Excelente service !!! Thanks Stephanie great customer service!!!!

Super great service! Working with Susan in the Service dept was a pure joy! The entire experience was a breeze!

Really not impressed with the Service I received from Autonation Service Department. Came in for oil change was informed my 2019 F250 had a safety recall. While they where doing the oil change they said they found an oil leak on the upper oil pan. My truck is under warranty so they said they would need to keep my truck for a week. So I said okay and asked for a loaner vehicle. They informed me that there are no loaner vehicles available. So obviously I can't just be without a vehicle so they finished the oil change and sent me on my way with the understanding that they would reschedule my safety recall as well as the warranty work. After a week or so I called back, couldn't reach the manager that knew the situation. This continued for about 2 months. Worried the oil leak may lead to more serious problems I reached out to the General Manager who promptly called me back and set up my appointment. Well I showed up for my appointment and the took the truck and put me in a loaner vehicle. As soon as I left the dealership the gas light came on... which really made me feel as if they didn't much care about the customer. Well fast forward two and a half days I get the message my Truck is ready. So I show up, drop off the loaner and they pull my truck up. Grabbed my keys and I'm back on the road. I stop at the grocery to grab water and open the tailgate BAM. The entire trim on the tailgate falls off. Apparently the tech who did the safety recall on the tailgate broke off more than half the clips that hold it on. Further investigating reveals the tech also stripped the heads of two bolts. None of this was properly fixed before giving the vehicle back which further showed me the lack of consideration and attention to detail and craftsmanship. I drove back to the dealership and they did seem apologetic and said they would order the necessary parts. I guess we will see.

Jessica and the service team were amazing! Jessica kept me in the know about my truck and I got it back quickly and my truck was back to brand new! Thank you!

They were great! My service rep Stephanie was excellent. Did fast and efficient work with prices comparable or better then other places. Once the car market calms down I will def be back for my next Ford and my next service.

This place seems to always forget my warranty so I am always responsible for remembering what I paid for although it should state it in their system. In the past, they tried to charge me $800 for something engine related, I almost swiped my card and then remembered that it should be covered by warranty, and they said “oh yeah”. Why is it my job to keep track of all this when you have computers that should tell you what the vehicle has by just giving it the VIN number?

The service dept is great here

Great service by the entire staff - would not take my car any where else!

Thanks Autonation, as always, your professionalism and courtesy was evident in every step of the service given to my vehicle.

Had my truck serviced at Autonation Ford, and Jessica and the team took really great care of my truck they kept me informed thru out the process great experience, thank Autonation Ford on Phillips highway in Jacksonvville. I highly recommend this tram of great people. Truck was finished when promised no help shortage here.

Best experience I had since I bought my car! When I went to have my regular oil change the customer service was outstanding! And my car was ready in a little over an hour!!

Great place to get your Ford serviced, always honest and reliable. Stephanie is my service rep, she's always fantastic

Please read!!!! I paid for services I DID NOT RECEIVE. This review would be most appropriate if I could post negative stars. I have been using this service department for over 2 years on a new Ford 250 diesel truck. I dropped it off 1/5/2022 for oil change, tire rotation and alignment. I picked it up later that day and noticed while filling it up that there were no hand prints or evidence that they removed the tires for a rotation. My wheels were extremely dirty from break dust so it was apparent that nobody touched the wheels. When I realized that, I got pretty frustrated and wondered if they even changed my oil. Oil filter was dirty, oil on dipstick was black, so I contacted the dealership and told them what I had realized. There response was bring it back and we will fix it. Like hell I’m going to bring my truck back there after this big of a lie!! Took my truck to another dealership next day, they confirmed that the oil had not been changed and tires not rotated. THEY ARE CHARGING FOR SERVICE THEY ARE NOT DOING!!!

No pressure I sent a message to the dealership requesting a out the door price for a Expedition they had in stock and I received it pretty quick the numbers looked good so I waited a few days to decide if I wanted to go that high for a extra vehicle seeing I already had a 2018 F-150 in which I had no intentions of getting Reid of so me and my wife talked it over and went to the dealership and a sales lady was standing there and I asked her to get the Expedition I wanted to buy and bring it up front so my wife could look at it and see if it was what she wanted. I decided to go for it and showed her the numbers I had and from there my wife is happy with her new Expedition.Thank you Autonation.

This place was Awesome! Just moved to town and the car starts to Act up. Jessica was kind and understanding. the Problem was located and repaired ( to me, in record time). Two thumbs Up!

When I purchased my vehicle, I also paid for the maintenance agreement which I now regret I did. For the amount I paid, I thought I would at least get all of my fluids checked and topped off. This morning as I was leaving for work, my car gave me a message to turn the car off immediately and fill up the Anti freeze reservoir, Really! I just had it serviced 12 hours earlier!

These are some of the best car dealers I have EVER worked with. I put in a reservation for my Bronco back in summer 2019. I waited patiently for a long time to order one. There was a mess up on Ford's end with the ordering process. Doug L easily fixed that for me and my order was put in exactly how I wanted it to be. After much time went on, I stopped in to check on my order one day. Doug was there and pointed me in the direction of a Bronco they had available for me to purchase. Mike H then helped me along with the purchasing process. I was indifferent about the soft top and the noise. He let me drive it for 2 days to be absolutely sure that it was what I wanted. Well, it was and I purchased the vehicle and the process was so smooth and these men made it so easy. Car buying all by myself as a young 25 year old female was so easy because of these guys! Great deal for my used car and even better deal for the brand new Bronco. Shay in finance was AMAZING. I cannot say enough great things about him. He was very personable and treated me very well when it came to financing my vehicle. Autonation Ford Jacksonville is the place to buy a car! I will be buying from them again when my customized Bronco arrives!

They're okay.

In November of 2021 AutoNation Ford Jacksonville sold me a 2014 Chevrolet Silverado and failed to disclose to me a problem with the EVAP system. The check engine light comes on less than a mile away from their dealership and it was almost impossible to fill with gas. It has been in their service shop 5 times and once for a period of 15 days and they have failed to fix the problem. They are not offering me a rental car to drop it off a 5th time knowing that I live over an hour away. AutoNation has failed to live up to their advertisement of “providing a rigorous 50 point safety inspection insuring that you and your family have peace of mind knowing your purchasing a safe and reliable vehicle .” I am not confident there are not more serious issues hidden.

If zero stars was an option, that is what would be selected. Why is it that dealerships think that their service departments can treat people however they want? Called two months in advance to have them order the exact parts I needed. Brought my truck in and left it with them 4 days earlier than my scheduled appointment to give them no excuses. Came back to pick it up a week later, none of the work had been completed, nor had I gotten a single call updating me. They said they would order the parts and contact me when they arrive. So I took my truck and left. They never called to let me know the parts arrived, then when I followed up and spoke to the manager, he said they had arrived and they would set-up a truck pickup and the service. That was two weeks ago and I still haven't gotten a call back. Avoid this place and Coggin at all cost. I am going to give Duval Ford a shot and hopefully they are better.

If zero stars was an option, that is what would be selected. Why is it that dealerships think that their service departments can treat people however they want? Called two months in advance to have them order the exact parts I needed. Brought my truck in and left it with them 4 days earlier than my scheduled appointment to give them no excuses. Came back to pick it up a week later, none of the work had been completed, nor had I gotten a single call updating me. They said they would order the parts and contact me when they arrive. So I took my truck and left. They never called to let me know the parts arrived, then when I followed up and spoke to the manager, he said they had arrived and they would set-up a truck pickup and the service. That was two weeks ago and I still haven't gotten a call back. Avoid this place and Coggin at all cost. I am going to give Duval Ford a shot and hopefully they are better.

On December 16 I was in Jacksonville passing through on my way to Virginia. On a whim, I decided to stop by a Ford dealer in order to find out what they could do for me. I had about a year left on my 3 year lease and wanted to find out about trading it in for a newer better model. I first stopped at Duval Ford and while I was received well, the individual that attended me wasn't interesting in fulfilling my needs and wants in anyway whatsoever. His only interest was trying to sell me a Ford Edge off of his sales floor. I was extremely disappointed. I left, got into my 2020 Ford Explorer XLT and was about to continue my journey to Virginia. While leaving the parking lot, I decided to pull over and see if there was another Ford dealer near by. I found Autonation Ford on Google maps and decided to call them. I young gentleman by the name of Jacob answered my call. I explained to him that I was interested in trading in my lease for another lease and that I wanted to see what they could do for me. He asked me some questions, got my name and # and said that even though he didn't have what I was looking for on their lot, that he had over 300 locations to source what I wanted. He said he'd send me an email to fill out regarding my current lease and then get back to me. I received the email in less than a minute. I was shocked at how willing he was to help me. I was so pleased with his efforts that I decided to drive strait to him and meet him in person. I arrived at Autonation Ford and went inside. I was welcomed with open arms and treated like royalty. I met Jacob, spoke with him briefly and he sat me down with Milani. Milani went out of her way to find what I wanted. Unfortunately the car I wanted was about a hundred miles away and as it was already the evening, there was no way to get the car I wanted the same day, but they could have the car here the next day. By this time, I was already tired from my long drive up from Miami, and decided to get a hotel to stay the night. Milani personally drive down to pick up the car and bring it to me so that we could finish the deal. So, by now it's the 17th of December, I've seen the new car and decided to move forward with the new lease. Time to talk with the finance guy. I was attended by a gentleman by the name of Shay. He was extremely informative and explained everything in a way that I could understand what he was talking about. He took his time with me to make sure I understood him. He gave me different options and scenarios to which I was able to make a very comfortable educated decision. After everything had been done and settled, I ended up with a much better new and upgraded 2022 Ford Explorer XLT and now pay about $9 less per month than I was paying for my old 2020 Ford Explorer XLT. I am more than pleased with the personal care and service I received from these 3 particular individuals at Autonation Ford in Jacksonville. I highly recommend them and I will definitely return to them for all my future needs no matter how far I have to drive. They are well worth it! Sincerely, Jason Lougheed

Very late last night, I called Jessica at AutoNation Ford, and left a message that I needed to bring in my husband's Explorer, for evaluation of some electrical problems. I was worried that we might not be able to get this evaluated before Christmas, which would mean some re-arrangement of plans. At 6 this morning, Jessica called and said to bring the car in and they would work on it! And it was repaired and got my husband back to work, and us back on schedule for the holidays! So, as usual, Jessica Henry came through for us! She is a really great service advisor! Also, a big shout out to Antwan Riley, the nice gentleman who shuttled me home, and then back to the dealer. Thank you all! And Happy Holidays

I had very frustrating experience. Last month (Nov_2021) I took my SUV for service at AutoNation Ford Philips highway due to a coolant fluid leak. Their initial check ($99) confirmed need to replace the heater. I called every day and Andre never called back therefore I visited the dealer every day to follow-up. Andre never was clear on the car status or progress. They kept the car for 4 days, do not replace the heater, and only replace hoses. After I questioned the service, representatives and the Manger were confused; never saw Andre again. Andre said they had parts in-house but the Manager said they have to order parts; they could not even keep the same version. They recommended to have other parts replaced for mechanical issues not related to my visit. They also recommended a maintenance that was already performed. $1,300 + bill for changing hoses in less than 4 hrs is highly overpriced. Don’t waste your time and money! 😠

I take a great deal of care of making sure my car is clean when I bring it into the dealership, as I know techs don’t like to work on dirty vehicles. I also understand the whoever worked on my Explorer needed additional leverage to reach the roof rack, and may not have had a ladder. However, using the door frame as a step stool and NOT wiping it down afterwards is not acceptable!

Very professional!! Communicated price accurately and finished car when promised.

I worked with Noel to order a custom truck direct from Ford. The truck arrived as expected, Noel was excellent in the process and did not give me any high-pressure pushes or surprise costs. Everything was exactly as quoted when we originally agreed to order the truck. We love the new truck and we really appreciated the no-BS experience we had working with Noel and the team at this dealer. Will buy from here again.

This location is really busy and hard to speak to anyone, it might just be the time of year. The associates and driver were all super nice.

I can’t say enough about how great this car buying experience was. Kyle was the absolute best. Not only did he find what I wanted in less than 2 days from contacting him , he arranged to have it on the lot in less than 4 days. You can’t beat that type of service!

Very professional and responsive. Great communication and the service was quick to fix the issues with my truck. I will continue to have any service done at Jacksonville Auto Nation!

