Recent Reviews from AutoNation Ford Jacksonville

I was looking for an SUV and found one on their website that I wanted. My first real and only concern was financing. I have bad credit and am trying to repair it, but it seems to take years to repair so my score is very low. I called and spoke with Rob B. about the vehicle I wanted and to see if they could help me with financing it. Rob suggested I complete their pre-approval app and explained everything to me. Apparently Autonation works with a ton of lenders and Rob gave me a glimmer of hope. I had fully expected to have to buy a car from a BHPH place and pay 3x the amount for a broken pile of junk, Rob suggested I come in for a test drive and in the mean time, he would speak with the finance department and check out my options. I want to point out that at no time did I feel pressured. Not at any point did I feel pressured or judged or looked down on, nor did I feel like a number or just another sale. I actually felt appreciated. I come from a rural small town in the midwest and the service and feeling at Autonation was more genuine than I had felt before. Anyway, I drove the SUV, decided to try to buy it and Rob made the process easy. You dont get to haggle for a preowned car at Autonation, the price is what it is. I was given a copy of the carfax report, all maintenance done to the vehicle while at the dealership, a list of completed recalls and a warranty. I was comfortable with paying the asking price, again, NO PRESSURE AT ANY TIME. The finance department was able to secure a loan for me, I did put money down which helped, and we worked out the payment amount and length of the loan. I literally sat in a chair, said yes or no, signed my name, emailed all the documents needed for the loan straight to Rob and in about an hour I was signing transfer of ownership papers while he was filling up the gas tank. The finance officer, Christine is a very nice, super efficient slayer of paperwork and all around pleasant person. She explained everything I signed or initialed and presented it to me in a nice little file at the end. The process was so easy, I dont even have to go to get new plates, they are mailing them to me. They printed out a temp tag, Rob put it on the car and handed me the keys, shook my hand and away I went. I should mention that I arrived at the dealership about 45 minutes before they were set to close. They stayed late HELPING me. They never complained, never acted disgusted, they just seemed to want to help me. Now you might be saying, "But Greg, there supposed to help you, they are providing a product and that's how they make money of course they were nice". I agree with that, but over the past years I cant be the only person that has noticed a significant decline in the quality of customer service the general public receives. So anytime I am treated with respect, treated like a customer should be treated I take notice. Autonation has something figured out here. Rob and Christine have it figured out as well.

Gregory Wells Oct 7, 2018

Shameful experience at this location, I stop by to test drive a new f150 today truck, the manager at this location failed to inform me about rebates and how financine works with the rebates. The manager gave me a purchase price sheet , I was ok with the price and ready to purchase the vehicle but the interest rate was 3.99% so I decided to give a call to my bank to see what interest they will give me,to my surprise they gave me 2.99% so I collected the check From my bank to pay for the truck . The moment I said to the manager that I have my own finance, things got ugly the manager got very upset and unprofessional about the fact that I had my own financing in place he assumed I was going to finance with them witch was a lie, I did not commit to a financing option at that time and I said I might do it if the rates are ok for me, then he turn around and left me with my check in hand .I’m a business owner and I will never turn my back on my customer and leave becuse The costumer did not make me a profit that I was counting on, I can understand that the dealer need to meet a number criteria to make it profitable to do business, I was not informed correctly how the rebates work with the dealer financing I was just given a purchase number to buy the vehicle and that was it, I have call another dealer in Orlando to request information on the same vehicle about $1000 dollars cheaper and the person how talk to me on the phone explain it correctly the way that the rebates work, they apply all the rebates to the advertised price and then see if you qualify for it base on financing option an so on, they took the time to explain that if you have your own financing you will lose about $1500 dollars of rebates, my problem is that if you as a professional manager see the situation just take few minutes to explain it to me and I’m pretty sure I would understand and proceed with the in house financing and then refinance later with my bank, because of this person reaction the company have lost a costumer an a sale.

Cristian Bobadilla Aug 2, 2018

Shameful experience at this dealer, I stop by to test drive a new f150, the manager at this location failed to inform me about rebates and how financing works with the rebates. the manager gave me a purchase the vehicle but the interest rate was 3.99% so I decided to give a call to my bank to see what interest they will give me, to my surprise they gave me 2.99% so I collected the check from my bank to pay for the truck. the moment I siad to the manager that I have my own financing things got ugly, the manager got very upset and unprofessional about the fact that I had my own financing in place, he assumed that I was going to finance with them witch was a lie, I did not commit to a financing option at that time and I said I might do it if the rates are ok for me, then he turn around and left me with my check in hand. Im a business owner and I will never turn my back on my costumers and leave because the costumer did not make me a profit that i was counting on, I can understand that the dealer need to meet a number criteria to make it profitable to do business. I was not informed correctly how the rebates work with the dealer financing I was just given a purchase number to buy the vehicle and that was it, I did call another dealer in Orlando to request information on the same vehicle about $1000 dollars cheaper and the person how talk to me ont the phone explain it correctly the way that the rebates work, they apply all the rebates to the advertised price financing and then see if you qualify for it base on financing option an so on. they took the time to explain that if you have your own financing you will loose about $1500 dollars of rebates, my problem is that if you as a professional manager see the situation just take few minutes to explain it to me and Im pretty sure i would understand and proceed with the in house financing option and then refinance later with my bank of choice , because a bad reaction the company have lost a costumer an a sale.

