Excellent job on installation. The service person Jessica was very courteous and kept me well informed on what was going on.

Excellent service from Susan Gunnell, Service Representative. My Ford Escape 2015 replacement of the right headlight was done in a timely manner.

I was met by a very intelligent young lady ( Jessica Henry) who set up a schedule to bring in my truck. She then tells me that what I was asking for was under warranty. As my truck was being worked on, she found me in the waiting room and told me that my truck was almost complete and when it was, she brought the paperwork to me and explained ever detail. She then walked me to my truck which was parked near the maintenance facility. This is what I call personal service.

Very very helpful. Only dealer I visited that worked so hard to find the new truck to fit our needs and desires.

All went smooth and on time. Professional and friendly staff. I just had oil change

This is the Best Ford dealership in Jacksonville. The service Advisors are very helpful and communicate very well. I would recommend this dealership to anyone

service department is Awesome

2014 ESCAPE was in for oil change and rotate the tires. Appointment set for 7AM, car was in service bay within minutes. In and out in just over an hour. Stephanie and service group were awesome, as always. Answered a couple of questions for me, and I was on my way home. Even got turned on to a Mustang to think about while I was there.

Kevin answered all my questions. Service was quick! Good experience.

Excellent customer service friendly sales personnel.

Gave us a helping hand and great advice to fix our problem as we were traveling through the area and needed an immediate fix.

I took my Ford escape in for its regular service. As always staff is very pleasant ,service was done in a timely manner. What I Truly love about their service department they will not do anything to the vehicle unless they have your content ,whether it be a filter change Or a simple fuse. Thank you for looking out for the consumer .

My wife and I purchased a car with Automation Ford. The sales representative (Milan) was very helpful and knowledgeable about the incentives and rebates that were available. Milan took the time to make sure my wife and I was able to get the car we wanted. If you are looking for a new or used vehicle, go see Milan.

As usual service was great all work completed as scheduled. Truck was retuned on time and with detail info on all work performed.

Fidel did an excellent job selling us a new Ranger Tremor. Truck was not ready for the showroom however he had an idea that is what we were looking for and took us to it while it was being detailed. Sales were pressure free and the team behind Fidel ensured we got the exact financing we were looking for. Can’t say enough good things about the team. I will buy my next vehicle from them.

We had the best experience working with Doug and a few other associates at AutoNation. They were knowledgeable, prompt, and extremely accommodating working with you providing options for reviewing multiple vehicle models and payment options. We will be returning for our next purchase

This would be my second vehicle purchase from AutoNation. One take away from the experience would be that what you see is what you get, no hidden schemes, costs, or fees. The employees at AutoNation of Jacksonville were straight forward from the get go. Initially, I visited AutoNation of Jacksonville with the intention of just looking at a new 2021 F150. However, feeling like I was getting such a spectacular deal, I ended up purchasing a beautiful loaded Lead Foot Gray XLT F150!

I was looking to trade-in my 2017 HyundaiTucson. I did a lot of research online but due to my last phenomenal purchase experience with Autonation Ford of Jacksonville, on Phillips Highway, I decided to go back to them. My AutoNation Ford Sales Associate, Jacob Rothman, did a phenomenal job. He listened to my wants and needs to find my the perfect vehicle, which was a 2020 Ford Edge SEL He thoroughly explained everything and personally ensured the entire process went very smoothly.This was again one of the best vehicle purchase experiences I have ever had in my 30+ years of buying vehicles. Quite a stellar Team at AutoNation Ford ! They all worked together seamlessly to provide a Sales experience second to none! This makes 3 home runs in a row for me so they have won my business for life. If you're looking for a new or used vehicle then do yourself a favor and give them the first shot. You will be glad you did!!!

The Check In Process was Fast and Easy. The service department Employee Stephanie was Amazing, she was Very Knowledgeable Of what Was Going on And Had a Great Line Of communication while my vehicle was Being Serviced. No Hassle No Salesman no Bs...Just Good OLD FORD MOTOR COMPANY

Great service from the beginning was introduced to staff my truck was special order Doug sales manager stay with my order and answer all of questions and update I will definitely go back and buy another vehicle when it's time again

First let me say I’m very happy with my new F150 lariat. Terry Lenard was my sales guy it was fantastic. The financing was quick and easy. The one thing I was a little upset about is when we were doing all the paperwork they were supposed to take the truck back and have it detailed. There was a lot of stickers smudges and just traveling dirt and dust from a new vehicle. He said it back it came back the exact same way I pointed out the stickers the wheel Marks ect. He said he was very sorry they didn’t do it the first time sent it back a second time now I’m waiting an hour longer than it took to buy the vehicle. It came back a second time exactly the same as the first. Dropped it off at the detail shop in Saint Johns County they did a fantastic job. Cost me $225 though. AutoNation sales were good but service sucks butt!!

I have complete confidence in my service advisor, Susan Gunnell, and she keeps me informed every step of the way.

Every Ford service center is busy but Jessica Henry took such great care of me that I felt like I was the only one there. She went above and beyond by researching exactly what Ford would pay for on my truck and she made sure to charge me as little as humanly possible which was a breath of fresh air. Thank you, I’ll be back with every car I own!

Jessica Henry is THE BEST service advisor out there! She goes above and beyond every time making me feel like I’m the only customer they have.

Excellent dealership- Service department Stephanie is a joy to work with-

Great experience. The sales rep was really helpful...

Great experience at AutoNation Ford of Jacksonville. I took my vehicle in for some recall work. I was informed of how long it would take and received updates from my mechanic as far as the progress. Any questions I may have had could be answered by phone. It was ready when promised.

Have been using AutoNation to service my F150 and they?ve been very fair with pricing and service.

Helped my family drive off with something nice

Stranded late in the day and they got me back on the road within several hours . Just great service and facilities.

Fantastic experience working with this team to surprise my wife with a new vehicle. From us initially walking in late afternoon on a Sunday until the end, they were all helpful and courteous.

I had a great experience with car buying process. Jorell Johnson was able to find the perfect car for me and my family. Although it was not on the lot , he asked me what I wanted in a vehicle and delivered on that and even more. I would definitely recommend AutoNation. It is the best car buying experience I have ever had.

No pushy sales tactics. Loved the experience! It took us several visits before we landed on which car we wanted. I felt NO pressure to make a purchase immediately. These guys just want you to have the car/truck you want. Very happy with my purchase and with the service.

The staff was very friendly and accommodating. I truly appreciated the nice calm environment. My car was ready when expected after dropping it off the night before. My deepest gratitude for the professional service. My deepest gratitude to John who extended himself to help me when I was in need of service and to Jacob who was about to get off from work but graciously stayed behind in order to assure that my car was serviced. Because of these two kind men, I was able to go to work the next day without any problem. I am very grateful. Again, the waiting lounge has such a calming environment. (The coffee is good too). “Thank You”, “thank you”, “THANK YOU!”

Came in on a Friday afternoon to find out that my appointment had been scheduled a day prior. In the middle of a busy service day, Susan and the team made time to address my safety notice. Thank you for being flexible and showing great customer service!

My consultant, Jorrell Johnson, Made buying my car a painless experience. He was very responsive via text during the weeks before my purchase, Answering all my questions and being very transparent. He told me the price, The Payments, and He kept those numbers. The price didnt increase when I came in, In Fact, When getting GAP protection they even took a few dollars of the monthly payment off to help me get the coverage and keep it affordable. After driving off the lot, My only wish couldve been a quicker visit, But like any car purchase, Its gonna take a little while. Fortunately the Sales building has vending machines, Water and Coffee machines, and televisions. I was able to see my car during the detail, and I will be buying my next vehicle with Jorrell, Thats for certain.

First time I brought my car there, and they were professional, convenient and they did good work. Cost was good as well.

Great services. Very professional. Clean and very organized place. Follow covid protocols

From the first inquiry we made, Milani was super helpful. Once we arrived to delivered our vehicle there were some delays with info from our bank. Milani was there for us every step of the way keeping us informed. I really appreciated her attentiveness and kindness. We left feeling good about getting a solid price for our vehicle, but also that in the process it felt like we made a friend. We spoke with several AutoNations in Florida during our search on where to sell and Milani at AutoNation Jacksonville was the absolute best.

Great experience getting service on my Mustang. Thanks.

Stephanie is amazing!! She’s always wonderful to work with and super helpful. I did have an issue with brake service and the Service Center honored their commitment and made it right. I’m not usually one providing positive feedback on Service Centers, but this is one place I would definitely recommend. *Edited - Stephanie is still amazing! Unfortunately, after their mechanics touched my truck my rotors squealed. They made three attempts to correct it but they still squeal. And the Parts department leaves a lot left to be desired.

Sold my MINI with great ease and in less than an hour and a half at a fair price. Very courteous and professional staff. Would highly recommend AutoNation.

I didn't buy a vehicle from here but sold mine. Experience at first was like a typical dealership, where you wait around for a while, and they come back with some issue (banks closed due to time of day). But my sales guy, Noel, was excellent and went above and beyond to correct the challenges. I'd recommend AutoNation for selling your vehicle. Can't directly recommend purchasing due to no experience on that regards.

The service manager and the service department staff of Stephanie and Wanda are true to their word. Their integrity is much appreciated. It is refreshing to find a dealership service department that follows through on what they commit to. Well done. Thank you

Very good customer service ❤️

Easy scheduling , friendly staff , issue resolved first time.

My experience was excellent. They were extremely helpful and were willing to work with and arrange a time when I could get my vehicle to them.

Came in looking for my dream truck and was a bit let down when I saw current inventory but my salesman talked with me and took in all I said. Then he smiled and said I may have a vehicle in back that might be perfect for you. Walked out to back lot and there it sat. 2021 F-250 6.7 Power Stoke Turbo in King Ranch trim with Tremor package. Perfect just like this dealership. Thanks again for making my dream truck a reality.

I picked up my new 2021 Ford F150 Platinum Hybrid March 8th nd love it!! The dealership treated me wonderfully and my salesman Randy Hubbard was a true professional.

The repairs were done in a timely manners. The service team were helpful.

Smooth process from getting appointment scheduled and completuon of work, in a timely manner. Thank you Auto Nation@

I had a great experience. The facility is comfortable and was very COVID-19 compliant. As an African American I was treated fair and respectful. That went a long way with me.

