of making the phone call to the end process, it was superb. I will recommend everyone to go there. If I need service, I will go back there first.

Great all I all around. Just bought a second car from them.

This experience was pretty painless. The upfront pricing cuts out the back and forth as I had experienced with other dealerships. They washed the car on the exterior and filled the gas tank for me. I think they forgot the interior though, or just settled. We came home and had to clean up interior. So make sure to reiterate this to your sales person. Everyone was polite and helpful. They either answered my questions or found a resource. I had been shopping for over 30 days and a price drop allowed me to solidify my decision.

Dalton Reddick was Amazing and very courteous to work with. Dalton went above and beyond to ensure that my car was brought in from another dealership and available for the date I needed. Great sales and buying experience!

Mike was great! I went in there knowing exactly what i wanted and he made sure it happened and at a fairly decent price.

I could not be more impressed with the whole buying process at AutoNation Ford Jacksonville. I am literally craving the opportunity to send referrals. My sales associate Richa Owen and finance manager Christine Freeman were by far the most professional I’ve ever dealt with during a vehicle purchase. Did I mention Richa Owens was absolutely awesome!! Also, I was outside about to leave in my new truck and General Manager Brad Burnett literally came outside to shake my hand and thanked me for the business. With gratitude, Matthew Colley

friendly people fast service clean place knowledgeable people welcome atmosphere

I'm not a fan of going to dealerships for maintenance but this experience has changed that. Big thanks to Stephanie McGuire for her honesty and outstanding communication.

I wish to commend Ms. Ali for her assistance in the purchase of my new vehicle. She was professional and friendly. She was knowledgeable and her answers to my questions were clear and concise. She is a valuable asset to your organization.

Mike was amazing! He helped me understand the process of purchasing a vehicle by myself. I received an amazing deal on 2017 Nissan Versa! I feel confident I was given a fair price and I will defiantly come back in the near future and advise others to come here as well. Thanks Mike!

Mike was amazing! He helped me understand the process of purchasing a vehicle by myself. I received an amazing deal on 2017 Nissan Versa! I feel confident I was given a fair price and I will defiantly come back in the near future and advise others to come here as well. Thanks Mike!

Worked with Terry, he was great!

I could not be more impressed with the whole buying process at AutoNation Ford Jacksonville. I am literally craving the opportunity to send referrals. My sales associate Richa Owen and finance manager Christine Freeman were by far the most professional I’ve ever dealt with during a vehicle purchase. Did I mention Richa Owens was absolutely awesome!! Also, I was outside about to leave in my new truck and General Manager Brad Burnett literally came outside to shake my hand and thanked me for the business. With gratitude, Matthew Colley

The staff is always respectful and professional when we take my car in for service.

Overall experience was decent. But the way Ford does their business is messed up. Had to take the care to a dealership for transmission problems and the following week I was here at AutoNation because I was having transmission problems again. Had to pay a deductible at the first dealership. Had to pay another deductible at the second dealership to get it fixed even though it was still transmission problems and it said it was overheating both times

Great service experience! Service Director Don Burt Extremely helpful, whole team got me in and out and back in service efficiently and without a hitch. Highly Recommend.

I had an easy visit for an oil change and tire rotation, it took a little longer than I expected but still much better than the past.

All of the people we interfaced with during the process of buying our new Edge vehicle, were very friendly , helpful, and went out of their way to make sure all our questions were answered. They we were very efficient in processing the paperwork needed to buy the vehicle. They searched all available inventory in Florida to find the vehicle we wanted. We had to turn in 2 Ford leased vehicles before buying our new vehicle. They processed the lease-end paperwork very quickly. Our sales consultant, Rob Busch, was very considerate and knowledgeable making us feel very comfortable during our visit to Auto Nation Ford on Philips Highway, Jacksonville. I would recommend Rob to anyone wanting to visit a Ford dealer.

Staffing very pleasant , service is by far the best. Waiting time was minimal during that time staff informed you of your car and where they were in the repairs . Checking out , explanation of the bill . The access to the facility is very easy entering and exciting 😁 All in all great experience highly recommended .

I would loke to say thank you to the members of Autonation and to Richa for the help with the purchase of my new vehicle. He made the transaction and time there flawless and fast. Thanks alot.

John Turman was excellent. Took care of my truck situation hassle free...

John Turman was excellent. Worked with my extended warranty insurance company and was able to get them to cover repair of my sunroof after they tried to say it wasn't covered. Thanks John!

I wanted to say how much I appreciate all the effort Richa Owen put into helping me find a vehicle for my daughter. I was on a really TIGHT schedule so the fast responses to my emails and the fact he always answered my calls means a lot. I found what I thought was the perfect vehicle at the AutoNation in Pinellas Park and am impressed at the quick turnaround time to go get it. I was allowed to take the vehicle to a mechanic I trust. This also meant a lot to me because my daughter will be the main driver. You can be sure I’ll be back when it’s time to replace my 2012 Focus. Thank you. 🙂

We worked with Rocha Owen and he could not have made the process any simpler. He was very helpful, funny, and just a pleasure to work with. We have been to six other dealerships and just never found the right fit for us. We are so thankful to Richa for all of his help and patience in helping us find our perfect car!!!

I wanted to say how much I appreciate all the effort Richa Owen put into helping me find a vehicle for my daughter. I was on a really TIGHT schedule so the fast responses to my emails and the fact he always answered my calls means a lot. I found what I thought was the perfect vehicle at the AutoNation in Pinellas Park and am impressed at the quick turnaround time to go get it. I was allowed to take the vehicle to a mechanic I trust. This also meant a lot to me because my daughter will be the main driver. You can be sure I’ll be back when it’s time to replace my 2012 Focus. Thank you. ��

I worked with Rob Bush and he went above and beyond to make sure I was taken care of and that I was happy with my purchase. I will be telling every one about how great he is and how he made sure that I was a priority and did not try to sales pitch me. He was open and honest from the get go worked within my budget and I left extremely happy and will be keeping my business with them because of him. There were also a few scratches on my car he made sure were taken care of the first week of me owning the vehicle, and brought my car back to me in St. Augustine. How great is that customer service!