CRISTIAN BOBADILLA Aug 2, 2018

I took my vehicle to get it serviced on Friday May 18th. I dropped it of at 7am early I called after lunch and the service representative stated that the car was fixed and was being looked over one more time. I picked up my vehicle at 5:45pm. When the service rep brings the car around he states that he failed to check to see if the Sync 3 system was operating which it is was not. He gives me an invoice of the repair showing both issues and yet here I am with the Sync 3 system still not working and I am still not sure if they fixed the first issue on my car. So my car spent a whole day at the service center with no repairs done period. Fast forward I get a follow-up courtesy call and I explained to the lady that the issue was not resolved and that there is poor quality assurance and I have never experienced this on any vehicle I have owned at other service centers. She offers a free oil change and that she would pass the information on to the service manager…….really oil change that still does not solve my issue. I am contacted by the service manager who leaves a voice message that they can pick up the car for me and get it fixed which I call back on 5/21/2018 and speak shortly with the manager who clearly does not remember who I am and states that he would call me on 5/22/2018 in the morning. Well here I am it is 10:29am on 5/22/2018 and no call. Is this how Ford AutoNation is going to take care of their customers first you don’t check if the repairs were complete, than you tell me bring it back after it was there ALL DAY. Than contact me and offer me a free oil change like that’s going to solve my issue, then contact me again and say you will pick up my car but fail to contact me the following day to pick up my car to get the repairs done. If that is how business is done there well I will make sure to pass this information on to other folks to not do business with your service center. It is absurd that a business with the Ford name on it cannot take care of their Ford customers the right way. If I can give this business ZERO stars that is what I would do because they do not deserve a star rating. Go look at other Ford dealership service centers because you will not get the right level of service at this one. *****Update**** After posting review I got a voice message stating that the driver and Service Manager were coming to pick up the car what a coincidence. The call did not come in to close to midday which is not the same as first thing in the morning. Then it looks like they proceeded to go to my home even though I said I would be at my job hence the reason of taking my information in the first place. Now I got a generic response here on google review and the GM wants to make the experience better, here is some advice to everyone business should get it RIGHT in the first place, if you bring your car to be repaired or service it should be completed accordingly. Taking my car back to this dealership is not an option because the trust is not there and I do not trust them to take care of my vehicle when something as simple of checking up on the repairs should have occurred. FORD prides itself on service and quality well you guys dropped the ball. ******************************************************************

Josel Bonilla May 24, 2018

My husband and I have been trying to trade in both our vehicles and consolidate down to one. His truck was only negative a little bit but we knew my car was going to have issues with treading because I was under quite a bit. We had been to about 5 dealerships and turned away, so we had lost hope. We finally decided to give it one last go with AutoNation Ford, as we absolutely love the explorers! We walked in and got introduced to Brian Watson. He listened to our situation and as hesitant as he was about if they could make it happen, he still pushed through with a smile. He got our cars trade values done first and knew our goals for our new Ford Explorer. Although it took about an hour in a half of waiting to find out, they came back with an explorer that financially helped us out in the long run and had all the upgrades we had asked for. Although it was not my absolute first or second choice of color and my husband hated the color we still decided to test it out because we knew it would financially help us. Brian stayed confident the whole time that he could get us what we needed and it would financially fit our plans. The only reason why I’m giving it 4 out of 5 stars is because it was a lot of sitting and waiting. Probably a total 5 hour experience, but what car dealership isn’t that long? From every single person in autonation that came and checked on us. Helped us out, and between Brian and Sam the finance guy, they were genuine and never once lied to you, pushed you, they give you your keys back right away, they don’t try to sell you things you don’t need and overall they try to give you What fits your family financially. Even if you don’t absolutely love the color! Sam the finance guy makes the whole process smooth, and he’s got a sense of humor that not a lot of people can accept! THANK YOU AutoNation Ford for giving us a car that we can finally be financially sound in! I love it and I actually have grown to like the color!