Brought our 2004 Ford F150 into AUTO Nation Ford, Ms. SUSAN GUNNELL took good care of us. She is top notch and I prefer using her exclusively whenever I use AUTO NATION FORD. Very satisfied! They repaired/serviced both differentials plus transfer case for under $800.00. VERY PLEASED WITH OUTCOME!!! Talk to Ms. Susan, she'll take good care of you!!!

Mike in sales was awesome! Very fast and got me the best deal

Had the joy of bringing my f350 n focus in for recall n warranty work I was going to Coogin but they blew me off. James n Stephanie took care of my concerns quickly in fact James fixed my 350 in the oil express lane . I have never ever had customer service like this before un believable Thank u James n Stephanie

Great service by the entire staff - would not take my car any where else!

Stephanie in the service department, I just can’t say enough great things about this person. She went above and beyond to make sure I was taken care after an issue I had that could’ve left me stranded for the week. She went out of her way to make it right, and these are the reasons that keep people coming back, people like her. Caring and kind. This Dealership is Great! Christine F. is never to busy to give top shelf customer service, even when she’s on an important call with her boss. She really cares about the customer and makes you feel important, is a credit to this location. Had several good experiences here, never a bad one. If your in the market for a Ford, highly recommend.

Took my 2020 Ford F-150 in for its first Oil Change and Tire Rotation. Appointment was at 8:30am and I was out by 9:15am. Fast Friendly serves.

Customer Service Advisor Stephanie McGuire (Auto Nation Ford) was professional, personable and efficient... really made this visit for air conditioner check an flush go smoothly... give her a bonus when appropriate... she more than earned it!

This was one of the best car buying experiences of my life. Noel our salesman was perfect in every way. He was low key and very knowledgeable on our car. He couldn’t have been better. His sales manager Jacob was also very helpful and very nice. Neither had the typical traits of a car salesman that we encountered at many of the other dealerships. And the dreaded finance guy was exceptional. Robert was like a good next door neighbor. He was there to help us and didn’t try to push options on us. He was very comfortable to work with just like Noel and Jacob. We gladly sing their praises.

Took my 2020 Ford F - 150 in for its first Oil Change and Tire Rotation. The service desk told me about 1hour to 1.5 hours. By the time I finished my complementary Coffee? I look up and the truck is complete.

I want to thank Laura and James for there great customer service. I had an issue with my truck check engine light and I was headed out of town for a few days. They asked me to get my truck in early this morning so they could troubleshoot. Their technician found the issue and corrected it. I was in and out in 35 minutes and on my way. Thanks again Laura and James for outstanding customer service!

Stopped by to look at the new Ford Bronco Sport. Very nice experience. Ryan Heady was kind and knowledgeable. When I am ready to buy i will go back to Ryan.

Customer service was excellent, she provided me all the information i needed to know when needed so contact was there from beginning to end. I wish they would at wash my car after it had been in the shop for days.

Kevin was absolutely amazing. Polite. Respectful. Helpful knowledgeable

Always treated with courtesy and respect. I have been a customer for 11 years and on my 4th Fusion SE. I love the car and the the service provided by Autonation Ford. You won't be disappointed.

Service department was great and took good care of my ongoing vehicle issue with little to no hassle. Put me in a rental until I was able to get my vehicle back. I appreciate the hospitality. Keep up the great service!

Fast and convenient service. Very helpful advisors

Professional, courteous, ethical....the work is done promptly and repairs with Ford parts are guaranteed for 2 years!!! 😀

I am generally not a fan of dealerships servicing my car or parting with my money for any reason . I feel AN Ford in Jacksonville has always been honest and fair with me on the multiple occasions I came in for service. The turnaround time for diagnostics is good if you expectations are reasonable. And yes, the price is high as you would expect , but they are usually right about the problem the first time, which is not generally my experience elsewhere. Out of convenience, I sometimes use them instead of my personal mechanic since I have a very used mustang. But if you really must know the problem, they figure it out.

Jay was so helpful when I arrived to bring my truck in for service. He was knowledgeable and genuinely showed concern for my vehicle. He made the process seamless and I'd be crazy to take my vehicle anywhere else! You aren't taught great customer service like that, where you feel like they are holding your hand every step of the way. And my Husband and I will be buying our next Fords from them if they have Jay on their team. Thank you Jay!!

I was never much for dealing with Dealerships for service on any vehicle I have ever owned but AutoNation Ford has completely changed my attitude on that. They routinely go above and beyond to provide not only great service but are a pleasure to deal with. From the Service staff checking you in to the techs who make sure work is done right the first time this place is spectacular. I have brought my truck in for any work knowing and trusting completely my business is appreciated and the investment I made in my truck will be taken care of.

It was one of those days where I was on a tight schedule when my car had trouble starting. It finally did start and I drove straight to Autonation--no appointment, just frantic because I had to both go to the office---no problem--their shuttle took me back and forth--and be home early to relieve the caregiver for a special needs family member. Thanks, Kevin and Antwan & team for saving the day and accommodating me with great attitudes. You were my Super Heroes that day!

Great dealership. We worked with Mike Hutto, excellent salesperson. This dealership is very responsive to the customer. 👍🏻

Ease of service. Clear explanation of costs and timeframe.

Susan Gunnell is fabulous!

Service advisor was very courteous and really knowledgeable as to her job and was prompt to answer any questions. Service of my vehicle was outstanding and vehicle was completed in a timely manner.My service advisor, Jessica Henry completed her task and kept me advised on my vehicle and your dealership should be proud to have someone of her professional quality working for them and I will always look to her for her outstanding and professional service during my visits. Tony Fields

Stephanie took great care of me and my Ford F-150. AutoNation Ford Jacksonville is my dealership and service department of choice.

My vehicle had some recall issues. I was contacted by AutoNation and scheduled an appointment for my vehicle to be repaired. Everyone was courteous and professional through the entire process. My vehicle was repaired sooner than expected. It was pouring rain when I took my vehicle in and it was clean and dry inside the vehicle when it was brought out to me. I was highly impressed with the entire process.

Morgan is so fantastic to work with! I have been coming here since I moved last year and it has been very pleasant every time. Reasonable pricing and wonderful people. Will be visiting this location and working with Morgan indefinitely! Thanks Morgan!

Good job... a little concerned that Concierge, older gentleman moving cars, didn't have his mask in place. This concerned me. Otherwise, it was a great experience. Very friendly people. A woman offered me coffee while waiting...very nice.

Were very professional but not pushy. Made all accommodations as needed

Doug, Terry and Robert were great. Doug got me the best amount for my trade. Terry took plenty of time going over the options in my new vehicle making sure I understood the workings. Robert laid out a no hassle finance plan that stayed within my budget.

Deal was done remotely and car picked up on a Sunday, which was a first for me. Everything went smooth during the transaction. My salesman was Fadil Ababseh.

I had a very pleasant experience at this dealership. My service representative offered suggestions about additional services and was in constant communication with me concerning my service appointment. My husband and I were very impressed with the cleanliness of the waiting area (there was actually someone cleaning the area). Impressive!!! Also, an employee offered anyone waiting a beverage. The employees at this dealership actually seem to care. Keep up the excellent work. I strongly recommend this dealership to anyone who needs service or in the market for a new vehicle.

The Service Advisor ,Jezreel James was very helpful and polite and gave outstanding customer service

AutoNation Ford Jacksonville Always Takes Great Care of my Explorer Sport.

The sales representative are very friendly and they will get you into a vehicle that you might like. My experience was so awesome and amazing I really appreciate my sales representative for all he have done for getting me the truck I always wanted. Thanks Jorell.

Great experience buying my Bronco Sport! Thanks

Overall service has been great, they made the buying process simple, took my old car off me and the service package has been easy to use.

Fantastic friendly fast service!

Morgan is the best service advisor in Jacksonville. She is always thorough, honest, and truly shows a genuine interest in understanding and meeting her customer needs. I would highly recommend Morgan and AutoNation Ford Service Department. Steve

Service was pleasant, waiting room was comfortable and clean. Explanation of charges was clear and easy to understand. We will definitely return for all our car needs . Thank you!

Fast and friendly service... Was in and out before i knew it great job!!

Great experience

Great service. Thank you Jesica !

Being previously discouraged after shopping around at other dealerships, my fiancée and I decided to give AutoNation Ford Jacksonville a shot and we were not disappointed. It was our first time purchasing a brand new vehicle, and Kyle Duteau and Doug (the GM) took FANTASTIC care of us! We found the perfect brand new 2021 Ford Ranger which suited all of our needs. Our salesman was very patient as we were learning the process and throughout the sale was very transparent, open, and honest. Both he and the Doug were very kind and made the experience worthwhile and all the more exciting. This dealership is definitely the best one around, and if you’re in the market for a new Ford ask for Kyle!

Kyle and Doug are the best! AutoNation Ford is the best Ford dealership in the area. They took great care of us and listened to what we wanted, working with us to find the perfect truck.

The service advisor(Stephanie). Was very nice and informative. She took the time to tell me what was wrong with my Ford Explorer.

I had a service problem done, it was done very fast and the customer service was great

We purchased a 2017 Ford Explorer. We met with Myka and he showed us every inch of the vehicle. He was extremely knowledgeable about his product. Purchasing was very seamless and efficient. I highly recommend you ask for Myka and he will help you make the best purchase.

We had an excellent experience at AutoNation! Myka knew his product and was extremely helpful. The purchase was so easy to make, and recommend you contact Myka for a great car buying experience!

Amazing service! Fast and honest about pricing! Jessica was amazing! Overall great service! Highly recommended!

I was particularly impressed when at the end of my servicing appointment, my service rep. Susan reminded me that my next appointment would be at 60,000 miles and that there are recommended things to be done, and presented me with 3 options and their cost. Having several months to prepare for this is really helpful. Thank you Susan and Auto Nation Ford!

Susan Grummel is the representative I have dealt with the past several years. She is informative, knowledgeable

Auto Nation Ford , Jacksonville, Fl ., Service Advisor 9717 Kristen L, was professional, friendly and knowledgeable in understanding my need for service. I was very satisfied with the service representative who worked on my Ford Escape 2015. He was very polite and thorough in checking the areas of my concern and serviced all to my complete satisfaction. He also suggested areas that should be checked and serviced on my next visit. The whole area was clean and the waiting area very comfortable. The cost for service was quite reasonable . I have complete trust in this Auto Nation for my auto service.

Jessica provided superior customer at my last visit to Auto-Nation. She kept me informed related to the status of my truck. The repair was completed on time. I purchased my F250 from Coggin on Atlantic - but the service dept. their is not up to par. I decided to give Auto-Nation a shot - even though it's an additional 15 miles for me. Moving forward, I will only take my automobiles to Auto-Nation for service. Jessica - YOU ROCK!