I just purchased a 2018 Mustang from the most amazing salesman ever at AutoNation! Richa Owen pulled out all the stops! I’ve bought plenty of new cars over the years, and I’ve got to say that it was the most pleasant experience ever! He was able to meet the price-point I was looking to spend and had us rolling out in a few hours!!! The staff is incredible, not to mention, all through the process the team of sales an finance folks work in harmony for the customer! I highly recommend that if you’re looking for a vehicle, avoid the nonsense and go directly to AutoNation and ask for Richa!

I just purchased a 2018 Mustang from the most amazing salesman ever at AutoNation! Richa Owen pulled out all the stops! I’ve bought plenty of new cars over the years, and I’ve got to say that it was the most pleasant experience ever! He was able to meet the price-point I was looking to spend and had us rolling out in a few hours!!! The staff is incredible, not to mention, all through the process the team of sales an finance folks work in harmony for the customer! I highly recommend that if you’re looking for a vehicle, avoid the nonsense and go directly to AutoNation and ask for Richa!

I wanted to say how much I appreciate all the effort Richa Owen put into helping me find a vehicle for my daughter. I was on a really TIGHT schedule so the fast responses to my emails and the fact he always answered my calls means a lot. I found what I thought was the perfect vehicle at the AutoNation in Pinellas Park and am impressed at the quick turnaround time to go get it. I was allowed to take the vehicle to a mechanic I trust. This also meant a lot to me because my daughter will be the main driver. You can be sure I’ll be back when it’s time to replace my 2012 Focus. Thank you. 🙂

I was met at the scheduled time by Susan, the service manager, who ensured my truck was immediately taken to the service stall for service. It was returned within a half hour with all services completed as stated on the Works coupon. The newly refurbished waiting facilities must be one of the best in Jacksonville, with instant internet access, charging jacks, full coffee/drink/snack service and a large TV viewable from every seat. Great visit!

The staff members from the mainline receptionist to service departments personnel were all really professional and very helpful. The shuttle driver, Antwan Riley was so nice , thank you for the small chat on the way home and back again. Thank you all!!!

Overall experience has been okay but it seems the service department isn’t very organized or is poorly managed. The customers time doesn’t seem to be of importance to the staff members. Making an appointment with the service department doesn’t help. I’ve waited no less than 2 hours each time I take my truck in for regularly scheduled maintenance.

Appreciated the shuttle service home and pick-up when car was ready. Thanks, Antwon.

Came in for a recall service. Service was done while I was waiting for the shuttle in the showroom. Excellent!!!

I have a Chevy 2500 Silverado and absolutely love it, sorry Ford. My battery died at a gas station and I was able to get a jump from someone (Does it always rain when your battery dies?). Called the Chevy dealership nearby this location and they told me they were not too busy to come on by. I stopped in and they told me it would be 2-3 hours before they could replace the battery...called the Ford dealership and they told me to come over. I was in and out in about 35 minutes. Had a great conversation and a good laugh at the expense of the Chevy dealership with the service writers. Thanks for taking good care of me even though I love my Chevy truck.

They have had my Mustang for weeks waiting on a part...which is fine. However, my service advisor Laura refuses to return phone calls or e-mails. I don't think calling once a week for an update is unreasonable but she won't even return my phone call! 2 days later after no return call I e-mail her...no response to that either. 2 days after that another phone call and I AGAIN left a voicemail. She finally sends me a cursory e-mail with no details other than "we are working on it". I can't even talk to her to discuss other possible options I have. Not only is this horrendous customer service but where is the decency in ignoring someone like that? I will have to physically present myself at their service center to get any kind of answer. Never again...stay away!!!

They have had my Mustang for weeks waiting on a part...which is fine. However, my service advisor Laura refuses to return phone calls or e-mails. I don't think calling once a week for an update is unreasonable but she won't even return my phone call! 2 days later after no return call I e-mail her...no response to that either. 2 days after that another phone call and I AGAIN left a voicemail. She finally sends me a cursory e-mail with no details other than "we are working on it". I can't even talk to her to discuss other possible options I have. Not only is this horrendous customer service but where is the decency in ignoring someone like that? I will have to physically present myself at their service center to get any kind of answer. Never again...stay away!!!

They have had my Mustang for weeks waiting on a part...which is fine. However, my service advisor Laura refuses to return phone calls or e-mails. I don't think calling once a week for an update is unreasonable but she won't even return my phone call! 2 days later after no return call I e-mail her...no response to that either. 2 days after that another phone call and I AGAIN left a voicemail. She finally sends me a cursory e-mail with no details other than "we are working on it". I can't even talk to her to discuss other possible options I have. Not only is this horrendous customer service but where is the decency in ignoring someone like that? I will have to physically present myself at their service center to get any kind of answer. Never again...stay away!!!

They have had my Mustang for weeks waiting on a part...which is fine. However, my service advisor Laura refuses to return phone calls or e-mails. I don't think calling once a week for an update is unreasonable but she won't even return my phone call! 2 days later after no return call I e-mail her...no response to that either. 2 days after that another phone call and I AGAIN left a voicemail. She finally sends me a cursory e-mail with no details other than "we are working on it". I can't even talk to her to discuss other possible options I have. Not only is this horrendous customer service but where is the decency in ignoring someone like that? I will have to physically present myself at their service center to get any kind of answer. Never again...stay away!!!

