Returning customer decided to see what can be done after the receipt of several marketing mailing and e-mails. Was greeted with kindness, and coincidentally, was assigned original salesman Doug Hastings. Not sure if he was tired or upset about working a Sunday, but from the beginning was not enthusiastic nor interested in making a sale. Submission of financing was done first, and as the answer was pending, continued to print out car stickers for non-stocked cars. Had to proactively ask to see pictures of cars that I was reading about. I finally asked if we can walk the lot to see comparable models that may be similar to what I was requesting, and with hesitancy we did. We asked to see trunk space of a Ford Fiesta, and Doug stated he would go get the key. Upon his return, he stated no lenders picked up the loan request. Although circumstances change, and I do not have as good of a credit rating as I did when I first purchased, I found it extremely unlikely that I would not get approved once again with Ford at perhaps a higher interest rate. Why would he have even submitted the package without knowing that there may be a chance? I'll tell you why, because I wouldn't settle on his offering me a basic model of a Ford Focus S with hub caps and not even asking what color preference or options. I am terribly disappointed. In 2015, my family and I purchased 4 vehicles from Autonation Ford. I will no longer be recommending this dealership, and will be pursuing another Ford dealership in town.

Quick and professional.

Small Inventory, WORST TRADE-IN OFFERS!!! Let me start first by saying that my Salesman Jacob Rothman was Outstanding. Was happy to help me with everything and anything I asked for. Even on his day off he took my calls and answered any question I had. The dealership itself is a different story, The selection felt like less than half the size of the dealership I actually purchased my Truck from, Duval Ford. Before finding the perfect truck, I made the Mistake of letting the Used Car Sales Manager quote me on my Trade-in a FORD Fusion, HUGE MISTAKE. The offer I was given was abhorrent, I actually went across the street to the Nissan dealership before going to Autonation and was offered $1400 more and that was before any haggling or negotiating. Not only was the offer Terrible, but the Manager Jay Popp felt he needed to Lecture me for what felt like an hour on how "the game" works with used cars and how I would not get a better deal. I can honestly say, after having to sit there and listen to Jay ramble on, for what felt like forever, I was completely turned off by this dealership. Jacob still worked tirelessly to help me and I truly wish I would have been able to make a deal with him. My advice for anyone looking for a good value for their trade-in to look elsewhere. The management at this dealership is the Main reason for a low rating. Duval Ford was Excellent in every aspect of the Truck buying experience.

This was the worst car buying experience ever. From me finding the vehicle to have it shipped to Jacksonville to leaving the lot. I did the legwork to find the vehicle, the car took 12 days to arrive after i was told it would be only 3-4. I only received 1 call on the status of delivery after my deposit. The salesperson in charge of my deal, was terrible in the communication department. She did nothing to satisfy me as a customer. The car arrived on a Sunday, so after arriving for my appointment on Monday, I spent 4 hours waiting for the car to be detailed. They claimed that the car was given the 100 pt inspection (I didn't believe it) and only offered me a verbal "Yea, it was done". The sales manager never made any contact with me after getting my deposit for the vehicle 12 days prior. Everybody at this dealership took a "We got our money, who cares approach". Unfortunately, I had given them a non refundable deposit, so I was going to purchase the vehicle. So yes, I have told everybody I know about my terrible experience with this dealership.

I've had two great experiences with the service department here. Ms. Susan was very helpful and accommodating as I had to wait with two kids for a recall repair. However, the sales department was very disappointing.

Go see my main man Doug I brought a 2015 Chevy Malibu she runs like a champ. The deal was super sweet.

Thank you to Dalton Reddick and the rest of the AutoNation crew, best car shopping experience since 2002, I highly recommend the experience at AutoNation Ford and Dalton made car shopping simple.

Rude Not helpful never worked on vehicle left in same spot for 4 days & charge me125 to tell me same thing i told them when it needed fixed .

Rob Busch was who I worked with. He was very kind, very professional, and provided excellent customer service. I would recommend him as well as the dealership.

I have tried twice to look at the Ford trucks and SUVs. Both times I have walked around the lot, and even sat in several unlocked vehicles. Both times in over 30 minutes I never saw a salesperson. If this is indicative of the service I would get if I bought a vehicle there that alone is reason to go elsewhere. I hear there are good deals in St Augustine. Guess they don't need my money.

Shameful experience at this location, I stop by to test drive a new f150 today truck, the manager at this location failed to inform me about rebates and how financine works with the rebates. The manager gave me a purchase price sheet , I was ok with the price and ready to purchase the vehicle but the interest rate was 3.99% so I decided to give a call to my bank to see what interest they will give me,to my surprise they gave me 2.99% so I collected the check From my bank to pay for the truck . The moment I said to the manager that I have my own finance, things got ugly the manager got very upset and unprofessional about the fact that I had my own financing in place he assumed I was going to finance with them witch was a lie, I did not commit to a financing option at that time and I said I might do it if the rates are ok for me, then he turn around and left me with my check in hand .I’m a business owner and I will never turn my back on my customer and leave becuse The costumer did not make me a profit that I was counting on, I can understand that the dealer need to meet a number criteria to make it profitable to do business, I was not informed correctly how the rebates work with the dealer financing I was just given a purchase number to buy the vehicle and that was it, I have call another dealer in Orlando to request information on the same vehicle about $1000 dollars cheaper and the person how talk to me on the phone explain it correctly the way that the rebates work, they apply all the rebates to the advertised price and then see if you qualify for it base on financing option an so on, they took the time to explain that if you have your own financing you will lose about $1500 dollars of rebates, my problem is that if you as a professional manager see the situation just take few minutes to explain it to me and I’m pretty sure I would understand and proceed with the in house financing and then refinance later with my bank, because of this person reaction the company have lost a costumer an a sale.

Shameful experience at this dealer, I stop by to test drive a new f150, the manager at this location failed to inform me about rebates and how financing works with the rebates. the manager gave me a purchase the vehicle but the interest rate was 3.99% so I decided to give a call to my bank to see what interest they will give me, to my surprise they gave me 2.99% so I collected the check from my bank to pay for the truck. the moment I siad to the manager that I have my own financing things got ugly, the manager got very upset and unprofessional about the fact that I had my own financing in place, he assumed that I was going to finance with them witch was a lie, I did not commit to a financing option at that time and I said I might do it if the rates are ok for me, then he turn around and left me with my check in hand. Im a business owner and I will never turn my back on my costumers and leave because the costumer did not make me a profit that i was counting on, I can understand that the dealer need to meet a number criteria to make it profitable to do business. I was not informed correctly how the rebates work with the dealer financing I was just given a purchase number to buy the vehicle and that was it, I did call another dealer in Orlando to request information on the same vehicle about $1000 dollars cheaper and the person how talk to me ont the phone explain it correctly the way that the rebates work, they apply all the rebates to the advertised price financing and then see if you qualify for it base on financing option an so on. they took the time to explain that if you have your own financing you will loose about $1500 dollars of rebates, my problem is that if you as a professional manager see the situation just take few minutes to explain it to me and Im pretty sure i would understand and proceed with the in house financing option and then refinance later with my bank of choice , because a bad reaction the company have lost a costumer an a sale.

After taking the Van for service on a recall item, it was return not completely repair, since the parts weren't available, we had to return the vehicle and get a loner. Not a good use of my time.

Fast and professional service. The waiting area was also very clean and comfortable.

Service was fast and Susan was great

Great car buying experience. They offered the lowest price in the area. The longest part of the process was waiting for the car to be detailed, entirely worth the wait. Thanks to Shawnta and Terry for the smooth and fast purchase.

I had the pleasure of being helped by Shanta. She was very patient and informative, and a refreshing change from the pushy salespeople I've encountered during my experience at other dealerships. I would recommend.

I came in to get an oil change and tire rotation. Exceptional service with a smile.

Shawnta was awesome. I got the interest rate and price I wanted. Come see her when you buy your next car. �

Rick Davis made the buying process super easy. He was honest and up front. The car I originally came to buy did not work out but Rick was willing to work with me on finding the exact car that I wanted. The no haggle process is wonderful and I will definitely be recommending Autonation Ford to everyone. I look forward to returning there for my next vehicle purchase.

Shawnta was absolutely amazing and knowledgeable we loved the car I will tell my friends to come get there 1st car from her.

Very friendly service department. These people made me rethink my impression of Ford Delership service departments. You can tell they are intentionally working to make sure you are satisfied with the service. Nice, fast, and priced fair.

What a wonderful experience purchasing a car at Auto Nation Ford Jacksonville. No pressure, professionals, answering questions and actually listening to a customer. (What a concept) The car is great and we couldn’t be happier with the service and follow-up we have received.

Purchased a used van from Rick Davis, great service. Met sales manager Jay Popp, Chris Newton and Kile McQuillen treated us like family. Even met the Gm Brad Burnett. If you’re buying a car, truck or van this is where you should do it.

First let me say go anywhere else to save yourself $800 in dealer fees. They have a fixed price so basically if you want anything done on a vehicle you might be buying forget about it. The car I was looking at had two tires that had very little tread on them. One of the tires had a bubble in it so you know the steel cord in the tire was damaged. The only thing I convinced them to do was put on a set of wiper blades on because the ones that were on there were completely worthless. Of course after I realize they were going to charge $800 in dealer fees I told them thanks but no thanks and walked out. If you’re buying used go anywhere else because what they’re selling is junk that they are trying to flip quick and make a buck.

No used inventory and I got the feeling the guy didn't want to be there.

The folks at Auto Nation Ford in Jacksonville came through for me again. They were great with the last minute scheduling and provided quality service at a fantastic price. I am very pleased and will continue to do business with these fine folks!

AutoNation was amazing! Everyone was extremely helpful and courteous. We didn’t feel pressured at all into buying a vehicle and felt very comfortable with our experience. Thank you Jose Gomez, Doug Hastings, and Jose Saldana for all the help!! Will definitely recommend AutoNation Jacksonville to my friends and family!

Good selection of cars, staff are friendly, we were in and out with my daughters car in a couple of hours.

Shawnta was amazing and very helpful great experience

Service was great shawnta cruz was amazingly patient with us. No pressure sale. So nice

Purchased 5 vehicles very happily. I decided to purchase the maintenance & service in advance. Huge Mistake!!! After my car was totaled in December, still waiting on my reimbursement. Such a scam!! Super fast taking my money but now waiting months for my $1600. Ford has failed me.

Shawnta Cruz was awesome, made the car experience awesome buy from her

In and out fast

great knowledgable salesman and smooth, honest process

Kevin Evans and Jose Gomez were absolutely incredible to work with. They found the exact vehicle I wanted, for the exact price I wanted to pay, gave me a great deal on my trade in, and was able to purchase everything within two hours! I will definitely be buying any and all future cars from AutoNation Ford in Jacksonville and you should too!!

Great experience with Ricardo Allen. Went above and beyond what is required. A pleasure to work with.

Great service! Have bought 2 cars and both times they were great.

One of the best car buying experiences I've had in a long time. We found a used truck for my daughter. Jacob Rothman was our Sales Consultant. He did a great job, work with us to get the right financing and made the entire process a pleasure. I would definitely go back there again. Everyone in the dealership was nice, no pressure, no hassle with a reasonable price.

Ms cruz gave us great shopping experience.she went the extra mile to make sure all our needs were met . in addition Ms cruz was professional from beginning to end.

Excellent buying experience, the staff treats you with respect like a customer and not prey. No games, no gimmicks. The sales manager sent an estimate on the first email about a car I was looking at online. I couldn't get an estimate from any other dealership. In the end, the price was fair and we left happy. Best buying experience ever. Special thanks to Jose Gomez for really doing a splendid job, made me feel like I was buying a car from a friend.

I purchased a Audi A4, and on the 2nd day after I had driven the car off the lot, the engine light came on. I immediately sent an email to the salesman and advised him of my concern. He responded and we set up an appointment for the coming Monday at 7am for the car to be dropped off for service, a rental car was arranged for me along with a $50 deposit I had to pay, but I was refunded once the car was returned. I was initially told it would be two days before I got my car back, but it took a week. Once I was notified that my car was ready I returned the rental and picked up my car, as soon as I drove off the lot, the engine light came back on. I immediately turned around and showed one the salesman the light and explained what happened, I also took a picture of the light and forwarded it the salesman that helped me. Another appointment was made, I’m currently waiting for my car

Still doing a great job fixing my vehicles when needed and service people always straight forward.

Susan Gunnell is an excellent service writer. Very eager to provide the best service to her customers. There are two suggestions that I have. 1) invest in a car wash. Other Ford dealers offer this service. It is a real plus. 2) Instruct shuttle driver to take customers going to work before taking customer home. My driver toke a woman to her house prior to taking anyone to work. People going to work should be the priority.

Service went fine. Took a little longer than expected but what was a hugh disappointment was the amount of grease left on my running board, side of seat, and floor mat. I was in a hurry to leave due to a storm brewing or I would have asked AutoNation to clean up their mess. SHOE BOOTIES, RUBBER GLOVES AND PAPER FLOOR MATS should be used by the mechanics when driving the customer's car.

Great people & service @!

My service advisor Laura was awesome, kept me up to date even with delays related to parts, got the issues fixed and even some that I didnt know about. I would highly recommend getting your Ford serviced here and be sure to ask for Laura.

Tengo mucha satisfaccion con el trato y el trabajo hacia el cliente.muchisimas gracias Shawnta Cruz

We had a great experience with the saleswoman Shawn Cruz. She did an excellent job and explained and showed us everything we needed to know many thanks

All repairs were completed in a timely manner. Susan the service representative was very helpful and stayed in contact to give me updates on the progress of the service.

It was the most amazing thing may be i should give them 5 stars. I was on the lot looking a new truck and no one come out to sell me one. After about 15 minutes i just got back in my car and left. I was very surprised but the good thing is that i found the truck i want to buy now i can just shop online and get the best price. A test drive would have been good but it is not a deal breaker I really like the Ford model F150XLT with the 4 full size doors. No one does a better job when comes to trucks.

Service can't get there paper work straight. Had my truck serviced there for two years since I purchased it there. Still can't get my service contract in the system.

Well much much better then what was Shad Ford. When it was Schad better lock on to your wallet they were very shady. Now Auto Nation is a different story building has all been redone. Emplyees are super nice and willing to help. Get the feeling this dealer ship is on the road to honesty and being truthful to the customers. If I was shopping I would be very interested in dealing with Auto Nation.