Great service department and excellent technicians.

Jay was helpful & attentive to my concerns. He made sure to double check the service performed and was professional at all times. I was satisfied that all work was done and that if I had any questions Jay was there to answer them.

Your Service Dept is Superb. This visit was AWESOME as usual. I just wish I could get you to wash and detail the truck...

Was able to set an appointment on short notice for recall work. Just purchased my vehicle and it was a great relief to get it checked out quickly. Great service!

My recent Service appointment was AWESOME, as usual. I will continue to use AutoNation..I just wish I could get them to wash and detail my truck. Easy to be a loyal Ford owner when they make it this easy.

Auto Nation puts out some beautiful automobiles! The service department is pretty prompt and very curtious!

Susan Gunnell is the finest Customer Care Advisor I've ever worked with. She's the reason I come to this dealership. She's professional, honest, knowledgeable and delivers what she promises. If she ever leaves, I leave.

Stephanie was amazing as we went over the repairs and the oil change. Customer service is important to many as my job deals with customer service so Stephanie took the time to listen to my issue and went over my repairs. I had a very bad experience last time but everything was perfect this time. Thank you

I just had my Ford Escape in for maintenance , and was so pleased by the service of course, but also happy to see so many of the staff and customers wearing masks. I work in an Emergency Room, and we are truly seeing the effects of the rampant spread, everyday. Thanks for everyone who is wearing a mask, and slowing the spread!

I was very satisfied with the service I received on my car. Autonation Ford Jax is great when it comes to customer service. This is a very clean dealership. If you choose to wait on your car there is a very comfortable lounge area which offers enough seating inside and outside. I wouldn't think of going anywhere else.

Off the charts service. Did great work but had to go back twice but the service was so good it was ok.

I took my car in to get the evaporative system replaced and I had no issues with the process. I received updates in a timely manner and with great detail. One of the technicians found $20 tucked in my dash and left it in my car for me to find. I cannot think of a more honest staff. Great work and great customer service!

Susan does a great job: she is professional and very through with what one needs.

Quality service provided by service team member Jessica.

Courteous staff providing timely, professional service in minimal time

Wow! Very impressed! I believe the website needs some tuning to include recalls, so they can cut down on call ins, but when I called in I was treated with respect & scheduled my service needs as requested. I received a prompt email on who my Service Advisor was, and that this dealer takes the Covid-19 emergency seriously, & has protocols in place to cover the safety of their customers & employees!! Outstanding, my new dealer for service & my next Vehicle for my fleet!! Thanks! My Service Advisor Morgan did an outstanding job with communications, and made sure my vehicle was done right the 1st time, and was sanitized for my safety! Thanks!

Went in prepared to have a tire replaced, but the adviser and tech advised that they could repair it instead, saving a large amount of $. Dealership has always looked out for me like this, will always go there for service on my Ford vehicles.

Worst service experience I ever had. Nice people but truck was not ready when they said it was and they charge me to repair things that were not broken.

got in on short notice. repaired in under an hour. and out the door

My experience with AutoNation Jacksonville was great. The sales person (Ugene Park) Was very helpful in every step of the way, The manager also is a great person and professional. I'm happy with my F150 I bought from them. I strongly recommend them to everyone shopping for a car.

I dropped in for an oil change and because I had a nail in my tire (purchased from Ford). They took care of me right away. I've never been disappointed in my dealings with the Service department.

Very happy with our salesman Mika. Very knowledgeable and easy to deal with, no pressure. Will definitely ask for him on any further transactions. Showroom was big, open and very clean. Everyone wore masks, felt very safe there in regards to Covid. Other employees were professional, pleasant and helpful. We enjoyed our experience at this dealership.

My wife and I purchased our vehicle from AutoNation Ford in 2014 and always have the service done at AutoNation. We recently hit 80,000 miles in our Escape and finally had the brakes done (front pads, rear rotors and pads, traction control sensors replaced, new battery as well). They knocked it out in one day and the service we received from Jessica was outstanding - which is the reason I am even writing the review. Jessica did a wonderful job and definitely deserved some special recognition. Thanks!

I can't say enough good things about this dealership! I bought a truck there and the experience was flawless. Fadil made the buying process seamless and was with me each step of the way. I was introduced to the maintenance department and made familiar with all the dealership has to offer during and after the sale. Best buying experience I have every had!

I can't say enough good things about this dealership! I bought a truck there and the experience was flawless. Fadil made the buying process seamless and was with me each step of the way. I was introduced to the maintenance department and made familiar with all the dealership has to offer during and after the sale. Best buying experience I have every had!

Took my son?s 2013 Fusion Hybrid in due to an ongoing battery issue. Had previously priced the battery elsewhere, and the Ford pricing was right in line. They changed the battery, did an oil change, and tire rotation which were all needed. No extra add ons suggested, which was appreciated, as was the clear concise pricing. Service advisor Susan was great as always.

I found my new service center at Auto Nation on Philips Hwy. Stephanie was very nice and accommodating and everything went great!

AutoMation Ford exceeded my expectations! I wasn’t looking to buy a new vehicle at all. We went in to see what they had for used trucks, and what the price ranges were. The end of year deals and the patient, courteous staff were more than we expected. To make a long story short, we not only bought a new truck, we came away with a wonderful feeling that we were taken care, which goes a long way with us. Our generation was brought up, where service was more important than the actual sale! They hit the ball out of the park on that one, and we highly recommend the dealership and staff. Steve and Pam

Excellent service from an already busy service department. My truck threw a engine check code and I found it to be related to a matter which did not recommend further driving. I took it in for a diagnosis to get a timeline for repairs expecting it to take days. The service writer was right on it. Got me in right away for evaluation for in about one hour for diagnosis said they could take care of it in the am and have me back in my truck the next day. More than I expected.

Amazing staff excellent service

They get you in and out as soon as possible.

This was my first visit to AutoNation Ford Jacksonville and this will definitely be my go to location for service on my F150. The staff was pleasant and easy to deal with and Steph was a great service advisor. Very good experience.

Everyone was very friendly and polite. My fiancé and I came to autonation Ford initially looking for a used vehicle, and ended up driving away with a brand new 2020 Ford Edge. She absolutely loves the vehicle as do I. We ended up with an amazing interest rate and a very reasonable payment including all warranties offered. Thank you Eugene and Laura for all your efforts during this process. I would defined recommend shopping for a vehicle at Autonation Ford.

Friendly atmosphere. Very helpful.

They were quick and kept me informed the entire time my car was in the shop.

Good Service experience Thanks you Stephany getting me in and out quickly.

Great place for service. Reasonably priced. No hassles, no surprises. Very accommodating

I am a customer at this Ford dealership since 2008 before it became Autonation Ford, I purchased three new cars that were always and still being serviced by this dealership. This time I was very disappointed with the service, I came in for my oil change and tire rotation on the Taurus, when I got the car back the interior was filthy with oily fingerprints, and the car was pulling hard to the right, after checking the tires none of them had the correct tire pressure of 32 PSI, the pressure varied from tire to tire, 25, 27, 28 PSI, this made the car unsafe on the highway. This not acceptable, I think it is time to look for a different dealership.

Noel Gonza Jr. Was very helpful and was the best salesman we could ask for if it wasn't for him we probably would have went somewhere else.

I am very pleased with this Ford dealership, the service department did a excellent job on my truck. I had my wife take it up there for a alignment without an appointment. They took it in like we had an appointment and the lady Stephanie had great customer service. The price was excellent and the service was even better.! Thank y'all so much...!

Stephanie is a fantastic service person. I always schedule my service with her because she makes sure that my vehicle is serviced as I requested. She always keeps me informed about anything that needs to be repaired.

Customer Service was excellent. The team was willing to work with us and negotiate a fair price. The financing process was seamless and we were out of their office quickly.

Very fast and efficient!!

Helpfulness and courtesy of the salesmen.

Love my Colorado! Bought it used (2019) for what we feel was a fair price. My husband found the truck online. I contacted ANF to answer a few additional questions, then arranged to drop in and see it. Truck was parked out front for me, ready for a test drive when we arrived. Bought the truck that evening and brought it home. Can't beat that!!

Great job done by everyone I was very pleased with the quality of work that was done

The salesman Noel & John his finance helper were very gracious & considerate. I am thrilled with my new vehicle!

Outstanding sales and finance managers , upfront and honest, most of all very respectful. I have one message for the GM their , your dealership is a well organized and very clean place of business. All your people were very helpful no matter who you encounter with a question. I going to say this in closing, I bought a lot of vehicles in my lifetime, THIS WAS THE BEST DEALERSHIP I EVER WALKED INTO. PS IM GOING AND DID ALREADY RECOMMEND AUTO NATION FORD ,JACKSONVILLE TO EVERYBODY AND THATS A PROMISE. PSS, THANKYOU ALL AT AUTO NATION FORD, YOUR THE BEST BARR NUNN!!😎

The staff was great very helpful jorel and Victoria were great and I got one of the best car buying exspirences you could ever want ! Very happy with my purchase!

Great experience with my sales guy Terry.

Staff is excellent, always sharing honest feedback from repair team. Repair team assessment is on spot with critical needs shared with others to insure customer gets most excellent service. When there are issues accommodations and compensation is fair.

I purchased a Ford Edge. Best experience I’ve ever had at a dealership. They were kind and got everything I asked for done.

Very flexible and friendly service, just like always

I was looking for a F150 with my specifications and eventually one was found. I am very satisfied with my truck and the dealership.

Went in to buy a Ranger and they were awesome! No pressure just pure honest. Robert was great with financing and Jorell was man when it came to choosing the right Ranger.

Stephanie is the best service advisor I’ve ever dealt with ! She kept in touch with me during the whole service process and helped with a liner car when it was needed. This dealership is definitely my go to for everything now !

I had a passenger side window motor assembly replaced under warranty. The service team was very thorough and friendly. Highly recommend!

Quick service. Good communication from service advisor! Thanks

Recently, my husband and I purchased a Platinum Max Expedition from Auto Nation Jacksonville. Our expedition was 10 years old. We had such great luck with it so we decided to purchase another one. What a great experience we had with our salesman, Jacob. We told Jacob what we were looking for and our price range, and we had Maxi within a couple of days. Financing was a breeze also. Robert was professional and very efficient. No haggling !! We also received some great rebates !! Excellent experience. I would definitely deal with Jacob and Auto Nation again!!