I took an older car in because there was an electrical issue. All and all, the issue got resolved, but it took almost 4 weeks. In that time, I was once told the car was ready when it wasn't, so I drove up there with a friend to get the car just to be told I needed to figure out how to get a copy of the key on my own. I drove all over town trying to find someone who could cut the key. I was never called with a status, I had to call daily. My rep was Andre and he was nice, but unresponsive even when I begged him to call me with a status and he only did it two of the days. I finally called to complain and was told my car was ready. I have no idea how long it sat there fixed. While I was never charged, they never fixed the wiper hoses I asked to be fixed. I can say the car is fixed, but I do believe the service department should focus on delivering a higher level of service if they expect repeat business.

Jessica has been my service advisor for many years and she always goes above and beyond. Thank you!

Very Good experience took less than 2 hours to inspect agree and sell my car

I brought my SUV in due to multiple dashboard lights. James and Stephanie were fantastic. Good communication throughout the experience. I highly recommend AutoNation Ford.

Beware this is the worst place of ever had to do business with they will ignore your calls after taking your car into service and never fix the problems you have even when they are covered on warranty after ignoring my call over and over again all week I have to go in and surprise them in the office and even then I get awnsers. They had my van certified pre-owned I bought from them for over a month and a half it had a bad shaking problem and they said they fixed it and gave it back to me but it still had the same problem so I returned it back to them it's been one more month since then they won't answer my calls the managers phone goes to voicemail I called headquarters they said that y'all lied when y'all told me I couldn't get a rental and then they got disconnected and won't answer worst company ever.

Terrible experience. Second bad service experience with AutoNation Jacksonville in a year. They did not follow instructions, they were rude to my daughter and did not address the most critical issue we brought the 2016 Ford focus in for. I have purchased 2 cars directly and another two company cars from this dealership and I can't even get a return phone call from the service manager. I will try to call the service manager again tomorrow and certainly hope my daughters car is safe since they didn't troubleshoot the issue asked for help on. Customer service is terrible at AUTONATION FORD Jacksonville.

Great

Brandy was so easy to work with! Since we don’t live in the area, we did most everything remotely, from negotiating to completing necessary paperwork. The sales floor and facilities were clean and the people were friendly. The ‘in person’ paperwork took a bit longer than it needed, with some redundancy in the forms and information. Was hopeful, the planning and pre-work would have mitigated the time needed in person, but we were there for two hours with test driving and paperwork. Overall, I will recommend to friends!

Work was done properly and on time.

Very satisfied with the service at this place, was able to drop vehicle off early for recall repairs and was done within the same day, very helpful and courteous front counter assistance as well.

I went to Auto Nation looking for a Ford Escape and I found Randy the best salesman, he helped me find the car I wanted, very patient and attentive with me, I recommend him 100% Thanks Randy

good place to buy cars a lot of attention from Mr. Randy very good person very attentive I recommend him perfect person ..... thank you very much Randy

Bad experience!!!

The service department knew what was wrong with my car and got it done and Jessica was on point with my everything and kept communicating with me which is a plus for me . I recommend the is location to all.

I needed a service on my vehicle because we had an upcoming trip and forgot to obtain it. I contacted my service representative and she "worked me in" and provided the necessary service. I have been going to this dealership for over 20 years and have nothing but great things to say about it.

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Susan Gunnel is amazing! She was able to schedule me quickly for service and also was able to get me in and out in hour and half. She is on top of my repairs and has great follow up when I have to leave my car.

Mike Hutto and the whole team at Auto Nation Ford did an excellent job at helping me buy my new dream Mustang. The team was friendly, courteous, professional, and went the extra mile to help me get these wheels. I cannot thank them enough!

Great customer service!! Stephanie my service representative was excellent and very helpful. My overall experience with Auto Nation Ford was wonderful😃

Received very good service trading in my cars.

Brought my car (white f150 2021) for the first service and instead of doing right they just broke my truck, it has lights on and a sound that wasn’t doing before!!! God!!! Why cant everyone do right and care about what they are doing!!! The only reason I am giving to stars it’s because Andre is been nice, I had to waste time and gas to bring my truck again ti the service center, I HOPE THEY FIX IT SOON, because I also have a baby and I am in the waiting room right now!

Fast courteous service, had me out when expected!

These guys are great. No pushy sales. Just great, friendly service and fair prices. Thanks a million team!

Drop off and pick-up was easy. Staff friendly and upfront about charges.

We went into AutoNation Ford Jacksonville looking for a Escape Hybrid. They told us they didn't have it; however, while walking out, they came out and let us know they had one they just got in. It had exactly what we wanted. Randy, Jacob, and Shay were very knowlegeable, very friendly, professional, and overall just great. They made the process go smoothly. They care about the people that come in and it's their goal to help you get the car you want. Would highly recommend them.

Kyle was incredibly helpful, informative and kind with our Truck shopping! Highly recommend reaching out to him if you find yourself at AutoNation in Jacksonville.

Professional, timely, personable service. I know where I'm going whenever my Ford has problems.

My salesman was very professional it just took five hours to get all the paperwork done. I would recommend using this company they care they don’t just put you in a vehicle they make sure it’s the right vehicle for you and that you’re happy with it!

Excellent service. In and out in less than 30 minutes with my repair 100 percent fixed.

I had purchased my 2016 Ford F150 back then from another dealer. I have never been a fan of taking cars back to dealers for maintenance, but it did have a warranty and as well I wanted to try using that same dealership to see if the service would be better over the length of owning the vehicle. Won't name dealership, but do not feel that this best served me over time. My air conditioned seats have not been working (after having been worked on at the original dealership numerous times) and I felt a Ford dealer at least should work on this item. AutoNation is closest to me so I was willing to give them a try. I cannot be more pleased with the service and treatment I received. Stephanie McGuire was my Customer Care Advisor and she checked me in quickly and had me on my way with their shuttle service (A big shout out to Antwan as well who brought me back to Nocatee...very nice guy) in a matter of minutes. I did not have an appointment, and still received a call within the same day on what was needed and the costs. Truck was fixed by the next day and again she was very personable and took time out immediately when I arrived to get me checked out and on my way. When I received my truck, i did notice hat looked like a space between the seat and the frame that may not have been quite put back completely. Brought it back around to Stephanie who immediately brought it back to the technicians, who resolved the item and brought the truck around in a matter of minutes. The tech even then took the time to explain what had happened with the seat either at the prior dealership or after it had been worked on. I felt the price was fair, service was fast, and everyone was very personable. The experience felt more like taking my car to a private garage vs. a dealer...Want to again thank Stephanie, Antwan and the tech. Great experience!

Overall, everything was great. Kyle was wonderful and very helpful. Very refreshing when you're a female coming in by yourself! The finance department could take notes from him, they were a bit condescending but everyone else more than made up for it!

I called a month ago to get a price on spark plugs . I left a message for a service advisor. And they yet to call back. I realize they are busy. But if a customer calls and you don’t answer. They call back in a decent amount of time. And not call back. And they still haven’t called back.

All they do is tell lies

Great convenience with a Saturday appointment - everything was great

quick service, informative and prompt and returning my vehicle.

Some dealerships are the difference between night & day. ANF is definitely aimed for service by day. Used their service successfully on 2 occasions. They seem to be well manned for service. Just getting answers like today is not an issue. Give them a 5 for being 180 of another Ford dealership.

Milani and team were great to work with!

We are very happy with the service we received at Auto Nation when buying our new Bronco Sport. When another dealer gave us the run around with a special order, Auto Nation went the extra mile to get us into a new Bronco Sport the same day. The staff were excellent and a special thank you to our salesman, Kyle for being kind, courteous, and helpful. We got a fair price, trade in, and a finance person who listened and worked with us to get the financing we wanted. We will definitely be back for our next vehicle, but for now Adventure Awaits!

Amazing experience! I only went in to test drive an explorer and had no intention of buying anything for at least a month until my lease current lease was up, but Milani and the sales team at AutoNation made me an offer I couldn't refuse. Very friendly, professional, and transparent.

2014 ESCAPE was in for oil change and rotate the tires. Appointment set for 7AM, car was in service bay within minutes. In and out in just over an hour. Stephanie and service group were, as usual, excellent. Answered a couple of questions for me, and I was on my way home.

All the best!!! Fast , polite professional!

I purchased a brand new Eco Sport from Jorell Johnson it was an exceptional experience I would recommend any one reading this review to ask for Jorell Johnson upon arrival for an experience worth mentioning!

Wonderful experience! Brandy was great, helping patiently to sort through off site inventory to find something that matched what I was looking for. I love my new Ranger.

Bought a 2016 Transit Van for my business here, since they don’t negotiate on price I got them to throw in a trailer hitch, waited for over a month for it, I get it, pandemic, parts are hard to get, not to big of a deal. What I have an issue with is trying to charge me to install it, wiring wasn’t included, I get that, but to install a part they sold as part of the deal is ridiculous. Ill be going to any other FORD dealer to get service or warranty work.

AutoNation service staff were very helpful and efficient! Scheduling and check in check out is very easy and thorough. The shuttle service to my home and back is a nice service. I enjoyed talking to Anton who takes great pride in keeping us safe. I’ll definitely be back and recommend their service.

Was great dealing with them during the purchase of vehicle. After that have received little response to issues I have. Such as a refund check due to me and touch up paint needed for chips in the vehicle.

Dropped my suv off for service and it was taking care of with no issues as always. Shuttle brought me home and picked me up promptly when the work was completed.

I have taken my car to this location 3 times and each time the service advisor will call me and ask me to come in and show them what is wrong with my car?? When I drop off my car, I no longer have a way to run up there and have to ask for a ride, not to mention the time it takes to continuously go up there. I understand that is needed every so often but some things are pretty self explanatory and shouldn't warrant me going there. This is totally unacceptable. When I came to pick up my care she suggested I take my car to Orange Park Next time. No Worries here, I was planning on it!

I have a 2013 F-150 that I purchased in 2017. I've had Many problems. Rear end replaced, Ignition problems, replaced Ac Fan Blower, replaced fan motor speed control, outside air circulation doesn't work. radio station control buttons on my steering wheel gives random stations when I've already programed stations, now my oil pan is leaking, and rear differential is leaking(yes, the new one Auto Nation installed 4 years ago!). I just know another surprise repair awaits me. The truck really looks great but considering all of the problems and huge expense associated with all of the repairs done in the last 4 years, I am convinced that I will NEVER buy another ford product!!! I will say however that Jessica at customer service was wonderful. I wish my truck was of such quality.

Recently bought a truck here and the next day the check engine light came on. We called the dealership and we’re able to bring the truck in to see what was going on. They figured it out and said they’d take care of it. The employees are friendly and not looking to rip you off. Of all the dealerships I’ve been to, I had the best experience at this one.

Online offer to buy is a joke! They send a “certified offer” with a check. Car is brand new and in the condition stated and they AGREED that is was. After wasting my time taking it to them; they say we “don’t feel comfortable” honoring our own offer and then low ball me. DONT WASTE YOUR TIME. Update: They called and made it right. Thank You!

Brought my F250 in for maintenance & a check on some suspension issues. Stephanie stayed on the task through the process to ensure we were well taken care of. Tracking down parts while dealing with new software system. Thanks Stephanie.

Had my car serviced last week and service was to include an oil change. Picked up my car and had to drive out of town unexpectedly - get 10 miles from my destination and my change oil light comes on. Call the service department the next morning and they suggest I go to the nearest Ford dealer - not an option at that point. Was promised a call back from service department three days later still waiting on a call. Second time I take my car there and the oil light indicator is not reset, disappointing.

Went in to look at a 2020 Pathfinder not knowing what to expect. We recently bought a Challenger from a dealership down the road that left me with horrible taste in my mouth. I walked thinking if I get similar vibes from this place, I’m out no matter how much we may like this Pathfinder. We got there about 40 minutes before our appointment with Nathan. We were courteously greeted by another salesman and told him we were there to see Nathan. Knowing he wasn’t in yet, he called him to see how far out he was. He got the basic info of our appointment from him and came back to us with keys and said that he pulled it up front if we want to check it out and that Nathan should be there in about 5 minutes. He could have easily left us hanging out in the lobby waiting on Nathan but he went above and beyond to ensure we were taken care of even though we weren’t his customers. Nathan was a pleasure to work with. Very easy to talk to and work it. If he didn’t know an answer to a question, he didn’t make up some answer, he found out the answer. As for the trade appraisal, they were open, honest gave what I consider to be a very fair trade offer (otherwise, that would have been the end of the visit). We already had financing set up so it was just a matter of signing the paperwork. Christine was equally as amazing to work with as everyone else we encountered there. She clearly explained everything and wasn’t pressuring us to add in any additional services or charges that we didn’t want. Every aspect of our purchase was easy with no pressure. Hands down the best auto purchase process I’ve ever had.