Great overall experience start to finish

They treat their technicians like scum. Highly unprofessional. I’ve even over heard a advisor cussing at a technician over something the tech did right. If you want good reliable service where you know the people handling your car are being treated right. I suggest looking somewhere else.

Wonderful service. My daughter got the car she needed and at the price she could afford.

This is the second car we've bought at this dealership and we are very happy with the service and staff. The sales staff was excellent about finding the car with the options I wanted but also saving me money by finding left over model with rebates instead of incoming model with no rebates. The finance department was fantastic. We have used christine f. Both times and she has went above and beyond to make sure every number is where we need it or better. I've always had soft spot for euro dealers but I have to say this dealership will keep me coming back for years to come and driving a ford.

Dalton Reddick and Christine the Finance manager were outstanding. It was the best car buying experience I have ever had. It was me and my wife’s 13th anniversary and I was surprising her with a new car. The vehicle I wanted wasn’t at their dealership. They made sure the car made it from another dealership on our anniversary and even had all the paperwork ready to go so we didn’t have to spend hours at the dealership. Unbelievable people made it a moment me and my wife will never forget

Been a customer at this location since it was Kings Crown Ford...we've bought three Explorers there over the years. Great folks to deal with and great service dept. too...

Better Customer Service and Service dept.... HONESTY on pricing....

Its been over a month since buying my car from AutoNation Ford in Sanford Florida and the promised services for my car here in Jacksonville. This business doesn't appear to be in any hurry to clear out the sale and promises to satisfy me after spending $32,889 for a vehicle. I'm tried of leaving voice messages to no where and the failures to communicate what's being done to resolve my car problems. In my opinion, there's little to no service beyond the initial sale. I've also had to do my own work and give the dealership information to help get my issues resolved. I don't see how it's the customer's responsibility to track down missing car parts and coordinate phone numbers to employees between the two dealerships to solve my own problems! You'd be on employee improvement plans or looking for new work at my business!

John treated us with amazing customer service, returned our phone calls promptly and serviced our car in a timely manner. Will definitely return for future service.

You had my F-150 King Ranch for 2 weeks, I picked it up less than 48 hours ago and still having the same issue... "Charging System Service Now" warning coming on dash and all interior lights turn on and or blink and we can't turn them off.

Rick D was our salesmen .... from the time he walked onto the lot to finalizing our purchase , he was very personable and professional. Made the process tolerable.....thank you for everything!!!

Rick D was very good & fair when it came to prices, not pushy what so ever and the over all process was great!

I love love love this dealership. My service advisor, Laura, is the best. The staff is incredibly helpful. I have all of my services performed here and never disappointed. I will never take my car anywhere else and will always purchase my vehicles from them. Today they took complete care of me and secured me a loaner car, an expedition at that. If you haven’t driven one, you should!! Kudos to all you do, you should be proud of your team.

this was by far the easiest and friendliest car buying experience I have ever had. if anyone is ever in the market for something new then I would not only say to consider the Ford Explorer, but if you need a place to find a vehicle then consider autonation ford. when you get there I would ask for jerry learn, who helped me with my purchase, because he will work with you to find exactly what you are looking for and then help make a deal possible for you.

Jacob and Christine at Autonation Ford on Phillips Highway ROCKED the Sale today. My daughter had a wonderful experience with the purchase of her first car. Thank you!! We will be back.

Laura Stevens was absolutely awesome in helping and handing a difficult experience. She was an angel!

Fast and friendly service.

One week out I scheduled for an oil change, 3 recalls, and a noise that was knocking from the rear axel. When I arrived James rudely let me know that he only had me down for an oil change and nothing else and that his bay and service field were full for today. I took the day off from work to have this stuff completed that the lady on the phone taking my appointment told me would be completed today. When I mentioned the knocking coming from the back of the axel and differential James told me "It must not be anything as I have never had this problem on other trucks." Well my truck sounds like crap when I turn so I'll be making that appt soon for Ford to fix their truck. If I have 3 recalls in less than a year i'm sure there are other issues with a $40k truck. I will be taking my truck and future car buying to another dealership.

Go see David and Christine at Autonation Ford Philips highway location!!! They were able to get me in a new Ford Escape! Can’t thank the team enough! They did a fantastic job!!!

Worked with Ricardo Allen buying our F150 Platinum and he was great! Jay Popp finance manager was great to work with as well! Overall, a nice experience.

Great place to shop for a used or new vehicle. We came here looking for a used vehicle and the buying process was quick and straight forward. The sales rep that helped us was named Jerry. I drove out with a 2012 Ford Fusion SEL, but I noticed some vibration issues, brought the vehicle back a day later and they are quick to fix any issues.

Excellent service and quick response to my concerns. Waiting worked well for me. Costco coupon was helpful.

There’s a nice man that works there. Derek has a kind personality and a really hard worker. God bless y’all.

Had a great experience with Shawnta Cruz! Thank you for helping me get in a nice new to me car �

friendly , courteous , professional .. I left a Ford dealership near you due to a few ridiculous situations . You guys are first class and I’ve alrwady referred you ! The man whom did my oil change and met me from the start deserves major credit .

BROUGHT MYCAR IN NO APPOINTMENT FOR A RECALL ON STEERING BOLT, THEY TOOK ME IN NO WAITING AND THEY CALLED ME WHEN WORK WAS COMPLETE, AGAIN NO WAITING WHEN I ARRIVED THEY BROUGHT THE CAR UP TO ME

Great experience. The buying process was very efficient. I walked away feeling very good about the deal we received both on the purchase and trade in. Very positive experience.

I went in for 20K mile service. My service rep told me they would not replace the cabin air filter unless it was necessary. This is a listed service under the 20K guidelines from Ford - but NOT doing it because it was in good shape saved me $75!