Stephanie was courteous, professional & very knowledgeable. She was able to get me in & out quickly & was very accommodating to my hectic schedule. ROCKSTAR!! Thanks Stephanie!

Doug and Fidel are both great professionals and honest in their delivery of your buying experience. Don't go anywhere else.

Very satisfied with the buying experience of my new car. Great customer service!

There pretty good now

Very pleased with my new 2020 Ford Explorer. My sales person was wonderful. Overall I got everything I wanted/needed. Thank you

I am pleased with the service I received at my last visit to AutomNation Ford on Phillips Hy in Jax. The recommendation for the maintenance work was well within the time frame to be done. The service adviser directed me to the best discount available. Thank you

Very knowledgeable and helpful service people and technicians.

Nice customer service. They did all they could to limit the amount of my wait time. Kept me apprised of the repairs and never pressured me to buy more than what I wanted. Thanks.

Serviced my car Toyota Camry with same day service. While it was oil change and tire rotation, they identified battery had a dead cell and ordered one from nearby vendor. Miscommunication with vendor resulted in battery not being delivered in a timely manner. So Auto Nation Ford in Jax covered the oil change and tire rotation at no charge to me. That's good service

The team was great. We purchased a 2020 F150. We had a long list of wants and must house. And they were able to make it all work. Thank you Eugene and AutoNation.

Bought a new 2020 F150 Your team is great. We had a long list of wants and must haves and they were able to make it all work. Thank you Eugene and AutoNation

Called for an appointment in the morning was given an appointment for service same day that afternoon Thank You so very much please! Inform me of my next service due again Thanks Diane Fort

Had A/C fixed. Dealer disable my auto headlights during repair and did not restore them back after the repair was done. This has happen twice at this dealer

Took my flex in for a repair and service. Stephanie and Antwan gave me great service and were very professional. I would recommend Auto Nation to anyone.

Our agent went above and beyond to find a technician that could fix our special case 👍

I worked with Jessica and she was fantastic. Got my repair done in half the time that she originally estimated. Fantastic experience.

I wanna say Victoria is the best sales person I’ve ever dealt with. She was determined that I got my car. I will recommend people to automation Jacksonville and make sure they go thru Victoria... she’s the best. I can’t thank her enough. Thanks Victoria for making this an easy choice for me.

Had great, personable help from the sales and financing staff

Great people!

Great customer service!

Great local dealer. No surprises, no b.s. just friendly helpful service. I have had a positive experience with new car sales as well as the service department.

Great service! They are always professional and friendly.

Great place, outstanding team. I love my Ford Fusion Energi's more than 40 MPG!

Friendly and prompt service from Stephanie and Antwan!

She addressed all my thousands little concerns promptly and quickly!

Fast, professional, no problem.

Jacob Rothman is by far the BEST Car Salesman my wife and I have ever had in our long car buying dealings! He is very personable, has great product knowledge, and guided us through the trade in and new vehicle procedure like no other! Thanks Jacob!!!

I give 5 STARS only to my Service Manager Susan Gunnell....as far as the service department about 1 Star due the issues I had....1st I request new wiper blades and they only replaced the driver side, I had to go back to the dealership to have the passenger one replaced. 2nd The failed to reset the Oil Life on my truck after doing oil change. There needs to be some more training with the service department personnel due to these issues. Jerry K Beverage jkbblb@bellsouth.net

Sales Consultant Terry Leonard was very knowledgeable and made the car buying experience fun. The rest of the AutoNation staff provided great customer service as well and made the paperwork process relatively painless. Being a repeat customer, I can also highly recommend the service department for all scheduled maintenance and repairs. Thanks again Terry for the great Service!

Enjoy doing business with Susan at the service department. She listends to my explanaation of the issues with the automobile and then suggests a course of action and makes me feel that we are in good hands.

Service is always great. highly recommend

Jorell J (Salesman) & his sales mgmt made ordering my Expedition an easy, no pressure experience. I think I test drove half the trucks in Jacksonville and they ordered two new builds for what I think I wanted. In the end, after 4 months, delivery was quick and easy. Happy with everything.

Great customer service.

STRAIGHT FORWARD, I feel that I received a good vehicle at a great price.

They serviced my Ford Flex since New. I am happy with there work.I will keep going back for service. I would recommend them all who need Ford service.

I had purchased my 2016 Ford F150 back then from another dealer. I have never been a fan of taking cars back to dealers for maintenance, but it did have a warranty and as well I wanted to try using that same dealership to see if the service would be better over the length of owning the vehicle. Won't name dealership, but do not feel that this best served me over time. My air conditioned seats have not been working (after having been worked on at the original dealership numerous times) and I felt a Ford dealer at least should work on this item. AutoNation is closest to me so I was willing to give them a try. I cannot be more pleased with the service and treatment I received. Stephanie McGuire was my Customer Care Advisor and she checked me in quickly and had me on my way with their shuttle service (A big shout out to Antwan as well who brought me back to Nocatee...very nice guy) in a matter of minutes. I did not have an appointment, and still received a call within the same day on what was needed and the costs. Truck was fixed by the next day and again she was very personable and took time out immediately when I arrived to get me checked out and on my way. When I received my truck, i did notice hat looked like a space between the seat and the frame that may not have been quite put back completely. Brought it back around to Stephanie who immediately brought it back to the technicians, who resolved the item and brought the truck around in a matter of minutes. The tech even then took the time to explain what had happened with the seat either at the prior dealership or after it had been worked on. I felt the price was fair, service was fast, and everyone was very personable. The experience felt more like taking my car to a private garage vs. a dealer...Want to again thank Stephanie, Antwan and the tech. Great expereince!

The service dept is great here

They always take great care of our 2018 F250. - Trevor & Eileen

Took my Ford F-150 in for service Saturday morning at 7:00 am Jessica was my service representative that took care of me she had my truck diagnosed and explain the problem to me she was great with communicating the price and the amount of time it would take to correct the problem I was in and out in less than 2 hours thank you very much for your service.

Good experience in purchasing my F250 .Jacob our salesman was very helpful as well as every one involved in our purchase .Definitely recommend Autonation at the Avenues in Jacksonville!

The mech. Said my brakes are still good. All point inspection is important to me.

Loved this place. Jacob my salesman was great.

A very organized and professional company, where they will give you top dollar for your vehicle. The staff is very knowledgeable and helpful with all of their customers, focusing on their needs, especially during these trying times.

Nice people and good service

Jessica got me in and out like speec of light after about 21/2 hrs. Its outside your control though. Shalom!

Jessica Henry went about and beyond in providing high quality service. Not just for me as I observed her doing to same for every single customer she was interacting with.

Best service.

In and out just like that. Stopped in on my way back to Dallas. Great people. Great service.

Coming here after a bad sales experience at another dealership was like a breath of fresh air! Rick D. helped us out immediately, with NO pressure to buy or pushy pitch. He was super personable, and he truly just wanted us to check out the inventory and was there to answer questions and supply more info. He and Laura made the purchasing process painless and were very flexible, giving us a better deal than we expected. Love the car and the dealership!

Nice, amazing experience!

Good customer service, nice facilities and prompt service. They have taken care of my care since new.

Best customer service experience I've had with a dealership! Fixed car quickly & for a great price.

AutoNation Ford Jacksonville had great prices. Jorrell is a great salesperson. Great communication, no haggle salesman.

Was in the market for a new Mustang and tried most all of the Ford dealerships in the Jacksonville area...even consulted with a dealership in Orlando, St Augustine, and Katy, TX. None had what I wanted...but most importantly none of the other dealerships even acted as if they wanted my business !! Then my last ditch effort was to try the folks at AutoNation Ford Jacksonville. Big shout out to Noel Garza and the dealership manager who truly showed what it means to appreciate a customer! I ended up walking out with a new Mustang, and they got a sale along with earning my loyalty! Even my wife, who recently purchased her vehicle at another local dealership, noticed the difference in service! Thanks again AutoNation Ford!! Keep it up!

I have nothing but words of praise for the good folks over at AutoNation Ford Jacksonville! I recently visited the dealership because they were the only ones in Jacksonville who had the black out Pony package color combination that I was looking for in my next Mustang. I’ve been buying cars since I was in my early 20s so I’m not easily persuaded to purchase a vehicle by a salesperson, by any means. If I encountered ANY poor customer service, rudeness, neglect by the staff, or anything where I didn’t feel appreciated as a customer, my intentions were to simply test drive the vehicle and take my business elsewhere. By the time I visited AutoNation Ford Jacksonville, I had already consulted with many of the other Ford dealerships in the Jacksonville area (Bozard, Duval, Coggin, Mike Shad, etc.) and none of the personnel at these places seemed as though they weren’t even trying to earn my business! I even spoke with Mulligan’s Ford down in Orlando and the salesperson I spoke with there just passed me off to their website and seriously did nothing else to earn my business. My last ditch effort at even entertaining the thought of purchasing a new Mustang was to RSVP with AutoNation Ford to test drive one of their Mustangs with the exact color combination and technical specs that I wanted in my Mustang. Within a few minutes of expressing an interested online, a manager from the dealership called me on my phone to arrange a test drive. At the dealership, Noel Garza was assigned as my salesperson and I couldn’t be more satisfied! Noel is not the pushy type and did not exhibit the pushy car salesman stereotype that I’ve come to expect from my past experiences! He was very easy going and answered my questions to the best of his ability and treated me with the respect of an adult who can make his own informed decisions with him there to assist when needed! Respect like this towards their customers goes a long way with me and, long story short, I ended up walking out of that dealership with a new 2020 Mustang! The dealership manager even walked out to personally thank me for my business and expressed their continued support even after purchase should I ever need ANY assistance with my new vehicle! The finance guy was great as I had my own financing walking into the office and he never pressured me into any sort of up-selling situation. I wish I were better with remembering names, but I only recall Noel’s name so my apologies for that. My wife had recently purchased her Mustang from another dealership and commented on our way out that she wishes she had made her purchase at AutoNation Ford instead after our experience there! Kudos to AutoNation Ford Jacksonville for setting a high standard in how to treat and deal with their customers! If anyone out there is looking for a vehicle, I strongly suggest you visit AutoNation Ford FIRST and then compare the service you get with that of other dealerships!