Very impressed with the quality of care and thoroughness given to my vehicle. Susan and Delmar rock! Was very pleased with my service experience.

Purchased a pre-owned vehicle from them. The sales process and financing was quick and easy. Picked up the vehicle and it was an older vehicle but prepared perfectly. Had one problem with it and they took care of it to my satisfaction. Sales Managers Doug and Jacob did a great job and so did Brandi my sales person. I recommend them. Thanks.

This is one of the best Ford dealerships I have dealt with. I’ve purchased 3 Ford F-150 trucks from this location. They have been the best for customer service as well as service on my vehicles. And I still have my 4th Ford F-150 being serviced here. Outstanding atmosphere and people to deal with.

If they pair you with Doug Hastings run far away. The most unfriendly SALESMAN I’ve ever encountered. If it weren’t for mangers coming in I would have walked out with how he talked to me like I was stupid. I was told by two people the car would be filled up with gas and cleaned before I picked it up, (like every car I’ve ever bought) and it wasn’t. The car was making a noise the day after purchasing it and their response was “see when Chrysler Dodge can fit you in.” Hope I never have to set foot in there again.

My service advisor Jessica is knowledgeable, friendly, and efficient. The department has convenient appointments and a great waiting area.

Sinc I was waiting for the oil change I had hoped someone would notify me when it was complete. THis did not happen. I'm glad I got tired of waiting and checked for myself.

Buena atención y fue muy rapido

They show cars online that aren’t available or even on their lot !

Very courteous and friendly people who work in the service department. Everything was comfortable with the customer service and the way they treated me with professionalism. I recommend others with service issues to come to Auto Nation Ford. 🚘Definitely 5 🌟....

This was the easiest car purchase experience I have ever had. My sales person, Randy, was AMAZING! During this time of inventory shortages, he tracked down the car I wanted and held it for me until I returned from vacation. I appreciate the trust given to me. The entire dealership was great to work with all the way through financing my dream car. Highly recommend!

We had a very pleasant experience with AutoNation Ford Jacksonville. From start to finish Noel Garza was perfect! He has amazing customer service and went over and beyond with my car buying process! The price on my Pilot was fair and far better than their competitors! All of the staff was friendly and welcoming. Oh, and the best part is... not only do they proudly show their breast cancer support by wearing pink shirts, they donate funds for life saving cancer research. Having lost my mother 2 years ago to breast cancer, I can't think of a better place to give my business to! Thank you for a great car buying experience and and supporting an amazing cause! #drivepink

I have bought several trucks from them! The Staff & service department are great. Honest, caring & wants you to be happy.The dealership is # 1 in Jacksonville, keep up the great work!!

The customer service was excellent. Jay was kind, thorough and delivered better than his prediction of service completion. April

Went in for a recall item and Kevin was very nice and kept me informed of everything.

When I called for the appointment, I was told they would give me a loaner or a rental if they needed the car overnight. When I came in for the appointment I was told they do not do loaners unless the car is still under warranty. I was also told they may not have someone to do the diagnosis same day (appt was for early afternoon) - what does an appointment mean?? Staff was nice/pleasant, but I didn't get what I was promised. I was also told the diagnosis fee would not be credited in the fix which was not explained on the phone (isn't this a common standard?) and turned out to be $120 after adding mysterious shop costs ?? and tax - not the REALLY the $99 I was quoted.

All the people there are really friendly. Jorell was really helpful, especially for a first time buyer like me. If you're looking for a used car go here.

Didn't call back to give the information needed and it's been two weeks now...#StillWaiting!

Was able to get most of deal done over the phone. Drove up to see vehicle when it arrived and finish off paperwork. Overall process pretty smooth and Kyle was great to work with on the sales experience and delivery.

Rinni was great! Great costumer service. Answered every question and was very helpful.

I am very pleased by the service I received at Ford AutoNation. As soon as I spoke with my service advisor (Stephanie) I knew I was in good hands. She was friendly courteous and very professional. She even looked up my vehicle (F-150) and advised me of a recall. She said they would handle that too. When I came in the afternoon to pick up my vehicle she had the technician come up also to explain to me about the electrical issue I was having. He was also very professional and knowledgeable and helped me out a great deal. I would definitely go back to AutoNation and I would recommend anyone else to also. Thank you again Stephanie

Randy was very helpful and professional. We bought this for our 17 year old son. We all know how car buying can be, he made it a fun experience. All of the sales people were interactive, and not just staying to themselves. The finance part was quick and painless as well.

Pretty slow and no communication last time in. Kind of disappointed.

2019 F150 Air Conditioner Actuator failed at 18,000 miles. Auto Nation identified issue and replaced part deep inside dash. Was told 2 days to complete. The service writer kept me informed along the journey and explained the progress. At the end of day 2 - when I was told it would be another day - I requested a loaner. They reserved a car for me at Enterprise on Ford's expense. The service writer did a good job. When I picked up the truck. The center console (removed to fix actuator) was not in alignment with one side exposing sealing tape. When I showed the service writer, he notified me I will have to bring the truck back and leave it to repair the console alignment created at the dealership.

The team did a great job following up on my noted issues and correcting them at a fair price. It was nice to have Jessica recognize me upon arrival and follow up as soon as repairs were completed. I have taken my F-150 to a few local shops but the work here is always better, cheaper is not always the best option when caring for your vehicle.

Everything I would expect from a quality dealership. Maintenance work, recall service, and recalls were handled courtesy and professionally. I trust my vehicle to be serviced by his dealership.

This Service Department needs fix the attitudes of the service advisors! I've taken my vehicles here to be serviced for at least 5 years. The quality of work has gone down drastically. Recently, I had to wait at least 5 weeks to get a warranted item replaced. During this 5 weeks i went by to get an update several times. I was given the same excuse each time. The excuse was the warranty people are working from home and its hard to get them to do their job. this affects the safe operation of my wife's vehicle. Finally after the work was completed, i put a review up on the ford website. After a few days of it being posted, this service advisor called me up and demanded me to change the review. This review warranted the actions of the service advisor. This service advisor also changed the weight of my oil during the last oil change with a different weight and never notified me before during this. I will never take any of my vehicles here again. I advise you to do the same if your thinking about doing this. The service department needs to improve!

Probably never going back to AN Ford. Every time I bring in my truck for service, it's another Thousand dollars or more. I brought in my 2010 F-150 for a heater core leak. I know enough about mechanics that they were going to have to remove my entire dash to replace the core and hoses. What Makes me SO MAD is every time I bring it in, they "find something else"...I was told by the service writer, that along with core and hoses, the mechanic recommends that I also replace the water pump and thermostat. Total for the work is estimated at $2800.00. I explained to the writer that my truck has never run hot, has had the coolant flushed as a scheduled maintenance, so why should I replace something that isn't broken? I instructed them to leave my water pump and Thermostat alone. He then proceeds to tell me that they noticed moisture around the AC condenser and recommends that I replace that too, because it could be leaking...That would be another $1000.00 if I elect to do so. I explained, my AC is running fine and blows very cold and why should I replace something that isn't broken? - Checked and verified that there isn't anything wrong. He then proceeds to tell me the mechanic found a small transmission leak and I should consider replacing the seals and and trans flush...That would be another $1000.00 - Checked and verified there was nothing wrong... He then proceeds to tell me about a leaky pinion seal (they fixed once before) and that would be about $700.00 OMFG!!!!....Checked and verified there was nothing wrong with this either. So, before I go back there where they feel the need to rape me with add-ons and up-charges, I'll take my business elsewhere.

Prompt appointment options! A great service rep. Completed onetime as promised Price was $30 less than competitor!

Very professional staff and straightforward pricing. Highly recommend.

My truck was towed to AutoNation Ford Jacksonville with a bad water pump on a Saturday evening. Being from out of town I feared the worse as far as getting it repaired for a reasonable cost and in a timely manner. Well I was pleasantly surprised when Susan called me early Monday and said I can come pick it up. Susan was extremely considerate and professional. The cost was reasonable and Susan was able to apply a discount as well! Knowing about engine repairs, I am happy with the work that was done and a great job by the mechanic that installed the water pump! Thank you so much!

What a pleasurable experience! From the no-pressure experience to the friendly staff, and the fast process of signing the final papers it was just so refreshing. They gave me a better offer for my trade-in than Carvana/Vroom/KBB. I went to Coggin and Duval and immediately went back to AutoNation just because of the people and the knowledge of the cars and features. I asked extensive questions about the 2021 F150 features and if one person didn’t know they found someone who did and were able to answer all my questions. My salesperson was Milani and she was amazing, also one of the key reasons I came back to AutoNation over Coggin and Duval. Very accommodating to our decision process, answered ALL of our questions, and very communitive via email and phone/text.

What a pleasurable experience! From the no-pressure experience to the friendly staff, and the fast process of signing the final papers it was just so refreshing. They gave me a better offer for my trade-in than Carvana/Vroom/KBB. I went to Coggin and Duval and immediately went back to AutoNation just because of the people and the knowledge of the cars and features. I asked extensive questions about the 2021 F150 features and if one person didn’t know they found someone who did and were able to answer all my questions. My salesperson was Milani and she was amazing, also one of the key reasons I came back to AutoNation over Coggin and Duval. Very accommodating to our decision process, answered ALL of our questions, and very communitive via email and phone/text.

Jay with service was a great help and kept me updated with the order of the parts and the work being performed. Very professional and very helpful.

Jacob and Noel were very friendly and responsive with any questions I had. I was looking for a certain type of vehicle for work, Jacob sent me available vehicles as they can in until we found one that worked for me. Great experience throughout the process.

Good Service, Took my car right in

I am pleased with the timely service/repairs that were done on my car. It started with Stephanie McGuire (Service Advisor) and Antwan Riley (Shuttle Driver). These individuals are two examples of AutoNation's "cream of the crop" employees. However, the mechanic (s) that worked on my car's AC also deserved a special thanks. The problem was diagnosed, repaired & returned to me the same day.

The people are fine it's Ford themselves. Put in a faulty parts then put a warranty that expires. Terrible way to be a dealership

Very clean, with friendly staff. Gave me a good price for my car..

As always AutoNation Ford Jax takes care of my truck with top notch quality people, parts, and service. My service advisor Jessica was extremely pleasant to talk to and make sure I was getting the right stuff done on my truck. I’ll always go here for any and all needs associated with my F150. I love it.

Thank you to the manager, our salesman Kyle, and the finance department for all of your help during our purchase. This is our second purchase with AutoNation Ford of Jacksonville. We are happy to be return customers. Our salesman worked hard for us without any pressure. Both purchases have been the easiest we've ever experienced. We highly recommend this dealership, and should we be in the market for another vehicle in the future, we will be back. We appreciate your support.

Thank you to the manager, our salesman Kyle, and the finance department for all of your help during our purchase. This is our second purchase with AutoNation Ford of Jacksonville. We are happy to be return customers. Our salesman worked hard for us without any pressure. Both purchases have been the easiest we've ever experienced. We highly recommend this dealership, and should we be in the market for another vehicle in the future, we will be back. We appreciate your support.

took my car in for a recall on the door locks and other recall drop my car off in a Wednesday morning got a call 6 hours later that they did not have the parts and they was out of stock. then was told by their services tech to come pick up my car that the passenger side door would not close I can drive it like that or buy a new car was told Ford doesn't put people in Rentals or loaners but mind you it's a recall on a Ford car. They services tech was horrible. I had to call customer service to get help and they had to put me in a rental and to rush order the parts called me 15 days later to pick up my car and I sat waiting 2 hours at the dealership when they called me at 7:45 am to pick up my car and I went when I got off work at 2:30 pm. when I got there I was told they can't find my car by the same services tech I had previously had that tried to talk to the other tech as if I was not standing there. horrible experience 😪

Always fast and dependable. Fair price for quality work.

Easy to make appointment for service online When I arrived did not receive a greeting there were four service people at desk, only one had a customer. After five minutes of standing I was told he would be with me shortly. Then when service was completed and I was checking out I was handed my receipt and was told there you go. Was not told thank you even after I thanked them. I’m just old fashioned I guess.

I sent in an inquiry on a Sunday while they were closed, and I got a response quickly from Jorell then within a couple hours I was driving that car home. Love & recommend them!

Absolutely went above and beyond to get me in a car. Everything was fast and smooth. Paperwork quick and easy. No hassle. No complaints.

They can improve by actually fixing their mistakes instead of trying to screw the clients over by telling them it's not their fault that the engine seized because of no oil in it when they are the ones and the only ones that have ever serviced my truck!