I had the pleasure of working with Lance. He is a very friendly person and I particularly appreciated how upfront and honest he was with me.

I took in my 2004 F150 truck for routine maintenance yesterday, 6/7/2018 to FORD AUTO NATION on Philips Hwy, Jacksonville ,FL. My Customer Care rep was Ms. SUSAN GUNNELL. She was so awesome and courteous, she made the whole experience a delight. The dealership waiting area was huge, modern, and clean, with refreshments/TV,etc. It took under an hour to do my truck-I was impressed. So I went home and brought back my other Ford F150 truck, and they serviced that vehicle in less than 30 minutes. The cost was competetive with WALMART. I was very impressed with this dealership, and I will be coming back. ASK for SUSAN!!!!

I came into the dealership without an appointment around 4:00 pm with a battery that was on its last leg. They took the car in and ran a battery diagnostic and verified it was done. They replaced the battery, which was under warranty, sonibpaid less than quoted and was able to get some work done using their free WIFI while I ate a Little Debbie cake they provided in their comfortable customer lounge.

The dealership is nice. The staff is mostly helpful. I feel like I took a lot longer that it should have but I don't buy cars too often so what do I know.

Really bad experience never fix my car still waiting they call me they told me 6 weeks yesterday was 6 weeks even call me as a courtesy to gave me an excuse the only they always do.

Brian Watson is the man to see at AutoNation Ford Jacksonville Florida... Brian will work with you and he will do his best to get you to the price that you’re most comfortable with and I know because he helped me last year and again this year... Thank you Brian Watson!!!

I can't say enough about working with Jacob Rothman on the purchase of my new-to-me Escape. The car buying process can be extremely stressful (especially considering I was transferring everything from out of state and was new to town) but he made this process a breeze. I was actually disappointed when all the paperwork was done as that meant I couldn't work with him more. I have worked in Customer Service for many many years and he is definitely a diamond in the rough. He was quick to answer any questions and made me feel like a priority. He truly went above and beyond to meet my needs and my schedule. I can't wait to really enjoy my Certified Pre-Owned Escape! He made me feel confident with my purchase and answered all of my questions thoroughly. If I had $1,000,000 I would bring it all to buy cars with Jacob!

I can't say enough about working with Jacob Rothman on the purchase of my new-to-me Escape. The car buying process can be extremely stressful (especially considering I was transferring everything from out of state and was new to town) but he made this process a breeze. I was actually disappointed when all the paperwork was done as that meant I couldn't work with him more. I have worked in Customer Service for many many years and he is definitely a diamond in the rough. He was quick to answer any questions and made me feel like a priority. He truly went above and beyond to meet my needs and my schedule. I can't wait to really enjoy my Certified Pre-Owned Escape! He made me feel confident with my purchase and answered all of my questions thoroughly. If I had $1,000,000 I would bring it all to buy cars with Jacob!

I am very satisfied with the quality of the repairs.

I have to say the experience working with my awesome sales person Jacob was great.. Update on my car . It's been less than a week the vehicle I purchased had on 11,770 miles on it .we noticed the tires on the front where worn in the center i message the GM he told me they inspected the tires..Well it's the alignment and the two front tires. he sends me a email with a so called inspection doesn't match the jeep dealerships inspection..Also claims although he can't pay for the tires he will reimburse me the alignment.. I have his email.i asked questions prior to purchase of the vehicle I'm not a idiot. I don't like lies.

I took my vehicle to get it serviced on Friday May 18th. I dropped it of at 7am early I called after lunch and the service representative stated that the car was fixed and was being looked over one more time. I picked up my vehicle at 5:45pm. When the service rep brings the car around he states that he failed to check to see if the Sync 3 system was operating which it is was not. He gives me an invoice of the repair showing both issues and yet here I am with the Sync 3 system still not working and I am still not sure if they fixed the first issue on my car. So my car spent a whole day at the service center with no repairs done period. Fast forward I get a follow-up courtesy call and I explained to the lady that the issue was not resolved and that there is poor quality assurance and I have never experienced this on any vehicle I have owned at other service centers. She offers a free oil change and that she would pass the information on to the service manager…….really oil change that still does not solve my issue. I am contacted by the service manager who leaves a voice message that they can pick up the car for me and get it fixed which I call back on 5/21/2018 and speak shortly with the manager who clearly does not remember who I am and states that he would call me on 5/22/2018 in the morning. Well here I am it is 10:29am on 5/22/2018 and no call. Is this how Ford AutoNation is going to take care of their customers first you don’t check if the repairs were complete, than you tell me bring it back after it was there ALL DAY. Than contact me and offer me a free oil change like that’s going to solve my issue, then contact me again and say you will pick up my car but fail to contact me the following day to pick up my car to get the repairs done. If that is how business is done there well I will make sure to pass this information on to other folks to not do business with your service center. It is absurd that a business with the Ford name on it cannot take care of their Ford customers the right way. If I can give this business ZERO stars that is what I would do because they do not deserve a star rating. Go look at other Ford dealership service centers because you will not get the right level of service at this one. *****Update**** After posting review I got a voice message stating that the driver and Service Manager were coming to pick up the car what a coincidence. The call did not come in to close to midday which is not the same as first thing in the morning. Then it looks like they proceeded to go to my home even though I said I would be at my job hence the reason of taking my information in the first place. Now I got a generic response here on google review and the GM wants to make the experience better, here is some advice to everyone business should get it RIGHT in the first place, if you bring your car to be repaired or service it should be completed accordingly. Taking my car back to this dealership is not an option because the trust is not there and I do not trust them to take care of my vehicle when something as simple of checking up on the repairs should have occurred. FORD prides itself on service and quality well you guys dropped the ball. ******************************************************************

Found the perfect Pre owned laser blue Mini Cooper at Autonation Ford. Beautiful showroom. Polite, Professional, Knowledgeable staff. Stress free purchase! Would purchase from again.

Fantastic experience. This is the second car we have purchased from AutoNation Ford in Jacksonville and each time they make the buying process painless. They will treat you like family and go out of the way in customer service. Ask for Mike Hutto, he is knowledgeable and will work to get you in the car you want.

Jacob Rothman was super helpful in answering all of my many questions and ensuring we got everything taken care of. Christian was great to provide other alternatives and solutions. Great team of folks. Thank you both!

We will NEVER do business with AutoNation Ford Jacksonville or any AutoNation dealer after our experience tonight.As my wife and I were in the process of working numbers and buying a new car, OUR OWN SALESPERSON (I believe his name was Jacob) TOOK OUR new car (the one we were in the process of buying) on a TEST DRIVE with another person WHILE WE WERE SITTING THERE WAITING FOR LIKE 30 MINUTES for the numbers on the deal. (Supposedly they had an appointment but failed to cancel it when we started doing the deal) So needless to say, we walked out and will NEVER EVER deal with them again. Not to mention the General Manager tried to defend what he did and when we approached the salesperson for explanation, he was smiling and laughing at our ordeal. We then explained to the current couple who was test driving it what they did (it wasn’t their fault at all). Talk about completely unethical AND unprofessional.

Do not EVER do any business with AutoNation Ford Jacksonville. As my husband and I were in the process of working numbers and buying a car, OUR OWN SALESPERSON (name was Jacob?) TOOK OUR car (the one we were in the process of buying) on a TEST DRIVE with another person WHILE WE WERE SITTING THERE WAITING FOR LIKE 30 MINUTES for the numbers on the deal. (Supposedly they had an appointment but failed to cancel it when we started doing the deal) So needless to say, we walked out and will NEVER EVER deal with them again. Not to mention the General Manager tried to defend what he did and when we approached the salesperson, he was smiling and laughing at our ordeal when we approached him as he was with the other couple outside. Talk about completely unethical AND unprofessional and we will be expressing our disappointment to the corporate office.

We couldn’t have asked for a better experience with Autonation Ford! From our initial interest in the car we wanted, I was always in communication with Christian. Unfortunately he was out when we came to give the car a test drive and ended up buying it. However, David made the experience stress free. We really enjoyed our time and conversations with David! Kudos to the whole place for a such a lovely car buying experience. �

Shawnta Cruz was great. Helped us look at Ford F-150

Sam is the man. Took great care of me and even picked me up from my house. BEST SALESMAN AROUND!!!

This group is not honest. Auto Nation sold a car out from under me once they found out I was paying cash. Thumbs down!

Very easy experience. No pressure, no hassle buying. Very knowledgeable salesmen. Beautiful new buildings and facilities. Quick and painless transaction. Great price on the used F-150 I purchased. I would definitely recommend this dealer to my friends and family.

The finance director whatever her title is. Was no help what so ever! Very rude and irresponsible with handling our accounts with autonation Ford. We waited 3 weeks for an email from her just to sign a document through email and it never came. So we went up there and sat in that waiting for for 3 hours!! She did not acknowledge us what's so ever and sent other people to ask us questions instead of coming out and apologizing herself. The way that situation was handled was highly unprofessional and she is irresponsible with your accounts, forewarning.

Great customer service with Shawnta Cruz!! Good experience and had the truck we wanted!

Good service no pushy sales people

Great dealership. No hassle. No pressure. Will definitely buy from them again.

They always go above and beyond, my husband and I have used them for each car we have purchased and they make sure to take care of us. Ricardo is one of the best guys to deal with there, he always definitely goes above and beyond which is why we go to him personally for any of our car needs. Thank you Ricardo for being the absolute best!

The manager was VERY RUDE and UNPROFESSIONAL. I didn’t know there was only ONE KEY. The manager said I could PAY THEM TO MAKE ME A 2ND key! I REFUSE to pay THEM to make me another KEY! I’ll pay SOMEONE ELSE to make me a second key! Rick was amazing with handling everything else. I will NOT RECOMMEND THIS DEALERSHIP to anyone.

Great store to both purchase and to have your vehicle serviced

Couldn't get me a rental vehicle while they worked on my wife's car. I didn't even want it for free. Coggin Toyota sent a shuttle to pick me up and gave me a rental instead.

Susan was very helpful and listened to my requests

I traded in my Mustang for a new car with Sam Koran who was a pleasure to work with. Thanks for the good service!

Pleasant waiting area, friendly helpful employees and accommodating personnel.

Everyone was so nice, and I didn’t feel pressured to buy.

Told me exactly what was needed, how much it would cost, and how long it would take. Completed the work quicker than estimated, did it with a smile, and had a really nice customer waiting lounge in which to bide my time. Looking forward to buying my new car at this dealer this fall when my current lease expires.

We bought our new 2018 Edge and dealt with Samuel. He was very helpful and found us The perfect one. The whole experience was a pleasure and we will do business there again.

Very friendly staff, and clean location with lots of options, the gentlemen Terry was very friendly, knowledgeable, and patient while helping me look at vehicles, while some very generous offers were given I decided to put my car search on hold due to personal reasons. When decide to return, I will definitely request Terry once again as he made me feel comfortable and not pressured into anything. Thanks again!

My husband and I received excellent service from AutoNation Ford last week. We had the unfortunate timing of having to have both our vehicles in the shop at the same time yet our experience couldn't have been more positive. Our service advisor, Laura went ABOVE AND BEYOND for us and even personally delivered one of our vehicles back to our home after service was completed. We will be returning to AutoNation Ford for all of our future service.

One of the best car buying experiences I have ever had!

Jose and Sam are great. They were very patient with us before and after the sale. We went to about 6-7 different car dealers and these 2 are by far the best sales team/people we came across. We couldn't be happier and certainly appreciate them and there hard work! Thanks again guys!

they are only interested in the sale. Bought a car there in May and at 16,000 miles the check engine light came on. Was told I would have to wait 8 days to have it checked out. What a totally crappy service department. So here's an update. After having left this review I received a call from there internet monitoring Department. The lady listen to my story apologized and expressed extreme empathy and told me she would have the service manager or the general manager of the store call me that was 3 months ago and my phone has not rang. Don't make the mistake of buying the car from this dealership

I was extremely pleased with the service we received. I reserved the car online and it was ready to see upon arrival. The whole process was quick and painless..

I bought my 5th Ford Explorer, 2018 Limited, on April 8th, 2018. Jose Gomez was very courteous and accommodating. Made the experience very pleasant along with the other dealership staff who were involved. I highly recommend Jose and the dealership. Tom

Hi everyone, I just got a car from Autonation Ford and the help from the crew was very helpful and friendly specially my seller Samuel Koran he’s very kind and no games very helpful and great attitude. I will recommend to checkout guys will not get disappointed.

I purchased a 2010 Genesis from AutoNation Ford on a Wednesday. Salesman and manager we're very easy to work with. On Friday, I called and asked if they would fix 2 issues I didn't notice upon purchase: brakes and alignment. After consultation with someone, the service rep said yes. However, when I arrived that rep wasn't there, and they said no. I didn't get upset, just decided to wait until original rep came back. But the dealer called back after the rejection and said they would fix it so I made a new appt. Everything is good now, so I recommend patience.

Laura had me in and out, went the extra mile to ensure I made it out in time to hit another appointment. Pleasant. Efficient. Nice waiting area. What more could you ask for?

They are always great in the service / part department

Rick Davis made it quick and easy to find the vehicle that matched all of my needs and was within my budget. Rick and his colleague Kyle McQuillen were both very professional and yet easy to talk to and personable. Rick made car shopping a fun experience because he explained the process step by step and I did not have the anxiety of the unknown and simply enjoyed the excitement of looking at new cars and test driving. I will absolutely be recommending Rick Davis to all my friends and family for any future car buying needs. AutoNation has changed the way I feel about car dealerships and the people who work there. I will never shop for vehicles anywhere but an AutoNation dealership again. Thank you Rick.

Love the AutoNation team and especially Shawnta who helped my husband land the truck of his dreams. Initially when we looked it was a little over our target budget but with some help Shawnta secured us a deal we could live with in our budget. Thanks for making this a great experience for us.

Purchased a new 2018 F-150. Loved the vehicle but initially came in just outside my budget. Working with Shawnta she helped facilitate a great deal to get me in the truck and in line with our budget. Highly recommend Shawnta and the dealership.

Purchased an F-150 from Shawnta and couldn’t be happier. After initially looking found the perfect truck but it was just a bit out of the budget we set. She worked hard to get the deal done within budget. Fantastic experience and will recommend & return in the future.jack

GREAT STAFF AND EXCELLENT EXPERIENCE . HIGHLY RECOMMEND CHECKING WITH THEM FIRST FOR YOUR NEW CAR PURCHASE!

Good Service, wish a complementary wash went with it.