I have nothing but words of praise for the good folks over at AutoNation Ford Jacksonville! I recently visited the dealership because they were the only ones in Jacksonville who had the blacked-out Pony package color combination that I was looking for in my next Mustang. I?ve been buying cars since I was in my early 20s so I?m not easily persuaded to purchase a vehicle by a salesperson, by any means. If I encountered ANY poor customer service, rudeness, neglect by the staff, or anything where I didn?t feel appreciated as a customer, my intentions were to simply test drive the vehicle and take my business elsewhere. By the time I visited AutoNation Ford Jacksonville, I had already consulted with many of the other Ford dealerships in the Jacksonville area (Bozard, Duval, Coggin, Mike Shad, etc.) and none of the personnel at these places seemed as though they weren?t even trying to earn my business! I even spoke with Mulligan?s Ford down in Orlando and the salesperson I spoke with there just passed me off to their website and seriously did nothing else to earn my business. My last-ditch effort at even entertaining the thought of purchasing a new Mustang was to RSVP with AutoNation Ford to test drive one of their Mustangs with the exact color combination and technical specs that I wanted in my Mustang. Within a few minutes of expressing an interested online, a manager from the dealership called me on my phone to arrange a test drive. At the dealership, Noel Garza was assigned as my salesperson and I couldn?t be more satisfied! Noel is not the pushy type and did not exhibit the pushy car salesman stereotype that I?ve come to expect from my past experiences! He was very easy going and answered my questions to the best of his ability and treated me with the respect of an adult who can make his own informed decisions with him there to assist when needed! Respect like this towards their customers goes a long way with me and, long story short, I ended up walking out of that dealership with a new 2020 Mustang! The dealership manager even walked out to personally thank me for my business and expressed their continued support even after purchase should I ever need ANY assistance with my new vehicle! The finance guy was great as I had my own financing walking into the office and he never pressured me into any sort of up-selling situation. I wish I were better with remembering names, but I only recall Noel?s name so my apologies for that. My wife had recently purchased her Mustang from another dealership and commented on our way out that she wishes she had made her purchase at AutoNation Ford instead after our experience there! Kudos to AutoNation Ford Jacksonville for setting a high standard in how to treat and deal with their customers! If anyone out there is looking for a vehicle, I strongly suggest you visit AutoNation Ford FIRST and then compare the service you get with that of other dealerships!

Very impressed with service manager James Padgett. I took a truck in for a buyer's inspection, and after a thorough inspection I later found out more about the vehicle history and went back next day for additional concerns. He was very patient in answering my questions in great detail, looked up several additional things for me, made sure techs checked out my concerns, offered number/ email for any future questions. Could see it was a very busy place but he still took the time to make sure I got all my concerns addressed, and this didn't earn them any additional $. It was just way better service than I've been accustomed to at dealerships. It's obvious he is a very honest guy that wants to treat customers properly, and I think it shows in how I was treated by others in the service department as well. Really pleased with my experience there.

During the visit, my service associate was Morgan. She was friendly and professional. I came in to get a tire serviced. The process was quick and professional. I felt the service department addressed the issue adequately (they didn't over diagnosed the issue!) and the charge was fair. The waiting area was very clean (important during a pandemic). My overall visit was quite pleasant. That is rare, unfortunately, with most dealership. I will recommend this dealership for sure. Thanks AutoNation for the great service.

I was in market for a new pickup truck. I have always owned Ford trucks so I went to local Ford Dealers to check their inventories. After visiting with several, I stopped at AutoNation. I met with Terry Leonard (sales Rep). We discussed my desire and looked at a few of their trucks. I picked one and started the pricing game. After another week of research on this truck, I came in and made the purchase. I believe that we came to a fair and equitable purchase price. There was no pressure. Terry did an excellent job of explaining the truck operation and was very cordial. He had the best understanding of the product than anyone else I spoke with. The complete process was very stream lined. The facility was clean and Covid-19 conscious. This was the best new car buying experience that I have had and I have bought many over the years. Thank you Terry, it was actually fun.

great service department

Great service and customer service. Morgan worked an issue with my vehicle that was no longer covered under warranty and repaired the vehicle at no cost t me. Thanks,👍 Morgan.

Quick service, and courteous and professional desk associate (Stephanie). They also have a well stocked and maintained customer lounge to wait for your car. Not to mention the online appointment system makes picking your appointment date/time very convenient.

Very accommodating took care of everything as requested

Stephanie is an awesome service writer. She was able to work my vehicle in on a Saturday morning for oil change, tire rotation and inspection... thanks Stephanie!

Jessica Henry was very professional and attentive to detail

We took our 2016 Mustang in for a couple of reasons. This dealer was honest in advising us that nothing definitive was found. There was no charge from Autonation as nothing beyond inspecting the auto.

Just got The Works on my Ranger. Susan was my advisor and she was very warm and friendly. The service on my truck was prompt and thorough. I look forward to returning for future service.

This is how car buying should be. No doubt customer service is the number one objective here. From the moment you arrive you are greeted; and treated with respect and as a priority. There are no grey area's or hidden agenda's.....they actually know what they are talking about and don't feed you lies. They BLOW Nimnicht Chevrolet out of the Water; I will never go anywhere else to purchase a vehicle or have a vehicle serviced. Thank you for making this the best car buying experience I've ever had.

Wonderful experience! Noel found the perfect vehicle for me right away—he’s very knowledgeable and made the deal seamless. I got the vehicle I wanted at the price I wanted to pay...got top dollar for my trade, as well. Everyone in the dealership was friendly and went out of their way to make me feel welcome. I recommend them for your vehicle needs!

Wonderful experience! Noel found the perfect vehicle for me right away?he?s very knowledgeable and made the deal seamless. I got the vehicle I wanted at the price I wanted to pay...got top dollar for my trade, as well. Everyone in the dealership was friendly and went out of their way to make me feel welcome. I recommend them for your vehicle needs!

Stephanie outlined all of the services that were really needed and gave me a realistic time for the service to be done. This is my second Ford Explorer and have always been very happy with the service department here.

Customer Service Advisor Stephanie McGuire (Auto Nation Ford) was professional, personable and efficient... really made this visit for door latch recall go smoothly... give her a bonus when appropriate... she more than earned it!

always have good service from the service writer to everyone doing the work the lounge is always clean and nice.

This is how car buying should be. No doubt customer service is the number one objective here. From the moment you arrive you are greeted; and treated with respect and as a priority. There are no grey area's or hidden agenda's.....they actually know what they are talking about and don't feed you lies. They BLOW Nimnicht Chevrolet out of the Water; I will never go anywhere else to purchase a vehicle or have a vehicle serviced. Thank you for making this the best car buying experience I've ever had.

Going to AutoNation was by far the smoothest car by experience my husband and I have ever had. Gave us amazing price for our trade too.

We've had an excellent salesperson named Jacob which I would highly recommend to anybody buying a vehicle.

Their selection of Rangers was great. Myka was very helpful finding the right truck. It was a little high pressure negotiating my vans trade in value with his manager, but that's not a real surprise. Overall, I recommend visiting this dealership and Myka if you're looking for a Ford.

I had a great service experience with AutoNation Ford, Jacksonville. Everything went smoothly from scheduling to getting my Explorer back on time, including shuttle home and back.

Got in and out without a problem. My battery was less than 8 months old and just went bad, they were patient with me getting a copy of the invoice where I bought it. Found a couple of issues and fixed those as well.

It's a Ford dealer so you know how it goes, but they've earned my business by how they treat people

I was looking for a Nissan Altima SR and I contacted Autonation Ford and was out in touch with Jacob Rothman. He was very professional during the whole process. I went on the website and found the one I wanted but it was in Clearwater Florida. I told Jacob and he told me that they could go get it and bring it to Jacksonville. I never felt pressured into buying a vehicle. I would definitely recommend Autonation Ford and Jacob Rothman to my friends when they are looking to buy their next vehicle

Everybody?s helpful and polite And a very clean lobby

Always have the best experience. My service writer Stephanie McGuire is amazing.

Quick, easy, all issues address, no pushes to have the cabin filter done when I have one at my house to put in.

Mike in the Service Department. I needed a new door handle for my Ranger. Mike used the VIN to look up the exact part. It wasn't in stock, but Mike said he could get it by Tuesday. Wow! Even better, he was able to send me an invoice via email, and I completed the transaction (pre-pay) in less than a minute. It's refreshing to discover an organization in a traditional industry embrace digital processes to serve the customer. Thanks for making it easy. See you on Tuesday!

Morgan in the service department was friendly and polite. She was able to address my issue without hesitation even though I messed up while scheduling my service online. Thanks for a great experience.

Customer service is best shown when a problem occurs. I scheduled my truck for service via their web chat. On that chat I was told a loaner vehicle would be available for me when I arrived. When I arrived to drop off my truck I was informed that this location doesn't provide loaner vehicles. BUT...the team made it right. I got the chance to work with Susan to get services scheduled and they gave me a ride back to work and then after talking to the manager James, he dropped my truck off to me at work once completed. Everything Susan and James promised and committed to happened. I'm happy with the results and appreciate what the team did there to right a misunderstanding. Wouldn't hesitate to bring my vehicle back.

I've been taking my Ford Escape there for the last year and I'm very pleased with the service. Everyone is courteous and they disinfect my car.

great experience great staff

Awesome Service twice in a row!! Thank you Laura

Fantastic service rep. Knowledgeable. Kind and very thorough

Recently I was looking for a vehicle and contacted Pete DeVita who was very kind and put me in touch with Ronny Heaning and Bob Forgea. Ronny and Bob provided great customer service throughout the entire process. I endorse and recommend you buy your next car from AutoNation

I went to see Ugene Park to Test Drive one of the 2020 ecoboost mustangs. I ended up leaving with a 2020 ecoboost with the high performance lime green. He kept in solid contact the entire time and took the time to answer all of my questions and concerns.

Laura in the service department is awesome! I initially purchased my vehicle at coggin ford, and while the buying process was great, anytime I brought my car back for service there was almost always an issue. I decided to give Autonation ford’s service department a try and have received nothing but great service from them. If I’m ever in need of a new vehicle, Autonation Ford will be the first place I go to.Thank you for the awesome service Autonation Ford!

The service department is awesome. Always friendly and professional. I have a high level of confidence in them.