I love my Service Advisor!! She is always honest, does what is right for me and is very accommodating. She's the reason I keep going there. 5 stars to her, 4 stars to the technicians who don't seem to have any respect for you or your car (I am short and they couldn't move the seat back forward if they had to - among a few other minor annoyances). Had a great experience buying my car (because I walked in with a blank check from my bank and they wanted the kickback from their lender). 5 stars for them. However, when I asked them to give me a price on buying it back (because they were nagging me to sell it to them - why wouldn't they - it's 6 years old with 22,000 miles on it and in excellent condition!) I got a humiliating low ball price from someone who was supposed to meet with me in person while I was there having the car serviced and he didn't have the decency to stop and talk to me (he walked by me a few times). 1 star to him for his unprofessionalism. If it weren't for the experience with them wanting to buy the car they would have gotten 5 stars.

Excellent customer service from the service center!!

Jay was very professional and helpful in getting my vehicle serviced. I will definitely be back. Thank you!!

Very smooth and easy transaction . Just did not seem to be pressured or double talk. Terry and the loan dept were great

I've now purchased 4 vehicles form this dealer and the experience with my recent purchase was the best out of the 4. I ordered a F150 back in April while all of the Ford plants were shutdown due part shortages. I was expecting delivery around September along with my sales person Rini Schepen. Rini was great the entire process and kept me informed 100% of the way with any questions I had. I didn't feel pushed to buy any extras I deemed weren't needed and they were even able to beat out he financing I already had in place. I also had some very specific delivery requests that aren't a typical part of the buying process but were met without any push back. My last experience trying to purchase from here didn't fair well with a different salesman and we ended up going elsewhere. Rini on the the other hand has more than likely secured our business in the future when we're in the market for another vehicle.

Thank you for the professional and friendly service !

Back in the Autonation family. A couple of years ago I had a bad experience at Autonation Ford of the Avenues. 7-9-21 Rini made up for that experience, he went above and beyond to make sure my new 2021 Ford Explorer purchase was unforgettable. I told him what I wanted and the payment I wanted a he delivered and then some. I am truly grateful I was able to work with Rini he made the car buying process easy before during and after the sale. Keep up the great work. I will tell all my friends and family to call or text Rini next time they are in the market for a new Ford!!

Absolutely horrible! READ MY REVIEW ON THEIR SERVICE CENTER AND MY EXPERIENCE THERE AFTER SPENDING $2,100 ON DEALERRATER.COM! Absolute insult, waste of my money and time!

Took 1.5 hrs + for battery replacement & charges more than expected; $240.00 + for battery & connector cleaning.

I have purchased 17 cars from dealers through the years. I have never, ever had a purchase be this easy and efficient. We were in the dealership, from the time we drove onto the lot until we left, just 2 hours. That was test drive, the whole process. Logan was our sales person and a better one will not be fund. I called the dealership at their opening time to see if they still had the car on their website for which they were looking. Logan confirmed it and asked when we would be by to see it. I told him we would be by mid-afternoon. Logan said he would let us know if, during the day, the car became no longer available. Early afternoon, Logan called saying a deal was in process for this car, but another one was available, exactly like the one we wanted, but in a different color. We agreed to check that one out after he texted me the details of the car. Shortly later, Logan called back, saying the deal on the original car fell through. Needless to say, we bought the original car. Logan was friendly, polite, professional, and good at all he did. Buying a car has never been "fun" for me. Logan and AutoNation Ford Jacksonville came the closest to fun I have ever experienced. Buy From AutoNation Ford Jacksonnville. Ask for Logan.

Everyone was very helpful very nice and was concerned about my issues with my vehicle my car was returned in a timely fashion a great caring staff

Great communication from Stephanie look forward to her helping me in the future. Very friendly service department love my car.

Ronny, our salesman was honest and direct. He worked with us to get a good deal and did not waste our time with sales games. I would buy a vehicle from him again. We got a good deal on our Expedition after looking at several models of this class at several dealerships before closing the deal at Autonation. Definitely the best dealership and salesman for us.

Easy to schedule appointment. Truck was taken in for oil change. Timely and quickly done. Jessica Henry was very helpful and answered all our questions. We have all our service work done here and are very pleased.

Thanks Susan Gunnell and the blond lady for making my visit effortless and to Antwan Riley the Shuttle driver with a good attitude. Thanks to the mechanic who worked on the brakes, the noise problem has been solved.

Fidel is the best and made shopping and buying a car so easy and hassle free. He knew the car and knew how to get me the best deal. I would definitely go to him again for my car needs and would tell my friends and family members about him and Autonation as well!

The Jacksonville location is an amazing experience to work with the team at automation Ford. From Jessica in the service department who knows me before I even walk in has me ready to go and provides the best customer service I have seen to Ray in parts staying on top of anything ordered and satisfying orders of parts in a timely manner. Even finance with Jake rothman is on point to help with the best offer they can provide I have beeen truly satisfied me all levels of this dealership and service department.

I cannot begin to express how happy I am with my Ford Service Customer Care Advisor, Stephanie McGuire. Without question, she is the most professional, diligent, caring, and knowledgeable customer service advisor I have every worked with, in any industry, anywhere. Auto Nation is lucky to have her, and I am very thankful to have her as my agent. She is willing to go the extra mile, she always gets my truck done on time, and her communication skills are top notch. Further, my truck is always serviced and repaired properly. The entire crew at Auto Nation Ford in Jacksonville, is doing a GREAT job. Thank You!

This was the best service for an automobile that I've had in an awfully long time great job

Fadil was a great salesman. Wasn’t pushy and worked to get me the best deal possible. 10/10 would shop for a new vehicle here again.

I only had a routine service visit, but the service was quick, easy and professional.

AutoNation always a great job with service of my Ford vehicles. They were thorough and prompt.

Recently needed my car towed for repairs. The person who assisted me saw I'd scheduled an appointment for maintenance and coordinated everything so that multiple visits were not necessary. I even received a text notification when my car was ready, a day earlier than expected. The support I received online and via phone was excellent, but upon arriving at the dealership to pickup my car, the reception was lukewarm. After entering I waited approximately five minutes before anyone spoke to me. When they did, it was to ask if I had an appointment. Next I was asked if I knew who had assisted me, and upon giving the name of the rep (who was there at this time), she did not speak up or volunteer to continue helping me. My in person experience was much different than phone but overall still a decent experience.

Service was quick and painless. As the owner of a Ford Focus, I know my car is subject to countless recalls. They checked over everything thoroughly and ensured it was safe. They replaced my battery and didn't totally break my bank account. Great customer service.

Most dealers make you feel like they have the advantage during this time of shortages, but at Autonation it still felt like I received the best deal I could.

Rini was awesome and helped to get us to a manageable number. The whole family loves the new ride!!!

Thanks again for the best car-buying experience we've ever had, Rini!!!

It was awesome my 1st new car my wife couldn't have picked a better place . To buy it from service was awesome 👌.

Phenomenal job and experience with the oil change.

Awesome job !!

Efficient, friendly and knowledgeable. What more could you ask for in a dealership?

Recently purchased a new Expedition at AutoNation Jacksonville and had a great experience. It was no hassle, very transparent and fair, and no pressure. Between my initial stop at the dealership and when I came to close the deal, my salesman Fadil prepared the paperwork and got ready, so that it was a quick experience with the paperwork. I would definitely recommend Fadil and AutoNation.

Jessica Henry was fantastic. She gave me prompt, detailed information on my visit and the necessary service. She followed up and even sent an email with the info. The labor costs at Ford always seem to be excessive. I trust them to do the work, but it comes with a heavy cost.

This was by far the most relaxing auto purchase experience ever! We went in for a particular vehicle, which they had pulled up right in front for our convenience. We decided to buy and were in and out of the dealership within 3 hours. The offer was fair, the trade-in value was outstanding, and the entire experience was the best we've ever experienced. All staff from the Manager to the Salesman to the Finance Team were incredibly friendly and helpful. Our new car was thoroughly explained to us, as were each detail in the contract. Great experience and I highly recommend this dealership and wonderful group of people!!!

Service Representative, Susan Grummel, was very helpful, informative and knowledgeable of th problem. Handled in very efficient manner

Susan was wonderful. She was able to keep me updated while my car was being worked on. The repairs took about how long she expected, even with delays in gathering parts. She was able to get the part from another dealership in town instead of having me wait for a back-ordered part (which, shipping issues isn't something she or you could fix anyway). She even looked for a rental for me since my car was there for about a week. While I didn't get one due to availability issues, she took the time to look for me, which previously advisors (at other locations) have not even offered. She made the experience as pleasant as possible. She was able to make jokes with me while dealing with a stressful week-and-a-half of not having my car. It was truly a pleasure. I usually go to Coggin Ford off Atlantic Blvd. because it's closer to my office and my house, but your shop had an appointment within 2 days instead of 3+ weeks. That kind of availability is invaluable when your primary vehicle is out of commission. I truly cannot sing Susan's praises enough. She was an absolute pleasure to work with.

Great experience. No haggle price. Fantastic experience.

So about 2 1/2 years ago I bought a 2013 Volkswagen CC from this Ford dealership they offered me no warranty so I was skeptical and then the last 2 1/2 years I had to replace the engine I had to replace the transmission I had to replace the timing chain the water pump and much more on what you call a lemon of a car that I bought for 12,000 I added another 10,000 in mechanical work I would never recommend anyone to buy a vehicle that is used from this dealership

Stephanie was very helpful and car was ready early

Great place, outstanding team. I love my Ford Fusion Energi's more than 40 MPG!

sales staff, polite and professional my sales rep was excellent .

Jessica checked me in as expected. Later arranged for my dropped off at my house. Greatly appreciated. However, the technician working on my car did terrible job for failure to put back everything. Less than 24 hours, I returned the car to be fixed again. I am still waiting for Jessica to call me for the new part. This is 3rd time after maintenance something will showed up in the dashboard only to be told that it's minor fix.

I set up an appointment for an oil change and tire rotation with AutoNation Ford and Stephanie my advisor while there. It went so smoothly right on time and I waited in the lounge in comfortable chairs with my book. The service was done quickly and I paid , and was on my way back home.

From start to finish it was a great experience. We look forward to a long relationship with Auto Nation Ford. Chris in Sales was the real deal and was great to work with.

Answered the phone quickly. Found and ordered the parts I needed quickly. Adam in parts was great as was Stephanie in service. Everyone was polite and efficient. Great job folks!

I went here to buy a new Ford Escape. The dealership is one of the worst I have dealt with in many years. Customer service doesn’t mean Crap to them. I was told when I bought the car, it came equipped with Sirius Radio. It wasn’t but we didn’t find that out until after the sale. I asked Management what they could do to solve the problem and they offered hot air balloons DONT DO BUSINESS WITH THEM

Took my car in for coolant level issue and a valve cover gasket leak. The Cost to repair a heater hose leak and replace one valve cover gasket was almost $2000 which is ridiculous not to mention what they call a tuneup is just replacing 4 $5 spark plugs for $215. And they charge me $168 just for diagnostic fees. Yuck ? Don?t ever go there for service.

Waited for 2.5 hours for an oil change with an appointment. Ridiculous.

Christopher went above and beyond to make sure I was happy throughout the entire process of selling my truck! Keep up the good work Christopher and I will be a returning customer in the near future 😊

fast service, friendly staff

Christopher went above and beyond to make sure I was happy throughout the entire process of selling my truck!

Stephanie took great care of me and my Ford F-150. AutoNation Ford Jacksonville is my dealership and service department of choice.

Good experience buying new car. Everyone involved were helpful.

Rini and Kyle made my visit / experience a pleasant one. Got the F150 I wanted and the price was spot on with the Market value. I will use them again for my next purchase. Great job guys!!!

Had a rattle in the back of the car when going over bumps that I couldn?t locate. Stephanie made me an appointment and got me in, in a timely manner. Took it in and was taken home by their shuttle. Stephanie called me a few hours later and said the car was ready to be picked up. Awesome service, took the car in clean and got it back clean. Problem solved ?

Excellent Service Experience. Stephanie was courteous and professional. When I got my cost estimate I didn't feel like they were trying to gouge me. Repair quality was excellent!

My service adviser Jessica did a great job getting my service completed as scheduled

Good Job. Timely Service and courtesy. Overall good dealership

Easy schedule. On time. Communicated promptly when service was complete.