Been to AutoNation Ford Jacksonville twice in last 2 weeks. 1st was battery gone dead. That was the problem so they put a new battery in under warranty. 2nd trip in was battery light coming on , so they checked it out and found problem was cable and sensor so they replaced it also under warrenty. The people here (Laura Stevens) are all very nice and would surely come back.

Lance did an excellent job helping me.

The service deaprtment and the service we receive was very disappointing. Will never come back to have my car service at this dealership ever again, Had the same repair done three times and had to go to another facility to have the repair done correctly. Don’t take your car to this facility to have anything done to it. Fighting with service manager to a refund on service ps done. This facility is a total ripped off.

Excellent experience with my car service visit. Susan Gunnell, service advisor should be commended for her great care and concern.

I had Ford F-250 towed here for service and they quoted me $1,200 for coolant flush and replacement of the lower hose. I decided to have someone else do the work for a more reasonable cost.

Amazing people and great service

Susan in service at Auto Nation Ford has waited on me over the years. Her department has never failed me and this time hit a home run. 12 year old Expedition running rough...tune up, one coil pack and an oil change...like new. Thanks Susan

My experience buying my car was excellent! It was a very quick and easy process. Jacob helped tremendously and went out of his way to accommodate my situation and various visits. He was understanding, upfront, and friendly to me and my family the entire time. He also made sure we all understood all the conditions and paperwork throughout the process. He wasn't overly pushy, which it something my family and I truly appreciated. Overall, I would recommend this dealership, and especially Jacob, to anyone.

Service was smooth and eady ithin a good time period. Communication with the service riter was excellent.

Ricardo was courteous, professional and efficient. he made the usual car buying hassle a pleasurable experience. I highly recommend doing business with Ricardo Allen.

My experience working with Jacob Rothman has been hands down, the best experience I have had with any sales representative. He is professional, courteous and made the process and absolute pleasure. If you are in the market, Jacob at the Avenues dealership is your guy. Thank you Auto-nation and Jacob for an amazing experience. I look forward to purchasing many more vehicles with you guys.

Great visit, finished oil change in less time than quoted.

Josh was a wonderful salesman. He got us exactly what we wanted and followed my instructions to the letter. He went above and beyond.

Jerry Learn went above and beyond finding us a car with EVERY SINGLE feature we wanted! Very happy with the quality of service and friendly atmosphere of the whole facility. I won't buy a vehicle from anyone else! Five Stars!!

Very professional, informative. Overall great experience. You can't go wrong with a Ford,

In and out fairly quickly for a 30k service and battery change. The new waiting lounge is nice. 😀

Rick Davis was exceptional. No pressure and he found the car I wanted and could afford. Kristine ( finance) and Kyle ( manager) helped make this a super experience.

Great place we were traveling in our RV and had trouble with our truck. We called 3 other dealerships and they weren’t able to help us. This dealerships technician came out to the parking lot and took care of us without us even having to disconnect our camper! Awesome people

Ricardo took care of everything. great experience

Experience with service was excellent. John Turman the customer care advisor was outstanding. Very informative and helpful and a great representive for Ford.

Great buying experience! No pressure, Terry and Christine were a pleasure to work with, and were able to get me exactly what I was looking for. Highly recommend auto nation. Thanks again!

When I was buying the car( doing paperwork), I asked why I should pay that $93 for Roadside Assist( I am already an AAA member), Richard Owens( I don't know his title) said it is included, so I agreed to pay the total. But when I got home and have more time to read more carefully all these paper, I found on Service Contract it says " it's not a requirement for the purchase." So he gave me the wrong information. I really do not need double Road Protection. Aside from that , it was a nice experience.

This was the worst car buying experience ever. From me finding the vehicle to have it shipped to Jacksonville to leaving the lot. I did the legwork to find the vehicle, the car took 12 days to arrive after i was told it would be only 3-4. I only received 1 call on the status of delivery after my deposit. The salesperson in charge of my deal, was terrible in the communication department. She did nothing to satisfy me as a customer. The car arrived on a Sunday, so after arriving for my appointment on Monday, I spent 4 hours waiting for the car to be detailed. They claimed that the car was given the 100 pt inspection (I didn't believe it) and only offered me a verbal "Yea, it was done". The sales manager never made any contact with me after getting my deposit for the vehicle 12 days prior. Everybody at this dealership took a "We got our money, who cares approach". Unfortunately, I had given them a non refundable deposit, so I was going to purchase the vehicle. So yes, I have told everybody I know about my terrible experience with this dealership.

Rob Busch was who I worked with. He was very kind, very professional, and provided excellent customer service. I would recommend him as well as the dealership.

Fast and professional service. The waiting area was also very clean and comfortable.

I came in to get an oil change and tire rotation. Exceptional service with a smile.

Rick Davis made the buying process super easy. He was honest and up front. The car I originally came to buy did not work out but Rick was willing to work with me on finding the exact car that I wanted. The no haggle process is wonderful and I will definitely be recommending Autonation Ford to everyone. I look forward to returning there for my next vehicle purchase.

What a wonderful experience purchasing a car at Auto Nation Ford Jacksonville. No pressure, professionals, answering questions and actually listening to a customer. (What a concept) The car is great and we couldn’t be happier with the service and follow-up we have received.

Purchased a used van from Rick Davis, great service. Met sales manager Jay Popp, Chris Newton and Kile McQuillen treated us like family. Even met the Gm Brad Burnett. If you’re buying a car, truck or van this is where you should do it.

The folks at Auto Nation Ford in Jacksonville came through for me again. They were great with the last minute scheduling and provided quality service at a fantastic price. I am very pleased and will continue to do business with these fine folks!

AutoNation was amazing! Everyone was extremely helpful and courteous. We didn’t feel pressured at all into buying a vehicle and felt very comfortable with our experience. Thank you Jose Gomez, Doug Hastings, and Jose Saldana for all the help!! Will definitely recommend AutoNation Jacksonville to my friends and family!