Built a truck on Ford's website then sent it to the dealer. The manager there found the truck I was looking for within the hour and had it brought up from 6hrs away for the next day. The floor salesman who helped us out was knowledgeable and pleasant and did a great job getting us taken care of. Will be back in the future for a new Bronco

This is an addition to a review I wrote several years ago (see below if interested)....Added a star.....Finally got around to dealing with the airbag recall. Went out to the car to drop it off but it wouldn't start and wouldn't take a jump. Got it towed to AutoNation who told me the battery was shot. I had a warranty replacement on the battery so I asked them to pull the battery and let me know when I could pick it up. Got the battery replaced under warranty and went back to Autonation. Folks in service took the battery and in 10 minutes I was back on the road. Best service I've had in awhile and the front end crew was super nice. Thanks folks! This is an edit to a previous post where I stated that I had purchased both an extended warranty and the pre-paid maintenance agreement and was having trouble getting the dealership to honor them. The dealership kept referring to a set of expiration dates that differed from the dates on the contracts I had been given when I purchased the car and agreements. After a few failed attempts to have these agreements honored based on the expiration dates printed on the contracts I decided to contact the BBB and work with the dealership's general manager, Brad Burnett. Mr. Burnett was certain that the expiration dates the dealership was using were correct and that the dates I was referencing on the contracts were not. Mr. Burnett look into my issue and uncovered that when I had bought the car and paid for the extended warranty/maintenance the person who had done the paperwork had filled it out wrong but the contracts were clear.....the dates the dealership was enforcing were correct and the dates I was referencing were not. Mr. Burnett went out of his way to come up with a creative solution that would work for both of us and I am happy to say he succeeded. IMO - Mr. Burnett and the dealership could have left me hanging or passed me off to Ford itself but instead took the extra steps to keep a customer happy. Thanks Mr. Burnett!!!!! I've changed the stars from one to four.

Everything was handle like clock work. Mr Parks found me the car that I was looking for. Mr. Hastings took care of me the rest of the way. Financedude did not try to pressure me with any extra frills. Overall due to Covid19 your establishment was excellent. Thank you Duane Chase

Brought my F250 in for maintenance. Stephanie was amazing. Knowing we were “waiters”, she was quick to advise us when she got to a bit of a sticky point with the maintenance plan since it was going to drive the time. We got an Uber home instead of waiting. Stephanie got everything taken care of & it was much better to go home for the 2.5 hrs instead of sitting around the dealership. Especially with the crazy world we live in right now.

That they give good car service they are very focused on cleanliness and making sure that your car is taken care of the right way kudos to Susan who helps me every time

On time service of my Ranger, and at a great price. A safe environment for everyone. All staff and customers were wearing masks. Almost contact less, apart from signing the documents. Plenty of hand sanitizer available. Also the vehicle was sterilizer after the service! Who could ask for me, in these extremely difficult times. Perfect!

They made me a new car key for my 07' Ford Focus. I didn't wait very long and key works perfectly. Best Ford dealership I've come across. Stay away from the one in Orange Park!

Service was extremely fast. Customer service top notch. Def going here for both of my cara for now on.

Doug and Jacob were great to deal with. The Explorer ST is an awesome vehicle.

Ronnie in sales is awesome and definitely helped me out! I highly recommend AutoNation ford!

Great sales and service team

Between Jessica at the desk and Shane in the shop, I've never had a better experience with any car shop. I could not be more thankful for having these two individuals helping me. Thank you both for showing me that cat mechanical issues do not always have to be a painful experience. Thank you both for being experts and bring a model for your peers and customers alike!!!

Excelplent service and accommodation!!!!!!!!!!!! Again Excellent and Jessica is terrific!!

My vehicle received quality service and was returned to me clean and undamaged. My service rep kept me updated on the repairs and progress.

I had to have my battery replaced. It was very busy at the dealership. However, Ms Stevens was very patient and helpful.

Jorell and all the friendly, professionals.

I have had great experiences with their service department, so when it was time to trade in my 2013 I talked to their sales staff. Noah, Noel, and Jorell were all very professional and knowledgeable in the Ford line. They were very patient helping me decide which vehicle fit my needs over the course of a couple weeks. When I decided on an Escape, the sales manager Doug worked out a great deal that met my target payments. It was a great no pressure car buying experience.

The Service department is great! Always looking out for the customer and the safety of our vehicles.

Ford, Jacksonville, Service Department did an excellent job with my recent oil change and check up. Because I always choose to use Ford for servicing my Ford Escape, there are no major problems with my 6-1/2 year old Ford Escape. I highly recommend this dealer.

Thank you Stephanie for being so friendly and making sure I had everything I need while my car was being service.

Laura Stevens was my service advisor. She was awesome. Thank you for excellent service!

I purchased a 2019 Ford Ranger XLT. I was in for my first Service. Stephanie my Service Advisor did a great job! I highly recommend this Dealership and Service Department.

I had a professional and pleasant experience here.

Good service, Jessica at philips highway autonation is nice person and she take care all my truck

yes, we had a very good experience with sales Jacob Rohtman and their warranty/dmv handler Christine.

The whole experience was quick and easy. Everybody was very helpful and friendly

they are do great. they really care about you and what's going on with your vehicle. they are the best. Stephanie is the sweetest service woman.

I want to commend Myka English for his excellent customer service that gave us a great experience purchasing our new car. Myka is honest and fair and I recommend asking for him if you are looking to purchase a new vehicle. Thanks again!

AutoNation replaced a cracked intake manifold on my Mustang. Stephanie McGuire was great arranging the appointment and recommending a tow service. Only took two days. Very happy. You would never know the car was worked on. Good job.

Great service. There were electrical issues that were handled very well.

Great deal, and a great vehicle, thank you for the deal.

Best dealership ever and Laura is the best service person there. Very friendly and honest. They always take care of me.

I bought my truck there and this was the first time I utilized the service department. They got me in on the day I called, said it would take an hour and I was back on the road in an hour as promised. Very friendly - very well done.

My car was there a day longer than expected but they really took good care of me by giving me an excellent discount.

I needed to have my headliner repaired and Ford and AutoNation were outstanding helping work out an solution even though my Ford is 2014. My customer assistant, Laura, was the best. She assisted with some of the liaison with Ford in Detroit and getting the correct supplies here in a timely fashion especially considering the virus shutdowns. In addition, the gentleman who performs these repairs is outstanding and very talented. Thank you Laura for making this go smoothly. You are a true professional. I will take my care back to AutoNation every time!!

Took a New key fob in to have key cut and programmed for our new truck, they found an open recall and took care of that whole it was there and did a 5 point check with a couple things coming up to watch for very friendly!

Everyone was very helpful and kind. Also had everything in place for social distancing.

They have been great from the day we bought the vehicle to any service we have brought it in for. I would definitely recommend them and I have!

Very timely service. Jessica was very knowledgeable and helpful

The staff were very helpful. The deal was out of this world.

I have always had on good customer service at this dealership Everyone is always been very pleasant and helpful

Nice experience! They work hard to find the vehicle I wanted. Very helpful staff would recommend them to anyone.

All went VERY well!! All the personnel involved were very knowledgeable and very friendly! WELL DONE!!

I have had several opportunities to use auto nation Ford for mayor service and have always had good results. Warranty work has been done several timesAnd has been good as well as paid service

Josh has been great. Rick was also really nice and helpful.

Noah in sales is awesome and definitely helped me out! Cory in service is always on top of it! I highly recommend AutoNation ford!

I made an appointment by the Ford Pass app and it will be the last time. It’s not user friendly. It took me three times to make the appointment. When I got there the appt was not made but they were able to take my truck.

This was my first visit to this dealership. I found the reps most friendly and helpful. My rep was Jessica and I feel she represented Autonation in a most courteous and professional manner. I will most definitely use this dealership again.

I have an outstanding service assistant. Laura is perfect!! Knowledgeable and customer focused.

Prompt and professional service. Friendly staff.

First time taking my F150 here and was pleasantly pleased with the service, atmosphere, and prices. Will be back. Thanks ANF!

I recently bought a Ford Taurus and I had a great experience. David Bruton made everything go smooth and quick. I’d recommend him to anyone

Professionalism by the staff

A very nice no pressure car buying experience. Noah was awesome. Very painless!!!

Always ready to help and ask questions about your vehicle to ensure we are all on the same page

Thank you Ugene for the great service, Mr. Ugene helped me find a car , he is very kind and helpful so far he is one of your best salesman I have meet he really looks out for the customer and does his best to find a car you. Thanks Ugene

Service was great as it always is!! You leave knowing the job was done right.

Great place. reasonably priced. Good technicians. Been going there over 2 yrs. No complaints

Big thank you too Bob, Rich, and Doug! they were all extremely professional and attentive to what me and my family were looking for. Doug helped us find and deliver The Ford Explorer that we wanted. Bob and Rich gave me top dollar for my trade and in beat every other dealers offer. I will be shopping here for our next vehicle which should be a F150 in the future!

Easy, quick, and most importantly they listened to what I wanted and didn't try to push anything on me!

Very nice customer service, work was done as I asked. Thank you.

sorry for the previous review it happened because of a misunderstanding. I purchased a 2015 Toyota seq from them that had both front wheel bearings bad. They have just ordered replacements for me and will install upon receipt at no cost to me. When I'm in the market for another vehicle I will go to them. THANK YOU

Service and repair anything needed to be repaired

Bought about 10 cars and trucks here. Service keeps bringing me back. I?ll be back again soon with my son

Customer service was prompt, courteous. Facilities were clean, comfortable.

My service Rep, Lora, was very helpful and knowledgeable

Great place to do business with!

Purchased used vehicle with 41k miles in August. Had to have work done, with no warranty. Dealer took care of issue with no questions. BLOWN AWAY...how they took care of me. Thank you AutoNation Ford, Jax FL.

Had a very good experience at Ford Autonation on Philips Highway. Ronald Heaning was a very fine salesman and made the experience painless. Answered all our questions and showed all the controls and accessories. Would highly recommend. 5 stars all around.

Ronald Heaning was very courteous, answered all questions and made the purchase of our new Ford Edge pleasurable. 5 Stars all around.

JUST PURCHASED A CAR FROM AUTO NATION AND HAVE PURCHASED SEVERAL CARS DURING MY LIFE TIME AND HAVE TO SAY THIS WAS THE BEST EXPIERENCE THAT I HAVE EVER ENCOUNTERED THESE PEOPLE GO OUT OF THEIR WAY TO INSURE THAT YOU ARE PERFECTLY SATISFIED WITH THE TRANSACTION.

Susan was very courteous and perfessonal the work on the car was done neat and fastl

Good buying experience..Salesman and Manager were top rated. They did not have the car that I wanted but within 48 hrs had my car for a test drive. The deal was reasonable and the trade in value on my old car was better than other dealers offered. I would definitely purchase another car from this dealership. The car itself exceeded my expectations...the 2020 hybrid is delivering...with all the buttons and whistles. For a cash sale the process to as long as a financed loan sale.