It all started off good and ended bad. I came back to put the 3k I put down because I had to get a different car. I was told I could come back and get it no problem. I got there at 6 they close at 9 and then because I wanted to go to a different dealership they tried to push me to getting a pre approval through them instead and I already had it all lined up already. Then I was told I couldn’t get my back till Monday and it was Friday I’m in a time crunch for a car. And I got very upset as anyone would and the manager was yelling at me and telling me to watch my self and all this. There was 13 people in the building and no one could get me my hard earned money back. And the manager followed me outside with his lip trembling saying that I was annoying him terrible practices and a sham

I have been trying to get a protection plan canceled after I traded my Explorer since the end of Feb. I have called and calls are not returned. Have visited the showroom and was told that it will be taken care back in mid April. As of two days ago policy is still active after cancelling 13 weeks ago. Went to the showroom again today and was told that the person I needed to see Robert DeLarouge was busy but I could wait. After 15 minutes I asked t see anyone in management and was told they were all busy and would not be able to see me. Terrible customer service would never recommend to buy from here. Service Department is wonderful but the folks in the showroom have terrible customer service skills.

Jessica in the Service Department provided outstanding customer service. Super friendly and super helpful! Got me in and out same day with A/C issues. Ask for Jessica!

Purchased a new F-150 Powerboost Hybrid, been buying from this dealership for 30+ years, many cars & trucks over the years, salesmen, staff and servicing always friendly & willing to go the extra mile to help. Purchasing this truck was easy, waiting for it to come in was the hardest part, Rini Schepen, my salesman, was excellent, explained everything about this new Hybrid truck, he made this purchase easy. oh yeah, can't forget Doug Lawrence, he also helped with making this purchase, had'nt seen him in a few years, glad he's back on the team. Financing was the fastest i've done in all the years of buying vehicles. Excellent dealership!!!

Outstanding sales and service. I highly recommend having your vehicle services here

Great Job! Thank you Jessica your team did a great job on my truck!

Quick and simple very friendly

If you go, ASK FOR KYLE!!! By far the most professional sales rep I’ve ever encountered. Not only does he take his job seriously but he genuinely cares about the consumer. Long story short him and I were in contact for about 4 months trying to find a new F-150. Due to the shortage on these beee trucks they were hard to come by, but Kyle never gave up on me nor did he give up on the search and thanks to him and the team he has I was able to take home my 2021 F-150. If I could I would give more than a 5 star rating to just him alone.

We had a great experience buying our new Ford Edge at AutoNation Ford Jacksonville. Noel, our sales consultant did an excellent job of walking us through the various options and facilitating the trade-in and purchase.

We had a great experience buying our new Ford Edge at AutoNation Ford Jacksonville. Noel, our sales consultant did an excellent job of walking us through the various options and facilitating the trade-in and purchase.

The service was great. The website failed to change my appointment as I requested, but I was taken in anyway and with a smile. I have been a customer for years, my service person retired and Susan G. is my service person, but she was not there for this "appointment." This just goes to show you the service department is wonderful.

Very efficient drop off and pickup. Stephanie was professional and friendly.

I live in Tampa and did the transaction over the phone and online. The car I bought had very low miles and had a lot of special features that I couldn't find anywhere else. Today's online tools make these transactions a lot easier. I sold my car locally to a dealer with a Kelley Blue Book cash offer. I had been approved with a bank that was one of the dealerships banking partners so financing was very easy. We rented a one-way car, drove up the night before and stayed at the beach. We made a special occaision out of the trip. The next morning we met our salesman at the dealership, they had had the car prepped and ready to go. We test drove the car, it was everything we were promised. We then went into the finance office, this is the good part, the deal was exactly what we had discussed on the phone and in our emails. I had my cashiers check for the down payment and the out the door price is what we had agreed to before I drove up. Not a penny more, no upselling no hassles, no problems. Just a very smooth, seamless transaction. I would buy from this dealership again.

Jessica was warm , knowledgeable and fast at communicating as well as returning phone calls.

Our experience with AutoNation Ford Jacksonville was excellent. My son needed a new vehicle, and our sales consultant Chris Phillips made the buying process very easy.

Whatever you do, do not trade in your car. They are experts in the art of low balling people. They want to steal your trade. Just walk away folks..

Everybody treated me great at this dealer including salesman Noel Garza.

Stephanie was awesome. Professional, Handle the issue I created without question. I have been taking my F150 to AutoNation‘s for three years. Would not consider taking it anywhere else. My truck is out of warranty and I will still take it to other nations. They are the best Thank you

Great experience getting my Bronco Sport. Myka English is fantastic! Super friendly and helpful even after you drive off the lot.

Got my car there about a year ago. Horrible customer service. No one knows what they are doing. Spoke to several different people and they all told me different things. I have my car under warranty but was told they didn’t want to work on it because it’s not a Ford but didn’t tell me where to go that’s under the warranty I purchased through them. Made appointments and wasted time going to only be turned away again. When you walk in you stand there and wait before anyone even acknowledges you. Rude and Horrible customer service. Worst experience I’ve ever had anywhere.

I scheduled in advance for the routine Maintenance Plan oil change and wheel rotation. In addition, my truck had two "Faults" displayed in my dash that needed to be checked and cleared, that information was also given when I made the appointment. I arrived at the Service Center, no one came out to greet me at my truck. I had to walk in and announce my arrival for my appointment. This is the only dealership service center that I've been to that no one comes out to greet you. Almost 2 hours later, someone comes to me in the customer lounge area to tell me that my truck was ready, but there is "some bad news". The oil change and wheel rotation were done, but they were unable to diagnose the two displayed "Faults" because their equipment wasn't working. So basically, it took them almost 2 hours to change oil and rotate wheels with a scheduled appointment. No one bothered to come tell me in advance that the equipment wasn't working for the "Faults". On top of that, no car wash was offered, nor did they attempt to vacuum out my truck as part of the service. Other dealerships offer that, why doesn't your dealership offer that? I had to leave with the 2 "Faults" still being displayed. I live a good distance from your dealership. I drove pass 2 other dealerships to get to yours. What a very disappointing experience, total "Lack of Service".

Went in for an oil change. Jessica Henry was very helpful , friendly and informative !

Terry Leonard is fantastic to work with! I’ve bought about 10 vehicles from Autonation Ford. Both personal and for our business. Will continue to use them for our vehicle needs.

Bought my car there 2 yrs ago Have had great service with oil changes ect.

Fadil was very helpful and professional in the sale and trade in of my Truck.

Brought my coupon in for $39.99 "Works" (Oli change /Tire Rotation). Upon completion the bill came to $69.51. I was told they don't offer the Works Package anymore. I received the coupon in the mail the previous week and an email the night before the appointment with the same coupon with the Auto Nation Header. Stephanie was pleasant trying to deal with this issue. I was refunded the difference after asking to speak with the service manager. Also, my SUV had a muddy foot print on the door and the jam and greasy palm prints on the hood.

I brought my Edge in for Service with a Check Engine Light and a Water Sound. The Engine had to be replaced under warranty. The Facility completed the repairs ahead of schedule. Thanks to all involved.

Very professional service! No long waiting and very nice people

Made a trip a few times to get information about buying a lease. Spoke to the manager and leasing manager. The day I actually came in to take care of business was horrible. I had to wait for a sales person as he went to get them water. Then I was being charged for a tag that we had and transferred when we got the least. I told them at the beginning that I want to go through Vy Star, he promised a better rate. So something that should have taken an hours took four hours. Then they came back with a deal from VyStar. The business manager treated me like he was doing me a favor. The sales person stayed out most of the time as I was not happy. Still waiting for the registration they promised the day after I would NOT recommend this Ford as they was no incentives and the customer service was not good. The General Manager I met prior to this day walked by me with our even saying Hi. Even if he did not remember who I was that is a common courtesy. Reminds me of the service department where Stephanie had a sign that states her ultimate goal is good customer service. She ignored me for five minutes then when she tried to help she could not find the appointment. She was rude and did not even look me in the face. I said if I was a docent color she would treat me better like the customer before me. She starting attacking me and I asked for another person. The neat person, a young African American lady was nice and pull up the information right away. The next day we were running late so she enabled me to pick up the car after hours. She was customer focused. It’s hard to believe that in a pandemic when few people are making the effort to actually go to a car dealer is treated so badly. There was no incentive or discount. Only an extension on the current lease. I still got charged a car tag fee though less. Paul Pilblad an ex employee recommended you and even spoke to the managers Unhappy customer.

Fast, friendly and courteous

Susan is a good service advisor. It was helpful to have transportation you provided to get me home.

Was diagnosed, parts ordered, parts came in Vehicle fixed all within a week!! Great Job !! Thx Autonation & service agent Jessica..

Terry is an outstanding employee. Very knowledgeable, honest, and easy to talk to. He has sold us our 2 most recent vehicles. We would highly recommend him to friends and family!

Ugene was great. He asked for my list of wants and hit 5/6 and at a great price!! I was stunned!! The overall service was great. I would definitely recommend and return.

Did a good job on tinting my truck windows. I would let others know about AutoNation, and how great services that they have to offer to customers in the sales department and the service department the workers are just so polite and professional. There are a lot of places that are not professional in what they suppose to do and offer to customers.

Salesperson Jorell was very helpful. Highly recommend AutoNation and ask for Jorell!

Car repaired perfectly

I didn?t have an appointment, but Jessica made it happen for me. I was in and out without a long wait. Jessica was Awesome!

Excellent job on installation. The service person Jessica was very courteous and kept me well informed on what was going on.

The service advisor was very helpful and the maintenance was finished well within the time frame he quoted.

I was met by a very intelligent young lady ( Jessica Henry) who set up a schedule to bring in my truck. She then tells me that what I was asking for was under warranty. As my truck was being worked on, she found me in the waiting room and told me that my truck was almost complete and when it was, she brought the paperwork to me and explained ever detail. She then walked me to my truck which was parked near the maintenance facility. This is what I call personal service.

Very very helpful. Only dealer I visited that worked so hard to find the new truck to fit our needs and desires.

All went smooth and on time. Professional and friendly staff. I just had oil change

Kevin answered all my questions. Service was quick! Good experience.

This would be my second vehicle purchase from AutoNation. One take away from the experience would be that what you see is what you get, no hidden schemes, costs, or fees. The employees at AutoNation of Jacksonville were straight forward from the get go. Initially, I visited AutoNation of Jacksonville with the intention of just looking at a new 2021 F150. However, feeling like I was getting such a spectacular deal, I ended up purchasing a beautiful loaded Lead Foot Gray XLT F150!

I have complete confidence in my service advisor, Susan Gunnell, and she keeps me informed every step of the way.

Jessica Henry is THE BEST service advisor out there! She goes above and beyond every time making me feel like I’m the only customer they have.

Excellent dealership- Service department Stephanie is a joy to work with-

Great experience. The sales rep was really helpful...

Have been using AutoNation to service my F150 and they?ve been very fair with pricing and service.

Stranded late in the day and they got me back on the road within several hours . Just great service and facilities.

I had a great experience with car buying process. Jorell Johnson was able to find the perfect car for me and my family. Although it was not on the lot , he asked me what I wanted in a vehicle and delivered on that and even more. I would definitely recommend AutoNation. It is the best car buying experience I have ever had.

Great services. Very professional. Clean and very organized place. Follow covid protocols

The service manager and the service department staff of Stephanie and Wanda are true to their word. Their integrity is much appreciated. It is refreshing to find a dealership service department that follows through on what they commit to. Well done. Thank you

Very good customer service ❤️

I picked up my new 2021 Ford F150 Platinum Hybrid March 8th nd love it!! The dealership treated me wonderfully and my salesman Randy Hubbard was a true professional.

The repairs were done in a timely manners. The service team were helpful.

This was one of the best car buying experiences of my life. Noel our salesman was perfect in every way. He was low key and very knowledgeable on our car. He couldn’t have been better. His sales manager Jacob was also very helpful and very nice. Neither had the typical traits of a car salesman that we encountered at many of the other dealerships. And the dreaded finance guy was exceptional. Robert was like a good next door neighbor. He was there to help us and didn’t try to push options on us. He was very comfortable to work with just like Noel and Jacob. We gladly sing their praises.

Made an appointment for 11:30 on a Saturday for a battery and alternator check. At check in they stated my car probably would not be seen that day. After many back and forth conversations I walked out without my car getting checked. I will never go back.

Took my 2020 Ford F - 150 in for its first Oil Change and Tire Rotation. The service desk told me about 1hour to 1.5 hours. By the time I finished my complementary Coffee? I look up and the truck is complete.

Customer service was excellent, she provided me all the information i needed to know when needed so contact was there from beginning to end. I wish they would at wash my car after it had been in the shop for days.