There was only one lane open to the service area. Ahead of me was three trucks and a car. Nothing was moving and my view ahead was blocked by the trucks. No one seemed concerned about the congestion. I sat for 20 minutes and finally decided to go to the service office to see what was going on. I was abruptly greeted. I shared my experience with them. The service rep proceeded to check me in. As I was sitting in the customer lounge, I saw what I thought was my vehicle, pull up next to the building. Again......after 20 minutes elapsed.....I went to the service desk to see what was happening. Neither of the two folks at the counter seemed to have a clue. Finally, one walked over to the other counter, which was unmanned, and found my keys and the paperwork sitting on the counter. Obviously, I was not pleased with the entire service experience.

Shawnta provided outstanding customer service I had a wonderful Auto Nation Ford experience Thank You so much Shawnta!!

My husband and I have been trying to trade in both our vehicles and consolidate down to one. His truck was only negative a little bit but we knew my car was going to have issues with treading because I was under quite a bit. We had been to about 5 dealerships and turned away, so we had lost hope. We finally decided to give it one last go with AutoNation Ford, as we absolutely love the explorers! We walked in and got introduced to Brian Watson. He listened to our situation and as hesitant as he was about if they could make it happen, he still pushed through with a smile. He got our cars trade values done first and knew our goals for our new Ford Explorer. Although it took about an hour in a half of waiting to find out, they came back with an explorer that financially helped us out in the long run and had all the upgrades we had asked for. Although it was not my absolute first or second choice of color and my husband hated the color we still decided to test it out because we knew it would financially help us. Brian stayed confident the whole time that he could get us what we needed and it would financially fit our plans. The only reason why I’m giving it 4 out of 5 stars is because it was a lot of sitting and waiting. Probably a total 5 hour experience, but what car dealership isn’t that long? From every single person in autonation that came and checked on us. Helped us out, and between Brian and Sam the finance guy, they were genuine and never once lied to you, pushed you, they give you your keys back right away, they don’t try to sell you things you don’t need and overall they try to give you What fits your family financially. Even if you don’t absolutely love the color! Sam the finance guy makes the whole process smooth, and he’s got a sense of humor that not a lot of people can accept! THANK YOU AutoNation Ford for giving us a car that we can finally be financially sound in! I love it and I actually have grown to like the color!

Pleasantly surprised as how good a deal they had. 90 day/4000 mile warranty on a 2010 is reassuring. David the salesman was great and finance was nice, but didn't explain their packages very well. It was implied that they have packages including gap and service plans, but now that I read the fine print they are all separate and I paid a pretty penny for each :( Today I went back, and the manager cancelled the packages I want so I ended up giving them 3 stars.

10/10 Would NOT recommend, EVER.

My husband and I have been trying to trade in both our vehicles and consolidate down to one. His truck was only negative a little bit but we knew my car was going to have issues with treading because I was under quite a bit. We had been to about 5 dealerships and turned away, so we had lost hope. We finally decided to give it one last go with AutoNation Ford, as we absolutely love the explorers! We walked in and got introduced to Brian Watson. He listened to our situation and as hesitant as he was about if they could make it happen, he still pushed through with a smile. He got our cars trade values done first and knew our goals for our new Ford Explorer. Although it took about an hour in a half of waiting to find out, they came back with an explorer that financially helped us out in the long run and had all the upgrades we had asked for. Although it was not my absolute first or second choice of color and my husband hated the color we still decided to test it out because we knew it would financially help us. Brian stayed confident the whole time that he could get us what we needed and it would financially fit our plans. The only reason why I’m giving it 4 out of 5 stars is because it was a lot of sitting and waiting. Probably a total 5 hour experience, but what car dealership isn’t that long? From every single person in autonation that came and checked on us. Helped us out, and between Brian and Sam the finance guy, they were genuine and never once lied to you, pushed you, they give you your keys back right away, they don’t try to sell you things you don’t need and overall they try to give you What fits your family financially. Even if you don’t absolutely love the color! Sam the finance guy makes the whole process smooth, and he’s got a sense of humor that not a lot of people can accept! THANK YOU AutoNation Ford for giving us a car that we can finally be financially sound in! I love it and I actually have grown to like the color!

I had the most pleasant experience buying my car from Ricardo Allen! Thank you, I love my new Eco Sport!

Work with a guy named Philip. Although I didn't end up purchasing a vehicle he was excellent to deal with. Honest, straight forward and no pressure when he worked with me. If I end up changing my mind a purchasing this is the gentleman everyone should go see.

I got an estimate to replace my Cab Mount Bushings & Hood Shock/Struts on #401134. It was 3x the price at another local Ford Authorized Repair location. Susan Gunnell, Customer Care Advisor was very professional and kept me informed of what was going on, but the price was $2,400.43 higher for the same thing.

The service department is not very friendly. They told me I only had 6 oil changes left when I had 7 Very sarcastic about it..I got it straight and told them to do the math not apologetic at all like it’s my fault...

I bought a 2016 F-150 truck on Friday for my daughter and the entire experience with this dealership was an exceptional one. From start to finish the process was smooth and seamless. Derek Parsons found a truck with everything in it that my daughter wanted and the truck had extras too(Score). He also made the car buying experience painless and stress free. He was honest and answered every question that we had with patience, kindness and respect never pressuring us into anything. Sam Vines took care of the final paper work and did an excellent job. He kept everything organized and simple. I couldn’t have asked for a better group of people to buy a truck from. The customer service is outstanding at this location. You have true assets and I appreciate Derek and Sam for their honesty, respect, patience, and kindness. Thank you for making this truck buying experience stress free!

Very helpful sales reps. Jake did everything e could to make sure i was satusfied and was getting what i wanted.

I do not want to write a preview of my experience.

They were more exspesive then most places and even though I had an appointment it took 2.5 hours for oil change, tire rotation and balance.. They were supposed to wash my car but did not and I waited longer.... I also noticed a scratch on the side of my door where they must have rubbed belt against it while washing top of truck... I was not pleased at all!!!!!!!!!!!!!!!!!

They fixed my vehicle and had it back when promised. Although the service rep did have service recommendations it did not feel like a high pressure pitch for unneeded repairs.

Shawnta Cruz and Sam Vines helped us go from leasing to financing our vehicle. They were great to work with and made the transition very easy and stress free.

Very fast service. Friendly staff. Thanks Shawnta for all your help.

Process was easy, had two great salesmen Joeseph and Rick get me into a car im very satisfied with.

Great customer service from Shawnta and Joe. Quick and easy purchase.

DO NOT LET THESE PEOPLE SERVICE YOUR VEHICLE!!! I took my vehicle for a routine transmission fluid change. I left with my transmission dragging and scrubbing. I took it back to them and their service advisor Stephanie said they must have did something. After they troubleshooted, they determined my torque converter was ruined. The GM would not take ownership and fix it. The technicians will try to BS their way out of it. He wanted me to pay them $2200 to fix it. Scammers and liers!!!

Fair prices. Unethical staff. Horrible cars

Needed emergency service while I was on the road in my f-350 dually. It was close to quitting time and they got me right in and had me fixed in no time. The service advisor (Laura) was very nice and had me back in service right away. The tech new exactly what to do and I was fixed in amazingly fast time and I didnt ever have to take Brandi out. The price was amazing. Thank You !!!

I purchased a used 2012 Nissan Rogue through Joseph Czunernat. He was great to work with and Sam in finance made the deal affordable.

My experience was one of the best in buying a car. Shawnta Cruz was wonderful from first contact to the finish. Upfront and open communication, no surprises and exemplary service. She was warm and friendly and very professitonal. All in all, if I have to buy again, I know where to go and who to talk to. Even if I have to drive from Orlando again.

Service department treated me great and did great work.

My overall experience with AutoNation Ford is less than impressive however this review is only about my most recent service on my 2014 Ford F-150. I waited only a few minutes for the service advisor; Laura Stevens. Laura greeted us (my wife and I) and we briefly discussed why we were there (oil change and tire rotation) and left our truck with her while we went to breakfast. She said the service would take about an hour and about an hour later she called us to say we could pick up our truck. We finished breakfast and returned to the dealership to get our truck and that is pretty much the narrative. I would like to say that Laura provided an exceptional service experience and treated us very well and was very friendly with us. I enjoyed our brief conversation and would recommend her service to anyone. As mentioned before I have not always been pleased with the service dept. at AutoNation Ford, either at the Avenues or on Blanding Blvd. In general I would have serious reservations recommending their service to anyone and if you are considering purchasing a Ford I would advise considering the quality of service available in the area... Unfortunately my considered opinion after owning my F-150 for three years and after having it serviced by both AutoNation locations and by Mike Davis Ford (a dealership that I am very happy to say has been bought out) and by Coggin Ford is that you really have to hope to get there on a good day because you are not likely to get good service an any of them. The bottom line here is that I did get very good service from Laura Stevens on my most recent visit to AutoNation Ford at the Avenues and I sincerely hope to get that same level of service every time I return for additional service.

Work was completed and was satisfactory but the time to complete was too long and could not get a timeline on how long to complete. After work was complete I was given a truck that had dirt or smudges on the upholstery which I had to clean. Thought they should have done a better job of protecting the upholstery during repair. Had a chance to work with a service advisor that did try to meet my expectations .

Great customer service. Shuttle service for pick from home to Ford service location is a great feature is so helpful.

Improved Facility. They fixed a problem on my vehicle and informed me of the solution before doing the repairs. They got me in and out in short order even though i only gave them 24 hours notice of my request.

So I have to say my experience with the service department at this dealership has been less than stellar. But had to call today with dealership and a call today with Ford and hopefully we'll be able to rectify things and get things turned around.

I've been going here for years with my old Ford and now with my next Ford. Susan has been great, always works with me, delivers on time, helps me understand. I have complete confidence in this shop.

Went in with the idea of what car I was interested in, and Phillip Muhl was a great help! He listened precisely to what I wanted, and showed us various models eventually leading to the purchase of my new car. Thanks Phillip!

Bought a car because I had to and it was a very stressful process. The managers were in a meeting for two hours and I couldn't get anything done during that time. After that I had 5 or 6 different people telling me different things, a lot of things they told me just to get me not to walk out. I ended up spending almost 8 hours there, most of the time doing nothing. After the fact I feel like they just wanted to sell me the car and get the score they wanted on the survey. Then I found out my horn was defective and it was nearly impossible to work with the people who schedule the maintenance as again, several different people told me completely different things. All things considered if I was in a different situation I probably would have bought my car elsewhere.

Shawnta Cruz is a fun and informative sale associate.

had an engine light come on.. contacted dealership .. brought in same day .. they took care of it .. the woman Laura I spoke to always goes above an beyond .. even picked me up at my job to bring me to dealership to pick up my truck a stand up girl ..

I could not be happier with my visit here. I was able to make a very short notice appointment online. Everyone was very friendly and Jim was very helpful and honest with what my car actually needed. Will be coming back and definitely recommend!

They should focus less time on sales and more on service, When you call you either get eternal on hold or no answer at all, Why even bother having a dedicated service rep if you can never get them on the phone? When you walk in theres 7 guys staring at you, You leave and call back and no ones home. Very frustrating.

Good salesman but financing dept needs work and their 125 point inspection had some descripences

4 stars overall. Please note, although I believe that customer service is very good, a charge of $162.00 for a set of wind shield wipers and a change of brake fluid was excessive! Will I recommend this dealer to a friend--maybe. Again, this dealership tends to overcharge for parts & labor.

This place is a money pit. You go in for one thing and they find more problems. STAY AWAY!

Thank you Jame Davis in Service for you help yesterday servicing my Ford Explorer.

Better late than never, but my mom bought a car here and Rick Davis helped us and he was so amazing! The environment in general was personable yet professional. Thanks Rick!

Mr Rick Davis has been our car salesman and he was great! He was honest and pleased about the cars he showed us and showed us cars that he knew we would be happy with. Very professional with a nice sense of humor and was so proficient, we have purchased 2 Ford vehicles from Mr Davis in 3 weeks!! Keep up the good work. �

Service was quick and easy. Free inspection to help identify any problems

After a blowout on my left front tire on I95 in Jacksonville, FL we drove to the nearest Ford dealer for service. We arrived at the Autonation Ford dealer about 2:30 in the afternoon. They explained that they could not match the tread pattern of the remaining 3 Hancook tires. I then considered the mileage of the remaining tires and took the option to replace all 4 tires. They had 4 premium Michelin tires in stock and made the commitment to complete the job that afternoon. We were safely back on the road within 3 hours! Outstanding, considering that I was never a customer of theirs! So, again thank you very much! Douglas W Coates Bristol, RI

Used car purchase was priced right, Mr. Rothman was very helpful and answered all questions. My husband & I feel like it was an easier process compare to our past car buying experiences.

We had a great buying experience. Our Sales Associate was Shawnta Cruz. When the 2017 Edge we wanted to purchase got sold out from under us at another location, Shawnta was able to put us in a 2018 Edge for the same deal. I would highly recommend AutoNation Ford Jacksonville and Shawnta Cruz to anyone interested in purchasing a new Ford vehicle.

Rick Davis got us a great deal at AutoNation Ford on Philips Highway and really treated us well. No pressure and very knowledgeable.

My fiancé and I came here without a clue of where to start and had no idea what to look for or expect, but Philipp Muhl pointed us in the right direction. When we saw all of our options, we were a little intimidated at first, but Phillip narrowed down our search by listening to our needs. Kyle helped us by giving us plenty of options and made sure it was within our budget. We will definitely be coming again!

Couldn't buy anything in the end, but Phil Muhl (the salesman that I talked to)was friendly, not pushy in the slightest and definitely knew what he was talking about. Would recommend.

By far the best experience I’ve had at a dealership. Phillip Muhl was very helpful when we went in looking to find the right car. He wasn’t just trying to sell us a car, but was very specific from the beginning that he was there to help us make the right decision when it comes to picking the right one. He listened to our needs carefully and told us which cars would meet our needs and gave us a list of choices that were truly hard to walk away from. Me and my girlfriend were both very satisfied with our overall experience at the dealership, thanks to Phillip!!

Thanks Shawnta Cruz for offering excellent Customer Service during my visit. I would recommend Autonation Ford to all my friends and Family. Thanks so much for all your hard work.

Brian Watson was our salesman and was EXCELLENT!! This was our 2nd vehicle purchase and the sole reason my husband and I came back to Auto Nation was because of the EXCELLENT customer service Brian Watson provided us. Would highly recommend Auto Nation and especially Brian Watson to anyone considering purchasing a vehicle. Brad Burnett, Sam & Christine in Finance were all extremely helpful and made the purchasing of our vehicle a breeze. KUDOS to each and every one of you!!!