Shawnta was amazing and very helpful great experience

Service was great shawnta cruz was amazingly patient with us. No pressure sale. So nice

Shawnta Cruz was awesome, made the car experience awesome buy from her

great knowledgable salesman and smooth, honest process

Kevin Evans and Jose Gomez were absolutely incredible to work with. They found the exact vehicle I wanted, for the exact price I wanted to pay, gave me a great deal on my trade in, and was able to purchase everything within two hours! I will definitely be buying any and all future cars from AutoNation Ford in Jacksonville and you should too!!

Great experience with Ricardo Allen. Went above and beyond what is required. A pleasure to work with.

Great service! Have bought 2 cars and both times they were great.

One of the best car buying experiences I've had in a long time. We found a used truck for my daughter. Jacob Rothman was our Sales Consultant. He did a great job, work with us to get the right financing and made the entire process a pleasure. I would definitely go back there again. Everyone in the dealership was nice, no pressure, no hassle with a reasonable price.

Ms cruz gave us great shopping experience.she went the extra mile to make sure all our needs were met . in addition Ms cruz was professional from beginning to end.

I purchased a Audi A4, and on the 2nd day after I had driven the car off the lot, the engine light came on. I immediately sent an email to the salesman and advised him of my concern. He responded and we set up an appointment for the coming Monday at 7am for the car to be dropped off for service, a rental car was arranged for me along with a $50 deposit I had to pay, but I was refunded once the car was returned. I was initially told it would be two days before I got my car back, but it took a week. Once I was notified that my car was ready I returned the rental and picked up my car, as soon as I drove off the lot, the engine light came back on. I immediately turned around and showed one the salesman the light and explained what happened, I also took a picture of the light and forwarded it the salesman that helped me. Another appointment was made, I’m currently waiting for my car

Still doing a great job fixing my vehicles when needed and service people always straight forward.

Susan Gunnell is an excellent service writer. Very eager to provide the best service to her customers. There are two suggestions that I have. 1) invest in a car wash. Other Ford dealers offer this service. It is a real plus. 2) Instruct shuttle driver to take customers going to work before taking customer home. My driver toke a woman to her house prior to taking anyone to work. People going to work should be the priority.

Service went fine. Took a little longer than expected but what was a hugh disappointment was the amount of grease left on my running board, side of seat, and floor mat. I was in a hurry to leave due to a storm brewing or I would have asked AutoNation to clean up their mess. SHOE BOOTIES, RUBBER GLOVES AND PAPER FLOOR MATS should be used by the mechanics when driving the customer's car.

My service advisor Laura was awesome, kept me up to date even with delays related to parts, got the issues fixed and even some that I didnt know about. I would highly recommend getting your Ford serviced here and be sure to ask for Laura.

Tengo mucha satisfaccion con el trato y el trabajo hacia el cliente.muchisimas gracias Shawnta Cruz

We had a great experience with the saleswoman Shawn Cruz. She did an excellent job and explained and showed us everything we needed to know many thanks

All repairs were completed in a timely manner. Susan the service representative was very helpful and stayed in contact to give me updates on the progress of the service.

I had the pleasure of working with Lance. He is a very friendly person and I particularly appreciated how upfront and honest he was with me.

I took in my 2004 F150 truck for routine maintenance yesterday, 6/7/2018 to FORD AUTO NATION on Philips Hwy, Jacksonville ,FL. My Customer Care rep was Ms. SUSAN GUNNELL. She was so awesome and courteous, she made the whole experience a delight. The dealership waiting area was huge, modern, and clean, with refreshments/TV,etc. It took under an hour to do my truck-I was impressed. So I went home and brought back my other Ford F150 truck, and they serviced that vehicle in less than 30 minutes. The cost was competetive with WALMART. I was very impressed with this dealership, and I will be coming back. ASK for SUSAN!!!!

I came into the dealership without an appointment around 4:00 pm with a battery that was on its last leg. They took the car in and ran a battery diagnostic and verified it was done. They replaced the battery, which was under warranty, sonibpaid less than quoted and was able to get some work done using their free WIFI while I ate a Little Debbie cake they provided in their comfortable customer lounge.

Really bad experience never fix my car still waiting they call me they told me 6 weeks yesterday was 6 weeks even call me as a courtesy to gave me an excuse the only they always do.

Brian Watson is the man to see at AutoNation Ford Jacksonville Florida... Brian will work with you and he will do his best to get you to the price that you’re most comfortable with and I know because he helped me last year and again this year... Thank you Brian Watson!!!

I can't say enough about working with Jacob Rothman on the purchase of my new-to-me Escape. The car buying process can be extremely stressful (especially considering I was transferring everything from out of state and was new to town) but he made this process a breeze. I was actually disappointed when all the paperwork was done as that meant I couldn't work with him more. I have worked in Customer Service for many many years and he is definitely a diamond in the rough. He was quick to answer any questions and made me feel like a priority. He truly went above and beyond to meet my needs and my schedule. I can't wait to really enjoy my Certified Pre-Owned Escape! He made me feel confident with my purchase and answered all of my questions thoroughly. If I had $1,000,000 I would bring it all to buy cars with Jacob!

I can't say enough about working with Jacob Rothman on the purchase of my new-to-me Escape. The car buying process can be extremely stressful (especially considering I was transferring everything from out of state and was new to town) but he made this process a breeze. I was actually disappointed when all the paperwork was done as that meant I couldn't work with him more. I have worked in Customer Service for many many years and he is definitely a diamond in the rough. He was quick to answer any questions and made me feel like a priority. He truly went above and beyond to meet my needs and my schedule. I can't wait to really enjoy my Certified Pre-Owned Escape! He made me feel confident with my purchase and answered all of my questions thoroughly. If I had $1,000,000 I would bring it all to buy cars with Jacob!