Kevin was absolutely amazing. Polite. Respectful. Helpful knowledgeable

Service department was great and took good care of my ongoing vehicle issue with little to no hassle. Put me in a rental until I was able to get my vehicle back. I appreciate the hospitality. Keep up the great service!

Professional, courteous, ethical....the work is done promptly and repairs with Ford parts are guaranteed for 2 years!!! 😀

I am generally not a fan of dealerships servicing my car or parting with my money for any reason . I feel AN Ford in Jacksonville has always been honest and fair with me on the multiple occasions I came in for service. The turnaround time for diagnostics is good if you expectations are reasonable. And yes, the price is high as you would expect , but they are usually right about the problem the first time, which is not generally my experience elsewhere. Out of convenience, I sometimes use them instead of my personal mechanic since I have a very used mustang. But if you really must know the problem, they figure it out.

Ease of service. Clear explanation of costs and timeframe.

Good job... a little concerned that Concierge, older gentleman moving cars, didn't have his mask in place. This concerned me. Otherwise, it was a great experience. Very friendly people. A woman offered me coffee while waiting...very nice.

Were very professional but not pushy. Made all accommodations as needed

Doug, Terry and Robert were great. Doug got me the best amount for my trade. Terry took plenty of time going over the options in my new vehicle making sure I understood the workings. Robert laid out a no hassle finance plan that stayed within my budget.

Deal was done remotely and car picked up on a Sunday, which was a first for me. Everything went smooth during the transaction. My salesman was Fadil Ababseh.

The Service Advisor ,Jezreel James was very helpful and polite and gave outstanding customer service

Had recall work done but they did not do complete work stalled 3 times next day. Ford customer care been trying to get them to get me in and complete recall

The sales representative are very friendly and they will get you into a vehicle that you might like. My experience was so awesome and amazing I really appreciate my sales representative for all he have done for getting me the truck I always wanted. Thanks Jorell.

Great experience buying my Bronco Sport! Thanks

Overall service has been great, they made the buying process simple, took my old car off me and the service package has been easy to use.

Fantastic friendly fast service!

Service was pleasant, waiting room was comfortable and clean. Explanation of charges was clear and easy to understand. We will definitely return for all our car needs . Thank you!

The service advisor(Stephanie). Was very nice and informative. She took the time to tell me what was wrong with my Ford Explorer.

I had a service problem done, it was done very fast and the customer service was great

We had an excellent experience at AutoNation! Myka knew his product and was extremely helpful. The purchase was so easy to make, and recommend you contact Myka for a great car buying experience!

I was particularly impressed when at the end of my servicing appointment, my service rep. Susan reminded me that my next appointment would be at 60,000 miles and that there are recommended things to be done, and presented me with 3 options and their cost. Having several months to prepare for this is really helpful. Thank you Susan and Auto Nation Ford!

Susan Grummel is the representative I have dealt with the past several years. She is informative, knowledgeable

Auto Nation Ford , Jacksonville, Fl ., Service Advisor 9717 Kristen L, was professional, friendly and knowledgeable in understanding my need for service. I was very satisfied with the service representative who worked on my Ford Escape 2015. He was very polite and thorough in checking the areas of my concern and serviced all to my complete satisfaction. He also suggested areas that should be checked and serviced on my next visit. The whole area was clean and the waiting area very comfortable. The cost for service was quite reasonable . I have complete trust in this Auto Nation for my auto service.

If you need any servicing done to your vehicle, I would strongly suggest finding another dealership. Had my truck for 3 weeks before any work was actually completed. Kept blaming in on shipping of parts. First shipment, part was broken, next shipment they discovered more parts needed to be ordered, then the final shipment took a week to even be received. Never was offered to pay for overnight shipping even though it is available. Service Manager is useless and several customer representatives have no clue what is covered under extended warranties or recalls issued from Ford. Stay clear of this service department!

My recent Service appointment was AWESOME, as usual. I will continue to use AutoNation..I just wish I could get them to wash and detail my truck. Easy to be a loyal Ford owner when they make it this easy.

Auto Nation puts out some beautiful automobiles! The service department is pretty prompt and very curtious!

I took my car in for it?s scheduled service because this dealership was closer than where I bought the car . I felt a difference immediately after getting the service. The only thing I would recommend is that they throw in a free wash like the other dealership does!

Susan Gunnell is the finest Customer Care Advisor I've ever worked with. She's the reason I come to this dealership. She's professional, honest, knowledgeable and delivers what she promises. If she ever leaves, I leave.

Stephanie was amazing as we went over the repairs and the oil change. Customer service is important to many as my job deals with customer service so Stephanie took the time to listen to my issue and went over my repairs. I had a very bad experience last time but everything was perfect this time. Thank you

I just had my Ford Escape in for maintenance , and was so pleased by the service of course, but also happy to see so many of the staff and customers wearing masks. I work in an Emergency Room, and we are truly seeing the effects of the rampant spread, everyday. Thanks for everyone who is wearing a mask, and slowing the spread!

Bought a used car from AutoNation Ford Jacksonville back in Sept/Oct 2020. Paid in full, and the first service for tire rotation and oil change WAS included (stated in my paperwork, my father was there with me and he remembers). Went ahead and scheduled the appointment for January 2021, I show up and they don’t have it anywhere in their system saying that it is a prepaid service. The employees were very nice and patient with me as I looked through my paperwork and found the paper that says it was paid for when we bought the car but they couldn’t accept that as proof? I live out of state and since I drove all the way there I had to pay for the service to be done. I will be contacting Customer Service and having this issue resolved, and not returning to this company for car service in the future.

Even with out a appointment they help me and treated me with respect ..

The people were nice. Antwan was courteous and made sure I got home and back. But each time I go there there is some thing or part that can't be fixed at that time and I'm asked to come back. I've given it a few shots, but each time is a bit of a let down.

Susan does a great job: she is professional and very through with what one needs.

Quality service provided by service team member Jessica.

Went in prepared to have a tire replaced, but the adviser and tech advised that they could repair it instead, saving a large amount of $. Dealership has always looked out for me like this, will always go there for service on my Ford vehicles.

Worst service experience I ever had. Nice people but truck was not ready when they said it was and they charge me to repair things that were not broken.

got in on short notice. repaired in under an hour. and out the door

I can't say enough good things about this dealership! I bought a truck there and the experience was flawless. Fadil made the buying process seamless and was with me each step of the way. I was introduced to the maintenance department and made familiar with all the dealership has to offer during and after the sale. Best buying experience I have every had!

Took my son?s 2013 Fusion Hybrid in due to an ongoing battery issue. Had previously priced the battery elsewhere, and the Ford pricing was right in line. They changed the battery, did an oil change, and tire rotation which were all needed. No extra add ons suggested, which was appreciated, as was the clear concise pricing. Service advisor Susan was great as always.

Excellent service from an already busy service department. My truck threw a engine check code and I found it to be related to a matter which did not recommend further driving. I took it in for a diagnosis to get a timeline for repairs expecting it to take days. The service writer was right on it. Got me in right away for evaluation for in about one hour for diagnosis said they could take care of it in the am and have me back in my truck the next day. More than I expected.

They get you in and out as soon as possible.

This was my first visit to AutoNation Ford Jacksonville and this will definitely be my go to location for service on my F150. The staff was pleasant and easy to deal with and Steph was a great service advisor. Very good experience.

I had an appointment for Tuesday at 11 AM I called them Tuesday evening a service representative James said he would call me back never called back I called him again he said they didn’t get a chance to look at it he knew I was from out of town and he knew I needed my truck to get back home I called them Wednesday morning he said he would call me back never called me back I drove to the dealership to find out what was up with my truck they never looked at it I took my keys and left they never said sorry about the problem they never apologized nothing I wouldn’t recommend this place to anybody they knew I was From out of town and that I needed my vehicle back to get home apparently they didn’t care

I am a customer at this Ford dealership since 2008 before it became Autonation Ford, I purchased three new cars that were always and still being serviced by this dealership. This time I was very disappointed with the service, I came in for my oil change and tire rotation on the Taurus, when I got the car back the interior was filthy with oily fingerprints, and the car was pulling hard to the right, after checking the tires none of them had the correct tire pressure of 32 PSI, the pressure varied from tire to tire, 25, 27, 28 PSI, this made the car unsafe on the highway. This not acceptable, I think it is time to look for a different dealership.

Noel Gonza Jr. Was very helpful and was the best salesman we could ask for if it wasn't for him we probably would have went somewhere else.

Stephanie is a fantastic service person. I always schedule my service with her because she makes sure that my vehicle is serviced as I requested. She always keeps me informed about anything that needs to be repaired.

Customer Service was excellent. The team was willing to work with us and negotiate a fair price. The financing process was seamless and we were out of their office quickly.

Helpfulness and courtesy of the salesmen.

Great job done by everyone I was very pleased with the quality of work that was done

The salesman Noel & John his finance helper were very gracious & considerate. I am thrilled with my new vehicle!

Good customer service but no enforcement of masks on customers inside waiting area and plenty of people sitting around without them. Employees wore them for the most part. Had to find a far place to go wait.

I purchased a Ford Edge. Best experience I’ve ever had at a dealership. They were kind and got everything I asked for done.

Very flexible and friendly service, just like always

I was looking for a F150 with my specifications and eventually one was found. I am very satisfied with my truck and the dealership.

Recently, my husband and I purchased a Platinum Max Expedition from Auto Nation Jacksonville. Our expedition was 10 years old. We had such great luck with it so we decided to purchase another one. What a great experience we had with our salesman, Jacob. We told Jacob what we were looking for and our price range, and we had Maxi within a couple of days. Financing was a breeze also. Robert was professional and very efficient. No haggling !! We also received some great rebates !! Excellent experience. I would definitely deal with Jacob and Auto Nation again!!

Very satisfied with the buying experience of my new car. Great customer service!

Very pleased with my new 2020 Ford Explorer. My sales person was wonderful. Overall I got everything I wanted/needed. Thank you

Very knowledgeable and helpful service people and technicians.

Nice customer service. They did all they could to limit the amount of my wait time. Kept me apprised of the repairs and never pressured me to buy more than what I wanted. Thanks.

Serviced my car Toyota Camry with same day service. While it was oil change and tire rotation, they identified battery had a dead cell and ordered one from nearby vendor. Miscommunication with vendor resulted in battery not being delivered in a timely manner. So Auto Nation Ford in Jax covered the oil change and tire rotation at no charge to me. That's good service

Bought a new 2020 F150 Your team is great. We had a long list of wants and must haves and they were able to make it all work. Thank you Eugene and AutoNation

Had A/C fixed. Dealer disable my auto headlights during repair and did not restore them back after the repair was done. This has happen twice at this dealer

Took my flex in for a repair and service. Stephanie and Antwan gave me great service and were very professional. I would recommend Auto Nation to anyone.

Took truck in for service with a reported issue. Was told I needed new tires. $1400 & a new set of tires later, back to the dealership with the same issue. Service manager went for a test drive & immediately identified the issue...it was not the tires.

I worked with Jessica and she was fantastic. Got my repair done in half the time that she originally estimated. Fantastic experience.

The front desk was very welcoming and provided routine updates are required. My oil change was done in a good time and they were able to diagnose my Turbo malfunction in a 2 hours. The one complaint is my engine cover was taken off and never replaced so now I have to wait for them to figure out what they did with it.

Friendly and prompt service from Stephanie and Antwan!

She addressed all my thousands little concerns promptly and quickly!

STRAIGHT FORWARD, I feel that I received a good vehicle at a great price.

They serviced my Ford Flex since New. I am happy with there work.I will keep going back for service. I would recommend them all who need Ford service.

Good experience in purchasing my F250 .Jacob our salesman was very helpful as well as every one involved in our purchase .Definitely recommend Autonation at the Avenues in Jacksonville!

The mech. Said my brakes are still good. All point inspection is important to me.

A very organized and professional company, where they will give you top dollar for your vehicle. The staff is very knowledgeable and helpful with all of their customers, focusing on their needs, especially during these trying times.

Nice people and good service

In and out just like that. Stopped in on my way back to Dallas. Great people. Great service.

Drove the new car for 2 days without tag, got the car flooded with water on floor, repair will take .keep than 30days to be completed.

Good customer service, nice facilities and prompt service. They have taken care of my care since new.