Professional as soon as you walk in til you walk out. Would get five stars, but I don't have deep pockets and I find the pricing quite high.

Want to give a shout out to Brad Burnett, jack, jay, and christine for putting me in an awesome truck, i appreciate you guys, you couldn't have found a better truck for me, thanks for the painless experience of purchasing a vehicle... you guys (and lady) really made it great... ��

They have good customer service and manager was a nice guy. But the most important: financial department was awful and slow.

The manager Greg was very nice but my car had a tuneup done here but after that the check engine light came on. It wasn't a good fit for me

Oil change takes all day even with appointment

Service wasn?t that great I received a call on the way to my appointment that I wasn?t going to receive a rental I was out of a vehicle for a day when I had work and had to make other arrangements. Also when I received my car back I requested for washer fluid to be put in multiple times this was not done nor was there a sticker put on my vehicle to let me know when my next oil change would be. Highly disappointed!

I have no experience purchasing a car from this dealership. My advice here is solely NOT to purchase an Autonation extended warranty with your vehicle. We purchased such a warranty with a new car from Autonation Nissan which has since been sold. We are told it will only be honored at this Ford dealership or Pep Boys. Service our new Murano at a Ford dealership? Nope!

Make sure you have your own mechanic look over the car before you purchase. My first oil change revealed an obviously cracked and attempted repair of the oil pan with JB weld and rtv that blew out within a month. The truck was sold with new tires but an obviously bent and loose tie rod was missed when the new tires were installed by the dealer it seems.

My wife and I just ordered and picked up our brand new 2018 Ford F-250 Super Duty at AutoNation Ford Jacksonville. We couldn't be happier with the entire process. The friendly and diligent staff at this dealership worked hard to insure I was getting exactly what I wanted and needed on the truck to use it the way I intended, and that we were comfortable with the entire process. We've had the truck a little less than a month now and love it! Our Sales Consultant, Jacob Rothman, has kept in touch with us to insure everything is exactly as we expected and answer any questions we have about the vehicle. They've put the "Hometown" back in "Car Dealer". Definitely recommend.

I have been going to this dealership since I was in high school back when it was called Mike Shad Ford and a lot of the same people still work there which makes for a great experience but the quality and customer service has always been awesome!!!

The worst service department I have ever been to. Oil change and tire rotation ended up having my truck for 7 days as they left lug nuts on rear tire loose. Putting my life as well as other drivers lives in danger. Had to argue multiple times to get wheel replaced. Wheel will not be here for 3 to 6 weeks. Multiple people I work with have had bad experiences as well. Have to get lawyer involved to get this completed.

possibly one of the worst car buying experiences I have ever had. They knew nothing about the car I purchased from there used car lot .granted it wasn't a ford,but it was on there lot and should have had some knowledge of it. I was handed the key fob and told to enjoy my new car and left....done.. no explaining of the features of what it does or how to use them..no detailing of the car..didn't even delete the previous owners info from the display panel.My husband had purchased 2 other trucks from them but wont be again.

I recently purchased a 2018 Ford Explorer XLT from AutoNation Ford on Phillips Highway and I must say my AutoNation Ford Sales Associate, Jacob Rothman, did a phenomenal job. He thoroughly explained the process and personally ensured the entire process went very smoothly. He listened to my wants and needs to find me the perfect vehicle. He made sure that every step of the sales experience was pleasant. He was very friendly and extremely professional. This was the best vehicle purchase experience I have ever had in my 30+ years of buying vehicles. Quite a stellar Team at AutoNation Ford! They all worked together seamlessly to provide a Sales experience second to none!

My husband just bought a new F-150 from you guys. Philipp Muhl was our salesman and did an outstanding job.

Shawnta Cruz was top notch. Very professional and courteous. Great experience.

We walked in & we immediately greeted by A manager who turned us over to sales lady extraordinare Shawnta Cruz! We told her we were not ready to buy yet but wanted to look today! That did not deter our fabulous service at all. She spent an hour showing us & education in us on the Edge's. We returned a month later. We had certain items we preferred for our car & she & Jay searched to find my car. The car was delivered to the dealership within days . I test drove the car & it needed a few tweaks . One of the service managers Johnny drove with & assured me he'd personally have it perfect! Between Johnny, Shawnta & Jay all of our needs were completely fulfilled! I love my new edge & look forward to dropping in to visit with the folks I now consider friends! Thank you for our great experience!

I recently just bought my very first new car from here and I want to say I was very pleased with my whole process. I had the pleasure of working with sales associate Philipp Muhl. He was very patient and such a hard worker. I was happy and felt like I was getting exactly what I wanted, which made me feel very reassured. Philipp never made me feel pressured into buying something I knew I wouldn’t want. He also had my best interest and I felt very comfortable having him be in my hands. I rated 5/5 stars because of him, the dealership itself and everyone else was definitely great. I would highly recommend this place if you are looking into getting a new or used car! Great service.

I recently helped my girlfriend buy her first brand new car. It was the most pleasant experience I have ever had buying a vehicle from a dealership. Our salesman, Philipp Mühl, did a spectactular job! Philipp was so professional and made the whole process extremely easy to complete. Thanks for the outstanding service!

This dealer ship is very well run and the staff if outstanding. Susan was my service advisor and was fantastic. She always kept me informed of the progress made on my service

Laura Stevens was my service advisor. From the time I dropped my car off and when I picked it up the next day, she called me no less than four times to inform me what was going on with my car. That is a quality you don't find in many service advisors. Her attention to keeping me informed is most appreciated. She is without a doubt a very valuable asset to Autonation Ford Jacksonville. I have bought several cars from Autonation Ford Jacksonville. The last two I bought, my salesperson was David Bruton. He was very informative about the cars and followed up with me after sales. He was great to deal with and I feel like I got the best deal that I could have gotten anywhere else. I highly recommend Autonation for sales and service.

The process of check-in and waiting for my service was efficient and even enjoyable.

Terrible customer service and communication. Had my vehicle for over 48 hours and did not bother to call when it was ready. Tried to call my service representative multiple times with no answer. I ended up going to the dealership only to find my service representative was not working that day and my vehicle out in the parking lot ready to be picked up. 2 days later I’m still having issues with the problem they kept my vehicle for 48 hours to fix, called back to set up another appointment and was told I would get a call back in 30 min after the service rep checked to see when they could schedule me in and that call never came. Even with me trying to give them a second chance, they still managed to show me that their customers were not a priority. If you value your time do NOT go here.

Susan was fantastic. From the time I booked the appointment through walking out the door, she was enthusiastic and informative about my repair. I also really appreciate the 10% discount - thank you!

I was shopping for a new vehicle and Ricardo was amazing! He made me feel at ease in a process that can be very stressful. Would recommend visiting Ricardo if you are in the market.

We had a great experience! Our salesman John King was very professional and provided us with so much information about the car.

Bought my first Ford ever from a different dealership. Brought my car here for warrantee work (closest to my house by far) the repair took more than a week to complete and the problem resurfaced a week after I picked my car up from Autonation. I immediately called to advise I was returning the car as it was not fixed and was told it would be 5-6 days before they even began working on it. I took an hour to discuss it with my wife and called back to set the appointment. I was told at that time it was now 7 days before they can begin work and that they only have 2 technicians. I spoke to the service manager and pleaded with him to admit my car earlier and fix it right, I was basically told bring it in and we will get to it when we get to it. I also attempted to contact the service representative I worked with when the car was originally brought in, leaving multiple messages but never received a call back. My car is currently with another Ford dealership on the other side of town (furthest from my home)! I understand if you are short handed but the lack of customer service and willingness to correct an obvious failure in an expeditious manner is startling and I'm hoping it's just this dealership and not the brand itself. By far the most frustrating and unacceptable exchange with a dealership I have had in 37 years of car ownership.

I have paid over $1400 for repairs on my brakes and a leaky moon roof. My brakes are still not functioning correctly and my roof still leaks. Service managers will not call you back and you get a run around when you ask for a manager and not a voicemail. AVOID AT ALL COSTS. My buying experience with them was great, but their service department is a Mess. UPDATE: my BBB complaint and swath of negative reviews got the attention of the general manager, Brad, and he has worked to make things right by refunding $400 and agreeing to absorb about half of the cost of replacing the sun/moon roof. There was still an issue where the service manager left before I got there to receive my refund which unnecessarily complicated things. Also, my brakes still scrub despite their master technician giving the all clear though.

Attentive, huge inventory and seem to care for the customer!

If you are shopping around for a vehicle, go see sales assoiciate Joseph Czunernat, who is absolutely amazing. He is the perfect liaison between his customers and dealership by advocating for his customers best interest going above and beyond for our needs. Purchasing a vehicle is a dreadful process and for the first time I felt tremendous relief as Joseph took the time to understand our family needs, he did not rush the process, listened, provided feedback and brainstormed with us. He made us feel comfortable by demonstrating his successful approach and getting to know us while not pushing his own agenda but rather working on our vision. He took the BS and fluff out of the process while provided clear info, honest pricing and diligently researched to find the perfect fit. If he didn't know something he would get the answer for us. My family was accommodated nicely as my three little kids were distracted with popcorn, cartoons on TV, candyand cookies all provided by the wonderful staff. We are now proud owners of a brand new Ford F250, fully loaded, and is a true beauty. Thanks again Ford family! This is our 4th Ford and we remain proud customers!

I QUESTION THE INTEGRITY of the finance department at autonation ford jacksonville, though the sales staff was polite. I have great credit (had 750+ score) but now a week after my purchase I've since received letters from 9 different financial institutions in which they ran a application through, none of which are the bank i requested. Who knows how many more letters are coming, I buy 2-3 vehicles a year on average and this has never happened before and was totally unnecessary! I'll never buy here again as this can ruin my hard earned credit score.

Everyone I take my car in, I have to make 2 trips for the same problem. Uggg...I will never but another Ford again for that reason.

Shawnta made our experience very easy. She listened to what I wanted and delivered what I asked for quickly. Very good sales service!

Shawnta was awesome! She was very knowledgeable about every aspect of purchasing our truck. She is funny, kind and an all around great person!

Just bought an Ecoboost Mustang yesterday. Love the car. Robert Bradley was an excellent salesman. Definitely going back for another vehicle in future.

Good variety of cars good staff price wasn't bad very willing to assist us with what we needed to do so we can get in and out of there just wish they could speed up the process a little bit we were there for hours

Got my oil done in my F150 FX4, Checked it when I got home and it was 2 Quarts down.

Rob Bradley is the best, go see him for the best deals.

Lance and Kyle were a great help in getting me into the F-150 I wanted.

Shawnta Cruz did an outstanding job handling all of my sales questions and needs at Ford Autonation. Thank you for your attention to detail and hard work.

Buying a new car is an experience I dread. I'm always told by a car salesman what I need and it's usually a brand new car to them. Not here. This was the best experience purchasing a car that I have ever had. The no haggling (new policy) really brought the pressure off. Jack Tashjian was so easy to work with. It was like I was working with someone I had know for years and not minutes. He was extremely personalble. After getting to know him (and his kids) I would have no problem referring him to my friends. 2018 is going to be the year of blessings from above. Thanks Jack for helping me reach my goals sooner! Rob made the paperwork process fast and effortless. This is such a great team. You guys are the best!

Even though I didn’t buy the car, I experienced great service from Jack and Rob.

Bad service. Do not call with updates like they say they will. My vehicle took 4 days to repair for a half day project. Then, 2 days later had to take the same vehicle back in to fix the same problem. They installed a bad product and cause another issue. Still waiting for them to figure out what they did that caused a new problem.

Great Customer Service experience. Didn't need shuttle service home. Vehicle was serviced in an hour. This was a nice surprise! Down side: Missed having fruit and danishes with coffee while waiting.

I was very skeptical about going to another ford dealership consider what COGGIN FORD did to my car but Laura really took GREAT care of my car. I explained my whole problem and she was very polite and patient. She had my car for a whole week. Within the week span she called me every other day with updates and even had her mechanic speak to me. I truly appreciate all the help and work they did. I only get my car and my family’s cars serviced thru her. She’s truly the best and i can’t thank her and everyone at AutoNation for the great service enough.

Amazing experience. Never thought buying a car would be enjoyable, but working with the staff at Autonation Ford was just that. Would definitely recommend.

Shawnta Cruz was amazing with helping us find our first SUV! She listened to exactly what we wanted and got us a great price on a great vehicle. Not one thing missing off the wish list. We really appreciated her great work and fun personality! Can’t say thank you enough.

Found the exact pre owned vehicle that I wanted with all the specs I wanted and more and for a great deal. I wouldn't buy from anyone else!

I seen a preowned truck online that you had recently received and was contacted by your sales person to look at it. Salesperson was friendly but could have been more knowledgeable about vehicle , but sale went through anyway. Sales manager was very helpful in process.

Charged $15 more than the most expensive oil change I've gotten (5w-50 synthetic) and didn't even fill the oil pan to the top of the dip stick. I'm ma stick with Coggin.

Shawnta Cruz was such a pleasure to work with. She has a great personality and got to the bottom line quickly without having to go back and forth. I would recommend her to anyone looking for a new ford.

Shawnta is a pleasure to work with. She worked hard to find a win win solution for both of us. She has a great personality and truly shows she has her customers interest at heart. Good customer service!!

They always do a great job. But I'm not leaving a 5 star because with 4 people at their desks, playing on their phones, not paying attention, no one tended to me and one other person waiting for quite a while. At least acknowledge us.

Y'all don't even know, the half! My saleswoman, Shawnta Cruz, was very welcoming, helpful and PATIENT with me, from the very start. I truly enjoyed my car buying experience and highly recommend her and the AutoNation staff, on Philips Hwy, for your car purchasing needs. XOXO!!! @Erica McIntosh

3 of the last 4 vehicles have been purchased at an AutoNation, bought my 2nd vehicle here at AutoNation Ford of Jacksonville because of the top notch service, support and friendliness. Will continue having the vehicle serviced here for the same reasons. Thanks Shawnta!

Great place and helpful people! Easy process and not too long of a wait with paperwork. Thanks, guys!

Happy good service

Alek was great! He was very informative and helpful!

made online appt a week in advance. show up and I'm told oh we can't do the service you requested online at this time, you should have called - Susan

Hmmm. Be sure of what you want and what you want to pay. The sales staff is useless.