We are from Texas and have been traveling for over 2 months. Our car?s engine light came on and we took it into AutoNation Ford Jacksonville. Our experience from the first moment we stepped in the door was exceptional thanks to our interaction with your team member Stephanie. She immediately took ownership of our issue , our car was taken in the shop within minutes and she and the mechanic came to talk with us with half an hour of coming in. Unfortunately, we needed a new engine . Again, thanks to Stephanie we left with a rental car and a promise to have our car back in 3 weeks. She kept us informed during the repair and exceeded our expectations when it was ready in 2 instead of 3 weeks. Thank you Stephanie for turning lemons into lemonade, you are fantastic!

Serviced deparmet good communication for the costumer

As always Susan was wonderful and a great example of great customer service! I?ve been dealing with AutoNation for over 15 years and have always been pleased with the service I?ve received.

My husband and I both purchased vehicles. The price was great and Romney made our experience very enjoyable.

My family had the pleasure of meeting and purchasing a car thru Terry, super nice guy and he gave my family the time and attention I believe he would have gave his own. He made our car buying experience pleasant and it?s very possible I will purchase a second vehicle from him soon.

The whole buying experience was great, found the exact car I researched. Salesperson Mike Hutto was very accommodating and helpful. Will use Mike and AutoNation again.

Repair was quick and professional. Check was on time. Explanation of what was being done and the time required was accurate. I was very impressed.

John and the service team at Auto Nation Ford took very good care of me when I needed a new battery recently. I showed up un-announced after getting a jump start and they were very understanding and took care of me right away. My 2 plus year old battery was replaced and I was back on the road right away. They are fantastic!

They took good care of my Shelby GT350 and had a good turnaround for the time in the shop for a common issue. Excellent service reps and great communication.

The AutoNation service department has been fantastic to work with and have taken great care of me and my truck so far. Stephanie always is nice to me and straight forward with me about any repairs or recommend maintenance. I couldn't ask for a better experience so far.

Very friendly staff,got an oil change and some warranty work done.Seems like a nice place to do business.

Courteous service. Excellent explanation of repairs made.

Service is fast and great

Purchased a new F-150 from Terry at Autonation Ford. He was great throughout the entire process, couldn't ask for a better salesperson. He was very knowledgeable about the truck and the various components between each model and was able to find me exactly what I was looking for.

I hunted a gentleman who sold me a car when he was working for another dealership and located him at Autonation. I explained to him what happened (car accident, insurance totaled the vehicle, but have GAP coverage). He asked me what I was looking to buy, lo and behold, there was such a vehicle on their lot. Long story short 3 hours later, I left the lot driving my new wheels. Fast, courteous service. Happy customer.

Good Service. Not A Long Wait Time. Nice Waiting Area, With Good Coffee. Ford Staff Are Very Friendly.

I've had my explorer in for 2 recalls and 2 repairs at Auto Nation on Phillips and their service department has been phenomenal each time, specifically. Laura Stevens. If you have to go in for any reason, ask for her. I just mentioned i was thinking of trading the explorer in for an F-150 and she made sure I had one for a loaner while my repairs were being completed. Best customer service, that woman deserves a raise!

Susan the service advisor went beyond what was expected of her.

Easy scheduling, offered me personal service representative

I was in town for the ga game last weekend and my brakes went out. Stephanie McGuire was awesome. Got me in and out quick. I'm in the car business also and I wish I had some Stephanie's here. Great job! Thanks again

After having my previous vehicle totaled the last thing I wanted to do is have to look for another car! I stopped at Auto Nation on the spur of the moment and had one of the buying experiences ever! Both sales people I worked with, Paul & Ronny, were very helpful and took time to explain things to me when I asked. Kristine in the Finance Dept worked so hard to get me a better interest rate than I already had on a pre-approved loan. This was nothing like what I was dreading as a car buying experinence!

My experience with AutoNation has been 5-Star all of the way. The Service Department has always taken great care of our Ford vehicles. My recent purchase of a new F-150 was smooth and easy. I highly recommend AutoNation Ford on Phiilips Highway!

Customer Service Reps are friendly, courteous, and knowledgeable.

Service department is terrific. Have had Susan Grummel as my service representative for past few years. She is very knowledgeable and efficient

Laura was very courteous and friendly. It was a pleasure having her as a service manager.

very helpful and knowledgeable sales staff and no pressure sales!!!!!!!!!!! very very good!

I recommend auto nation to those people buying a truck or car go to auto nation

Service , fast and dependable! Incredible staff !

Ronny was a wonderful salesman. Professional and honest, very easy to work with. Had a wonderful experience overall with him! Didn?t expect to buy that night, but his patience and knowledge helped us pick rather quickly. Thank you Ronny for your excellent service!

Purchased a 2012 Explorer from Ronny Heaning. Very personable, friendly, not high pressure. Agreed to replace a broken cover on the center console which he did not have to (as-is sale). Also repaired free of charge rear door latches when they malfunctioned 3 days after the sale. They provided a free shuttle service when you drop a car for service.

Service advisor John was awesome.

In the AutoNation Ford dealership I experienced very nice customer service.

I was there to check on a used truck. My sales man was Fadil. Very patience and determined! He walked me through my options and I agreed that for my budget the best option was to buy a New RAger! I love it. I spend the whole day there with my two kids running around and driving everyone there crazy! But Fadil was very nice and took good care of us! Looking process though!

Our sales rep Karen made a bad prior deal from another Ford dealership into a great experience. She helped us get into a new car at the price we needed and made our experience a terrific experience. I hate car shopping but will visit Karen again for my next car too.

The salesman Jacob made our car buying experience a pleasure.

Jessica was amazing in the Service Department! She was very flexible and kept me updated. My car was done early.

My salesperson Karen Dubin! Genuine and personable!

This is our second vehicle that we bought here. They are great!! No complaints.

My truck was finished on time. It was clean inside. I was very pleased with the Workman ship and the prompt completion of the repair. The service writer was excellent.

I've been doing business here for close to 20 years. They always have the vehicle I need or can get it. My recent purchase was the 15th+ vehicle bought here.

Always treated with respect and professionalism. My repair took quite awhile and they knew I was waiting. My service tech Susan Gunnell made sure I was kept apprised of the status of the repair knowing I had an afternoon appointment for my business. The repair looks great and the radio works great. I always recommend AutoNation Ford to my friends and family.

TSB/RECALL AND OIL CHANGE, DONE QUICKLY (WITHOUT AN APPOINTMENT). FACILITY WAS CLEAN, WELL ORDERED, AND EVERYTHING WAS DONE WELL, FROM WRITEUP TO THE CASHIER. THANKS FOR TAKING CARE OF MY CAR!!

Very good customer service was performed with minimum inconvenience.

I took my 21 year old Ford Explorer Sport with a 5 speed manual in for clutch replacement and a leaking valve gasket. While the parts were on their way, hurricane Dorian was approaching also. They secured my Sport inside for protection from the weather and had my truck ready the following Tuesday with a wash and a fair cost for hopefully another 21 years of 3 pedal truckin. And my visor off to Jessica for keeping me informed during the repairs.

Although a lengthy process, the end result was very gratifying. Ronny our salesman was very professional, courteous, knowledgeable and very helpful. Ronny and other staff have already contacted us to make sure we were happy with our purchase and if we needed any help with our vehicle. Everyone at this dealership was friendly, courteous and made us feel welcome. We are now enjoying our 2019 Ford Explorer.

Very friendly and helpful

Parts and service were very professional. Key replacement was expensive but that is not the dealer?s fault.

Easy quick friendly Maybe not quite so open to negotiations. I never paid sticker ever !!!!!

I drove up from Clearwater beach area last night to pick up a car and trade mine in that I found online. This was the best experience I have EVER encountered! Doug Hastings was texting me all day with a quick response when i was working and i had questions. Oh and to top it off it was during the preparation of hurricane Doran and no one had gas but when i asked if they can make sure i have a full take they drove around to find a station that had some. We drove home 4 hours last night with our new car are were o pleased with Doug, Rick Davis, Josh Maloney and the overall experience. And they close at 9pm which we showed up at 8:55pm and they were so kind to say they would wait for us to come... I will think of them on our next purchase. It’s not about the 4 hour travel!

Amazing customer service!

Excellent customer service from Terry and Junior. I will definitely purchase from them again.

Very pleased with the professionals at Auto Nation Ford Jacksonville for my service needs!

Susan was very helpful and knowledgeable I was very satisfied with the service I received

Susan in the Service dept is great! She squeezed me in because I had the check engine light on and uncomfortable driving it that way in about 3 hours I was back on the road and the sensor that was malfunctioning was replaced and the engine light was once again out.

Great friendly service. Fantastic salesman Junior And the Supervisor

My wife and I needed a car and we had a few weeks to get it. We were not in dire need as we were in the pass plus our experiences had not been good. My friend Paul recommended the Ford at the Avenues but we were hesitant. However he contacted the general manager and make a contact for us. We went there and initially was give the standard greeting. My wife reached out to Christine and she hand picked Mike for us. Mike took us back to the office and chatted for a while. We did not want to play games and made that clear. Mike was very professional and empathetic about our situation. He walked out to the car lot in the rain and return with the sign and the deal. He told about the best deal they had without the hands. We looked at another car but we went back to the first offer. It was a little out of what we wanted to pay but with a down payment and a better interest rate, we closer to what we wanted. Christine was calm and excellent and wanted to make sure we did not have a bad experience. We picked the car the next day and both Christine and Mike followed through on their promise. We even took it down by 6 months in financing as the interest was lower. They got the color my wife wanted and plan to take care of the side door that did not look too new for a new car. This group was attentive and kudos to Brad and his select team to make our experience better. I thanked Paul for recommending them as well. So far we are happy with the car. Go check them out maybe they will make your experience good as well. Thanks Auto Nation Ford at Jacksonville.

Auto Nation Ford rep. Jacob, was th best salesman I've dealt with. No pressure while purchasing the vehicle. I'm very please and I LOVE my jeep.

Scheduled my Ford Explorer for the latest factory recall to replace defective rear suspension toe links. The repair took only half a day, service person Laura was very courteous and called right away when car ready to pick up.

Susan Is Great!i always schedule my appointments with her. I do still have concerns about my vehicle with issue that still exists from purchase. Not with this visit for service.