Was in the market for a new Mustang and tried most all of the Ford dealerships in the Jacksonville area...even consulted with a dealership in Orlando, St Augustine, and Katy, TX. None had what I wanted...but most importantly none of the other dealerships even acted as if they wanted my business !! Then my last ditch effort was to try the folks at AutoNation Ford Jacksonville. Big shout out to Noel Garza and the dealership manager who truly showed what it means to appreciate a customer! I ended up walking out with a new Mustang, and they got a sale along with earning my loyalty! Even my wife, who recently purchased her vehicle at another local dealership, noticed the difference in service! Thanks again AutoNation Ford!! Keep it up!

I have nothing but words of praise for the good folks over at AutoNation Ford Jacksonville! I recently visited the dealership because they were the only ones in Jacksonville who had the blacked-out Pony package color combination that I was looking for in my next Mustang. I?ve been buying cars since I was in my early 20s so I?m not easily persuaded to purchase a vehicle by a salesperson, by any means. If I encountered ANY poor customer service, rudeness, neglect by the staff, or anything where I didn?t feel appreciated as a customer, my intentions were to simply test drive the vehicle and take my business elsewhere. By the time I visited AutoNation Ford Jacksonville, I had already consulted with many of the other Ford dealerships in the Jacksonville area (Bozard, Duval, Coggin, Mike Shad, etc.) and none of the personnel at these places seemed as though they weren?t even trying to earn my business! I even spoke with Mulligan?s Ford down in Orlando and the salesperson I spoke with there just passed me off to their website and seriously did nothing else to earn my business. My last-ditch effort at even entertaining the thought of purchasing a new Mustang was to RSVP with AutoNation Ford to test drive one of their Mustangs with the exact color combination and technical specs that I wanted in my Mustang. Within a few minutes of expressing an interested online, a manager from the dealership called me on my phone to arrange a test drive. At the dealership, Noel Garza was assigned as my salesperson and I couldn?t be more satisfied! Noel is not the pushy type and did not exhibit the pushy car salesman stereotype that I?ve come to expect from my past experiences! He was very easy going and answered my questions to the best of his ability and treated me with the respect of an adult who can make his own informed decisions with him there to assist when needed! Respect like this towards their customers goes a long way with me and, long story short, I ended up walking out of that dealership with a new 2020 Mustang! The dealership manager even walked out to personally thank me for my business and expressed their continued support even after purchase should I ever need ANY assistance with my new vehicle! The finance guy was great as I had my own financing walking into the office and he never pressured me into any sort of up-selling situation. I wish I were better with remembering names, but I only recall Noel?s name so my apologies for that. My wife had recently purchased her Mustang from another dealership and commented on our way out that she wishes she had made her purchase at AutoNation Ford instead after our experience there! Kudos to AutoNation Ford Jacksonville for setting a high standard in how to treat and deal with their customers! If anyone out there is looking for a vehicle, I strongly suggest you visit AutoNation Ford FIRST and then compare the service you get with that of other dealerships!

During the visit, my service associate was Morgan. She was friendly and professional. I came in to get a tire serviced. The process was quick and professional. I felt the service department addressed the issue adequately (they didn't over diagnosed the issue!) and the charge was fair. The waiting area was very clean (important during a pandemic). My overall visit was quite pleasant. That is rare, unfortunately, with most dealership. I will recommend this dealership for sure. Thanks AutoNation for the great service.

Took in my car to get a oil change and Stephanie the service lady that helped me was amazing buy the quantity of work on my oil change and tire rotation was below standard. They didn?t reset my oil reader and they didn?t put Air in any of my tires. My tires were down to 27 PSI so I had to put my own air in.

I was in market for a new pickup truck. I have always owned Ford trucks so I went to local Ford Dealers to check their inventories. After visiting with several, I stopped at AutoNation. I met with Terry Leonard (sales Rep). We discussed my desire and looked at a few of their trucks. I picked one and started the pricing game. After another week of research on this truck, I came in and made the purchase. I believe that we came to a fair and equitable purchase price. There was no pressure. Terry did an excellent job of explaining the truck operation and was very cordial. He had the best understanding of the product than anyone else I spoke with. The complete process was very stream lined. The facility was clean and Covid-19 conscious. This was the best new car buying experience that I have had and I have bought many over the years. Thank you Terry, it was actually fun.

Brand new car. Received it with two miles. In two weeks 2000 miles are now on it. Radio went out about a week ago, brought it in for service and of course they had to order a new one! This is a brand new car, I live in this car. I suffer everyday no music, nothing. I have done a little research and this is a problem they have all the time, so its nothing new for ford. How frustrated would you be in your brand new car with no radio, with a job that requires you to almost live in it? Now my wife won't go anywhere with no music and my kids would rather walk home or ride a bus even with a pandemic going on. Also are you telling me your fresh out of 2020 escape suvs on your lot that you couldn't borrow the part. Now I will be in Georgia all day tomorrow and maybe the next day, could not adjust my plans because they couldn't even tell me when the radio was coming in. Oh goodie they get to drive all over the place tomorrow with no music yay.

Great service and customer service. Morgan worked an issue with my vehicle that was no longer covered under warranty and repaired the vehicle at no cost t me. Thanks,👍 Morgan.

Quick service, and courteous and professional desk associate (Stephanie). They also have a well stocked and maintained customer lounge to wait for your car. Not to mention the online appointment system makes picking your appointment date/time very convenient.

Very accommodating took care of everything as requested

Stephanie is an awesome service writer. She was able to work my vehicle in on a Saturday morning for oil change, tire rotation and inspection... thanks Stephanie!

We took our 2016 Mustang in for a couple of reasons. This dealer was honest in advising us that nothing definitive was found. There was no charge from Autonation as nothing beyond inspecting the auto.

There was no mention of a protocol for social distancing, vehicle sanitizing or masks. The service area for the customer is so small distancing is difficult. Employees sitting/standing behind the desk without masks or hanging on thier necks. Feet up reading their phones. Customers without masks and nothing was said. Car came back from service area with no hint of sanitizing. It just appears Autonation doesn't care at all about the current COVID 19 situation. They had always been so good overall in the past (except for a recent strut problem on a new vehicle that took multiple trips) It was eventually resolved. I dislike giving a bad review but people need to know.

Wonderful experience! Noel found the perfect vehicle for me right away?he?s very knowledgeable and made the deal seamless. I got the vehicle I wanted at the price I wanted to pay...got top dollar for my trade, as well. Everyone in the dealership was friendly and went out of their way to make me feel welcome. I recommend them for your vehicle needs!

Customer Service Advisor Stephanie McGuire (Auto Nation Ford) was professional, personable and efficient... really made this visit for door latch recall go smoothly... give her a bonus when appropriate... she more than earned it!

always have good service from the service writer to everyone doing the work the lounge is always clean and nice.

This is how car buying should be. No doubt customer service is the number one objective here. From the moment you arrive you are greeted; and treated with respect and as a priority. There are no grey area's or hidden agenda's.....they actually know what they are talking about and don't feed you lies. They BLOW Nimnicht Chevrolet out of the Water; I will never go anywhere else to purchase a vehicle or have a vehicle serviced. Thank you for making this the best car buying experience I've ever had.

Going to AutoNation was by far the smoothest car by experience my husband and I have ever had. Gave us amazing price for our trade too.

We've had an excellent salesperson named Jacob which I would highly recommend to anybody buying a vehicle.

Their selection of Rangers was great. Myka was very helpful finding the right truck. It was a little high pressure negotiating my vans trade in value with his manager, but that's not a real surprise. Overall, I recommend visiting this dealership and Myka if you're looking for a Ford.

Forgot to do one thing from the order but when I asked about it before getting my car back, they corrected it quickly.

I was looking for a Nissan Altima SR and I contacted Autonation Ford and was out in touch with Jacob Rothman. He was very professional during the whole process. I went on the website and found the one I wanted but it was in Clearwater Florida. I told Jacob and he told me that they could go get it and bring it to Jacksonville. I never felt pressured into buying a vehicle. I would definitely recommend Autonation Ford and Jacob Rothman to my friends when they are looking to buy their next vehicle

Everybody?s helpful and polite And a very clean lobby

Quick, easy, all issues address, no pushes to have the cabin filter done when I have one at my house to put in.

Mike in the Service Department. I needed a new door handle for my Ranger. Mike used the VIN to look up the exact part. It wasn't in stock, but Mike said he could get it by Tuesday. Wow! Even better, he was able to send me an invoice via email, and I completed the transaction (pre-pay) in less than a minute. It's refreshing to discover an organization in a traditional industry embrace digital processes to serve the customer. Thanks for making it easy. See you on Tuesday!

I've purchased 2 cars from this dealership and had a great experience both times. We recently brought one of those cars in for a recall and were asked if we were interested in an appraisal. Having no interest in selling our car I said "no." Myka English did the appraisal anyhow. Trust is hard to come by in the car business. It is built on integrity and treating a customer right. Today this dealership lost my trust.

Fantastic service rep. Knowledgeable. Kind and very thorough

Recently I was looking for a vehicle and contacted Pete DeVita who was very kind and put me in touch with Ronny Heaning and Bob Forgea. Ronny and Bob provided great customer service throughout the entire process. I endorse and recommend you buy your next car from AutoNation

Laura in the service department is awesome! I initially purchased my vehicle at coggin ford, and while the buying process was great, anytime I brought my car back for service there was almost always an issue. I decided to give Autonation ford’s service department a try and have received nothing but great service from them. If I’m ever in need of a new vehicle, Autonation Ford will be the first place I go to.Thank you for the awesome service Autonation Ford!

Built a truck on Ford's website then sent it to the dealer. The manager there found the truck I was looking for within the hour and had it brought up from 6hrs away for the next day. The floor salesman who helped us out was knowledgeable and pleasant and did a great job getting us taken care of. Will be back in the future for a new Bronco

I brought in my truck for a check engine light and a recall. Service was fine for the recall, but when it came to the diagnostic and quote things fell apart. The only information I was given was ?valve/transducer? with $420 for parts $470 for labor total cost $950. After talking with the manager the quote was reduced to $670 and I was given the part number that were to be replaced. Looking into the parts ($180 total) the adjusted quote now made sense, but how do you trust their estimate of labor. They were polite and professional, but it didn?t really make a difference at that point. I won?t be doing business with them again and couldn?t in good conscious recommend them.

That they give good car service they are very focused on cleanliness and making sure that your car is taken care of the right way kudos to Susan who helps me every time

Ronnie in sales is awesome and definitely helped me out! I highly recommend AutoNation ford!

Great sales and service team

My vehicle received quality service and was returned to me clean and undamaged. My service rep kept me updated on the repairs and progress.

I had to have my battery replaced. It was very busy at the dealership. However, Ms Stevens was very patient and helpful.

Jorell and all the friendly, professionals.

Ford, Jacksonville, Service Department did an excellent job with my recent oil change and check up. Because I always choose to use Ford for servicing my Ford Escape, there are no major problems with my 6-1/2 year old Ford Escape. I highly recommend this dealer.

Thank you Stephanie for being so friendly and making sure I had everything I need while my car was being service.

Laura Stevens was my service advisor. She was awesome. Thank you for excellent service!

My daughter bought a vecle from this dealership. First the car price dropped and they tried to recoup by no offereing the 90 day warranty and selling it instead. They sold her a car with problems with the air conditioner. They new the a/c was not good. They fied it enough to rive it off the lot. Bad Bad business....Don't use.

I purchased a 2019 Ford Ranger XLT. I was in for my first Service. Stephanie my Service Advisor did a great job! I highly recommend this Dealership and Service Department.

I had a professional and pleasant experience here.

Took them 10 days to get me a second key.Josh was great but his hands were tied

Good service, Jessica at philips highway autonation is nice person and she take care all my truck

yes, we had a very good experience with sales Jacob Rohtman and their warranty/dmv handler Christine.

The whole experience was quick and easy. Everybody was very helpful and friendly

they are do great. they really care about you and what's going on with your vehicle. they are the best. Stephanie is the sweetest service woman.

I want to commend Myka English for his excellent customer service that gave us a great experience purchasing our new car. Myka is honest and fair and I recommend asking for him if you are looking to purchase a new vehicle. Thanks again!

AutoNation replaced a cracked intake manifold on my Mustang. Stephanie McGuire was great arranging the appointment and recommending a tow service. Only took two days. Very happy. You would never know the car was worked on. Good job.

Great service. There were electrical issues that were handled very well.

Great deal, and a great vehicle, thank you for the deal.

Best dealership ever and Laura is the best service person there. Very friendly and honest. They always take care of me.

I bought my truck there and this was the first time I utilized the service department. They got me in on the day I called, said it would take an hour and I was back on the road in an hour as promised. Very friendly - very well done.

My car was there a day longer than expected but they really took good care of me by giving me an excellent discount.