I am very satisfied with the quality of the repairs.

I have to say the experience working with my awesome sales person Jacob was great.. Update on my car . It's been less than a week the vehicle I purchased had on 11,770 miles on it .we noticed the tires on the front where worn in the center i message the GM he told me they inspected the tires..Well it's the alignment and the two front tires. he sends me a email with a so called inspection doesn't match the jeep dealerships inspection..Also claims although he can't pay for the tires he will reimburse me the alignment.. I have his email.i asked questions prior to purchase of the vehicle I'm not a idiot. I don't like lies.

Found the perfect Pre owned laser blue Mini Cooper at Autonation Ford. Beautiful showroom. Polite, Professional, Knowledgeable staff. Stress free purchase! Would purchase from again.

Fantastic experience. This is the second car we have purchased from AutoNation Ford in Jacksonville and each time they make the buying process painless. They will treat you like family and go out of the way in customer service. Ask for Mike Hutto, he is knowledgeable and will work to get you in the car you want.

Do not EVER do any business with AutoNation Ford Jacksonville. As my husband and I were in the process of working numbers and buying a car, OUR OWN SALESPERSON (name was Jacob?) TOOK OUR car (the one we were in the process of buying) on a TEST DRIVE with another person WHILE WE WERE SITTING THERE WAITING FOR LIKE 30 MINUTES for the numbers on the deal. (Supposedly they had an appointment but failed to cancel it when we started doing the deal) So needless to say, we walked out and will NEVER EVER deal with them again. Not to mention the General Manager tried to defend what he did and when we approached the salesperson, he was smiling and laughing at our ordeal when we approached him as he was with the other couple outside. Talk about completely unethical AND unprofessional and we will be expressing our disappointment to the corporate office.

We couldn’t have asked for a better experience with Autonation Ford! From our initial interest in the car we wanted, I was always in communication with Christian. Unfortunately he was out when we came to give the car a test drive and ended up buying it. However, David made the experience stress free. We really enjoyed our time and conversations with David! Kudos to the whole place for a such a lovely car buying experience. �

Shawnta Cruz was great. Helped us look at Ford F-150

Sam is the man. Took great care of me and even picked me up from my house. BEST SALESMAN AROUND!!!

This group is not honest. Auto Nation sold a car out from under me once they found out I was paying cash. Thumbs down!

Very easy experience. No pressure, no hassle buying. Very knowledgeable salesmen. Beautiful new buildings and facilities. Quick and painless transaction. Great price on the used F-150 I purchased. I would definitely recommend this dealer to my friends and family.

Great customer service with Shawnta Cruz!! Good experience and had the truck we wanted!

Great dealership. No hassle. No pressure. Will definitely buy from them again.

They always go above and beyond, my husband and I have used them for each car we have purchased and they make sure to take care of us. Ricardo is one of the best guys to deal with there, he always definitely goes above and beyond which is why we go to him personally for any of our car needs. Thank you Ricardo for being the absolute best!

The manager was VERY RUDE and UNPROFESSIONAL. I didn’t know there was only ONE KEY. The manager said I could PAY THEM TO MAKE ME A 2ND key! I REFUSE to pay THEM to make me another KEY! I’ll pay SOMEONE ELSE to make me a second key! Rick was amazing with handling everything else. I will NOT RECOMMEND THIS DEALERSHIP to anyone.

Great store to both purchase and to have your vehicle serviced

Susan was very helpful and listened to my requests

I traded in my Mustang for a new car with Sam Koran who was a pleasure to work with. Thanks for the good service!

Pleasant waiting area, friendly helpful employees and accommodating personnel.

Told me exactly what was needed, how much it would cost, and how long it would take. Completed the work quicker than estimated, did it with a smile, and had a really nice customer waiting lounge in which to bide my time. Looking forward to buying my new car at this dealer this fall when my current lease expires.

Everyone was so nice, and I didn’t feel pressured to buy.

We bought our new 2018 Edge and dealt with Samuel. He was very helpful and found us The perfect one. The whole experience was a pleasure and we will do business there again.

Very friendly staff, and clean location with lots of options, the gentlemen Terry was very friendly, knowledgeable, and patient while helping me look at vehicles, while some very generous offers were given I decided to put my car search on hold due to personal reasons. When decide to return, I will definitely request Terry once again as he made me feel comfortable and not pressured into anything. Thanks again!

My husband and I received excellent service from AutoNation Ford last week. We had the unfortunate timing of having to have both our vehicles in the shop at the same time yet our experience couldn't have been more positive. Our service advisor, Laura went ABOVE AND BEYOND for us and even personally delivered one of our vehicles back to our home after service was completed. We will be returning to AutoNation Ford for all of our future service.

One of the best car buying experiences I have ever had!

Jose and Sam are great. They were very patient with us before and after the sale. We went to about 6-7 different car dealers and these 2 are by far the best sales team/people we came across. We couldn't be happier and certainly appreciate them and there hard work! Thanks again guys!

I bought my 5th Ford Explorer, 2018 Limited, on April 8th, 2018. Jose Gomez was very courteous and accommodating. Made the experience very pleasant along with the other dealership staff who were involved. I highly recommend Jose and the dealership. Tom

I purchased a 2010 Genesis from AutoNation Ford on a Wednesday. Salesman and manager we're very easy to work with. On Friday, I called and asked if they would fix 2 issues I didn't notice upon purchase: brakes and alignment. After consultation with someone, the service rep said yes. However, when I arrived that rep wasn't there, and they said no. I didn't get upset, just decided to wait until original rep came back. But the dealer called back after the rejection and said they would fix it so I made a new appt. Everything is good now, so I recommend patience.