Love my car!! Can’t wait to get out on the road! Thanks Shawnta Cruz!! �

Nice car, very pleased. Good purchase experience. Efficient and friendly dealer. Very accommodating and convenient, finding the right car, handling trade-in, closing the transaction. Not to reflect on this particular dealer, but Auto Industry as a whole should abandon 'Dealer Service Fee'. Every dealership has it. It's an additional cost (between $200 and $1,000, $799 in this case) not disclosed on the sticker. It just surprises you when you go to pay, similar to the sneaky hotel 'Resort Fees'. Auto Industry should be up front with pricing. Sticker price is the REAL asking price and the FULL asking price. No tricks. No surprises.

Good visit, was on time, did 15,000 mile checkup, all was fine

I wasn't sure if I was ready for a new car, but after speaking with Kyle McChillen over the phone I felt assured that it was going to be a very smooth process. After arriving at the dealership Kyle introduced me to Rick Davis who is amazing! He made this such an easy process and was very knowledgeable. Thank you guys! This will always be my first choice whenever I decide to do this again!

My second time I’ve taken my truck and both times I’ve had a great experience with my representative Stephanie who took great care of me and my truck! I would highly recommend you taking your vehicle to them. ��

without an appointment that got me in and out for some routine service.

Everyone was amazing at Autonation. This was our third Ford dealership we went to to look for the perfect Ford Transit Cargo van. We needed it to move across the country and then we will make it a camper van for us to travel in. While everyone was very helpful, we felt very fortunate to have gotten Jake. He was knowledgeable about the vans (which is NO joke) as well as ways for us to save! He knew that we would be delayed in buying until I signed a contract with work but knew that once I signed, we would be quickly moving. He was patient and never pushy and then when the time came he made the process as quick and seemless as possible! We are excited about our adventures ahead and Jake seemed genuinely excited for us as well! If we were not moving to New Mexico, we would be back when it came time to buy again. This experience was the best to date when buying a vehicle and will be hard to live up to. Thank you!

Had an awesome experience buying a car on Friday with Jacob Rothman! He was extremely professional, friendly, and helpful! Thank you so much!

Ricardo Allen, Auto Nation Ford Sales man is the greatest. He was cordial throughout the entire process and not a high pressure salesman. He explained everything about the vehicle I was interested in and helped me to see how I could afford it. I actually passed up 2 closer dealerships to my home to do business with him! You want a car; Ricardo will work with you. I must say Robert Bradley in finance is the same way. He will work with you. If you tell him you don't want a certain aftermarket he will show you others that may suit your budget. After that he will work with you to complete the purchase paperwork in a highly professional manner. Great Teamwork going on at Auto Nation. My hats off to the auto Nation Team. Job well done.

They are really Nice and friendly,however the price was high for me.

Just bought my 3rd Edge & had a good sales experience. Shawnta was kind, helpful and personable. No pushing or pressure and worked with us to answer all our questions. One of the smoother car buying experiences that I’ve had!

We went last Nov 02,2017 for the first time, just moved recently from California, for a regular maintenance checkup and change oil and it took them 4 hours to do it. we have waited and wasted our 4 hours for a simple and routine job. we will never come back here and this will be our last Ford vehicle. Poor SERVICE!!!

RUN AWAY Came in for airbag recall all good. Next day heard something in the steering wheel called and had to wait a week no biggy brought the car in they tell my wife can't find anything it maybe the clock spring but need $170 to further diagnose. Humm clock spring is something they would have messed with when they did the airbag so they probably broke it but some how I'm to pay for something they broke. oh and they drove it about 30 miles and burned up my gas 30 miles seems like a lot to find a rattle in the steering wheel that they were told showed up after airbag recall. Won't go here for anything ever again.

It is easy to get an appointment. The repairs are done right and on time

This place is a freaking joke they stand in the office behind you and talk about you what freaking idiots

I had a very positive experience purchasing my new Ford Explorer. Lance, my salesman, did an excellent job explaining the vehicle's features, options, pricing and available discounts. His follow up service calls were also terrific. I think the most accurate rating would be 4.5. The only thing that could have been a little better was the length of time at the dealership. I thought 4 hours was a little long but I know my car needed to be transferred from Titusville, cleaned up, etc. One clean up issue I pointed out was overlooked which added to the delay. However, the overall experience was great. No major complaints.

Very peaceful, very informative, easy transition. Everyone was very friendly and helpful.

Overpriced

AWESOME JOB !!!!!!! Ricardo Allen !!!!!!!!!!!

Absolutely loved my experience. Everest was a fantastic salesman. Very helpful, and informative.

Very good. Facility has been under renovation for many months. Not a pretty place!

I worked with Jake Rothman to purchase a new Edge. My experience from start to finish was wonderful! Jake was so easy to work with, very attentive and cares so much about what you want in a vehicle. My experience could not have been better! I would highly recommend Jake and this dealership to anyone!

Good Experience with purchase, however, ( service engine soon) warning light came on after leaving the dealership. Nissan service Dept. did a complete diagnostic test. Results revealed emission issues. Needs catalytic converters. An expensive repair.

Staff I worked with were friendly but every time I take my truck in they have to keep it for multiple days and of the four problems I have taken it in for three have required subsequent visit because they did not fix it the first time.

Rick Davis was excellent. He explained everything very well and emailed us videos about our new car. We have bought three vehicles from AutoNation and we are always treated well!

A little disappointed. My appt was for 9am to drop off for door latch recall on Ford Focus. It's now 4:42 & I'm still waiting. Was told that it will be another 25 min!! I'm not sure if I'll bring my car back here again.

Good service in a timely manner..thanks for all you do.

By far the best dealership experience I have yet to have. I contacted the dealer and dealt with Alek Bennett the entire time. I told him what I wanted and he found me just that in a matter of hours. We had it shipped here from Alabama and everything was very punctual. Unlike any other dealer I've been to he was very on top of things and kept me informed the entire time and for that I couldn't be more appreciative.

Quick and easy sales expeirence.

It's a frustrating experience to tell the salesperson the price you saw the car advertised for on their own website, and then have the sales manager quote a higher price. Twice.

Shawnta was excellent and her customer service was great. Would love to work with her again when we come back here. Thank you �

Had an awesome experience at Autonation. Shawnta Cruz was a very well informed sales associate and worked with my fiancé and I to get us what we wanted. She was able to get us approved and in a car all in the same night.

Great service, very helpful. Hector Gonzales & Shawnta Cruz were great with helping every step of the way.

I wasn't looking at buying a car, I needed to sell mine. I did all my car info online, they emailed me an offer. I called and set up an appointment to bring my car in. Chris and Shawnta were great. From start to finish it took only around 20 minutes. Car looked at, papers signed, done deal. If you don't want the hassle of trying to sell a car yourself, make an appointment with these guys.

I highly recommend Auto Nation :) I Had a great experience at Auto Nation with Rick Davis! Thank you for everything

I'm always super reluctant about purchasing a car but Rick Davis made it as easy as possible. Mr. Davis went above and beyond to make sure he could find the right car for the right price for me l, I will be recommending him to my future friends in market.

These guys we very helpful and friendly. I enjoyed my experience here.

This service department has gone down hill. I have been a customer for 20 years. I have bought several vehicles from this location and also have taken my company car in for service. I had a recent experience where I recommended that my mother bring her Ford in for warranty work and totally got the run around. Her vehicle is still not fixed. I actually received the "survey call" and asked that the manager give me a call and you guessed it...I never got one. I currently have 2 Ford vehicles and hate when I have to schedule regular routine maintenance. I will most likely use a different AutoNation Ford for maintenance.

I had the best experience. I worked with Shawnta, she was amazing. Very knowledgeable and friendly. She addressed all of my concerns and made me feel very welcomed. Thanks AutoNation I will definitely use again and recommend AutoNation to my friends and family..

Shawnta was extremely helpful without being pushy. She was courteous and knowledgeable and made the whole process easy. Christine managed the frustrating check processing issues we were having and got us out of there quickly and with all questions answered. Thanks!

DO NOT BRING YOUR VEHICLE HERE FOR SERVICE! I have had a terrible time working with this dealerships service department. They have continually set and missed their own time lines for updates, have trouble giving accurate estimates for service, and even had trouble using their own technology. They quoted me $1700+ for a repair. I called another Ford dealership in town, told them the same repair I needed done, and was quoted at $1200. I have a unique situation where I need them to work with Ford Corporate (the only way to work with them apparently is via a dealership) and I cannot get these people to give me any information showing that there has been progress. Just an example of the service to expect, on the 5th I was told that they were waiting on an email back from the Ford Customer Service rep about my case. Today is the 16th and they have not made contact with me since. Its been over 10 days. The only way I've made any progress with them is when I initiate it. The only reason I came to this dealership in the first place was because the truck wasn't running correctly and they were the closest dealership but that was a terrible decision that my family or I will not make again.

DO NOT BRING YOUR VEHICLE HERE FOR SERVICE! I have had a terrible time working with this dealerships service department. They have continually set and missed their own time lines for updates, have trouble giving accurate estimates for service, and even had trouble using their own technology. They quoted me $1700+ for a repair. I called another Ford dealership in town, told them the same repair I needed done, and was quoted at $1200. I have a unique situation where I need them to work with Ford Corporate (the only way to work with them apparently is via a dealership) and I cannot get these people to give me any information showing that there has been progress. Just an example of the service to expect, on the 5th I was told that they were waiting on an email back from the Ford Customer Service rep about my case. Today is the 16th and they have not made contact with me since. Its been over 10 days. The only way I've made any progress with them is when I initiate it. The only reason I came to this dealership in the first place was because the truck wasn't running correctly and they were the closest dealership but that was a terrible decision that my family or I will not make again.

I just bought my first car today and Shawnta Cruz helped me to pick out just the right car. She was super helpful and nice. She made the process very quick and easy. Thank you so much!! �

I just purchased a 2017 Ford Escape and I couldn't be happier with my experience at AutoNation. My saleswoman was Ashley, who greeted me outside. I did not feel pounced upon at all, she was very friendly and guided me to the vehicle I was looking for. I felt zero pressure throughout the whole buying process, which I also want to point out, was the EASIEST car purchase I have ever gone through. Also, the quickest. I was in and out of there in the course of the afternoon. They were very straightforward with the finance numbers and I again want to stress that I felt no pressure at all. They were very genuine in wanting to help keep me within a payment I could afford. Ashley has also gone out of her way days after me leaving the dealership, to make sure I was happy with the car. I would absolutely buy a car from AutoNation again, they make the car buying process an easy one!! Thank you guys!!

Excellent experience! Salesman was very polite and professional.

Just purchased a new lease on a 2017 Ford Escape and traded in my old vehicle. Lance Huish and Rob Bradley were both very helpful and made the process painless.

Ricardo is an extremely nice man and a great sense of humor....a real person.

I just bought a new 2017 F150 from this dealer. The experience was great. I was given time to look around without being pounced on by a salesman, which I appreciated... and when I was ready to open one up and take one for a drive they were available. There wasn't high pressure, and instead of trying to make a sale they allowed me to make decisions on affordability versus features that were important to me. My salesman was Brian, and I'd buy another vehicle from him in the future. This is the favorite vehicle I have owned. I also bought a truck from this dealer in 2010... that purchase experience back then was also good.... but in 2015 I went to the dark side and bought a Silverado from the dealer next door (rhymes with Foggin). I'm not going to go into detail about all that but the difference between these two neighboring dealers is night and day. Autonation is still a business and of course they want to sell cars... but they do seem to treat people much better than many other dealers out there and can make a deal without endless trips to the sales manager and I left feeling like the deal was fair. They don't play the games like keeping your keys so you can't leave, etc... I had a dealing with the service department today as well to install an accessory that was part of the purchase deal... their service department was on point as well. I'd recommend Autonation Ford to anyone. Great people over there!

Shawnta Cruz was absolutely awesome we enjoyed our experience and can’t wait for her to visit our Restaurant

Ignored my request to check a problem I was having trouble with when I went in for servicing.

We loved our experience at Autonation Ford. Hector Gonzales was very helpful and we are thrilled to own our new 2017 Ford Explorer.

Good customer service.. pricey place

My 2013 Ford Focus was totaled in Hurricane Irma. It was/is a stressful time as our home also has some damage. We decided on a 2017 Ford Escape Se which I love! Our salesperson, Ashley Alexander, was very kind and patient throughout the entire sales process. She is very knowledgeable and went above and beyond to make sure we had every discount and rebate available. Christine, the finance manager worked with several banks to get us the best interest rate. Brad Burnett, the GM, also came out to make sure our experience was pleasant. I would highly recommend Autonation Jacksonville and ask for Ashley Alexander.

Because I do not live in the Jacksonville area, I purchased our new F150 through their internet team. John King was very helpful in our purchase, he processed our finance information before we arrived, so within less than a couple of hours we were driving our new truck home! John was very helpful in sending additional information and pictures to make sure the truck was the right one. Everyone we met on Brad Burnettt's team was very nice and helpful in make sure our purchase process went smoothly, we were very impressed. Thanks to everyone involved, the amount of $$$ we saved was well worth the drive!

When I entered the showroom I started by looking at vehicles on the showroom floor and was approached by a sales manager that asked me if he could help me. I told him I was interested in buying a new Fusion. He directed me to Terry Leonard. Terry immediately offered to take all the time I needed to get the exact car &options that I wanted. He was very personable, knowledgeable, &courteous. We found a new 2017 Fusion SE in the inventory which I liked. He gave me a real time quote on pricing & incentives, and we made the deal. I told I could not finish the deal until the following day and he would have the car detailed and brought up front any time i wanted. When I returned took the time to explain everything to me & after having an equally excellent experience with Christine in Finance he to the car to explain all the operating procedures, again saying he would stay as long as I needed. When I left he said if I had any questions in the future I could drop by or call him. I have purchased many vehicles in my life and I can say I never had such an enjoyable experience. It was like I was dealing with my best friend

I was at auto nation ford jacksonville today shopping for a used vehicle. Mike H. helped me tremendously! He showed me several cars in my price range and answered any and all of the questions I had about the cars he showed me.. I will be back this week to seal the deal!!!

� in and out for my oil change great customer service....

Aside from the construction clutter and confusion, I was left with a feeling of causing inconvenience to service personnel. Further, a sense of mistrust was garnered early in my interactions whereby I had no confidence in the report(s) I was receiving. In conclusion, I could not wait to pay my bill and leave the facility. Will I return? No promises. I am a Ford fan, and you are the only game in town - at least near me. And, please I do not want to have to further justify, defend or explain my position so please to not pursuit further clarifications.