I came in for the 54, 000 mile maintenance. I was told that the oil change and rotation of tires would be done in an hour to an hour and a half. Being a vulnerable 70 year old, I was forced to wait in their waiting room listening to Faux News with others (unmasked) that may have been infected with the COVID-19 for my service to be done. (Please Note that NO offer to pick-up my vehicle was made when I made the appointment.)There was also in addition to the oil change and tire rotation, a multi point inspection in which they found the engine air filter "needing attention" because it was dirty. I was told it would be changed at the NEXT visit (being past the Warranty) where I would have to pay for the filter. If something is "needing attention" Why are they putting it off ? I am not happy.

Every body was very helpful this time. Problem was corrected this time. Happy with the service and help of the service manager.

I needed to have my headliner repaired and Ford and AutoNation were outstanding helping work out an solution even though my Ford is 2014. My customer assistant, Laura, was the best. She assisted with some of the liaison with Ford in Detroit and getting the correct supplies here in a timely fashion especially considering the virus shutdowns. In addition, the gentleman who performs these repairs is outstanding and very talented. Thank you Laura for making this go smoothly. You are a true professional. I will take my care back to AutoNation every time!!

Took a New key fob in to have key cut and programmed for our new truck, they found an open recall and took care of that whole it was there and did a 5 point check with a couple things coming up to watch for very friendly!

I will never go back to Auto Nation Ford. They were not friendly or pleasant from the beginning. I almost did not buy the car because of their lack of friendliness. I caved in and bought the car. Doug did not even say goodbye after I finished signing and everything was done. He just walked away, which was extremely rude. Then, as I am driving home, I realize the car is almost on empty. They did not even make sure there was a full tank of gas before I left. I felt very uncomfortable and unwelcome throughout the process.

Everyone was very helpful and kind. Also had everything in place for social distancing.

They have been great from the day we bought the vehicle to any service we have brought it in for. I would definitely recommend them and I have!

Finance department refuse to supply me with copies of the changed forms that i had some issues with that was sent to the finance company I had some issue with the Horn and spare tire and it appeared to not be a concern with any one

Very timely service. Jessica was very knowledgeable and helpful

The staff were very helpful. The deal was out of this world.

I have always had on good customer service at this dealership Everyone is always been very pleasant and helpful

Nice experience! They work hard to find the vehicle I wanted. Very helpful staff would recommend them to anyone.

All went VERY well!! All the personnel involved were very knowledgeable and very friendly! WELL DONE!!

Outstanding customer service, would have been 5 stars in all , but still unable to get maps updated in my navigation. Thankfully apple car play works great and is updated daily.

I have had several opportunities to use auto nation Ford for mayor service and have always had good results. Warranty work has been done several timesAnd has been good as well as paid service

Josh has been great. Rick was also really nice and helpful.

Noah in sales is awesome and definitely helped me out! Cory in service is always on top of it! I highly recommend AutoNation ford!

I made an appointment by the Ford Pass app and it will be the last time. It’s not user friendly. It took me three times to make the appointment. When I got there the appt was not made but they were able to take my truck.

This was my first visit to this dealership. I found the reps most friendly and helpful. My rep was Jessica and I feel she represented Autonation in a most courteous and professional manner. I will most definitely use this dealership again.

I have an outstanding service assistant. Laura is perfect!! Knowledgeable and customer focused.

Prompt and professional service. Friendly staff.

I made an appointment for 4 pm came early and 2 hours later still here. If this was the first time this happened I wouldn’t care but every single time I come here it’s 2 to 3 hours for an oil change Thai is ridiculous. So if you schedule an appointment here be prepared to wait at least 2 hours!

First time taking my F150 here and was pleasantly pleased with the service, atmosphere, and prices. Will be back. Thanks ANF!

I recently bought a Ford Taurus and I had a great experience. David Bruton made everything go smooth and quick. I’d recommend him to anyone

Professionalism by the staff

A very nice no pressure car buying experience. Noah was awesome. Very painless!!!

Always ready to help and ask questions about your vehicle to ensure we are all on the same page

Thank you Ugene for the great service, Mr. Ugene helped me find a car , he is very kind and helpful so far he is one of your best salesman I have meet he really looks out for the customer and does his best to find a car you. Thanks Ugene

Service was great as it always is!! You leave knowing the job was done right.

Great place. reasonably priced. Good technicians. Been going there over 2 yrs. No complaints

Big thank you too Bob, Rich, and Doug! they were all extremely professional and attentive to what me and my family were looking for. Doug helped us find and deliver The Ford Explorer that we wanted. Bob and Rich gave me top dollar for my trade and in beat every other dealers offer. I will be shopping here for our next vehicle which should be a F150 in the future!

Bought a used Rogue that I saw on their website. The entire process was painless. Our salesman Michael was great. Best of all, there was no high pressure. Everyone we dealt with was friendly and chill. I Recommend these folks

The new service mgr that took this position Jan 2020, has no desire to keep customers, his only purpose is to line his pockets with the kickbacks he receives

Easy, quick, and most importantly they listened to what I wanted and didn't try to push anything on me!

Very nice customer service, work was done as I asked. Thank you.

sorry for the previous review it happened because of a misunderstanding. I purchased a 2015 Toyota seq from them that had both front wheel bearings bad. They have just ordered replacements for me and will install upon receipt at no cost to me. When I'm in the market for another vehicle I will go to them. THANK YOU

I just left this!!! We bought a 2015 Toyota Sequoia December 2019. Heard a noise after driving car off the lot. To make a long story short, my husband has had the car back 5 times in a month, they said they would take care of any problem, after finally driving the car yesterday, and finding the front bearings bad, the dealership now refuses to fix the problem. Five trips, cost of gas, and no repair. Buyer beware. We have bought many used cars in the past 40 years. Very bad experience. And I understand the repair manager is no longer there.

Service and repair anything needed to be repaired

The worst dealership. All departments are substandard.

Bought about 10 cars and trucks here. Service keeps bringing me back. I?ll be back again soon with my son

Customer service was prompt, courteous. Facilities were clean, comfortable.

My service Rep, Lora, was very helpful and knowledgeable

Great place to do business with!

Purchased used vehicle with 41k miles in August. Had to have work done, with no warranty. Dealer took care of issue with no questions. BLOWN AWAY...how they took care of me. Thank you AutoNation Ford, Jax FL.

Had a very good experience at Ford Autonation on Philips Highway. Ronald Heaning was a very fine salesman and made the experience painless. Answered all our questions and showed all the controls and accessories. Would highly recommend. 5 stars all around.

Ronald Heaning was very courteous, answered all questions and made the purchase of our new Ford Edge pleasurable. 5 Stars all around.

JUST PURCHASED A CAR FROM AUTO NATION AND HAVE PURCHASED SEVERAL CARS DURING MY LIFE TIME AND HAVE TO SAY THIS WAS THE BEST EXPIERENCE THAT I HAVE EVER ENCOUNTERED THESE PEOPLE GO OUT OF THEIR WAY TO INSURE THAT YOU ARE PERFECTLY SATISFIED WITH THE TRANSACTION.

Susan was very courteous and perfessonal the work on the car was done neat and fastl

Good buying experience..Salesman and Manager were top rated. They did not have the car that I wanted but within 48 hrs had my car for a test drive. The deal was reasonable and the trade in value on my old car was better than other dealers offered. I would definitely purchase another car from this dealership. The car itself exceeded my expectations...the 2020 hybrid is delivering...with all the buttons and whistles. For a cash sale the process to as long as a financed loan sale.

We are from Texas and have been traveling for over 2 months. Our car?s engine light came on and we took it into AutoNation Ford Jacksonville. Our experience from the first moment we stepped in the door was exceptional thanks to our interaction with your team member Stephanie. She immediately took ownership of our issue , our car was taken in the shop within minutes and she and the mechanic came to talk with us with half an hour of coming in. Unfortunately, we needed a new engine . Again, thanks to Stephanie we left with a rental car and a promise to have our car back in 3 weeks. She kept us informed during the repair and exceeded our expectations when it was ready in 2 instead of 3 weeks. Thank you Stephanie for turning lemons into lemonade, you are fantastic!

Serviced deparmet good communication for the costumer

As always Susan was wonderful and a great example of great customer service! I?ve been dealing with AutoNation for over 15 years and have always been pleased with the service I?ve received.

My husband and I both purchased vehicles. The price was great and Romney made our experience very enjoyable.

Took my vehicle in for its first oil change and a seat belt issue. Got done. I asked don’t you wash the vehicles when your done? I was told only if you ask for it. Ok fine. I had to bring my vehicle back, in a week for the seatbelt issue. I asked for it to be washed. After 3 hours the vehicle comes out totally wet. Windows were not washed. Look like all they did was wet it down. Now in the scheme of things that’s not a big deal, but as a first time customer, that’s an indication of the type of service they perform. I will not be back.

My family had the pleasure of meeting and purchasing a car thru Terry, super nice guy and he gave my family the time and attention I believe he would have gave his own. He made our car buying experience pleasant and it?s very possible I will purchase a second vehicle from him soon.

The whole buying experience was great, found the exact car I researched. Salesperson Mike Hutto was very accommodating and helpful. Will use Mike and AutoNation again.

Repair was quick and professional. Check was on time. Explanation of what was being done and the time required was accurate. I was very impressed.

John and the service team at Auto Nation Ford took very good care of me when I needed a new battery recently. I showed up un-announced after getting a jump start and they were very understanding and took care of me right away. My 2 plus year old battery was replaced and I was back on the road right away. They are fantastic!

Buyers beware!! I was able to go to Coggin ford and get the same vehicle for $5000 less. They were not willing to work with me and kept trying to tell me that I would need to pick out a different vehicle. I would definitely look around at other dealerships before choosing this one.

They took good care of my Shelby GT350 and had a good turnaround for the time in the shop for a common issue. Excellent service reps and great communication.

They got me in and out considering I didn?t have an appointment and they were busy. I just had an oil change on my Mustang GT but John the service tech explained a lot to me about filters etc

The AutoNation service department has been fantastic to work with and have taken great care of me and my truck so far. Stephanie always is nice to me and straight forward with me about any repairs or recommend maintenance. I couldn't ask for a better experience so far.

Very friendly staff,got an oil change and some warranty work done.Seems like a nice place to do business.

I brought my car in for a mandatory air bag recall and got my car back with the dashboard cracked and broken and they weren’t even going to tell me that they did that.

Courteous service. Excellent explanation of repairs made.

Service is fast and great

Purchased a new F-150 from Terry at Autonation Ford. He was great throughout the entire process, couldn't ask for a better salesperson. He was very knowledgeable about the truck and the various components between each model and was able to find me exactly what I was looking for.

I hunted a gentleman who sold me a car when he was working for another dealership and located him at Autonation. I explained to him what happened (car accident, insurance totaled the vehicle, but have GAP coverage). He asked me what I was looking to buy, lo and behold, there was such a vehicle on their lot. Long story short 3 hours later, I left the lot driving my new wheels. Fast, courteous service. Happy customer.

Good Service. Not A Long Wait Time. Nice Waiting Area, With Good Coffee. Ford Staff Are Very Friendly.

I've had my explorer in for 2 recalls and 2 repairs at Auto Nation on Phillips and their service department has been phenomenal each time, specifically. Laura Stevens. If you have to go in for any reason, ask for her. I just mentioned i was thinking of trading the explorer in for an F-150 and she made sure I had one for a loaner while my repairs were being completed. Best customer service, that woman deserves a raise!

Susan the service advisor went beyond what was expected of her.

Easy scheduling, offered me personal service representative

After having my previous vehicle totaled the last thing I wanted to do is have to look for another car! I stopped at Auto Nation on the spur of the moment and had one of the buying experiences ever! Both sales people I worked with, Paul & Ronny, were very helpful and took time to explain things to me when I asked. Kristine in the Finance Dept worked so hard to get me a better interest rate than I already had on a pre-approved loan. This was nothing like what I was dreading as a car buying experinence!

My experience with AutoNation has been 5-Star all of the way. The Service Department has always taken great care of our Ford vehicles. My recent purchase of a new F-150 was smooth and easy. I highly recommend AutoNation Ford on Phiilips Highway!

Customer Service Reps are friendly, courteous, and knowledgeable.

Service department is terrific. Have had Susan Grummel as my service representative for past few years. She is very knowledgeable and efficient

Laura was very courteous and friendly. It was a pleasure having her as a service manager.

very helpful and knowledgeable sales staff and no pressure sales!!!!!!!!!!! very very good!

I recommend auto nation to those people buying a truck or car go to auto nation

Service , fast and dependable! Incredible staff !