WhitneyandJason Romanski Mar 23, 2018

After reading the reviews, this place seems have lot of positives for service, thought I would take my Edge in for service when I got here in my hometown to visit my family, my Edge have a problem with alternator after noticed battery light on, I went to AutoZone and they said it had bad alternator since I already got a new battery in less a year ago and also I got alternator replaced from Ford in out of state almost last year ago and they said I still have warranty for alternator, I brought Edge in at Autonation Ford and told them about alternator and then they said I needed a new battery, next day I got replaced new battery again and battery light was still on and when I turned the engine off and then it won't start again, had to jumped the cable on it to get started the car and I brought back to this service and told them what happened and I dropped it off at there since it won't start again and they said they were booked out for a day. Next day they called my brother for me since I'm deaf which they can communicated with him for me, said yes alternator is bad and said it would be ready next day and it wasn't ready after four days which is nearly a week because they said they broke one of parts, radiator and had to order and replaced it. When they called us before that they told us part of Edge has been recalled, fuel tank that they were gonna replaced it but didn't replaced it yet on time since they broke radiator which delayed, made me waited for car to be ready and no car for almost a week. I find it very disappointed, no loaner car, no offers from them and no apologies from them when they said they broke part and said it's their fault. When my brother and I went there to pick the car up and my brother told me he overheard the mechanic guy told salesman who handle my Edge, said Edge had bad wrecked and it was hard to get parts out of Edge, really? No, my Edge hasn't been in wrecked before. I hope this time they read this and understanding and try providing better service.

Jonathon Warren Aug 31, 2017

I am really thankful for all the assistance I received from Autonation Ford. Three individuals were extremely patient with all my questions and needs. They are David Bruton, Rini Schepen and John Smith. David was able to answer all my questions concerning the new Mustangs. I was without a Mustang for a little over a month. He kept me informed through the entire process with text messages and phone calls. Whenever I stopped by the dealership he was readily available. I had arrived at the dealership with a rental car and needed to return it to the rental company after I had done all the paperwork on my Mustang purchase. David took the time to follow me to the rental agency and bring me back to the dealership to pick up my car. After getting back to the dealership, David, spent a good deal of time indoctrinating me on all the features with the car, navigation, voice activation, heated/cooled seats, etc. Rini was remarkable as well. He searched the internet for the exact car I wanted. I can't say enough about the patience he had. I changed my mind a couple of times wanting more added to the car. I was first looking for a GT Premium with the performance package and magnetic color. Next I wanted to add the 50 year appearance package. Then finally I also wanted the 401A package. He was remarkable in finding the exact car I wanted. Rini also advised me that since my car had been totaled, that my insurance company would return me the cost of the sales tax on the new car. I talked to my insurance company and they will cover the tax up to $1750. That is some good information to know. John is very knowledgeable in what needs to happen in cancelling the unused extended warranty, maintenance plan, etc. When I first went to the dealership he introduced himself. I told him I had the extended warranty and maintenance plan on my totaled 2013 Mustang GT, which I bought in December 2012 from Autonation Ford on Philips Highway. He took charge of what needed to happen and made it happen. I should be receiving my refund check in the very near future. On first meeting he said he was there to help me in anyway and my satisfaction was the number one priority. My experience with Autonation Ford on Philips Highway was exemplary. I could not have asked for a better team of individuals to get me through the entire process. In my opinion, they have a well-oiled machine and it is working flawlessly. I will be telling everyone I know about the professionalism, outstanding costumer service and personal touches I received. This is my third purchase from this dealership and I look forward to more in the future.

roger313 Mar 3, 2015

My girlfriend and I walked out of a nearby dealership when the pricing didn't work out and we decided to stop in at Mike Shad Ford at the Avenues to inquire about an internet find we had printed out beforehand. We found the car from the ad ourselves and were greeted beside it by Ricardo Allen. He was nice enough to start. I explained how we'd just walked out of the other dealer and why. I made sure he understood that we'd be signing paperwork to buy a car THAT DAY as long as we didn't get jerked around - particularly regarding the sales game where they disappear for varying amounts of time just to make the customer anxious and take control of the process. He quickly got us the keys and we test drove the car. It was a fit. WE led HIM inside to start the negotiating process and there was trouble right from the start. He began the emotional tricks of making us detail the reasons we wanted a car and asking what was important to us. The kicker is he filled all this information in for us. We didn't even provide the answers. He put what he thought was important. Keep in mind that this was only an issue because we were sitting down to make an offer on a car that was already found. We weren't interested in looking at that point. He completely derailed the process with that nonsense. He then messed around with the asking price for a little while, then made it clear that he'd be bringing us a sheet with a cost analysis in just a minute. He actually disappeared and didn't come back for way too long. I couldn't believe it. The ONE thing I harped on that I didn't want happening. The ONE thing I clearly expressed I knew the sales tactic of doing. The ONE thing that had really made us feel jerked around at the last place and he did it practically right off the bat. We decided to walk out. We found him at the front desk shooting the breeze with the counter guy. No chance in heck they were discussing anything to do with my purchase. We told him thanks for his time and the counter guy asked us to hold on because he had the paperwork ready. Then he reached right down and grabbed the print out. It wasn't printing out at the time. It was already set to go. He was just delaying- no doubt about it. I glanced at the cost sheet. Higher than asking price. I just smirked and walked out. We bought a car within two hours at another place after finding a sales guy who didn't just fall off the boat. I wanted to drive back by in the car and wave at Ricardo and laugh and peel out but the good woman and self-control got the better of me. This guy might actually sell a few cars if he'd just pay attention to what people tell him.

bought_one Aug 21, 2011

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