Couldn't thank AutoNation Ford and Shawnta Cruz enough for everything they did in getting me in my new car! Shawnta went out of her way to make sure all our questions were answered, and we were happy walking out the door with a 2013 Ford Fusion.

Great service! No hassle. Knew what we wanted and Ricardo Allen helped us out and made it easy and painless. Very happy with our purchase. In and out within a couple hours with a car we love.

I made my inquiry online, lance quickly responded, unlike other dealers. He invited to come and see the vehicle after quoting me a price. Lance made the entire experience flow smoothly. The showroom was striking and Lance made the entire process painless. He is knowledgeable, professional, easy going, and did not push like most car salespersons. I found him honest, trustworthy, and easy to deal with. We are enjoying our Flex and it is meeting all our expectations. I am sure we will enjoy it more as time goes on.

Jack was my initial salesman but when He wasn't there Doug helped me. They worked as a team to get me into my 2010 Ranger thanks guys. I will be back again

I love this new truck! We got it for a great price. Lowest price in town.

I came to Autonation after looking about a year for a new car. I stopped in because I saw a picture online and then that was it! I got the car! Before stopping in I went to three other dealerships that day. One of the places actually told me that for the price range and year I needed I wouldn't be able to find a car on their lot and basically dismissed me to speak with another customer. I got lunch and stopped in at Autonation when Brian Watson approached me while I was searching for the car from the picture I saved. He was so nice and helpful. The financing department was friendly and made my purchasing very short and easy. I got the car that I was looking for and I absolutely love it. I have a warranty on the car as well (I am so happy Ford does this) so I know if I need something they will be there to help. I would recommend this place to anyone looking or thinking about getting a new car. You will be treated right and love your experience here. Not to mention they have awesome car here!

Got help by an awasome sales man, Hector Gonzales. He helped me get a great car for a great price. Was very helpful and made it super easy to find a car for me out of the mass.

The worst service!The customer care advisor was very rude

Shawnta was great. Very helpful and friendly.!! Love my car.

EXPENSIVE SLOW service: Took our new Escape in for a simple oil change yesterday. The cost was $48 for the change, which seems outrageous compared to the cost I pay with my other vehicles. Also, despite a scheduled appointment time, it took almost 2 hours to get this 15 minute procedure done. Will look elsewhere for our maintenance in the future.

I had a great experience at Autonation Ford Jacksonville! Jacob was my salesman and was enjoyable to work with from start to finish! He is great at listening to what you want in a car and making sure that you find it. It was the best experience possible! My finance manager who then helped me out was Christine. She is very thorough, great at what she does and funny, too! What can sometimes be a headache was a smooth, easy process thanks to her! The management team, Chris and Brad, were also very helpful and kind throughout my entire car buying experience. I truly appreciate everyone's efforts and highly recommend seeing Jacob at AutoNation Ford Jacksonville!

After reading the reviews, this place seems have lot of positives for service, thought I would take my Edge in for service when I got here in my hometown to visit my family, my Edge have a problem with alternator after noticed battery light on, I went to AutoZone and they said it had bad alternator since I already got a new battery in less a year ago and also I got alternator replaced from Ford in out of state almost last year ago and they said I still have warranty for alternator, I brought Edge in at Autonation Ford and told them about alternator and then they said I needed a new battery, next day I got replaced new battery again and battery light was still on and when I turned the engine off and then it won't start again, had to jumped the cable on it to get started the car and I brought back to this service and told them what happened and I dropped it off at there since it won't start again and they said they were booked out for a day. Next day they called my brother for me since I'm deaf which they can communicated with him for me, said yes alternator is bad and said it would be ready next day and it wasn't ready after four days which is nearly a week because they said they broke one of parts, radiator and had to order and replaced it. When they called us before that they told us part of Edge has been recalled, fuel tank that they were gonna replaced it but didn't replaced it yet on time since they broke radiator which delayed, made me waited for car to be ready and no car for almost a week. I find it very disappointed, no loaner car, no offers from them and no apologies from them when they said they broke part and said it's their fault. When my brother and I went there to pick the car up and my brother told me he overheard the mechanic guy told salesman who handle my Edge, said Edge had bad wrecked and it was hard to get parts out of Edge, really? No, my Edge hasn't been in wrecked before. I hope this time they read this and understanding and try providing better service.

I had a great experience at Autonation Ford Jacksonville! Jacob was my salesman and was enjoyable to work with from start to finish! He is great at listening to what you want in a car and making sure that you find it. It was the best experience possible! My finance manager who then helped me out was Christine. She is very thorough, great at what she does and funny, too! What can sometimes be a headache was a smooth, easy process thanks to her! The management team, Chris and Brad, were also very helpful and kind throughout my entire car buying experience. I truly appreciate everyone's efforts and highly recommend seeing Jacob at AutoNation Ford Jacksonville!

I had a great experience at Autonation Ford Jacksonville! Jacob was my salesman and was enjoyable to work with from start to finish! He is great at listening to what you want in a car and making sure that you find it. It was the best experience possible! My finance manager who then helped me out was Christine. She is very thorough, great at what she does and funny, too! What can sometimes be a headache was a smooth, easy process thanks to her! The management team, Chris and Brad, were also very helpful and kind throughout my entire car buying experience. I truly appreciate everyone's efforts and highly recommend seeing Jacob at AutoNation Ford Jacksonville!

After reading the reviews, this place seems have lot of positives for service, thought I would take my Edge in for service when I got here in my hometown to visit my family, my Edge have a problem with alternator after noticed battery light on, I went to AutoZone and they said it had bad alternator since I already got a new battery in less a year ago and also I got alternator replaced from Ford in out of state almost last year ago and they said I still have warranty for alternator, I brought Edge in at Autonation Ford and told them about alternator and then they said I needed a new battery, next day I got replaced new battery again and battery light was still on and when I turned the engine off and then it won't start again, had to jumped the cable on it to get started the car and I brought back to this service and told them what happened and I dropped it off at there since it won't start again and they said they were booked out for a day. Next day they called my brother for me since I'm deaf which they can communicated with him for me, said yes alternator is bad and said it would be ready next day and it wasn't ready after four days which is nearly a week because they said they broke one of parts, radiator and had to order and replaced it. When they called us before that they told us part of Edge has been recalled, fuel tank that they were gonna replaced it but didn't replaced it yet on time since they broke radiator which delayed, made me waited for car to be ready and no car for almost a week. I find it very disappointed, no loaner car, no offers from them and no apologies from them when they said they broke part and said it's their fault. When my brother and I went there to pick the car up and my brother told me he overheard the mechanic guy told salesman who handle my Edge, said Edge had bad wrecked and it was hard to get parts out of Edge, really? No, my Edge hasn't been in wrecked before. I hope this time they read this and understanding and try providing better service.

Alek Bennett just assisted us with our new 2017 Escape We love it! Thanks, Alek!!

We had a great experience buying a car from autonation thanks to Hector Gonzalez. He went above and beyond to address any concerns we had while buying our car and even came in on his day off to get all the paperwork situated. Would highly recommend this dealership

Alek Was really helpful in showing me all my options on new and used trucks, will come back to buy soon.

Can you believe it the service department lost my keys. No call back or follow up. They even checked the garbage... How reassuring is that! Bigger issues... This is a brand new car, 2017 and the rear wheel well is rusted! Car creeks and grinds. On turns same fringing, crunching sounds. Also vibrates a lot at park and low speed understand 15mph. My kids get car sick in this Ford Escape 2017. Been a fan of Fords and buying American... This is sooo disappointing !

There was an issue with the mechanics not being able to remove lug nuts to change my oil. An error made by the last mechanic who changed it. The staff kept me constantly updated, apologized profusely and discounted my repairs. Good customer service. PS..Loving the new lounge.

Yves is great. He helped my parents and I purchased the vehicle we always wanted. I highly recommend Yves because he is awesome.

Yves, was our sell person. We bought a King Ranch from him. It was a Great experience. He was very professional and helpful. I would ask for him again the next time we purchase a vehicle.

Worst customer service I have ever experienced after purchasing a car. All they want is your money, they could care less about the customers experience. Wish I would have known this before I bought my explorer from here. The fact that they are in the wrong and don't wanna make it better makes me even more mad.

Brought my car in for recall service. Susan was terrific in setting up appointment and helping me get in and out quickly. The shuttle service was excellent as well and Antwan was a wonderful an personable driver!!!!

Brian made our buying experience incredible. He took many hours to make sure we were getting the vehicle we wanted and not just what was available. He went above and beyond to make our wishes come true!

Kyle Dilks was an excellent sales representative. We test drove 2 great choices as requested, one new and one preowned Escape. Both vehicles were outstanding choices, but we couldn't resist the awesome options on the preowned 2014 Escape Titanium 2.0L with Ecoboost

The test drive was very nice and easy. The salesman was very friendly and caring. The purchasing process was a very smooth and super process. We got there early on a Saturday morning and they got all the paper work and the truck ready within 45 minutes. Great place to purchase a new or used truck.

Feel like I was over charged 2 grand to replace radiator and water pump

I would like to give Ford some recognition for being the most accommodating and considerate dealership my boyfriend and I have encountered in our car buying process. They were so professional and Ford was the only dealership that was able to get us the monthly financing price we could afford on our car. Ford also showed their support for college students by giving us a $750 discount because I am currently in college. We couldn't be happier with the service they offered and the car we are getting. A special thanks to Terry, Jay, Kyle, and Rob for making our purchase possible. Thank you AutoNation Ford Jacksonville!

I would like to give Ford some recognition for being the most accommodating and considerate dealership my boyfriend and I have encountered in our car buying process. They were so professional and Ford was the only dealership that was able to get us the monthly financing price we could afford on our car. Ford also showed their support for college students by giving us a $750 discount because I am currently in college. We couldn't be happier with the service they offered and the car we are getting. A special thanks to Terry, Jay, Kyle, and Rob for making our purchase possible. Thank you AutoNation Ford Jacksonville!

The service office was discombobulated for my 1030 AM appointment. My service rep was handling a customer for James who was out. No greeting upon entering and I just waited until another rep picked up the ball. On the good side, I was provided transportation home while the work was performed. The waiting area is new, clean and comfortable. Should post instructions for operating the coffee machine for us old folks. A sales rep walked me through. Thanks The work was accomplished and Stephanie out processed me efficiently.

Did not have parts to repair recall work when they said they did when I made appointment

Always take care of my vehicle in a timely and professional manner. Treated like family.

Jose helped me find my car and was very helpful and kind during the buying process.

I came in to this AutoNation Ford location to test drive a car I saw online. When I arrived I was met at the door by Jose Laboy, who was a very nice salesman. I was informed that the car I was interested in had not arrived to the dealership yet, but that I could test drive a similar car at another location. Even though this particular AutoNation Ford location did not have the car in stock, Jose drove me to the other AutoNation Ford location in Orange Park on the other side of town to let me test drive a car. He wanted to help me determine whether I would want to buy the car I came in to ask about initially. I plan on purchasing the car from this dealer in the future when it arrives.

I came in to this AutoNation Ford location to test drive a car I saw online. When I arrived I was met at the door by Jose Laboy, who was a very nice salesman. I was informed that the car I was interested in had not arrived to the dealership yet, but that I could test drive a similar car at another location. Even though this particular AutoNation Ford location did not have the car in stock, Jose drove me to the other AutoNation Ford location in Orange Park on the other side of town to let me test drive a car. He wanted to help me determine whether I would want to buy the car I came in to ask about initially. I plan on purchasing the car from this dealer in the future when it arrives.

I don't like to leave reviews like this, but I could not believe this experience. My wife took her car here to get a window fixed and they quoted her a price $200 over what she had paid for the exact repair several months earlier AT THIS DEALERSHIP. They proceeded to argue with her even when she showed them the charge from the previous repair. They then held my wife's car hostage for an hour after she told them she wanted to leave and not have the repair done. Unbelievable!!!!

Horrible customer service no regard for customers time even when you make an appointment at 7am. I will never be back for anything

Buying my car was a great process and Jose helped us a lot and was very friendly

Very rude service advisors. Had to stand there without being acknowledged for 10 min. Seemed like I was burdening them.

Jack and Rob were fabulous! Thank you so very much!

Hi My purchasing experience was great being that i sold myself 3 cars and i trust The Autonation Process, people, and the product. RLA.

Shawnta was awesome she made us comfortable and kept us laughing. She was professional and we will be buying from her .Thanks shawnta

Ricardo Allen at the Autonation Ford is a extremely talented salesman and is a very knowledgeable person in cars in general. Also he doesn't only cares about getting you the car you want but the car that fits you the best. I really appreciate all the help that he provided me through my first car purchase. And I would gladly recommend anyone who goes ask for Ricardo. He is understandable and will try to help you out no matter what your situation maybe.

One of the greatest and very professional see Ricardo Allen he will get the job done.

Great customer service, Shante was great. Made my very first car buying experience unforgettable. I would recommend this dealership to everyone!

Went I and test drove 2 F-150's and Shawnta was great. We are better informed to make a better decision. We will be back to buy shawnta

Outstanding customer service from Ricardo Allen when I purchased my 2015 F150. He gave me a great price and a good trade-in value. Ricardo was polite and very professional. This was my 3rd F150 in a 20-year time span. I highly recommend AutoNation Jacksonville Florida.

Autonation Ford Jacksonville is a great place to by a car and work as well. If you are looking to purchase a vehicle please come and ask for me and i be more than happy to help you out on your next vehicle purchase

I think Mr. Ricardo Allen is the greatest salesman on the planet! He assisted me well and I will be car-shopping again at Automation. Superb service rendered! Thanks again, Mr. Ricardo Allen for excellent service!!

John King was an awesome car dealer, he helped me greatly even when I didn't think I would be able to get the car I wanted! I strongly recommend anyone to go through him! Awesome attitude!!!

Everest was excellent. Highly recommend.

Mr Jose Laboy is one of the most professional and respectful car buyer i have dealt with ...great respect and super friendly smiley face treatment. he treated me with such great service

I was very pleased with the service I received while there purchasing my car. Mr. Ricardo Allen, I'd a excellent job in assisting me, from beginning to the end. He assisted med in the choice of the car, gave me needed information why I should get what type of car and we were very pleased with the service rendered. The professionalism shown was awesome. I will be visiting AutoNation again in the near future.