Laura had me in and out, went the extra mile to ensure I made it out in time to hit another appointment. Pleasant. Efficient. Nice waiting area. What more could you ask for?

They are always great in the service / part department

Rick Davis made it quick and easy to find the vehicle that matched all of my needs and was within my budget. Rick and his colleague Kyle McQuillen were both very professional and yet easy to talk to and personable. Rick made car shopping a fun experience because he explained the process step by step and I did not have the anxiety of the unknown and simply enjoyed the excitement of looking at new cars and test driving. I will absolutely be recommending Rick Davis to all my friends and family for any future car buying needs. AutoNation has changed the way I feel about car dealerships and the people who work there. I will never shop for vehicles anywhere but an AutoNation dealership again. Thank you Rick.

Love the AutoNation team and especially Shawnta who helped my husband land the truck of his dreams. Initially when we looked it was a little over our target budget but with some help Shawnta secured us a deal we could live with in our budget. Thanks for making this a great experience for us.

Purchased a new 2018 F-150. Loved the vehicle but initially came in just outside my budget. Working with Shawnta she helped facilitate a great deal to get me in the truck and in line with our budget. Highly recommend Shawnta and the dealership.

Purchased an F-150 from Shawnta and couldn’t be happier. After initially looking found the perfect truck but it was just a bit out of the budget we set. She worked hard to get the deal done within budget. Fantastic experience and will recommend & return in the future.jack

GREAT STAFF AND EXCELLENT EXPERIENCE . HIGHLY RECOMMEND CHECKING WITH THEM FIRST FOR YOUR NEW CAR PURCHASE!

Good Service, wish a complementary wash went with it.

My husband and I have been trying to trade in both our vehicles and consolidate down to one. His truck was only negative a little bit but we knew my car was going to have issues with treading because I was under quite a bit. We had been to about 5 dealerships and turned away, so we had lost hope. We finally decided to give it one last go with AutoNation Ford, as we absolutely love the explorers! We walked in and got introduced to Brian Watson. He listened to our situation and as hesitant as he was about if they could make it happen, he still pushed through with a smile. He got our cars trade values done first and knew our goals for our new Ford Explorer. Although it took about an hour in a half of waiting to find out, they came back with an explorer that financially helped us out in the long run and had all the upgrades we had asked for. Although it was not my absolute first or second choice of color and my husband hated the color we still decided to test it out because we knew it would financially help us. Brian stayed confident the whole time that he could get us what we needed and it would financially fit our plans. The only reason why I’m giving it 4 out of 5 stars is because it was a lot of sitting and waiting. Probably a total 5 hour experience, but what car dealership isn’t that long? From every single person in autonation that came and checked on us. Helped us out, and between Brian and Sam the finance guy, they were genuine and never once lied to you, pushed you, they give you your keys back right away, they don’t try to sell you things you don’t need and overall they try to give you What fits your family financially. Even if you don’t absolutely love the color! Sam the finance guy makes the whole process smooth, and he’s got a sense of humor that not a lot of people can accept! THANK YOU AutoNation Ford for giving us a car that we can finally be financially sound in! I love it and I actually have grown to like the color!

I had the most pleasant experience buying my car from Ricardo Allen! Thank you, I love my new Eco Sport!

Work with a guy named Philip. Although I didn't end up purchasing a vehicle he was excellent to deal with. Honest, straight forward and no pressure when he worked with me. If I end up changing my mind a purchasing this is the gentleman everyone should go see.

I got an estimate to replace my Cab Mount Bushings & Hood Shock/Struts on #401134. It was 3x the price at another local Ford Authorized Repair location. Susan Gunnell, Customer Care Advisor was very professional and kept me informed of what was going on, but the price was $2,400.43 higher for the same thing.

I bought a 2016 F-150 truck on Friday for my daughter and the entire experience with this dealership was an exceptional one. From start to finish the process was smooth and seamless. Derek Parsons found a truck with everything in it that my daughter wanted and the truck had extras too(Score). He also made the car buying experience painless and stress free. He was honest and answered every question that we had with patience, kindness and respect never pressuring us into anything. Sam Vines took care of the final paper work and did an excellent job. He kept everything organized and simple. I couldn’t have asked for a better group of people to buy a truck from. The customer service is outstanding at this location. You have true assets and I appreciate Derek and Sam for their honesty, respect, patience, and kindness. Thank you for making this truck buying experience stress free!

Very helpful sales reps. Jake did everything e could to make sure i was satusfied and was getting what i wanted.

I do not want to write a preview of my experience.

They were more exspesive then most places and even though I had an appointment it took 2.5 hours for oil change, tire rotation and balance.. They were supposed to wash my car but did not and I waited longer.... I also noticed a scratch on the side of my door where they must have rubbed belt against it while washing top of truck... I was not pleased at all!!!!!!!!!!!!!!!!!

Shawnta Cruz and Sam Vines helped us go from leasing to financing our vehicle. They were great to work with and made the transition very easy and stress free.

Very fast service. Friendly staff. Thanks Shawnta for all your help.

Process was easy, had two great salesmen Joeseph and Rick get me into a car im very satisfied with.

DO NOT LET THESE PEOPLE SERVICE YOUR VEHICLE!!! I took my vehicle for a routine transmission fluid change. I left with my transmission dragging and scrubbing. I took it back to them and their service advisor Stephanie said they must have did something. After they troubleshooted, they determined my torque converter was ruined. The GM would not take ownership and fix it. The technicians will try to BS their way out of it. He wanted me to pay them $2200 to fix it. Scammers and liers!!!

Needed emergency service while I was on the road in my f-350 dually. It was close to quitting time and they got me right in and had me fixed in no time. The service advisor (Laura) was very nice and had me back in service right away. The tech new exactly what to do and I was fixed in amazingly fast time and I didnt ever have to take Brandi out. The price was amazing. Thank You !!!