Awesome Techs. Awesome Service Advisors Stephanie McGuire AWESOME with our Cintas Fleet

Deidra was great. Made sure I was comfortable, easy to deal with, kept me constantly informed, and made sure my vehicle was in perfect condition before I drove it off the lot. Would recommend AutoNation to anyone in the market for a new or used car.

Jessica with the Service Department did a great job keeping me informed on the timeline. She was very knowledgeable and professional! I would recommend Jessica with AutoNation Ford!

A big thank you to Capt. Mike for doing a great job and finding the perfect car for me and my family.

Very Happy with the service team. Quick in and out and comfortable waiting area. Will use again if the need arises. Thanks

I have had my truck serviced by AutoNation since I bought it in 1998. Still a great truck

Jessica and Anton where good

Stephanie in the service department at AutoNation Ford is the BEST. I highly recommend working with Stephanie in any vehicle maintenance needs. Worth the hour drive for me to receive exceptional customer service and work done in a very timely manner.

Although busy at times the service department is by far one of the most consistent in terms of staff and management. The staff is professional and knowledgeable and it is evident that customer service is a priority. I would not hesitate to recommend them to others.

Laura was great! She made sure that all my needs were taken care of while repairs were made to my car. She even arranged for a loaner car to make things even more convenient! Thanks Laura!�

John Turman was professional and a plethora deal with

My service appt was great. They were exactly on time and very respectful of my time. Great job!

I had my 2017 Ford Escape serviced today for a long road trip. Oil change, rotated tires and engine air filter changed and it was done in a little over an hour. Stephanie was my go to person and I waited in a comfortable lounge supplied with a cold bottle of water while waiting. Of course the cost was higher than if I had gone to Pep Boys, but I figured I bought a ford product so I would like to have a place where they know my car from past servicing and therefore this time for this car to choose a ford company servicing

Very professional. It is more convenient to go to Bozart Ford but your dealership has always taken good care of everything from the day I purchased my Escape in 2015. I am loyal an appreciate the excellent service. I will continue with your dealership.

Bought a truck from them and they have serviced it and my Focus for years.

Jessica and mechanic were great. I was very well taken care of by everyone

Dropped off Explorer for an oil change and tire rotation and work completed in just about an hour. Exterior washed and ready to go. Service pointed out work that will need to be done on next visit. Also got a ballpark price on some body work that I want to have done. Was suprised at price ($$$) and length of time it will take (4 days?)for that little bit of work to be done. Overall very happy with service.

Great service, great people equals great service .........................

Thank you Jacob Rothman and Chris Newton for making a great deal today on our 2019 Ford Escape! Great car buying experience and no BS!

Ms. Susan made all the difference. She was able to get me a loaner car since their shuttle did not service the area I worked in.

Josh was amazing! He helped me find the perfect car for me. He did it on my timeline and was very thorough. I wouldn’t buy a car anywhere else

The staff worked well with me to get the process done quickly.

I absolutely hate oil changes and tire rotations as most of the time, it is a 3 hour ordeal. I have not used AutoNation before for service so I begrudgingly took my F150 in for it's 20k mile review. I set up the appointment through the website which was very easy to do. Jessica greeted me early that day and I have to say that her attitude and service was outstanding. She called me twice during the process to let me know the status along with information regarding a recall I had on my truck. Again, super pleasant person to deal with and made the entire experience the reason why I will stay with this dealer for future service.

Great service with selling me my used car. In and out quick.

I had my 2017 mustang gt serviced at Phillips highway auto nation . Service dept was number one ... they checked everything. Not happy that my rear tires need to be replaced at only 8600 miles, I an not a racer. At 72 years of age I do enjoy having a car that will get up and go but I am nit a tire burner. Next tires will br a much harder compound. They also found a crack in one of my hood heat extracteurs. Waiting to hear from Ford on that one.

Jessica was very attentive to our service needs with a quality and very timely result.

Service is fast and friendly! Sales made my whole car buying experience easy and understandable. Definitely recommended. Junior was top notch and stuck through my slow process with me. Ended up with all the car I want. Thank you AutoNation.

I wasn't kept waiting for too long. Great service!

Servicio de excelencia, respeto y calidad! Gracias...

Customer service rep, Cory was one of the nicest young men with a great deal of concern for my problem. Since I am an older women he made me feel very comfortable and the problem was resolved within the hour. A big thanks to Cory.

This is the first dealership/service dept. I’ve actually enjoyed going to and giving my money to! I have never felt like I’ve been ripped off or had to buy something that my suv didn’t truly need. Laura Stevens is absolutely wonderful to deal with, and has helped me with my Explorer for years. She always finds me the best quality replacement/solution and best price, even when I’ve done price shopping outside of automation. I highly recommend this service dept. and Laura. Cory is also very helpful and pleasant! :)

Great service. Very friendly. Solved my issue and let me know what my car needed.

Air bags replacement. Little wait time, fast service, no charges to me.

Very professional sales team. Purchase was made over the internet and it was a pleasure. Will buy again.

Susan in service was awesome and dealership inviting.

The service is excellent. Jessica Henry is top notch in the service department. They went above and beyond.

First time buying a car. They made the process easy and comfortable. Great job Fadil and Christine!

Jessica was very friendly and welcoming. Drop off/Pick up process took maybe 10 minutes combined. I will continue to use them for my vehicle services.

I brought my SUV in to get multi-point inspection. Corey, the service representative was friendly and efficient. He made recommendations for my next visit.

I purchased my car from this dearlership in the past and was trying to get my 60,000 mile checkup set up online. I spent over an hour doing so only to arrive the next day to find it had not gone thru. Susan Gunnell was good enough to at Least work me in to have my oil changed and set me up for the rest of the work next week. The online process was a mess!!

Had to a buy a new car after totaling one. Had been to other dealerships and so glad we came to Autonation. Luckily Jacob Rothman came to assist us!! Outgoing, personable, friendly and helpful. Answered tons of questions and helped us throughout the process. He made no attempt to pressure us to buy the moment he met us. This was awesome as we were able to take time to choose the vehicle we wanted. Jacob helped us throughout the buying experience, making sure to explain anything we had questions about. If ever car shopping please ask for Jacob “ The Singing Salesman” Rothman. ( ask him about the singing ) 😁

Our Flex was totaled a week ago and we were needing to get a new car soon. Jacob Rothman made the experience great! He is very caring and helpful, we highly recommend him!

Great service and pricing. They helped us get a wonderful deal.

Went to look at one car and bought another. Grest sales and finance people. Made the experience quick and easy.

all ways great customer service. Susan Gunnell HAD me all ready for check in, and latter check out. used shuttle driver Antwan Riley for ride to movie theater and back. nice ride.

Susan Gunnell and the service staff are always friendly and professional

Great experience during my recent purchase of an F-150. If your in the market for a new vehicle I highly recommend Autonation Ford.

Great service from Susan! Also, others that helped me with questions I had.

Recently, I took my vehicle into AutoNation for service and an oil change. The prompt courteous manner of the personal was evident When I arrived and checked in at the Service department. A friend of my husband’s recommended AutoNation Ford. Before I settled in for a long day, a young woman popped over to assist me with the coffee maker. The waiting area was clean and well populated. Before long customers were called from the service waiting area. My car was ready in two short hours and I checked out and paid a friendly lady with the auto part for a pen holder, Thank you for being AutoNation Ford!

Excellent service in a timely manner. Will be using it for my car services.

It was a rainy Saturday and I went to a dealership before coming to you. Unlike the other dealership, the salesman saw I was looking and came out in the rain to help me. He was very nice and helpful, and I ended up buying a truck, which I'm very happy with. The lady in finance was very thorough in how the contracts and agreements went and really did a fantastic job. I really appreciate that.

Honest, to the point. Good at doing what they say. Polite and low pressure dealer.

Jay Popp was very knowledgeable on the pre-owned vehicle availability, the process was simple and easy. The entire staff was great to work with... Thank you Brad Burnett for assisting with the outstanding pricing.

Great place. Bought a 2005 Ford Expedition. Quick process, car was waiting for me when I got there. Will definitely be back

I had trouble with my transmission on my 2012 Ford Focus and it happened instantly. My regular service provider told me to call Ford Autonation, I had my car towed and was afraid of a very high repair bill. They researched it and did all the diagnostics before they repaired it then informed me Ford would repair it free of cost. I couldn't believe my ears, the staff was excellent from the very first call to the day I picked the car up. They couldn't have been more courteous, patient in explaining the problem and the time frame to repair it. Honestly, I lost almost everything I had in Hurricane Irma but if there had been a charge I would have gladly paid it. The employees in all areas of FordAutonation were beyond excellent. Thank you so much!!!

Service appointments are a great time saver

Waiting room immaculate and had snacks, coffee and water. I was told the work would take 4 hours, I was out of there in just over one.

The entire staff was nice and worked as a team to complete the process of purchasing our car. Our sales rep, Lance, was patient and supportive in helping us secure the car that best fit our needs. The organization as a whole held true to their warranty of purchase satisfaction. We drove off as happy customers!

very nice people, no haggling, great customer service!

Very nice and professional staff, from greeter to sales rep and finance. Our sales rep Lance was very patient in helping us find the car to meet our needs. The organization holds true to their warranty policy. A nice place to do business.

Great service. Laura is awesome.

Had my husbands F150 in for service. Was able to get in without an appointment no questions asked. Outstanding service by the team from the service writer to the technician.

Excellent service and informative. Make an appointment and it won’t take as long

Friendly, helpful people. True to their time line.

I used them for the first time here in Jacksonville. They were excellent with their customer service and excellent with getting my car repaired. I would recommend them highly.

Overall experience was the best I ever had when buying a car. Thank you Mike and Ford for being so awesome. I always worry about buying cars due to bad experiences in dealing with sales people and car lots. However, going to Ford at Auto Nation was the best decision I made in buying a new car. The sales person Mike was outstanding, patient and very helpful. In going over the financial aspect it was a good experience as well. The financial manger was extremely knowledgeable and led us in the right direction in purchasing the vehicle. Thank you all for your help and best experience.

wonderful...no muss no fuss John Turman easy to work with

Cory helped us get a loaner car, diagnose our vehicle in one day, then kept up updated on the situation. He was helpful, courteous, and knowledgeable. We came here after wasting 2 weeks at Coggin Ford on Atlantic.

I was very happy with the car buying experience that I received from AutoNation. I found the car that I wanted online, submitted an application for approval and then only had to come in to inspect the car and perform a test drive and sign the papers and drive the car home. Very easy. No haggle, no fuss.