Special thanks to Brian & the Wonderful staff that made my buying experience a great one. Everyone went above and beyond to help me with my purchase. A+

Sales person Everest was very helpful when my husband and I bought our vehicle! Great experience!

Sales person Everest Cacellari help me when I bought my wife vehicle. Great experience with him and managers involved. Recommended 100%

Sales person José Laboy was excellent very helpful at all times answer all my doubts and gave me the best option for Recommended 100%

Went to Automation to check out their used cars selection. Jose Laboy took care of us, he is super attentive, approachable and extremely knowledgeable. I never felt pressured or uneasy- such isn't common in other dealers. If you're looking to by a car, Jose Laboy is the one to talk to!!

Brian Watson (sales) & Robert Bradley (finance) worked hard to find me just the car I was looking for and a great finance plan. Brian listened to what I wanted (I was pretty specific) and found it - not one close, not one in a different color - it. Made the stressful process of buying a car as unstressful as possible - thanks guys

Shauntay was very knowledgeable and helpful! We really another help!

Jose Laboy went above and beyond to accommodate my needs in purchasing my vehicle, Excellent knowledge of vehicles and very customer friendly. I feel even more satisfied knowing that he made sure I was in the right car for me, instead of just a car right now. Would highly recommend his expertise to anyone in the market for a vehicle.

Jacob Rothman was a great salesman. Took his time finding what we needed and was caring the whole time. Will tell all of friends to come visit him. The Van Matre's

Very friendly and helpful. I walked in 20 minutes before closing on a Sunday and they stayed and got me in the truck I wanted. Great experience!

Excellent car buying experience! Alek Bennett did a wonderful job finding me the perfect car! Would highly recommend to anyone!

Shawnta Cruz was our sales rep and she was awesome! Very patient and answered all of our questions.

Terrible experience. Showed up for my scheduled appt. at 7:10 am for a safety recall notice 15S39 light control module. Service rep Stephanie McGuire told me it would take 4-5 hours. Took shuttle home and called at 1pm to check status and she said their computers were down and she would call me back in 15 min. She did not call me back so I called her and got voicemail, left message again, twice, frustrated I called shuttle service to pick me up which he did at 3:30 pm, ! went to her desk and she did not have any status, went to check came back and said they were short on techs and one had just dropped an engine so she would not stop that and it would be about another hour and I originally had many vehicles in front which I took as it never got in the garage and went to the waiting room. She came over at 4;45pm and said it would be ready in a little bit and she had never seen such a crazy day. At 5:15 pm (10 hours) she brought the car out and said she did not have any paperwork but I could take the car and she would mail the paper work the next day I left in disgust and confusion on all the different excuses I got. You would think they would be more responsive to a NHTSA Safety recall that could result in having no headlights in night driving.

Had a smooth and easy process when it went to purchasing a new vehicle. Hector Gonzalez was a great help and made the process super awesome. Great place recommend to everyone.

I would highly recommend this dealership! My sales rep Alek Bennett was awesome! Made the car buying experience painless. Got a great car for a great price. He was very helpful answering all my questions and getting everything set up in my new car.

I had a wonderful experience! The sales rep Alek Bennett made the whole process very easy. Got the car I wanted for the price I wanted!

The salesman, Jack was very knowledgeable and helpful. Very kind and extremely courteous. I would definitely call him again for any future purchases.

Amazing service and a great person. Thanks Jose for answering all of our questions with such a nice and patient attitude. We hope to see you soon!

I got the oil change, that was good. They told me I did not have any leaks in my car. The next day, my neighbor who also works for Ford had checked my car and found out I had a coolant leak in my car and did not know why I was told I did not have a leak.

We went looking for an used car and spoke with JOSE LABOY. He was very knowledgeable, respectful and well spoken. He explained everything for us and answered every question. Great service! I WILL DEFINITELY BUY FROM THIS DEALERSHIP AND RECOMMEND TO OTHERS!

They apparently have problems staffing to meet the needs of the business. For an oil change or other routine checkup, they have regularly quoted me two to three weeks out for he first available appointment. Autonation also closed the only service center in the area (Quick Lane) that was capable of keeping up with demand, and was able to handle same day appointments often. I will keep all this in mind when I am due for a new car -- it won't be a Ford.

Jose Laboy , Darte las gracias por tu amable atención , por tu ayuda y recomendación Thanks

I won't be doing business here ever again. I went in needing three company vehicles. Sales man told me he could get them. Salesman called and told me they were in. I went to look at them and they were not white as requested they were gray! I said to him that I requested for them to be white and his answer was I thought you would like them in grey. I thought to my self, thanks for wasting my time. Then I told him that. The reason we switched from chevy to ford was because he told us that these 150's were V8. That's what he gave me numbers on or so I was told. This turned out to not be the case either. End the end I had to settle for two vehicles not three because he couldn't find them and I wouldn't take them in grey due to our company vehicles being all white. Also, I needed these vehicles yesterday as i had new employees starting who were to immediately fill them. Also, with Chevy they included a first year service package so I asked if he could do that as well and he did. Problem was he charged me full price for the estimated cost. I didn't know he added the cost into the invoice until I was signing papers. I did explain to the manager about being told one thing and then being delivered another with no real reaction. On top of that I got a call from the sheriffs office a few months later telling me the a tag registered to me was just recovered from a stolen car. However all my tags were accounted for. As it turns out this dealership requested another tag in my name. Without power of attorney or used one from another purchase. It's a good thing that a bank or something wasn't robbed and all they got was picture of the tag or I would have been accused of a crime I didn't commit! This is serious stuff. So I immediately went to the dealership and notified them and they assured me that it would be taken care of. 6 months go by and I had to take care of it myself. As a business owner myself this is a complete disregard for a customers well being and is frankly unthinkable! Due yourself a favor and buy somewhere else!

Laura and James were courteous and friendly. Repair was done for less than quoted. I've been using this service department for 6 years for 2 vehicles, even as warranties ran out. Thank you for a great service experience.

Kyle Sales Rep and Brad the manager were one of the best sales team members I interacted with in Jax. Made me a very competitive offer and will surely recommend them to everyone.

Brian and Alek were good to me and gave me the information I needed! Very thankful!!! (:

Not impressed, I know car salesmen will stretch the truth but at least pay attention to your surroundings and be knowledgeable on the vehicle you are selling when you do. Not all prospective buys are mechanically challenged. Will never do business there.

I already detest dealing with car salesmen so I try to explain exactly what I need and give them a price point they are not allowed to exceed. Since I've had family members who worked in the auto sales industry I know exactly how all of it works. None of the car salesmen I spoke to listened to my needs. They tried to sell me cars they wanted to sell. Treated me poorly when I explained I did not care what the monthly payment was, I gave them a bottom line for a car (I had enough to buy the car out right, but they didn't know that).

Alek Bennett was very helpful in making my decision to buy new or used. He was knowledgeable about vehicle features and very patience. Job well done!

If you have more time and money than sense, then I would recommend Mike Shad Ford Service Department! I got my car ac repair completed for less than half of their quote and in less time than it took to get an estimate from them. Bye Mike!

I had a great experience with Shawnta Cruz and would highly recommend her very professional

I was told to bring my vehicle in at a specific time (9:30) so that they could get my repairs done. I take the day off of work so that I can get it finished and get back home. When I show up (45 minutes early) I am told that I will have to leave the vehicle there for two or three days so that they can fix it. Why? Because they are so far behind that they probably won't even get to start on my vehicle until tomorrow. Why? Because we can't schedule our work correctly. Thank you very much AutoMation. I will never go there again. Ever.

Easily the worst car buying experience of my life.

went for 30,000 mile service, i have af250 super duty so knew it would not be cheap. service tech.said it might be as much as $600 and went over what would be done which included 4 wheel alignment.asked for synthetic oil and got regular oil so had to have them change it. oil change alone was $250 total bill was$636 and i didn't even get the 4 wheel alignment

Facilities - need to finish the remodeling, don't need any thing getting into my tires.

Had my car towed into the service department. Super service. Initially I could not pick-up the car because a local thunderstorm had "knocked out the electricity." Picked-up the car the next day. Told the service rep that because they were a customer facing organization, if they did not have a backup for the power supply, I would fire the business manager.

I was very pleased with the service I received. Everest was my salesman who helped me all the way through the process with a smile and genuine open hand for any assistance that was needed. He has superb customer service skills. Everyone I communicated with there was happy to help.

Took my car in for service and had a bad experience. I understand that things don't always go as planned. It's the way a company deals with these bad experiences that says a lot about the people and the business. The service manager found out what happened and called me personally to see what they could do to correct the problems. I was pleased to see that he would take an interest in the experience of each customer.

My experience was very good. Sales people, finance person and general manager were extremely helpful. The 3 starts on the Facilities are due to the fact that the new showroom is currently under construction. I expect that once that once that is completed that their facilities will be extremely nice!!

This was my first time shopping with Auto Trader. The salesman worked very hard to locate the exact Edge that I wanted.

My mustang was scheduled for a paint repair covered by warranty already approved in my previous visit. My vehicle was there for a week and when I was told it was completed I cashed out and found that my vehicle had not even been painted as the invoice stated!!! When I asked the manager to correct the invoice so I could have the repair done at another dealership he told me no. They buffed the clear coat off AND damaged my vehicle. When I pointed out the damage I was told they will not be fixing anything on my car. I had also found a rear main seal oil leak (seal between the engine and transmission) the manager told me they cleaned it off with brake cleaner and found no leaks... REALLY?!?!?! Also on my previous visit they found my driveshaft failed and proceeded to tell me that my vehicle was safe to drive even though it was slinging me all over the road.

Everything went great except when I went to pick my car up. I spent $450 on repairs and walk in to pay and get my car. A gentleman says I'll have to get you a service writer. He asks a service writer if he could help me and the service writer says, " yeah i guess, I mean I just did one and Ive got 4 more to do...but let me stop". He was really annoyed. I told him if he couldn't do then go get me someone who can. Now I am not happy!....He changed his attitude a bit but by that time the damage was done.

resolved

Thomas Moose went above and beyond in selling me my Ford Edge. He selected the vehicle by listening to what I wanted in a vehicle, and worked hard to get the vehicle to me as quickly as possible. Additionally, the finance manager was incredible and got me a great interest rate on my financing!

My mustang was scheduled for a paint repair covered by warranty already approved in my previous visit. My vehicle was there for a week and when I was told it was completed I cashed out and found that my vehicle had not even been painted as the invoice stated!!! When I asked the manager to correct the invoice so I could have the repair done at another dealership he told me no. They buffed the clear coat off AND damaged my vehicle. When I pointed out the damage I was told they will not be fixing anything on my car. I had also found a rear main seal oil leak (seal between the engine and transmission) the manager told me they cleaned it off with brake cleaner and found no leaks... REALLY?!?!?! Also on my previous visit they found my driveshaft failed and proceeded to tell me that my vehicle was safe to drive even though it was slinging me all over the road.

Same result most every time. Long waits and inconsistent pricing. I had an appointment for an oil change and was told it would be 6-8 hours. That is simply ridiculous for an oil change, so I had to catch a ride to work and back. Then I was quoted no more than $150 for an oil change and was charged more than that. They do this every time with pricing!!! It is inconsistent! This place needs to get their act together. Ford will also be hearing from me.

Car broke down during test drive

I took my car to Autonation at the Avenues for a recall on a seatbelt issue. I dropped it off at 10:30 a.m. and I was told it would take half a day to fix. I called at 5:00 p.m. and their phone system is so messed up that it took me until 5:30 (several phone calls) to get someone to actually get through to my "service advisor". I would've spoken to anyone in service, but they insisted that my advisor had to call me back. He finally did after another 5 minutes - and then informed me they were putting my car back together and it would be ready to be picked up in half an hour. So I just waited until almost 7 p.m. to be sure it was done. When I was checking out, I was finally informed that the recall repair wasn't even done because they were missing a part! They needed to keep it all day to tell me that??!! Yesterday I called to make a new appointment for the recall. They said they were booked this week. I asked for the supervisor and was given his voicemail. I told him I wanted it done this week and to please call me back today. Did he call? NO! I'm so glad I'm out of warranty just so I don't have to deal with this place anymore. And I'm having the repair done at the Autonation in Orange Park. At least they could fit me in this week!

Service after the sale is nonexistent. Even trying to get return texts or phone calls is frustrating!

Nice job and very professional staff. Got my vehicle in quick and took care of business. Nice to see that someone out there cares about customers. Keep up the good work.

I didn't have an appointment and a major problem. They got me in and out in half a day and the problem was $25 not a major expense. They were so courteous and service oriented!

People in this department need to learn how greet a customer.acknowledge their presence and maybe they can learn to good morning what can I do for you. Instead of ignore the customer

I've always enjoyed good service from Ford. But when I moved to the Jacksonville area, I now get outstanding service. James Davis is my service manager and he has never disappointed. He and is team are always on the mark, and consistently provide superior customer service. Thanks James!

Quite disappointed with my experience here. Purchased my F150 from a different dealer and decided to bring it here due to the location. Just scheduling the appointment was a production as I had to talk to 3 different people. Finally after getting my truck in I could not get a hold of anyone to discuss the work. Somebody will answer the phone but anyone you need to talk to is never at their desk. I got a hold of Laura who was a pleasure to work with once you have her on the phone. After having thousands of dollars worth of work done to my truck when I picked it up some specific problems had not been fixed that I was sold parts to solve. Still trying to get a hold of someone to schedule a recheck.

Arrived 930am on a Thursday appointment for a major repair with intention to wait. Was 2pm before they advised that the problem was located, but would need to keep truck overnight but anticipated it would be ready next morning. I did not have transportation, so they referred me to Enterprise across street for "a Ford AutoNation discount" because shuttle did not go to Beaches. Rate was $54 for cheapest rental. Walked a mile to JTA bus stop at Avenues, 2 hour bus ride home. Next morning 11:15 am, service writer called to tell me truck was repaired, except it was wrong truck, not mine!! Got a ride later, was dropped off at 1:45 pm, at that time service writer had no idea about truck status, she went back to check, returned and said mechanic was just driving it back to BEGIN repair, 29 hours after I arrived!! I told her if the truck was untouched now, I wanted it back and would take it elsewhere. Took 15 more minutes before I got it back. When I asked to speak to a service supervisor or manager, I was told neither was on the property. The only explanation offered was that the mechanic told her on the previous day that he was working on it, and that she "didn't understand these young people," No apologies, no effort to work it out. Previously had taken truck there, but not in four years. Will NOT return to Auto Nation Ford on Phillips Hwy.