I purchased a used 2012 Nissan Rogue through Joseph Czunernat. He was great to work with and Sam in finance made the deal affordable.

My experience was one of the best in buying a car. Shawnta Cruz was wonderful from first contact to the finish. Upfront and open communication, no surprises and exemplary service. She was warm and friendly and very professitonal. All in all, if I have to buy again, I know where to go and who to talk to. Even if I have to drive from Orlando again.

Service department treated me great and did great work.

My overall experience with AutoNation Ford is less than impressive however this review is only about my most recent service on my 2014 Ford F-150. I waited only a few minutes for the service advisor; Laura Stevens. Laura greeted us (my wife and I) and we briefly discussed why we were there (oil change and tire rotation) and left our truck with her while we went to breakfast. She said the service would take about an hour and about an hour later she called us to say we could pick up our truck. We finished breakfast and returned to the dealership to get our truck and that is pretty much the narrative. I would like to say that Laura provided an exceptional service experience and treated us very well and was very friendly with us. I enjoyed our brief conversation and would recommend her service to anyone. As mentioned before I have not always been pleased with the service dept. at AutoNation Ford, either at the Avenues or on Blanding Blvd. In general I would have serious reservations recommending their service to anyone and if you are considering purchasing a Ford I would advise considering the quality of service available in the area... Unfortunately my considered opinion after owning my F-150 for three years and after having it serviced by both AutoNation locations and by Mike Davis Ford (a dealership that I am very happy to say has been bought out) and by Coggin Ford is that you really have to hope to get there on a good day because you are not likely to get good service an any of them. The bottom line here is that I did get very good service from Laura Stevens on my most recent visit to AutoNation Ford at the Avenues and I sincerely hope to get that same level of service every time I return for additional service.

Work was completed and was satisfactory but the time to complete was too long and could not get a timeline on how long to complete. After work was complete I was given a truck that had dirt or smudges on the upholstery which I had to clean. Thought they should have done a better job of protecting the upholstery during repair. Had a chance to work with a service advisor that did try to meet my expectations .

Great customer service. Shuttle service for pick from home to Ford service location is a great feature is so helpful.

Improved Facility. They fixed a problem on my vehicle and informed me of the solution before doing the repairs. They got me in and out in short order even though i only gave them 24 hours notice of my request.

So I have to say my experience with the service department at this dealership has been less than stellar. But had to call today with dealership and a call today with Ford and hopefully we'll be able to rectify things and get things turned around.

Went in with the idea of what car I was interested in, and Phillip Muhl was a great help! He listened precisely to what I wanted, and showed us various models eventually leading to the purchase of my new car. Thanks Phillip!

I've been going here for years with my old Ford and now with my next Ford. Susan has been great, always works with me, delivers on time, helps me understand. I have complete confidence in this shop.

Bought a car because I had to and it was a very stressful process. The managers were in a meeting for two hours and I couldn't get anything done during that time. After that I had 5 or 6 different people telling me different things, a lot of things they told me just to get me not to walk out. I ended up spending almost 8 hours there, most of the time doing nothing. After the fact I feel like they just wanted to sell me the car and get the score they wanted on the survey. Then I found out my horn was defective and it was nearly impossible to work with the people who schedule the maintenance as again, several different people told me completely different things. All things considered if I was in a different situation I probably would have bought my car elsewhere.

Shawnta Cruz is a fun and informative sale associate.

had an engine light come on.. contacted dealership .. brought in same day .. they took care of it .. the woman Laura I spoke to always goes above an beyond .. even picked me up at my job to bring me to dealership to pick up my truck a stand up girl ..

I could not be happier with my visit here. I was able to make a very short notice appointment online. Everyone was very friendly and Jim was very helpful and honest with what my car actually needed. Will be coming back and definitely recommend!

Good salesman but financing dept needs work and their 125 point inspection had some descripences

4 stars overall. Please note, although I believe that customer service is very good, a charge of $162.00 for a set of wind shield wipers and a change of brake fluid was excessive! Will I recommend this dealer to a friend--maybe. Again, this dealership tends to overcharge for parts & labor.

Better late than never, but my mom bought a car here and Rick Davis helped us and he was so amazing! The environment in general was personable yet professional. Thanks Rick!

Mr Rick Davis has been our car salesman and he was great! He was honest and pleased about the cars he showed us and showed us cars that he knew we would be happy with. Very professional with a nice sense of humor and was so proficient, we have purchased 2 Ford vehicles from Mr Davis in 3 weeks!! Keep up the good work. �

Service was quick and easy. Free inspection to help identify any problems

After a blowout on my left front tire on I95 in Jacksonville, FL we drove to the nearest Ford dealer for service. We arrived at the Autonation Ford dealer about 2:30 in the afternoon. They explained that they could not match the tread pattern of the remaining 3 Hancook tires. I then considered the mileage of the remaining tires and took the option to replace all 4 tires. They had 4 premium Michelin tires in stock and made the commitment to complete the job that afternoon. We were safely back on the road within 3 hours! Outstanding, considering that I was never a customer of theirs! So, again thank you very much! Douglas W Coates Bristol, RI

Used car purchase was priced right, Mr. Rothman was very helpful and answered all questions. My husband & I feel like it was an easier process compare to our past car buying experiences.

We had a great buying experience. Our Sales Associate was Shawnta Cruz. When the 2017 Edge we wanted to purchase got sold out from under us at another location, Shawnta was able to put us in a 2018 Edge for the same deal. I would highly recommend AutoNation Ford Jacksonville and Shawnta Cruz to anyone interested in purchasing a new Ford vehicle.

Rick Davis got us a great deal at AutoNation Ford on Philips Highway and really treated us well. No pressure and very knowledgeable.