JOHN AND JOSE were awesome. They never pressured us once, they answered all our questions and were very knowledgable about their vehicles. Financing manager was awesome too. Very awesome experience!!! We would definitely recommend to freinds and family. We will be buying our next vehicle from there.

Smooth transaction and A nice salesman.look forward to future service with Ford on my used vehicle

My wife an I had a great experience buying our first new vehicle, there was no pressure at all, and all of our questions were answered quickly even if the information was not readily available.. The repair staff and attention to detail are also top notch, taking care of a few blemishes on the vehicle in a quick and painless manner after the sale. We would like to thank Mike, Dale, and especially Rob for the stellar service before, during and after the sale.

This 'certified Ford' mechanic service is shambolic and this location seems to only identify big expensive problems once the part's no longer covered by warranty and now chargeable to the customer. They have no good explanation for why problems aren't identified during repairs with only minimum effort to fix/replace and no effort to identify cause to avoid future recurrences. They don't return calls in a timely fashion, they don't follow up on customer complaints or requests for further information and their customer service is awful. Also, not once did they offer my partner the complimentary rental that every Ford owner is supposed to receive during warranty repairs. We only found out how good a certified Ford mechanic service can and should be when we went elsewhere.

I had a routine service appointment for my Fusion, and the service was flawless, as usual. The staff there is very friendly and nice to work with. Though I chose to wait for my car, there was a shuttle driver who popped in regularly to see if anyone needed a ride, if they didn't want to wait.

This dealership has gone downhill over the last few years. Seems like they have no desire at all to sell cars anymore. Do yourself a favor and take the drive to Murray Ford!

This is the second Ford that I bought from this dealer and sales rep (Terry ). Terry finds the car/truck I am looking for and makes the process so easy.

2014 ford fusion. I have had a seat belt recall since January and parts are still not available. And, I just got another recall that my door might open on its own while driving. Not one dealership can provide any help. NEVER BUY A FORD!!!!!!!!!!!

The service center here is horrible, not only did I have to wait over 36 hours but when they "repaired" my ac system it didn't even last a few weeks. When I took it back they said it was not the same issue they had previously fixed. It's just suspicious when only one part of your car keeps breaking over and over again but in tiny little parts. I really should have read the reviews before going to fix my baby.

Mike helped us get a great deal on a new Explorer. Mike and the staff did a great job of doing everything they could do. Will definitely continue to shop and refer people.

My salesman, Corey, was great. I found a really nice car with no hassle and very quickly. We test drove a few and he was very patient with me. That's why I'm giving this place the rating I am. The price for the car was great, but when they looked at my car and gave me a price for the trade-in value, I was shocked. I told them I'd think about it, and brought it to CarMax for a quote. CarMax offered double, so I accepted it. All in all, this place has GREAT customer service, and GREAT sales people, but whoever is doing the trade-in pricing should really be fired.

2 two hour job turned to 6 hour but they can and told me on all up dates ! Service a 5 but the waiting space needs to be clean and the outside is very very dirty! Please clean up trash

I recently purchased a 2016 new Ford Edge an have absolutely NO buyers remorse! I wasn't completely sold on a Ford until I drove it. Any reservation I had was put to rest by the quality, performance and value. My Sales Consultant, Terry, listened to my needs an wants, an was knowledgeable and patient with me. I highly recommend checking Ford Auto Nation out!

Very knowledgeable. They could meet you at your car when you drive up for your service appointment.

Came in for a toe link recall and asked service to look at a rattling sound under my car which is clear as day. David in service told me that his guys thought it was something inside the car and told me I would have to reschedule and take all of my work related items out of the car as they thought boxes and books were making the sound. Clearly not. I don't think they wanted to deal with it. When I went back to pick up my car David didn't even address it. Bi won't be back based on previous sales experiences and this experience.

all done in timely manner and with out any issues as of right now.

Susan is great! She always makes sure my vehicle & I are taking care of properly!

Used to be a great place but not anymore. I had to bring my 2013 car in multiple times to get little things fixed after buying it used. The mechanics and other people that actually worked on my car lied to the service representatives telling them they did work when they actually didn't. My steering wheel was actually damaged but replaced for free while they were working on my driver seat. Luckily i had photos to prove the damage had not been there previously. They were not up front about the damage though and i had to confront them about it. I asked the service department to fix 4 or 5 little things and in the end they only fixed 2 and had to replace my steering wheel which they damaged.

I brought my Wife's fusion here with just over 30k miles because the tires had tread falling off in chunks. I was told by the service manager that we needed to pay for an alignment and new tires. I asked about the warranty which in writing covers 100% labor and 30% tires in the appropriate mileage range. I was told that they would not honor this because the car was out of alignment. This morning, a local tire shop put the car up on the rack to check the alignment and it was actually right where it should be. It would have been so easy for Auto Nation Ford to do the same thing in lieu of making up a story so they didn't have to honor my warranty . Instead, they just tried to take my money. I WILL NEVER DO BUSINESS HERE AGAIN! Update: I just shared this review with all of my Facebook friends. Update: I will call the GM on Monday. However, since I am disgruntled and your chain of management is aware, why doesn't the GM call Me?

Purchased Ford Fiesta in 2012 and was lied to by the Sales associate Terry Leonard. They lied about the warranty - 100K or 5 years, wasn't true. The service plan (charged 1700.00 plus interest) for what amounted to ten oil changes and two tire rotations. Total Rip OFF! Watch out for this dealership, they promise the world, then explain it away that you signed the paper. Don't TRUST WHAT THEY TELL YOU! READ Everything. My advice, go somewhere else!

Reason for the one stare on facilities is because the whole area was a construction zone.

3hr oil change . They forgot to put up my skid plate so when Ieft out of the dealership I was dragging all the down the road making a loud noise. Drove back to the dealership and now they have to order me a new one . They took it off for the mean while. So I drive home now 3 1/2 hrs later. They never rotated my tires . I paid for this but it never got done. I call them back and they did call me back and I know they didt because the two front tire were warn on the out side. They want me to get other work done on my truck and I don't know if I can trust them . Don't have a good feeling . Never had problem in the pass. Will see

No stars from me. We purchased a 2016 Ford Edge, the salesman was great, and we loved the vehicle. One week after our purchase, we had an air bag warning light illuminate. Our service representative worked very hard to satisfy us; management, not so much. After multiple trips and 45 days of attempted repairs (one positive, they provided a rental thanks to our service rep.) we initiated the FL Lemon Law and eventually agreed on a settlement amount. Thirty days later, upon which the vehicle had to be turned in, we have not received the agreed-upon refund. We will now have our attorney represent us. From the dealership General Manager to the Sales Manager, who stated he "doesn't work for Ford," it is apparent they could care less about the struggles or frustration this experience has created. From the moment this vehicle arrived to the Service Dept., management disappeared. They accept no responsibility whatsoever, choosing to ignore the customer. We will NEVER purchase a Ford or ANY AutoNation Dealership product again.

Very good experience. Easy to find and drive what we wanted. In and out in a hurry. Very friendly and knowledgeable staff.

Called Service Dept to see if broken door handle is covered under warranty, explaining that I wasn't interested in getting it fixed just yet, just needed to know if it was covered. I was given an appt at 9:30 as "technicians make those decisions." I arrived at 9:20, waited in a filthy waiting room until 11:50, at which time I returned to Service desk and stated that I needed to leave (granddaughter needed picked up from school). Susan told me that they had not gotten to my car and asked the courtesy driver to get it for me. As I was walking to my car, Susan then told me that someone must have tried to break into my car and damaged the door handle, that it would not be covered under warranty. So . . . I thought they hadn't gotten to my car yet? Hummm. She said she would order me a new handle, and I, in a low calm voice, told her that I wasn't happy with the service I received and would find a different Ford dealership to use. So, long story short, I was lied to or forgotten about or both, and the wait time was not acceptable considering I only needed to know if it was going to be covered under warranty and no work was to be done that day.

Bought a truck in early February and my trade in is still my paid off through the bank it was financed with. This has hurt my credit and after multiple times speaking to the finance department, I was told it was handled. It has now been reported to my credit and the management told me good luck on doing what I felt like I needed to do in pursuing legal advice because he was "enjoying his day off"! DO NOT BUY FROM THIS DEALERSHIP!!!!

I hate Ford's I like Chevy's

Service for a car sucks here, 2 1/2hr wait for my appointment of 10:30 oil change. 12:48, still waiting!?! Go somewhere else!!!!!

Rob, our salesman, was thorough and knowledgeable. He found the perfect Escape for us. This was the best car buying experience ever.

My fiance and I recently went in and bought a brand new 2016 Ford Edge from AutoNation Ford Jacksonville and Derek Parsons our salesman was very knowledgeable and very helpful when it came to picking out the right vehicle and getting everything setup I would definitely recommend him and the staff of AutoNation Ford Jacksonville

This too would be a negative star. I had windshield wipers replaced and a $110 alignment. Both were failed jobs. The wiper flew off! And the car pulled to the right. So I brought it back the next day expecting to be first since they messed up. I was there for 3 HOURS!!!!!! Never again.

The sales people are very friendly very knowledgeable and very professional

Ricardo was excellent. He was kind and considerate and very knowledgeable. I would highly recommend him as a sales person. Christine in financing was unbelievable. I think she actually runs the place. What a hard worker and so very kind

Sales department and finance department was very professional and did a great job assisting me in buying my truck which is the only reason I gave 3 stars. However the service department needs work. I was told to bring my truck in so they could check the alignment at 3 p.m. which I had to leave work early in order to have it done. I arrived on time and waited for over 2 hrs before finally being informed that they misplaced the parts to be able to do the alignment on my truck. The manager of the service department drove my truck off the lot (assuming she was going to test drive it, thinking the alignment was done). She was in fact taking it down the street to see if tire kingdom could do the alignment instead. Throughout the time I was waiting I was not informed of anything that was going on and I wasted my time being there because the alignment still did not get done and to me this is bad business. From now on I will go to a different Autonation for maintenance ect.

Under construction, but I left car and did not wait for it so facilities didn't matter.

Rob and Terrance were awesome! They got me in and out quickly, with great price and the vehicle that I wanted. I highly recommend.

After all the set back that we was dealing with trying to find a truck online Lance Huish and his Team members never gave up. I will be doing business with them again.

Under construction and not the most appealing site.

Ordered a part for my 2010 Ford Fusion because it was not in stock and paid for the part prior to it being installed. I was never contacted when the part was there. After numerous attempts on my part via calls and messages I spoke with someone in the service department who infromed me they had two of these parts in stock already. Unfortunately the calls, messages, and misinformation occur pretty much everytime my vehicle is serviced here. At last, I was contacted by a manager after I left more messages and sent an email. I was merely given an apology. Even after an abysmal two month wait, there was no offer for any type of discount or courtesy car while my car was in the shop having the part installed. The only appeasement I was given was an opportunity to schedule an appointment at my soonest convenience which In my opinion should be the standard in any situation. Overall I have been disappointed with the endess phone transfers and dropped calls/balls when dealing with #AutoNation #Ford on Philips Hwy in #Jacksonville #Florida.

I received excellent customer service from auto salesman, Mark S. Carofano at AutoNation Ford Jacksonville. He really made the car buying process seamless! If you need to purchase an automobile, please see Mark S. Carofano!

Service - in the mornings if you are going to offer a shuttle service there should at least be 2 or more shuttles during prime time. Furthermore, communication on when the car was done was VERY poor. I had to call the dealership and ask if it was done. They told me it was but waiting on wash. Communication on the status would have been greatly appreciated.

My daughter bought her truck from Derek Parsons and recommended him highly. I could not have ask for a nicer person to deal with. Even though the facilities are going thru a "face lift" the accommodations were acceptable. Derek spent time educating me on all the new equipment and offered for me to return at any time when I needed help. What more could you ask! Excellent!!

Had warranty work done and there were no issues with it. Staff was courteous.

Scheduled service was performed on my Fusion. James did an outstanding job on the service.

Fast professional courteous .took the time to answer a few questions about the car

Great service by appointment and was faster than anticipated! Thanks Susan.

Staff was courteous and overall service was very professional. In and out for oil change and rotation in under an hour. Customer service wasn't amazing

Facilities are under construction, but that's not why you buy a car from dealership! Great transaction, very smooth.... as a woman I was treated with respect and I appreciate that. Great Job!

Great!!

OMG - Don't give them your email address!!!!! Once they have your email address you will receive many unsolicited emails with no way to unsubscribe.

I would leave zero stars if I could. Called them on Monday after I found the vehicle I wanted online. Talked to them and told them I am out of state, had an X-Plan number and just needed a price on the vehicle. Told them it was a cash deal unless there was additional discounts for using Ford credit. I also said I would arrange a time or shipping for the vehicle if I need to take delivery before 1/3/17. The guy on the other end sighed and said "just give me your email address". So I patiently waited for 2 days and nothing. So I contacted them again and gave them the same details. About an hour later I had someone contact me, he wasn't that familiar with the year end incentives, nor real enthusiastic. I told him I would leave a deposit upon him confirming the price. Again, it's fixed with the X plan, shouldn't take but 15 minutes to get everything in order and email it. 11 hours later I get an email telling me that the vehicle had a deposit on it and was sold. I must say, I have bought cars all over the US and this dealership is the most inept people I have ever dealt with. A cash deal, via wire transfer, not having to worry about a trade in, getting credit, or any other problem. I think that is an ideal buyer and theses fools couldn't even get a sale. I would HIGHLY recommend passing on this dealership.

James Davis is the best customer service repair rep there., He knows his stuff. He has taken very good care of me for years.

TOO BUSY!!!! This dealership needs to hire more service advisors! If they are THAT BUSY, they can afford to do this. As a result, I will looking elsewhere when I am ready for a new car!

Jim was helpful but it took a week to install a radiator and I wanted my Sync fixed from software errors. When I picked up my truck I was told a master Ford reset had been done on my Sync but when I got in my truck, my phone was still in the system which means nothing had been done. I don't mind saying nothing was done but I do mind saying something was done and it was not.

I've been going to this dealership for 6 years and they've never disappointed me. Jim Lilly has been our service advisor for both my mustang and escape. He's awesome.

Awesome job with everything as always.completed in a timely manner and care was left clean and brought out front.

very good because they are fast and don't try to get me to do stuff i don't need they listen to each problem described and respond to each problem